If you own a home or business in Central Texas, you should seriously consider Watkins as your insurance agency. Not all agencies are created equal. The Watkins Group in an independent agency which means that they work for you rather than any insurance company. If you ever have a loss, this is when the value shows up. They handle the claim and you get the money back that you should get. My policy also includes mechanical breakdown coverage so I don't need a separate home warranty from another company. A few year's back, I had to have my HVAC system replaced. My out of pocket cost was $500. I highly recommend this agency. read more

Watkins Insurance Group has Great Customer Service! Always there when I might need them. read more

Very Professional and the take great care of you! Very Blessed to have them. Family operated not Corporate America.

My older brother suggested Watkins to me when I moved to Austin in 1996 after retiring from the Coast Guard. Watkins has been a huge help in getting great coverage at a good price. Whenever I have had a claim for either home or auto, they have worked for me, not the Insurance companies. I have sent many people to Watkins over the last 3 decades and have gotten many a thank you for doing so. I most hardly recommend Watkins Insurance to anyone. read more

Been with this company for years. Have had wonderful experiences with them. They always work with me to get the best deal.

I got great customer service in meeting my particular needs. The insurance companies had various hoops to go through and Watkins hung in there and helped me navigate them. I am saving thousands of dollars thanks to their assistance in finding better policies for my family. read more

Highly recommend. Watkins can shop for coverage and premiums to get you the best policies. We've gone through them since we moved here in '08. Very pleased!!! read more

The Watkins Group has taken great care of us for years. I highly recommend them. They're super responsive and knowledgeable.

Watkins has an amazing team that is always quick to respond and willing to help. They are friendly, caring and professional. They have helped us for years and every experience has been nothing but positive. I highly recommend Watkins! read more

Heather reviewed our quote request, pulled some quotes, and advised we should stay with our current insurance company. I appreciate Heather's time looking at our situation and providing honest advice. I'll certainly return to Watkins in the future to assess my insurance needs. read more

Have been using Watkins insurance for years. Michael is my go to person. She is always helpful and yes, Michael is a girl a fantastic, caring person. The other day I called to take off one car and put on a new car.......and would you believe that was the day the computers were hacked nation wide. Well after a bit she was able to help me and even send us a new insurance card for us . We have had all of our policies with them and I know she and that Watkins group have always had our best interest in mind. Thank you for listening... read more

Very easy to change from our previous agent. The knowledge and expertise of everyone we dealt with was exceptional.

Watkins always has my back. They will explore better coverage options, and help me through any claims. I am grateful. read more

Watkins is hands down the best commercial insurance agency in Austin & Central Texas! Be sure to ask for Reid Reynolds for competitive quotes and "Class A" service! read more

Approaching Watkins Insurance Group was the most horrific insurance experience I've ever had in over four decades of insuring homes, automobiles, and businesses. First, they had two different people get back to me, at the same time. So they are clearly disorganized as far as intaking leads. Second, the person I ultimately spoke with was incredibly slow in getting back to me about each request. It was like pulling teeth to get a reply. Last, when he did finally reply, the answer was that I was being rejected for an insurance policy because of a $200,000 insurance claim we had several years ago. I've never had an insurance claim, ever. Not for $1. So that shows they can't even do their research properly. It was the worst customer experience I've ever had related to the insurance industry. read more

I am very pleased with the professional services from Watkins over the years. I have valued their counsel in negotiating my way through the various coverage decisions I have had to make. They were very helpful with a property damage claim that I filed. I highly recommend them. read more

Stephanie Decker is a Champ! My car and home policies were coming up for renewal and she did the research to find a better deal saving me 50%. Communication was excellent and timely. Also follow-up with documentation and what to look for with the new provider. Though I did a line-item compare, it just proved that their tools allow them to match apples-to-apples. Thanks Stephanie and Watkins. BTW, I have been using them for about 13 years, never disappointed. read more

I've been with these folks for close to 10 years now and have been very pleased with Michael my agent and all her support people that have helped me one way or another over the years. They listened when I was disappointed that the company made a decision to stop shopping part D renewals for current policyholders but since then they have stopped that practice and now willing to help. So before and after that I have no complains and will continue to happily stay a loyal and satisfied customer. read more

We recommend Watkins to all our friends. We have trusted Watkins for all our insurance needs for many years. They are a highly educated group of caring insurance professionals from policy management to the claims department. They will find the best policy at the best cost that meet all of your requirements. The claims group will take charge of your claim and expedite the claims process for you. For us, Watkins is the only choice to reliably manage our insurance needs. read more

