Story time! I Normally wouldn't be this guy but I feel scammed. So a little back story first, i…read moretook my old 05 Buick Rainer suv to McKinney's Auto Repair that I used in the past that I trusted and had faith in being a good person. The shop owner and I had no issues in the past and in fact he put in parts in my older car and didn't charge me for them due to it not fixing the underlying issue. Fast forward to today, I brought my GFs car to the same shop on Friday the 17th of January and informed them that I just wanted to find out the issue with the heat but I wanted to be informed on the plan to fix it before any further repairs were done. Was told that they couldn't find anything wrong with it and thought it just needed the heater core flushed. Me working on cars in the past whenever I've needed to. Knew how to flush the heater core myself. The picture of the two hoses are the two needed to take off In order to flush the heater core. The job should have taken no longer than an hr to do, but I was charged for two hrs instead. Now here's the issues, I told them I needed the car back asap and that I couldn't really afford to let the car stay any longer than a day because it was a daily driven vehicle. I was informed by Bobby the shop owner that they would be able to get to it fast if I was to drop it off early in the morning when they opened up. So I did! But was told it wouldn't be done and flushed by the end of day so I didn't get the car back until the day after! So Saturday comes along and I get a text saying the heater core flush didn't work and that the heater core itself needed to be fixed instead. Me being frustrated because of course the issue was never fixed and no parts were added to the car and they were late already but still charged me! Which was totaled out to 165. I paid for this the day before on Friday ahead of time so I could just pick it up on Saturday or later that day Friday without having to deal with anything from them or them having to be there on their day off, out of consideration to them. But when me and my Gf got there the keys weren't in the car, after calling them multiple times after being texted the flush didn't work. I got no answer or text reply back! I was at a stand still cause no one was at the shop and we lived an hr away in Indy. So we left for about a half hr and then came back. But the shop employees or Bobby still weren't there when we arrived for the 2nd time! I called again and then sent a picture of the car you see above sitting at his shop to him. Some employees then shortly arrived after a few minutes but acted like they knew nothing about what was going on and didn't even know the payments for the work was already paid for. So there was a lack of communication and When i asked what their shop rate was to the employee of Bobby's he informed me he didn't know. So i expressed to him the job itself to flush the heater core should have Taken no more than an hr to do. The employee scuffed at me and called up Bobby, I also expressed that i should be compensated for the issue not being fixed in some way. Because I felt that to be the right thing to do. When I brought and expressed my concerns up to the employee and Bobby they acted like they didn't care and that regardless if it was fixed or not the work was done on it. Which i understand but any good hearted person would have tried to make it right regardless. When i realized nothing was going to be offered to make it right i then told Bobby to keep the money and i was going to go else where. When this was said to Bobby his employee gave me the biggest smile in return. The professionalism that I got from them this time made me feel like in the past with my old Buick maybe the professionalism I had thought I got from them was possibly all a hoax. I put so much money and effort to have them fix my Buick time and time again only for Bobby later to tell me my car was trashed after taking it there one day and coincidentally he offered to buy it from me. You can make up your own opinion and not take mine into consideration but Needless to say I don't recommend going here! unless you want to be charged double and want to be scammed!

This review is in response to the in previous review having used McKinney's auto for years and even…read morewhen Robert worked as part owner of affordable auto before they split I took my cars to him there too. So, here some truths to be fair. He's right about speed, Robert is slow. Robert takes his time and does the job right and that's why he won best shop of 2024. Furthermore, this guy sounds like a huge pain in the ass as a customer. I think anyone reading this would understand sometimes stuff doesn't just go the way it needs to in order to just have a car fixed in one day, Robert would never do anything to hurt anyone. Robert is the best mechanic in our area guaranteed.

My first time there to get my oil changed. They fit me into their busy schedule. They were very…read morefriendly and affordable. I will be going back.

