Cameron was my agent. I am a new client. She's very pleasant, patient, professional and knowledgeable. She addressed all my concerns as I'm new on Medicare. I started watching Stephanie's (ABT CEO) Youtube for months. Her videos are informative and quite easy to understand. This helped me decide to sign up with them. Medicare is complex! I enrolled with them for Plan N. Thank you ABT Insurance. read more

My wife and I just completed our Medicare part D review with Abbie. My wife uses an expensive drug so we had to shop around for a new policy. Abbie shopped around and found a policy that saved us about $1500. This is the second time that she has come through and saved us a significant amount of money. We are very happy with the service she has provided us. read more

I recently retired and have been doing research on Medicare and all the various options offered. I watched numerous You Tube videos and found that Abt Insurance did a very good job at explaining the various options one has. I decided to scheduled a meeting with them to learn in detail the options offered. My agent Abbie was amazing! I thought it would be a short introduction meeting but after about an hour or more of speaking with her I felt so well informed that I asked her to give me time process all the information she shared. Two days later I called her again to clarify some more questions I had and she quickly scheduled a call to help me. Abbie was so knowledgeable and explained things so well and really cared that I made the best choice for me. She really cared that I made the best informed decision to the point that she told me not to rush that even on New Years Eve she would process my application, so I would begin coverage on January 1st. True to her word, I reached out to her and she completed my application. If you want to have a great customer experience call Abt Insurance and ask for Abbie. read more

Earlier today I had my first experience with Abt Insurance Agency. I had subscribed to their YouTube channel, was impressed, and decided to reach out to them for Medicare enrollment assistance. I spoke with Cameron for about 20 min. I'm fairly experienced with Medicare and this is the first time I've reached out for assistance. Specifically, I was looking to change my Part G insurer. Cameron was very patient, knowledgeable and provided me some excellent guidance. I had asked her about the least expensive Plan G available for me in Florida. She mentioned that the insurer was a "direct to consumer" plan, so her agency would get no benefit from this selection. However, she highly recommended them and again, answered all my questions. I highly recommend reaching out to the Abt agency, and highly recommend Cameron. read more

Abbie Howland is amazing and handled my Medicare needs with superb service. She answered all questions, provided several options and gave detailed info on the insurance companies. Abbie truly made enrolling in a Medicare plan a seamless process. If you're looking for quality care, give Abbie Howland at Abt Insurance a call! read more

I've used Abt Insurance Agency for my Medicare Supplement and Dental Insurance needs and they hit it out of the park both times. They're awesome and I'd highly recommend them read more

These ppl can't get their stuff together. Spoke to a rep this morning she said someone would call me at 3 pm CST from the same number she called from. Got a call at 2pm CST Jake said I'm on EST. Plus he seemed flying by the seat of his pants, unprepared. The number showed up Texas. Not the 888 number as I was told would call me. I'm very upset. Jake said that the woman I spoke to earlier was incorrect. Actually it was him that was WRONG! In my opinion AVOID this business. Apparently I'm not allowed to reply to this companies FALSE RESPONSE to my complaint. She's flat out lying!! Conversation was supposed to be on recorded line. By all means produce the recorded conversation? I can send recorded conversation to prove Abt lies. Ask me angebattles@gmail.com I'll send the recording read more

I just had my phone appointment with Emily Crowder at 12:00 PM -- and we didn't finish until 1:38 PM. That's a full hour and thirty-eight minutes! Why? Because I had so many questions. I wanted to take a deep dive into the different plans, pricing models, rate histories, company comparisons -- all of it. Emily was incredibly patient, never rushed me, and answered every question thoroughly. I was genuinely impressed by the breadth and depth of her knowledge. I needed guidance, explanations, and yes, a little hand-holding -- and she delivered all of that with clarity and kindness. She's not just smart -- she's crazy smart. And here's how you know she's truly ethical: she even included companies in her comparisons that she doesn't earn a commission from. That kind of honesty is rare. I originally found ABT Insurance through one of Stephanie Abt's YouTube videos, and I'm so glad I did. I even researched the agency's team and saw that Emily had outstanding reviews -- and now I can confidently say I'm another very satisfied client. If you're looking for a broker who's knowledgeable, ethical, and will take the time to make sure you really understand your Medicare options, Emily Crowder is exceptional. read more

I used Abt Insurance to help me set up my Medicare plan. They were awesome. I would highly recommend them!