Once again Brandi at Watkins went right to work and handled my new auto insurance in a flash! I highly recommend Watkins Insurance Group, for home and auto! read more

Absolutely the best in the business. Why go with one company when you're just a number when you can be treated like family with an agency that checks ALL the major companies to ensure you get the best deal. It's a no brainer! read more

love them as my agent, unfortunately had to change insurance carrier due to rate increases. would definitely recommend them as an agent, was a customer for 5 years!!! read more

After I dropped Watkins, my new agent volunteered to audit all my policies and found that one was the wrong kind and wouldn't actually cover me in the event of a claim. I called the insurer and confirmed that this was true. This could have cost me $500,000 if I had a claim. Extra glad now that I dropped Watkins. read more

We have done business with Watkins Insurance for several years and couldn't have been more pleased. My recent experience with India Galloway was exceptional. She was very prompt to my requests and is very experienced. read more

Went to a long interview with this company. 3 people in the interview. Never received a call back or even just a email weather I got the position or NOT. To me that is really bad business. People take there time. Space . And gas to go to a interview. The world we live in. read more

I just want to let everyone know what great service the team of Watkins provides. I have been a customer for over 10 years and have had a few interactions. They have reviewed my policies annually and assured me that I am doing great with both my auto and homeowners. When I had a few small claims, they helped me navigate those issues and they were resolved quickly and to my satisfaction. Most recently, I realized I was being double-billed for my homeowners policy (not Watkins fault - really an issue between my lender and the insurance provider. And me because I didn't pay attention.). But Watkins took the responsibility of solving the issue and and communicated with me, the lender, and the insurance provider to resolve this and to get me refunded what I over paid. India Galloway was proactive on updating me on the status of the issue and how it was resolved so I didn't have to follow up with anyone. That is great customer service! I know it's easy to be impressed with funny commercials and gimmicks. But nothing compares to real customer service when you need it. And I feel confident with Watkins that someone will be there when I really need them. read more

We've been working with the amazing Loren Seaman for the past few months now. As a small start-up company, Loren has provided us with excellent service and more knowledge than we ever expected. Loren's background is in HR which has helped us tremendously! She was able to guide and give us advice on medical, dental, vision and ST/LTD coverage. Loren was very patient with us and educated us on all the benefits options. To be honest, we were in a HUGE rush and needed to get up and running within a matter of 2 weeks. It was no sweat for Loren, she literally put a plan together for us within a few days! There was never any sales pressure or cheesy car salesman tactics, Loren was honest and professional. If you're looking for a company and agent who's smart, fast and diligent, ask for Loren...you'll thank me later. The rest of the staff at Watkins Insurance Group was also great to work with. Always courteous, polite and helpful. Thank you, Loren for a great experience! read more

I've been using Watkins Insurance for about, oh 6 years now and all I've got to say is Mary Mother of Jesus! These guys are phenomenal!!! They started out insuring my home and auto and then I bought a Vespa scooter and all I did on the day I bought the scooter was call and give them the basic information and voila, my scooter insurance was done. Then I bought an RV, same thing, I called w/ basic information and voila, RV was insured. I've since sold my scooter and when I did, guess what? I just called Amy over at Watkins and voila, my scooter insurance was cancelled and I got a pro rated check in the mail. Oh my gosh, I mean seriously how easy can it be! I have happily referred them to my clients as well and everyone has been amazed at how great Watkins is. I'll come right out and say it, if you have insurance w/ a SF or ALL ( you know who I mean) then you are paying way to much and probably getting not so great service. I've had at least two of my clients who have asked me about insurance because they were not getting what they needed from these other insurance companies and now they are happy Watkins customers :-) One other thing I particularly like is when my policy is up for renewal I'll get an email or call from them letting my know they have checked for better rates and will advise me if I need to stay or change to get a better deal. Proactive! I love that! Who knows, maybe next I'll insure a boat! Thanks Watkins read more

Have been a customer since 2009 and couldn't be happier with their service! From day one they have been prompt in responding, always a available, answering all my questions and have flawless handling of any claims. Recently referred them to a family member starting her own business and she also said they are the best and she will be using Watkins Insurance!! Thank you for being so awesome!! read more

I worked with Michael Schneider to find a new auto insurance policy. Just wanted to say that she was very pleasant to work with! Everything was handled quickly and efficiently. Very happy! :) read more

