Don't rent from this place it's not worth it, windows aren't sealed properly so bugs are constantly…read moregetting in your home. They neglected to clean our carpet before moving in but are now trying to force us to pay to get the carpet professionally and to pay them an extra fee for it which makes no sense. None of our furniture was even set up when we moved in and after asking the landlord about that they never did anything so we had to put our dinner table and dressers together ourselves. If you're not renewing your lease the landlord will literally do back to back showings every day so strangers in your home showing up every day and they don't even show at the scheduled times so it's often inconvenient. Maintenance is a joke, it took them forever to do anything when we lost heat during negative degree winter days and all they did was drop off some space heaters. We asked them to come fix our fridge cause the freezer seal wouldn't stay shut and would often open by itself and defrost everything in our freezer, someone came to look at it but never came and that was literally a year ago. Even the people that live in these apartments are rude, I've run into so many rude neighbors it's just not worth it

THIS WAS THE WORST MOVE IN EXPERIENCE I HAVE EVER HAD…read more Upon move in, they did not have my keys ready (took an hour to get them) and the apartment had not been cleaned for me. The floors were filthy and every counter had dirt and stains on them. The bathroom was even worse, including the toilet and sink. The fridge had stains from food and the carpets in the bedroom are completely stained. When I told them these problems, they offered no help, which left my mom and I to clean for 12 hours straight. Along with the mess, most things in the apartment were broken or missing. After many emails and maintenance requests, I still received no help. Eventually, both of my parents went into the office of management in which the property manager said they do not worry about the apartments where "lower income" families reside in. Completely unacceptable. Working with this company has been the most emotional and tiring process I have ever gone through. I have included photos from move in.

We rented a three-bedroom house in Urbana and had a great experience with PPM. They worked with us…read moreon finding a mid-year lease and were responsive to any maintenance issues (a minor leak in the roof after a windstorm, and quickly replacing a dryer that went bad during our lease). They were good about scheduling the showings at the end of the lease. It has been a pleasure to work with PPM. I would recommend them if you are looking for a rental in C-U. Jeff and Karen P

The apartment itself is not bad. However it is the management that ruins the experience. They are…read moregenerally not willing to help you. The subletting process is nearly impossible. They ask you to pay a fee but also require all parties to be present to sign the sublease and go through a credit check. Except in most cases, the sublessee is not on campus... then you are out of luck. They say pest control is included. It is not. I lived on the first floor and when fall/winter arrived, all the bugs migrated into my apartment. I have videos and photos of crickets and house centipedes in my apartment. I know they got into my walls and I would hear them all singing all night. It's not as pleasant as it sounds, unfortunately. I complained to the office many times, because I knew there must have been an opening from the outside wall where they were getting in. They didn't care. I probably saw a large cricket at least once a day. Once I found 10 dead carcasses in my closet. Not pleasant. They tried to gouge me out of my security deposit. Charged me $120 for a new bed bug cover because it was "snagged." More likely than not, it was snagged before I even got there. But of course I don't have photo proof of the bed bug cover. If you do live at a PPM property, make sure you have pictures of everything. They took money off for damage I already reported upon move-in, and carpet cleaning when I don't wear shoes in the house. These two were refunded because I complained and had video/photo proof. But they expect you to just eat the cost, so they can get away with it. The only positives is that the maintenance is generally very responsive (within 2 days). The apartment is quite average, but location is great for engineers.

