They did a complete motor change. Turned out better than I expected . Very satisfied with this…read more business

Quoted me a great price on four tires. I am a single mother of four with a lot of health issues and…read moredidn't have a bunch of money for tires but needed them badly! So I had two put on and then two weeks later had the other two put on. Splitting up the cost making it easier on me. When I went to pick up my car, close to closing they told me my sensor in my left front was dead. Never having any problems with my sensors or the old tires before today I was a bit upset. Returned the next day to explain my findings and research about broken sensors and basically guaranteeing it was done accidentally by an employee because it DOES happen A LOT! They offered to replace the sensor at no cost. Lauren, the manager was very professional and extremely nice. (It was also nice to see a female in this type of environment) She related to my situation. This could have gone totally south and in my experience working with public some customers and businesses are ruthless. Not Big O!! I will be returning here for all my car needs. As long as they do it I will be there. Thanks Big O for being courteous, professional and honest. That's what a business is supposed to be like.

Got wheels and tires balanced. Techs didnt clean the wheels before they installed the weights. All…read moreweights fell off loading them in the truck. Complete waste. Wouldn't recommend. Poor service.

I can't say enough good things about Mr. McGinley. I think the two most important qualities in a…read moregood mechanic are competence and honesty, and he has both in spades. My old mechanic had closed up shop and someone had recommended McGinley's, so I decided to give him a chance. I had him change my oil for starters to meet him and get a feel for the place; he was friendly and the price was about average (I never trust the cheapest place anyway). A few months later I wasn't paying attention and ended up 500 miles overdue for my next oil change, but he couldn't get me in until Monday. I didn't want to risk damaging my engine, so I went to some big chain 10 minute oil change place and felt terribly guilty because I like small business, I like to be a good customer and it was my own fault for not paying attention to the oil change sticker. They said I needed a new serpentine belt and told me all the terrible things that would happen if it broke while I was driving (I discovered later that it is common for these places to sell you unnecessary repairs). I thanked them for telling me and told them I would have my regular mechanic change it. I rushed my truck to Mr. McGinley that Monday (after fretting about it all weekend). I frantically told him what the oil change place had said; he took a look at it and said "You absolutely do NOT need a new serpentine belt!". I was fairly young and inexperienced when this happened and have had the good fortune to have had two excellent, trustworthy mechanics prior to this. I am also not particularly well acquainted with cars, so he could easily have said "Yep, you need a new one!" and it would never have occurred to me to question him, I just would have shelled out $xxx and been none the wiser. I think at the time it would have been obvious to anyone that I would have made an easy target but he was honest with me, and it was the start of a great relationship that has lasted almost ten years, and hopefully a lot longer. The few times that I have fact checked what he had told me, repaired or charged me have all checked out against any research or other professional opinions. I have never felt cheated or like I was overcharged, and he works hard to get me in and out ASAP. I haven't encountered a problem yet that he hasn't been able to fix, and has never once given my truck back with motor oil stains, dirty floor mats or something left in worse shape than I brought it to him in. He takes the time to answer all of my questions, goes over any car I'm thinking about buying with a fine toothed comb and one time even looked out for me with a very subtle, tactful mention that my boyfriend had another woman with him when he dropped his car off (we knew each other well enough for him to tell me that by then, and there was no intent on his part to cause any drama - she was just a friend, but I really appreciated him caring enough to say something!). He has demonstrated his honesty, dependability and genuine concern for the well-being of his customers on multiple occasions, and has never patronized me or made me feel stupid or intimidated for being relatively uneducated about cars. He's gone out of his way to make sure I was taken care of, safe and able to get where I needed to go many times over the years, and I only hope that I have been able to return his kindness by being a good, loyal customer and trying to respect his time and other customers. If I had to find a drawback it would be that he doesn't accept credit cards, but as I like to point out, even MARILYN MONROE had a mole. I wouldn't even THINK about going anywhere else!

Can't say thank you enough to Pomp's. I hit a pothole on US 52 South and it disable my car. I had…read moreto come home to Anderson without my car. The next day was horrible trying to find my car because somehow it was moved to another location. It took hours to locate my vehicle. When my car was located & towed to Pomp's in Lebanon; they were in the process of closing. Manager Christy Hale understood how stressful my day was going. Hale; and her team took the time out to put my dounut tier on my Chevy Cruze. Customer service is 10 stars and beyond Yes, l recommend Pomp's.

Stay away from this store!Every visit has been a horrible experience.Bad attitude,no tire available…read moreafter I was told twice on phone they had my tire in stock.Paid 135.00 for towing to get it to store.They sent me on my way with a used tire instead of giving me a higher priced tire at price quoted!

Great service , great rice was very reasonable. The service I ask for was done to the tee.read more

R & T is always a go to for my family and I . They provide excellent customer service and are…read morehonest about the prices and perform dependable repairs. This is a great auto repair shop.

I had a serious issue with my 2015 GMC Canyon. I went to change the oil and the cap to the filter…read morebroke off! I tried to get it off and finally realized that I had to get a mechanic to get it off! I spoke chose JTR to see if they were up to the challenge. The part that they needed was discontinued and somehow these guys pulled it off. I appreciate the communication that they had with me the whole way and the price was much cheaper than I expected. I will definitely refer them to anybody who asks for a mechanic!

JTR is my go-to place for car repairs. They have always been honest with me about which repairs are…read moremore urgent and which ones can wait. They have squeezed me in at the last minute and provided a loaner at the last second more than once for me. The very first time I met them, I was in the process of moving to Lebanon and got a flat on my SUV with a Uhaul trailer attached to it. I limped my vehicle onto their lot right at closing time, and they fixed my flat, with the Uhaul still attached and charged me nothing for it. They are the most standup group of guys, and I very much appreciate them, especially Lindsey and Cliff. They know me by name at this point, since I love to buy older cars.

I had requested a quote for a front wheel bearing. Ended up needing front brake pads and rotors…read moreinstead. Being mobile was huge for me, as it was going to be very inconvenient to deal with the alternative. I got a quick response and a very affordable quote. He knows his stuff. I highly recommend.

Kendrick showed up on one of the coldest days we had to help me get my car started in my work…read moreparking lot. He tried for hours but it wouldn't start. The next day he picked it up from the lot and brought it to my house where he replaced the timing chain and other bits and got it running great. He has a very friendly disposition and is very determined about getting the job done and done right. Highly recommended.

They have worked on my VW Tiguan's rear brakes and did a great job at a fair price I do recommend…read morethem, you can count on them to do it right.

CUSTOMERS BEWARE (Bad Business Practice) I traveled to Indiana in my 2010 Dodge Grand Caravan…read morewith170 thousand miles on it. The van runs excellent and is very reliable for its age and miles. It over heated and I took it to Deakins to have it looked at. They told me it was the radiator and water inlet tube they replaced the parts. I took the old radiator with me and the name and part number was on the box of where they purchased it. I thought the price they charge me for the radiator was a little high so i called the part store the cost was $309.99 Deakins charged me $617.93 about a %100 mark up I thought it must have been a mistake so I called them and spoke to their advisor Jessica Anderson she told me that thats what they do to make money and hung up on me. I understand there should be a markup but %100 is totally unethical. I will be notifying the Better Business Bureau and all other outlets