Okay folks, this company goes above and beyond! My car insurance just renewed and Megan at Watkins called to tell me that she noticed (as did I) that my policy went up quite a bit. She asked for my permission to look for a better policy. Not only did she find a better, more affordable policy, we discussed changing my deductables on a few things. The lowere deductables made the new policy comparable to the previous, less expensive policy. If you are looking for a local insurance company for car and home, try Watkins. I'm glad they have my back! read more

They are pretty good - VERY helpful with answering questions and I have consistently gotten great quotes for coverage. I check every couple of years on my rates. Apparently, they are independent, like the companies that "shop other rates", but they have MUCH better service. I've also recommended them to some friends and gotten great feedback, which makes me look good. :) Two thumbs up from THIS GAL!!! read more

I am a current satisfied customer of Watkins Insurance Group and have had a relationship that started back in 2008. They have assisted with all types of insurance of Auto, Home, Renters, and Motorcycle Policies for myself and my family. When you have this type of relationship it is not the varieties of products and services that keeps you with Watkins, it's the people! I have had the pleasure of getting fantastic personal service from great representatives from Kea Miller, Kelly Lyttle, and now with Jennifer McBroom. They are always available when I have a question or need a service. Jennifer has been terrific in my current needs of a Homeowners Policy as I am purchasing a new home. It just doesn't get any better! read more

Very disappointed. I was with them for years and got a new rep recently. They were switching over websites and an invoice payment didn't process (even though I paid in the portal) and the agent didn't bother to let me know there was an issue or contact me about it. It lapsed and I only found out about it 2 months later when we tried to fill a prescription. Guessing we weren't a big enough plan/commission to care about. read more

My wife and I just bought our first home and Watkins insurance came highly recommended to us and now I understand why. They have the best offers I could find and the most friendliest people to work with. God Bless you Justin Nelson for making everything so easy and helping us with all of our questions! I'd give Justin and Watkins 10 stars on the review if it were possible! read more

I have been with the same insurance company for the last 10 years. I was looking for quotes for my auto and home insurance from other companies and that's when I came across Watkins on Yelp. I left a message and got a call back from Amy Wilkie. She got my info and responded with quotes from several different companies at the same time. We were able to pick the one with best coverage which is also least expensive. She went an extra step to compare my current coverage to the new one and made sure I didn't loss any coverage. She made sure I got all the discounts. My annual premium for the auto went down by more than a thousand dollar and the home premium went down by three hundred. That is a huge saving! I have never got this kind of service from an insurance agent. I am so glad I found them, I will certainly recommend them to my friends. read more

Dyshana is the person who I started with and she help me find the best pricing! SHe is friendly professional and just a kind person. I had an incident and called them to find out what my options were. I got Justin, who apparently is now my rep, while a little thrown by that, he turned out to be calm, friendly and professional as well. I would highly recommend this group. read more

I talked to a woman named Joy Roberson. She was totally rude and unprofessional to me. She spent the first five minutes of our call upset because I was referred to Watkins by another insurance company, and she was trying to find out the name of the person who referred me so she could call him and let him know they wanted bigger business referrals not just small ones like me - instead of being grateful for the referral and my potential business. Unbelievable. I own a small business and just wanted a liability insurance quote. It made me feel horrible. It's hard enough running a small business and to be treated like that was really demeaning. Very disappointed. read more

My car window was broken at a restaurant last night so first thing this morning I called my wonderful agent, Kelly Surles Lyttle, and she said the glass department would be calling me back in the next 30 minutes. They called 10 minutes later and set me up with a shop that was close to my home. It has already been replaced and looks good as new! The best part is it was all covered by my insurance. Thank you Kelly for your impeccable and prompt service! read more

I am fortunate enough to have my home, auto and umbrella policies through Watkins. My agent is Ms. Michael Schneider. When I moved to Texas from the East about 14 months ago, my husband and I knew no one in the area. We didn't know anyone to refer us to a reputable company. I had the opportunity to speak with Michael, ask my myriad of questions. My phone calls and emails are consistently answered promptly and efficiently. The customer service is phenomenal! I am very confidant in the choice we made to use Watkins Insurance Company. Over the year + that we have been here, our lives and circumstances have changes quite a bit - going from an apartment in Austin to a farm in Elgin, the purchase of new vehicles, property and the addition of a mobile home for my in laws. With each and every step we had Michael's guidance, professionalism and genuine kindness. Ms. Schneider is a credit to her profession and the Insurance industry. I have absolutely no hesitation in recommending Ms. Schneider and Watkins Insurance 100%! read more