I want to start out by saying that I am a Leasing Agent at another company near campus, so I am a…read morelot more tolerant of issues with the multi-family living industry. Some things, however, are just not permissible in my opinion. My apartment was not horrible when my roommate and I first moved in. However, upon further inspection, there were a lot of things we were unhappy with. Bedroom A's bathroom had a few issues. The toilet paper holder was broken, one of the doors doesn't latch, etc. It should be noted that we did not contact maintenance about this door, as it didn't bother my roommate that much. Maintenance did come and fix the toilet roll holder when we placed a work order. My bedroom, has a hole in it. It was there when we moved in. There is also a large dent in the wall (likely caused by prior residents slamming it). The apartment was covered in a light layer of dust, and did not feel clean at ALL when I moved in back in August. Despite, the condition of move in, my roommate and I agreed we wanted to relet our apartment. We were sent one (ONE) email in early September or October, I don't remember which month, that if we resigned by the 1st of the following month, we would get a special. Well, come Thanksgiving time and we decide to resign our lease. Our leasing agent, who I will not name, told us we could, and she'd send the documents over and call us back. Only when she did, we were told our apartment had actually been signed already, and they were sold out at the building. We were very angry. No notice was given to us. One email informing us of the special, and then nothing. I know firsthand that it is the ethical thing to do to give your current residents a deadline. However, this is not covered in the lease, so we didn't press the issue. I ended up finding another complex very close by that is a way better value. Nothing was done to try and remedy the situation from my understanding. A high turnover rate (the amount of resigned leases vs new leases is much lower) is a poor reflection on either the property management group, property, or both. In this case, it seemed as if GSR was more focused on getting new residents, and didn't give a crap about their current ones. This all said, we knew that this was a college apartment, and did not expect to be living in the Ritz Carlton. However, when our lock was broken a few months ago, we were asked if we could "just deal with it." Maintenance came by, it wasn't working properly, and we were met with that solution. After my roommate put up enough of a fuss, which she should not have to do since lock issues are deemed an emergency, they finally installed a different lock. Due to my (limited, but valid) experience, there are some issues I can make do with, and some I cannot. The lock incident was not appropriate. The renewal incident left a bad taste in my mouth, and I would not recommend this company. HOWEVER, I will say that they are very responsive to work orders, and there's something to be said about that. I'd advise exploring all options before signing with this company, but hey, maybe you'll have a better experience. I'm only sharing my own, which was below average at best.

I moved into the apartment at 209 E University Avenue on August 18 and immediately noticed a strong…read morechemical odor throughout the apartment. I documented it on GSR's move-in checklist and submitted a maintenance request right away. The smell made me really uncomfortable living there. Whenever I stayed in the apartment for a while, I started feeling physically unwell and experienced chest tightness. It wasn't just that I "didn't like the smell" -- I genuinely did not feel comfortable staying in the unit. What frustrated me most was how GSR handled the problem. They did not provide any practical solution, even refusing to provide a simple fan to help ventilate the apartment. There was never any meaningful investigation into where the smell was coming from. Every time someone from management came to inspect the apartment, the visit lasted less than two minutes and they would say they personally could not smell anything. During one visit, the staff member even said that she had a blocked nose and could not smell properly. GSR also kept saying that I was just too sensitive to odors. That was honestly very frustrating, because I wasn't the only person who could smell it. A number of friends came into my apartment and noticed the chemical-like odor as well. I even called the City of Champaign myself and requested an independent inspection. The City inspector also confirmed in writing that a strong odor was present in the apartment during his inspection. Even after multiple people, including an independent City inspector, noticed the smell, GSR continued to deny and say they couldn't smell anything and treated the issue like it was just my personal sensitivity. I repeatedly asked GSR for help, but my requests were rejected and no further action was taken to actually identify or address the source of the problem. So, think about this: When a tenant reports a strong chemical-like odor right after moving in, feels physically uncomfortable staying in the unit, several visitors notice it, and even a City inspector confirms that an odor is present, I think the situation deserves more than a two-minute walk-through followed by "we don't smell anything." Based on how this situation was handled, I personally would not recommend renting from Green Street Realty. If you are thinking about renting from GSR, I strongly recommend personally inspecting the exact unit before signing anything and documenting every issue immediately after move-in.