Abbie Howland and her team at Abt Insurance helped me undo the bad advice I had been getting for years on my medicare insurance. I've worked with them for several years now and they are simply the best. Not only is their advice correct, they seem to go out of their way to do all the paperwork and other ugly processes for me. After discussions and a decision, the only thing they ask me to do is to sign an form on the internet and I'm done! Excellent assistance from excellent professionals! read more

I contacted Abt Insurance Agency about a Medicare supplement plan for my wife and worked with Abbie Howland. Abbie assisted me with obtaining a supplement plan a few years ago. She was very pleasant to work with assisted us with the process. She is very knowledgeable about the different plans available and explains everything thoroughly. She was a joy to work with. read more

I recently moved to Austin (about two months ago), and I have not actually met with with anyone, BUT I did not like how long it took someone to get back to me (almost a week). I understand that she is busy, but ALL CALLS SHOULD BE RETURNED WITHIN 24 HOURS. PERIOD. When I started in the commercial real estate business in 2009, it was IMPERATIVE that we called people back within 24 hours. Customer service is lacking these days, and providing GREAT customer service is an excellent way to differentiate your business from MOST others out there. That being said, I still need to determine an insurance policy for 2026, and I am going to reach out to them again, and hopefully my review will be changed to 5 stars..... read more

Great service. Abby is always thorough and detailed and is also great at followup. This is the second time I have asked for their help with Medicare for someone in our family. Thank you Abby and Abt Ins for providing this service. read more

Abbie was most helpful with sharing options of a new Medigap Medical Insurance Plan. She answered all my questions and addressed my concerns. I really appreciated her help! read more

If I could give 100 stars to Abt Insurance Agency, I would! Stephanie, Owner/founder, referred my husband and me to Abbie Howland who has been exceptional in the care she has taken of us! She patiently walked us through the Medicare enrollment process, helped us find the best Supplemental Plan and Drug Plan to fit our needs and submitted all our applications on our behalf. Throughout, Abbie was professional, attentive, respectful, responsive and kind! I never once had to follow up with her because she always took the initiative. If you work with Abt, you couldn't be in better, more expert hands! Abbie took a process that was confusing and intimidating and actually made it enjoyable! read more

I saw Abt insurance on YouTube and my agents name is Abbie this i what I call top notch customer service ,her professionalism .politeness and warm friendly is a plus allow me to be comfortable and felt free to ask questions.My call was on time the way she explained everything to me I could help my coworkers and pass on the company and her personally to them.I have nothing negative to say when something is good it's just excellent.Abbie researched other additional stuff for me like dental etc.If you are looking for great help and a good understanding and a good night rest when you get confused with Medicare stop right here Abbie at ABT insurance agency is the answer I have done custoner service for 30 years I will just give her a 10 out of 10 with no hesitation .GREAT JOB ABBIE you are truly an asset to your company. read more

Abbie walked me through the incredibly confusing maze that is Medicare supplement plans! She was kind, very knowledgeable, and so patient with my million questions. read more

I found Abt Insurance Services while watching YouTube videos on a variety of topics related to Medicare. The complexities of the Medicare system are broken down into a language that people can understand. Veronica set me up with an appointment promptly with Abbie. I sent Abbie a list of my providers and routine medications via email. Abbie used the information to pick out the best Medicare Advantage Plan for me. She was very kind and through. You could tell that she really cares about her job. The customer care is exceptional. Thank you Abt Insurance services, Veronica, and Abbie. read more

Stephanie Abt was so professional and patient in helping me choose the right plan for my family and I. She took the time to explain all of my options and made sure I fully understood my policy. read more

My wife and I cleared our schedule and prepared for a meeting with Cameron Dade from ABT on Monday 11/10/2025 as ABT scheduled. We run our own business and cleared our clients for the 11:00 am meeting with the representative from ABT. Never got a call or message from them whatsoever. Although we did everything, we could to prepare for this meeting the ABT company never showed called or messaged. After we filled out their detailed health and personal information guide, we felt like we had been possibly scammed for information. But I guess we will never know or do that again. read more

I have had the pleasure of working with Cameron Dade, She is very professional, patient and thorough. She found me the best plan with the most benefits. I found out I was on the wrong plan and was not receiving all the benefits of dual coverage. It was so nice to have someone both knowledgable and caring help me find the best for my needs. Thank you Cameron! read more

