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    Austin Insurance Group

    5.0 (5 reviews)
    Closed • Closed

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    Homeowner or property

    Car and truck insurance

    Motorcycle insurance

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    Progressive Insurance - Accident photos

    Progressive Insurance

    (3 reviews)

    Call 512-588-1444 and ask for Jeff Progressive agent/broker. He is honest, professional, and…read moreknowledgeable. He lowered my home and auto policies by $4500+ per year. I'd only talk to Jeff directly.

    5707 Southwest Parkway, #200, Austin, TX 78735 3429…read moreExecutive Center Dr. #150, Austin, TX 78731 IN MY EXPERIENCE PROGRESSIVE INSURANCE IS THE ABSOLUTE WORST!!!!!! If there was an option below a 1 rating I would have selected it!!! On September 22, 2026, my 85 y/o mother was involved in a motor vehicle accident and she was NOT at fault! The lady who hit her did everything right! At the scene, the lady notified her insurance company, Progressive, provided my mother with all of her contact and insurance information and when the police arrived, she took responsibility for causing the accident. Today makes one week and two days since the accident happened. No one from Progressive has come to assess the damage to her vehicle, no one has supplied or offered to supply her with a rental car, no one has given her a status on her claim. I'd also like to note that NO ONE called her until AFTER she had contacted Progressive. Each time she was able to reach an agent,they would pass her along to someone else, instead of helping her. Add to the fact that the agent who she was told was initially handling her claim didn't reach out to her and when she was finally able to reach him, she was told that her case had been reassigned to some one else. My mother called the number that had been provided to her and reached a recording. The new agent eventually called her back and told her that there was a "coverage issue". My mother contacted that lady who had hit her and stated to her what she had been told. The lady said "There IS NO COVERAGE ISSUE because I have top of the line coverage and I'll call them myself to see what's going on." The lady spoke with my mother and told her that the agent didn't answer the phone but she will advise her whenever she has more information. She hasn't called because she has not heard from her insurance company. How do you not even return a call to your own paying customer?!?! Today October 1, my mother has been on the phone calling all of the numbers she has previously called, in an attempt to find out the status of the claim. EVERY SINGLE PERSON was out of office, or at least, they were not answering HER call. PROGRESSIVE INSURANCE this is the WORST case of customer service that my mother and I have ever seen. We would NEVER use or recommend anyone else to use Progressive. My mother is scheduled to move to another area on Saturday, Oct. 3rd. Her car, though drivable since the accident, is not safe to drive the distance she is moving. That means that my mother will inconvenience more by having to leave her car here and then figuring out how to get it to the shop, IF AND WHEN, they finally decide to call her to let her know where to take her vehicle for repair. There is so much more to this situation but I have neither the time nor inclination to type. If we don't receive a status update by end of day today, if we are unable to ascertain whether or not this situation is on the way to being rectified, we'll have no other choice but to get our attorney involved, as contacting PROGRESSIVE on our own has been ineffective.

    Abt Insurance Agency - Stephanie Abt, Owner/Agent

    Abt Insurance Agency

    (84 reviews)

    Crestview

    Cameron was my agent. I am a new client. She's very pleasant, patient, professional and…read moreknowledgeable. She addressed all my concerns as I'm new on Medicare. I started watching Stephanie's (ABT CEO) Youtube for months. Her videos are informative and quite easy to understand. This helped me decide to sign up with them. Medicare is complex! I enrolled with them for Plan N. Thank you ABT Insurance.

    I recently retired and have been doing research on Medicare and all the various options offered. I…read morewatched numerous You Tube videos and found that Abt Insurance did a very good job at explaining the various options one has. I decided to scheduled a meeting with them to learn in detail the options offered. My agent Abbie was amazing! I thought it would be a short introduction meeting but after about an hour or more of speaking with her I felt so well informed that I asked her to give me time process all the information she shared. Two days later I called her again to clarify some more questions I had and she quickly scheduled a call to help me. Abbie was so knowledgeable and explained things so well and really cared that I made the best choice for me. She really cared that I made the best informed decision to the point that she told me not to rush that even on New Years Eve she would process my application, so I would begin coverage on January 1st. True to her word, I reached out to her and she completed my application. If you want to have a great customer experience call Abt Insurance and ask for Abbie.

    Austin Insurance Group - homeinsurance - Updated October 2026

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