Most honest mechanic i have experienced in my life, I don't even know where to begin, they are the…read morebest of the best!!! So if you live in Catlin you know the previous (and only) mechanic in town, Martens had a VERY tough job filling the hole that was left. They have FAR exceeded it. I have given them my business every time my car needed repaired but I have to share two experiences of them going completely over the top! First, I picked up a nail in my tire and needed a patch, they accidentally over charged me five dollars (please bear in mind they were BRAND new to Catlin). I had know Idea and was just happy to have my tire fixed. But... When my husband needed an oil change, they remembered the mistake, gave him a 5 dollar credit and sent me a hand written note apologizing, who does that??! The second incident you ask? I dropped my car off on a day they were closed (as in not open and no expectation that I should receive service) so what happened? Well they know my car, and called me to ask what I needed to have done, and made arrangements to have my car repaired first thing Monday morning. Super honest, super awesome at car repair and customer over the top, again, the best of the best!!

Brian and Shonda Marten are WONDERFUL deal with each time I need to take one of our vehicles in…read more Replaced two tires on our truck today and the price was extremely reasonable! Love that they have a oil change loyalty program too!!

Great service Prices were much better than other mechanics…read moresaid it would be. We will take all of our cars here.

Matt is the only mechanic I'll let work on my car! Besides being an excellent mechanic, he's…read morehonest, professional, and personable. He definitely doesn't rip you off. He's very fair with what he charges. I have been taking my vehicles to him for about 8 years now, and he has never let me down. He's a keeper!

I have gone here for years and always get great service. They fix my cars the first time I bring…read morethem in . Prices are reasonable and their work is excellent. Would highly recommend them.

I found R and C auto repair because I believed that I had a radiator leak in my car. I had been…read moretaking my car to either Watson's or to automobile diagnostics but they charge way too much and I don't quite trust them as they did things that don't need to be fixed and charge and arm and a leg for every little thing done. So tried something new, since I believed my car had a radiator leak I took my car to marks radiator who referred me to R and C to first check it out. Rick spent over an hour and a half looking under my car while on the lift to find where the leak is coming from. He wiped it all out and tightened some hoses but could not really tell. Besides hose clamps being lose no other leaks at this time. He could have said yes it's the radiator kept it and charged me a lot of money said he replaced the radiator etc. Bit as honest as he was he didn't do that. He sent me home with it for me to check to see if there were any more leaks did if there was then it could be the radiator after all. Didn't even charge me to look at it all this time. Well unfortunately there was still leaking. Took it back to him and left it with him over night. He was able to take a better look at it take some things apart. The leak I had which I was led to believe from others that it was the radiator just happened to be the oil sending unit. So he replaced that and changed my oil for me. No more leaking and was so much cheaper than a radiator. Rick is one of the most honest ppl I have ever met in the car repair business I would suggest him to anyone and totally trust him. I like the way he talks to you just s 354-68-8845-Ao down to earth and allows you right there with him in his shop while he looks at your car. He is not out to take your money he is just here to make an honest living. I was very impressed and have found a great mechanic finally, which I have never found before. Rick is awesome, have any car problems go check him out for your self.

Will not recommend this place to anyone. the lady in the front office is rude for no reason because…read moreyou asked her a question. About the quoted they gave me. because they wanted to up charge me and couldn't give me an answer why the amount was not what i was quoted snatched my card out my hand and when I said something the owner wanted to yell at me instead of correcting his employee as he stand there and watch all this happened and the owner had the nerve to tell me to get out and he hope my car stopped 5 ft when I pulled off after you worked on my car and I gave you my money. Not to mention this was supposed to be an eight hour job that took three day. baddd business do your research before going to this establishment ( had to pick a star to post this but they don't even deserve the one star that I was forced to pick)

Horrible experience. Had my car towed there after it died and would not start. It took them 8 days…read moreto finally look at it. And then tried to call and tell me it was the starter and possibly a bad battery. I had just bought a six year battery 2 years ago and my car is a 2017 so I wasn't convinced it was the starter. She tried to tell me it would be almost $800 to replace my starter. $1200 for a starter and battery! Which is insane!So after making a few calls I called her back and told her I can't afford that and would get my car off of there lot by the next day. They were not happy!! Then when I took it some place else to have it looked at,came to find out my starter was just fine! And my battery that I had installed 2 years ago is not the same battery I had put in 2 years prior! So they literally tried to screw me out of $1200 dollars and switched my battery which I'm assuming to make it look like it was a bad one! Soo being a single mom at Christmas time didn't mean crap to these people! They are as crooked as they come!! Luckily I was smart enough to get a second opinion and take my car elsewhere! I still cannot believe they tried to pull that crap with me!! Ladies especially...be careful who you trust!!

