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Watkins Eye Center

2.9 (14 reviews)
Closed • Closed

Services - Watkins Eye Center

Laser vision correction

Eye surgery

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Rachel H.

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11 years ago

Terrible experience. I walked out after waiting 1.5 hrs. I would recommend literally any other eye doctor in houston

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11 years ago

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Opia Vision Center

Opia Vision Center

1.0(2 reviews)
1.6 mi•The Heights
Certified professionals
55 years in business

I was scheduled for an eye exam.. got the exam The doctor…read morewas fine it was the lady in the optical division that I felt like she was trying to over charge me for glasses when I spoke up about my coverage she replied you do get to have an attitude with me. I responded and you don't get to tell me that. Very unprofessional and extremely rude

I had an appointment for an annual Medicare eye exam, just as I have for the last 7 years. I chose…read morethis center hoping to avoid a two hour wait common where I've gone lately. My appointment was at 8am. I showed up at 7:30 and the door was not unlocked until shortly after 8am. Of course they were not prepaired to see patients. Medicare and my insurance plan through Memorlal Hermann Medicare Advantage does not include a refraction exam which has never been a problem for me since I have that done elsewhere that includes glasses. I've always gotten a thorough exam without the refraction. However, Opia (doctor Elvia Canseco) requires me to pay and additional $40 over the standard copay for refraction, a procedure that I neither need nor want. The clerks told me an exam is impossible without this procedure - it's not - but they repeatedly insisted and would not allow me to ask the doctor without paying for everything in advance. It's obvously an attempt to sell glasses. My advice is that if you want to bleed your customers for unwanted procedures, you should wait for someone who has fallen off a cabbage truck and you should be prepared for the consequences.

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Opia Vision Center
Opia Vision Center

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Northwest Eye Associates - Waiting room

Northwest Eye Associates

2.9(10 reviews)
1.6 mi•The Heights
•$$

I had been experiencing drastic changes on my right eye in the past few DAYS. I work at a primary…read morecare clinic & have always seen patient being referred out to Dr. Cantu. So I thought my best choice was to go to her practice. I was able to get an app the same day. The front staff were very welcoming and the staff in the back were very professional. Once I had finished with all the exams I was waiting to be seen by Dr. Cantu...I had my door somewhat open and I heard a woman arguing on the phone with someone about a patient and when she hung up she proceeded to vent to the medical assistant. The medical assistant kept trying to let her know about her patient in one of the rooms but she kept on bringing up the person on the phone to the MA. Once she walked in the room the first thing she said was "what are we gonna do with you, hello I'm Dr. Cantu without even acknowledging me (she was the woman on the phone). Basically she did a routine vision test for new glasses, disregarding any of my right eye concerns and when I asked a question I felt as if I was being annoying... she proceeded to say that the glasses I was wearing were nearsighted and that I am now farsighted... she wanted me to check my A1c and glucose and that maybe that could be the cause of my blurry vision... she told me to come back after bloodwork and then she would determine if to give me a new eye script! I was left confused and with more questions... I had a second opinion with a new ophthalmologist and the experience was waaaaaaayyyy different. One thing that stood out to me is that Dr. Cantu said it could be my glucose but the other Dr said if it was due to your sugar levels it would effect both eyes not just one. I understand if your getting government help shes a easy go to but if your paying out of pocket I HIGHLY RECOMMEND you go somewhere else.

I went to their office for the annual eye exam. Memorial Herman recommended the office, and this…read morewas a mistake on their part. I was seen by a man who did not introduce his name or position ( ophthalmologist or technician?). The exam was abbreviated. Then he told me that Dr. Cantu (?) would come and do the assessment. Another man came in with no introduction of what he intended to do. He did the air blowing to measure the ocular pressure) and did the dilation test. He told me my vision did not change and let me drive home without precaution about my blurred vision. Later I received a bill for 290 dollars. After the "adjustments" and insurance payment, I had to pay 67.33 out of pocket. I expected to pay nothing for a routine eye checkup. I felt cheated because I received the care I didn't need; routine eye exam costs only $50 So the office was trying to make money out of my intent, and the service was of poor quality. I would not come back for this kind of business.

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Northwest Eye Associates - Dora E. Cantu, M.D.

Dora E. Cantu, M.D.

Northwest Eye Associates
Northwest Eye Associates

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Memorial Eye Center

Memorial Eye Center

3.5(37 reviews)
2.3 mi•Oak Forest/Garden Oaks
•$$
Certified professionals
Offers payment plans

I had a very bad experience at this location. The doctor tried two different prescriptions for me,…read moreand neither one was very good. So I did not want to purchase, I wanted to try another prescription. The manager said that if I wanted to try another prescription, I had to pay for another exam. The doctor gave me the impression that I could not get better correction; she was very pushy and tried to discourage me from trying more prescriptions. So I felt trapped and accepted the contacts (this, I should not have done. I felt very helpless. I should have walked away.) But then, when my spouse went to pick them up, they gave me the wrong prescription! At this point, I lost trust and wanted to go somewhere else. So, I asked for a refund on the lenses. The lenses were unopened and unused. They said they would give me the other set of lenses, but would not give me a refund. In the end I had to go to another doctor, (Look Eye Care) pay out of pocket for another exam, and pay out of pocket for contact lenses (which give me complete correction, which the doctor at MEC said was not possible.) This was very expensive. I went to the Rice Village location for years, and always had good experiences. I only switched to the Oak Forest because my doctor in Rice Village moved away. I sincerely regret ever visiting this location. I am out hundreds of dollars for contact lenses I cannot use.

I brought in a brand new pair of $800 eye glasses and they told me their lab would place a lens in…read morefor me and of course charged me for this which I was happy to pay. The lab broke my glasses and memorial eye center just says sorry, we wont pay you for the broken glasses.

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Memorial Eye Center
Memorial Eye Center
Memorial Eye Center

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Watkins Eye Center - laserlasikeyes - Updated May 2026

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