I recommend this agency. Stephanie was a huge help when I was navigating Medicare options. Her advice helped me understand my options along with the pros and cons of each option. read more

Navigating Medicare insurance plans and options is miserable for mere mortals. But Abt Insurance, specifically Carter Gill, made the process of finding better insurance coverage for my 84 year-old father a breeze. If you or a loved one got roped into a Medicare Advantage plan (sometimes called Medicare Part C) and you want to get back into original medicare (A+B) with a supplement plan, Abt Insurance may be able to help you successfully get back into a setup like this. In my case, Carter helped identify a special way to get a senior out of Medicare Advantage and back into original Medicare and then get a supplemental plan (Plan G in our case). Once Carter got my dad sorted with this great workaround--he then showed us a SECOND workaround known as the Birthday Rule (might just apply for California and some other select states) that allowed my father to switch to an even cheaper Plan G supplement! Carter also helped us find the most affordable drug plan (Part D) which would cover the dozen or so prescriptions my father takes. All in all, I feel SO fortunate to have heard about Abt Insurance on YouTube and then to have been connected with Carter. He is very to the point and won't waste your time. Never thought I'd get excited about picking an insurance plan but Carter made me a fan. Cheers to Carter and to Abt Insurance. Outstanding service and support with such a stressful set of decisions. read more

i am quickly approaching my 65th birthday. Myself and several of my friends have been DREADING this scary switch to MEDICARE! we tried seminars, Zoom seminars.. talking to everyone.. we just became more and more confused! i happened to see a video on U-TUBE about MEDICARE! i loved the woman's explanations, her demeanor, etc. i decided to give her company a call WHAT A BREATH OF FRESH AIR! I dealt with an agent named Abbie Howland. what a doll! Not only was she knowledgeable and friendly, but she really eased my angst and answered every single one of my questions that I had about Medicare and this whole process that had been confusing and scary. Not only did I sign with their company, but my two best friends also have. If you are approaching, that age, were you need help signing up for Medicare... Please give this insurance company a call! You will not be sorry! I give this 10 stars out of 10! read more

5 stars. I was mind boggled by making a choice. I watched video after video and Stephanie explained this clearly. She is top notch. Sunny Buckner read more

Absolutely love the YouTube videos that Stephanie posts on YouTube regarding Medicare Supplemental Insurance plans. Very informative but not very specific about the Insurers that sell them. I called and left messages several times but still have not had an agent from there call me back with quotes or specifics. read more

First of all, if you are new to the figuring out medicare choices, you should start with watching Stephanie Abt's YouTube videos on navigating Medicare, as well as her updates to each year's Medicare. I did a bit of research in addition to these videos, then as the clock was ticking to my Medicare deadline, I set up an appointment with Abbie Howland of Abt Insurance about plans specific to my state - Washington and my lifestyle - I travel a lot! I thought I had researched all my options for Medicare, but Abbie enlightened me to another provider, saving me another $250 a year. She also highlighted some interesting facts about how Washington State allows a very easy switch from different plans in the future if my needs change. Highly recommend talking to Abt Insurance before finalizing your Medicare choices. read more

I was impressed by Dianna's follow up on my move from retiree Medical Advantage plan to traditional Medicare. She called on the deadline to make sure that my case didn't fall through the cracks and that my Medical Advantage plan dropped my coverage in favor of Medicare. (It did). read more

I called twice, once every 2 weeks. It has been a month, and still no return phone call. It is hard to rate someone who does not return your phone calls. read more

Thanks Yelp! You pointed me to this supremely reliable, resourceful and informative insurance broker just as I was swimming the dangerous waters between the CVS acquisition of Aetna (my grandfathered account was kicked out), Obamacare, and my upcoming 65th birthday: time for Medicare. Stephanie does not make any money off of the end user. No hard selling. The insurance companies you end up buying into pay her a commission, but Stephanie is agnostic and doesn't attempt to sell you on any policies or companies. She strove to help me make an informed decision and she succeeded. Over a year ago, Stephanie responded to me immediately. She made herself available almost immediately. She anticipated nearly all of my questions and answered many more I hadn't thought to ask. She assisted me with Obamacare one year ago so well that she ended up saving me hundreds of dollars a month. One year later, Stephanie was reminding me that it was time to make decisions and sign up for Medicare. Again, she saved me a lot of money and time. I'm so pleased with my plan (I'm back with Aetna, by the way), and have compared it with the Medicare plan of many of my friends. Turns out, I have the best deal of all. read more

Carter Gill of Abt insurance agency was extremely knowledgeable and easily helped my husband and I navigate what feels like an overwhelming world of medicare supplemental insurance. He clearly explained our various options to help us make the right decision for our needs. We definitely recommend Carter as an insurance agent. read more

We spoke to Ashley today and she was very informative and honest explaining everything about medicare insurance.