Recently I had one of the best customer service experiences ever in my life. I had been searching…read morefor a car part (tail light) for my 1997 Nissan 200SX SE-R. I searched most of the places you would normally think of - the dealer, local parts stores, even junk yards. Either I found items that were exorbitantly over priced (a junk yard tried to sell me an entire trunk lid at $250 for a $15 plastic light cover) or found nothing at all. So i decided to try eBay for my part. That's where I came across Bill Smith Auto Parts out of Danville, Illinois that was listing an item that sounded similar to what I wanted. Luckily enough they list a phone number on their eBay auction so that you know you are ordering the right part, and can confirm with a real person. (Try finding that very often) So I gave a ring to the store to find out more about my part. The representative I spoke with was polite, attentive, and very knowledgeable about the products the company was selling. In fact, when she found out that a car had just been crushed with the part I was looking for (only one in stock) she made an extra effort to find the part through a parts database. Then she gave me the number of a place that was able to find what I needed. That's right folks, she sent me to a possible competitor in service of the customer!! You have to understand that where I'm from, Northern VA / Washington DC Metro area, everyone is out to make a buck and helpful service is of a bygone era. So it was quite refreshing to have someone take the time to find out what was most helpful for me, the customer. This representative should be given a pat on the back for a job well done... And even though I didn't purchase the light from her company as originally intended, I now know of a store who hires people of integrity and knowledge. These are the things that will make me a customer at Bill Smith Auto Parts any used car parts in the future. So please, if you have a auto parts need.... don't hesitate to call on Bill Smith Auto Parts, Danville IL. I'm sure their customer service will leave you as speechless as it did me.

I called about a taillight assembly. I spent 20 minutes on hold, listening to their spiel…read more I DO NOT leave messages on such calls, I talk to a person. Apparently, if youre not a big customer, you dont get answered. NOT THE WAY TO RUN A BUSINESS

He does sweet ghost flames. He dislikes his old times. But I wasnt bashing him, or Mr Danville,…read moreSteve is just a stand up good guy with a impeccable knack with paint.

Steve Drollinger and his team are absolutely the best!!! I would highly recommend them! I had been…read morehit a couple of times and finally wanted to get my bumper fixed. I went in and got an estimate from Becky who was so nice and professional. She said it would take about 2-3 days to be fixed. 2 days later my auto body work was done. When I went to pick up the car, Steve explained everything that was done and was genuinely a great person to do business with. His passion for auto body work shows in not only how he spoke with me but in the quality of the work done to my car. The bumper now looks brand new. The best part was I didn't pay anymore than the estimate I was given. I highly recommend Drollinger's Collision Repair.

Very friendly with attention to details. When working on the car if located an issue, they…read moreexplained action needed, how long and the cost. Needed work which would take more than 2 hours so they gave me a ride home as I had no other transportation. Actually took them right at 2 hours. Explained what was done and additional work that might be needed in the future.

Gary is the absolute best!…read more Had a blowout on the interstate and ended up here because it was near (AAA basic service allows for 2.5 mi tow only) I called ahead to let them know my tire size, turns out they don't really even do tires but they didn't turn me away! Gary called around and found me a tire, when I arrived he popped off my wheel and we went to pick it up. It was to cost 200, too much. Gary, understanding I was not prepared to this amount of money quickly offered a solution. A tiny little tire repair and salvage shop where we secured a used tire costing only 30. After taking up TWO HOURS of his time, I was charged absolutely ZERO for their services. They even have to PAY for the AAA certification process, thus losing money. I even attempted to tip him for his kindness and time spent but HE REFUSED MY MONEY! This garage is local, respectful and honest. Gary explained how they often help motorists like me, coming off the interstate, because other locations will often take advantage of our desperation. Anyways, good people and good service. I will be driving up to Danville from Champaign if I ever require their services again.