From the owner: Specialties Auto Repair, Allignments…read more Products Tires, Batteries, Lights Services Full-Service Shop, Brake Repairs, Transmission Replacements, Oil Changes, Alignments, Computerized Alignments, Engine Repairs, Troubleshooting, Electrical Repairs, Tune-Ups, Timing, Air Conditioning, Suspension Repairs, Preventative Maintenance, Diagnostics, Auto AC Install and Repair, Tire Repair & Replacement

Great customer service from Katie!!!! Thank you - chick to chick - I live in Florida and when I'm…read morein Crawfordsville, I always stop by and make sure my tires are ready to go for the trip when I return back home

Surb's is very quick to diagnose the problem on my vehicle. They are very knowledgeable and have…read moregreat customer service -- the owner called me personally to update me on their progress. We've used them for years now and they've been very reliable -- from repairs to oil changes to tires. They are priced competitively compared to other similar auto shops. They also have a good warranty on their work, specifically the tires and parts they replace.

Provided excellent advice and assessment that may have saved me a bunch of money truly transparent…read moreand honest I appreciate that!

Called a few hours ago, and they were the only ones available to change a tire and install it…read more Showed up at 2:30 and they got it done in 15 mins. $15 Fair price. And when you are passing through a city and get a flat, it's a blessing to get it fixed asap and be on your way. Thank you soo much!

Great service and professional staff. I was out of town and has issues with my valve stem covers…read morenot coming off. ** Side note don't put aluminum fancy caps on your valve stems. They were able to get the other two off that I couldn't & replace them with plastic covers filled my tires to the proper pressure that was the issue. They had gone down overnight in the cold weather and at the end of the checkout. They told me there was no charge. They could've really stuck it to me since I was out of town and not a local. I would highly recommend this company to anyone in the area or passing through needing help.

After another company ghosted us, an angel named Marco came to our (me and my wife's) rescue when…read morethe tire in our U-Haul exploded all over the interstate. Even though it was 90+ degree heat with high humidity, Marco didn't complain or give attitude. Just got to work and got us back on the road. Seriously, Marco needs a raise and/or heavy recognition for his service. Thanks again!

Fast and friendly service and had a very reasonable price. I would recommend to my friends.read more

Just had a Resonator installed by a real professional at a very reasonable price for this day and…read moreage. Thx Muffs and Tails.

They will tell you there is a mandatory so-called inspection they have to perform for your safety…read moreand then slap you with a $60 charge on your bill. They will also take advantage of your young daughter knowing full well she's inexperienced and has no knowledge or understanding of vehicles. AVOID!!!! AVOID!!! AVOID!!!

Took my car there for an alignment, they didn't even attempt to do the service, they did give me…read moreand a list of $2500 dollars worth of repairs on a thousand dollar car. I didn't approve a service of inspection but was still charged for it. If you want to spend extra on car repairs take your car here.

Couldn't get a quote on the product I wanted because the arrogant representative at the counter…read more(don't care what his name is) just wanted to quote me what he wanted to sell me, the only option in stock today. I said I wanted a different option he didnt care. When i said I will go eslewhere he shrugged and said oh well. Terrible service counter presentation is always an indication of a terrible business . They used to be a good option but that was not is in my opinion. Went to their competition and got 3 quotes in 10 minutes with no hassle at all, thanks to Amber at Pomps Tire.

Although I recently left Crawfordsville, really wanted to give a shout out to this very…read morecustomer-friendly business. Over ten years I took four different vehicles in for service, and never had poor treatment. There has been a lot of continuity with their management, and Tom and Misty do a fantastic job listening to you and then communicating with you as the process unfolds. Service is quick, and I typically got everything taken care of without a reservation. Reservation only needed if major repair needed. Another thing that needs to be recognized is that these folks never try to put one past you. A number of times I thought I had an issue, and they found nothing was wrong, called me back quickly, and gave me my keys with no charge. Hence, I came to have total trust and went there for a long time. Prices were once dirt cheap, but have gone up to average. Even so, well worth patronizing