Wonderful professionals who take away all of the intimidation associated with applying for Medicare. My kudos to my agent Carter Gill for his expert guidance! read more

Prior to contacting ABT Insurance, I met with a broker that gave me too much information. I felt lost and confused after our 1 1/2 hour meeting. I then followed a few brokers on YouTube including ABT. I always went back to listen to Stephanie as she was very informative and easy to understand. I called, made an appointment, and was assigned to Carter Gill, ABT's insurance agent. He was professional, knowledgeable and answered all my questions on Medicare. The application process was so easy, thanks to Carter. He even offered his assistance if I ever have questions regarding billing issues. Thank you, ABT Insurance! Thank You, Carter! Nancy T. read more

Lawrence with ABT was fast, efficient, knowledgeable, and very helpful. He responded to me via phone and emails making the process very simple and easy getting set up for Medicare medigap. I found ABT Insurance Agency via YouTube and I am thankful I went that route. I highly recommend ABT Insurance Agency. read more

I'm very pleased with my experience with Abt Insurance Agency. I found them through Stephanie Abt's YouTube videos when I first started researching my Medicare options. I watched a lot of videos from a lot of different brokers, and Stephanie's always seemed the most informative and unbiased. When I contacted the agency, I was assigned Tiana as my broker (I believe she is an expert in California medigap plans), and she provided me with her best recommendations for medigap plans and Part D insurance plans. Tiana's communication was great, and once I made my selections, she kept me informed of the progress of my applications. The entire process was very painless. Many thanks to Stephanie and Tiana for helping me make great decisions in signing up for my Medicare supplemental insurance policies. read more

Spoke with Carter Gill today and he helped me set up my Medicare. Made the process easy and was very informative. Highly recommend watching the videos Stephanie has posted on her website. Very informative and made the process easy. Thanks! read more

After seeing Mrs. Abt on YouTube (and I watch every single one) I called and Abbie went over the things I wanted and YOU should also. And here is why- I worked for a billion dollar company who offered Medicare Advantage advice which turned out to be ME telling them what I thought was what I wanted and THEY just said "Ok" and that was it. If I had had my NEW plan that Abt Ins and Abbie helped me with I would of saved HUNDREDS of DOLLARS!!!!!!!!!!!!!!!!!!! So AT LEAST just them a call. read more

I highly recommend Stephanie. I contacted her many months before I became eligible - she was very good in giving me all the information I wanted - even though she knew I cannot sign up for quite a few months. She contacted me when I became eligible - walked me through all the Plan-G options and helped me choose the right one. My biggest surprise was with Part-D enrollment. I had done some analysis, and had thought about enrolling with one insurance company. But she pointed out how I could save about 15% by going with different insurance company. When I was convinced ready to sign up, she said she cannot sign me up, since she is not an agent for the lower cost one. But was willing to help me sign up with Medicare.gov. This in my opinion is huge. I very much appreciate her ethical behavior of recommending what is good for me, even though she get ZERO benefit. Her credibility went up sky high with me. I highly recommend her for anyone. read more

This company is under investigation from the complaint that I made against her license in Texas and also in Washington State. During the process of this investigation it was discovered that her company used someone else's AARP number and identify that person as myself. When I went back and checked sure enough it was a mistake on their part they've never admitted any fault they've never apologize for their behavior and all they do is blame the person who's complaining which is me.. this complaint against me only came after I complained about their duplicitous and dishonest behavior and flaking out and helping me and now I come to find out that they use the wrong AARP number with United Healthcare. All of my numbers had to be changed and reissued because of their mistake. Because she's so arrogant she'll never admit faults never investigate it and just blame the person who's complaining but I have it in writing avoid this company at all costs read more