Sorry to say I can't recommend Scott to clean carpets. Should've looked here to see when last review was left-5 years ago! 6 rooms with dirty carpet and he was done in 1.5 hours (?) Taking calls whole time. I wanted main dining area, entry ways and hallway esp and those were left to end and honestly didn't look like they had even been cleaned, except they were wet. Found him because of Groupon deal, which he said "something was messed up with, they owed him money" so wasn't offering that deal. Chose him because of lure of dryers: maybe he had more than one, I don't know but only one area in one room was dry. Expressed my unhappiness about wet rug and all dirty spots I could see and he said something like some of them you cant get out & well thats what you get for $250. What a crock! I rented rug doctor afterwards, did massive pretreat stain stuff-it took me HOURS. But I got it clean. You can see from photos how much dirt was left. The clincher for me and what prompted this review: he left toilet seat up! Gross. Don't waste your money. read more

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Definitely recommend this company for your carpet/rug cleaning! I have a shag rug that was pretty dirty... I'm just sad I don't have a picture before cleaning to post here about the progress. Very happy with the professionalism, communication, and price. Will post an update once the rug is completely dry, as Scott says it will look like new :) UPDATE: after the rug dried out, it was still not loooking 100% clean. Scott offered to come back in a couple days to re-do the cleaning, and now my rug looks waaay cleaner and fluffier! Definitely worth the 5 star review. read more

Watkins Carpet Cleaning - Drying my rug after cleaning. The darker areas are still drying according to Scott. Will update with another picture once it's fully dry :) - Carpet Cleaning Near Me - Redlands, California

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Very unhappy with the level of service and outcome of my job. Scott came out promptly to complete the job. He air dryed my sofa cushions outside, which I thought was weird, but went with it. He said the cushions would lighten up once dry. That never happened, and before I submitted this review I contacted him to see what he could do. This is the response I received: "Not all jobs come out perfect and that was a very difficult sofa sectional to clean." read more

Watkins Carpet Cleaning - Sectional AFTER cleaning. - Carpet Cleaning Near Me - Redlands, California

Don't hire anyone else! I had two other guys come out to clean my pieces of carpet. One hadn't even been walked on. They said I needed this pre-treatment and that treatment and on and on. One advertised for $49 for two rooms but with all the extras he wanted $220. I told him to leave. The next one pulled the same stunt but wanted $389! I told him to leave, too. Scott didn't mess around; he got them clean - all the "spots" the others said couldn't be gotten clean, and so on. He answered all my questions and I would have him again in a heartbeat. Wish there were more like him out there. read more

UPDATE: The owner of Watkins contacted me immediately after I posted the first part of my review. He offered to come and address the issue of the re-appearing spots. He was very professional and friendly in how he handled my situation. I very much appreciate the efforts that he has made in returning to my home and cleaning the spots- which are cleaned up completely. Thank you! ************************* I probably would not recommend Watkins Carpet cleaning. I wasn't very happy with the way I was billed. As the other reviews said they were easy to schedule and did a good job on my carpets. He was not very friendly but his wife/ assistant was very friendly so it evened out. However, I was quoted $100 over the phone for 4 small bedrooms but AFTER the service was completed I was told that it would be $160. If they had indicated this up front I probably wouldn't have minded, but not after the fact. And when I questioned it he became defensive and said that my carpets were much dirtier than expected and since he had been there "3 hours" he said I was getting a great deal. (I corrected him and he realized that they had only been there 1.5 hours. But still charged the $160). It has been about 2 months since my service. I have had a couple of spots come back through but I'm not completely surprised- I had already tried to spot clean those myself and the same thing happened. Again, I'm not debating the carpet cleaning, just the way I was billed- I felt tricked and despite the fact that I indicated this, he did not address it. I'm still mad that I paid it! read more

Great job cleaning my carpets and a chair. Appreciated the fan that dried the carpet too. I think it was a good deal. Scott is a nice guy which was a plus. Will be calling him to clean my furniture next time. read more

Scott and his wife Carol cleaned my love seat and matching recliner recently and did a wonderful job. My love seat looks brand new and the heavily used and filthy recliner looks very good. I HIGHLY recommend their FURNITURE CLEANING! read more

We just had the carpets cleaned in our home. We were blown away by the quality of the work! The Watkins team did a thorough job. Our carpets are like new! We are ready for the holidays!!! Our steps had dark dirt spots. We could not believe what the Watkins Carpet Cleaning team did!!! Thank you!!! read more

