I had a terrible experience with JTR Repair. In my opinion, this is what happened. I called the place and spoke with Cliff. I explained to him that I would be driving all the way from southeast side Indianapolis so I would prefer that he shoot me straight and be honest with me. I explained what was happening with the car. I also explained that I was in somewhat of a time crunch and needed to deal with this asap. I also told him that I would not be upset if he said that he could not get to it right away. I would rather them be honest up front because its coming a long way. This was on a Thursday early afternoon. I had the car brought to Lebanon yet that day. Cliff had us park the car right by the garage doors because he said they were going to take it right in and would probably have it diagnosed yet that day (Thursday). I asked him to please call me before he left with at least an update. At 5 minutes before closing time I still had not heard from Cliff. So, I called for him. Someone else answered the phone and said that Cliff was unavailable, but that he would definitely call me back before he left for the evening.
He never called. I called Friday morning and was put on hold for 15 minutes. Someone picked up and said he would call me back. He never called. I called later in the day and got the same thing. Put me on hold for another 15 minutes and no one ever called back and no one knew anything about the vehicle.
In the meantime, I had emailed twice requesting Cliff give me an update as soon as possible. I got nothing from anyone other than a response of "We received your email." So, I was stuck leaving the car there over the weekend with no explanation or diagnosis.
On Monday mid morning Lindsey (District Manager) called for me.
He had no diagnosis and said that the vehicle still had not even been seen by a mechanic. I did not get the feeling that they even cared.
I told him that I would be up to get the car immediately as soon as I could UBER all the way there.
When I got there, they were having a huddle inside the office and made me wait about 10 minutes just to get my keys and leave. They never apologized or anything. I had begged Cliff to tell me if they could not get to it. No explanation from anyone.
In my opinion, they were absolutely terrible from the store manager all the way to the top because they didn't even care to apologize or make anything right.
I would not give them even one star. They cost me several days of time and UBER fees. Terrible service and management in my opinion. read more