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Man oh man!!!!! What was a nightmare to look at I walk in and see a brand new floor in my brand new house! My dogs completely destroyed my carpet and Scott and his wife made my home look new again. I appreciate his hard work as well as his time because it took a long tome. I feel he was fair priced and explained throughly how he was going to treat the carpet due to the stains. He will be definitely be getting a call back plus referrals from me! read more

Watkins Carpet Cleaning delivers a service at a level companies are missing today or have abandon, diligence and integrity. Watkins goes above and beyond what is expected leaving you wanting them back in your home quickly. The work they do with our tattered carpet always leaves us in awe of how clean they make it. Great attitudes and workmanship every time we have had them. There digital communication is on point. Thank you Watkins- Salinas Family. read more

Scott did a great job cleaning my carpets and was very professional. Great price, great job = happy customer. Thanks Scott read more

Scott was able to come on short notice to clean my 100% wool, very dirty, white Moroccan-style shag rug. He kept to his original quote even though he ended up having to put a pre-treatment on one corner of the rug first. He did a great job and even managed to clean the braided fringe which I was not even sure was possible. He brought in a big fan to help speed up the drying and cleaned my door mats for free. I highly recommend Scott and will call him again in the future if I need any rugs/carpets cleaned. read more

SCOTT!!!!!!! Let's just start by saying truly amazing. My carpet was horrible and after being turned down by many companies who said that they could not get out the stains and that the carpet was old! Watkins came in and proved everyone wrong. Scott communicated with me the whole time until he arrived. He and his wife answered all my questions and explained each step to me as they were cleaning my carpet. I had oil that has spilled on my chairs and they were able to get them clean. My sofa! Looks amazing!! And let's not mention they used these really big fans that dried everything in all of 20 minutes, which was a big deal to me considering that I have a toddler who can't keep still...Lol...I have never been so happy and satisfied. He cleaned my borders and also cleaned my screen door and added a cherry smelling deorderizer that makes the house smell great. Thank you so much for such an amazing job. I will most definitely pass your card out to family and friends. read more

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Called Watkins cleaning service for a quote, the lady on the phone gave me a quote for $75, then a gentleman got on the phone and quoted me $90. He then proceeded to say if I wanted additional services that most likely I would need, my cost would go up by another $20 or $30, and that that was a deal on its own. He concluded by saying that i'd probably be looking at approximately $125.00 In the end, I didn't feel too comfortable with all of this, it seemed a bit shady. I decided to go with a different company that had much better reviews. read more

I am a real reviewer, customer, and this is my personal experience. It is too bad that instead of trying to contact this customer, the owner posts demeaning comments and afterward some highly suspect "5 stars comments/reviews" appear. Not professional. read more

This is a fantastic carpet cleaning business. Scott and his wife Carol came right away after my last carpet guy completely flaked on me after I had all the carpets prepped for cleaning! I was livid! But then I called Scott and he was able to squeeze me in his busy schedule within an hour. He also threw in a special Carpet soap residue cleaner for free. Now that's great service! I would highly recommend this company!!! Fast, friendly, and reasonable. read more

The best carpet cleaning service we've ever had at an affordable price. Scott and Carol are very nice and easy to work with plus the job they do is above and beyond, their price can't be beat because of the quality of work. They will be our go to carpet cleaner from now on! Thank you! read more

Scott and his wife were the ones that took on job for me and were wonderful. Quality was great. House was empty - 5 bedrooms, 3 closets, hallway, and double decker stairs. They were in and out within 3 hours. I apprecate the education Scott gave me on problem areas to look for in the future. Very friendly staff, I will be using them again. read more

This is the best service we ever had Scott was on time and did a great job at a fair price on our sofa,loveseat and area rug.I would highly recommend him to anyone. read more

We are a first time customers and are very happy we choose their company to clean the apartment unit at our property. They did an amazing job! read more

AMAZING job Scott & Derrick! I'm having the carpets cleaned to a home I'm moving into and I didn't realize how dirty the carpet was! Scott showed me the water after his son cleaned the carpets and it was completely disgusting!!! I have an 18 month old so cleanliness is my number one priority! I was so stressed about how we were going to get the carpets cleaned on such a short notice but we called... and they were literally here just a few hours later. Very friendly, very professional, and easy on the pockets $! I'd definitely recommend them! My walk in closet was even done at no extra charge... I'll take that as a house warming gift! Thanks again guys! read more

I have used Watkins carpet cleaning several times and they always do a great job Scott goes over and beyond the call of duty also have very affordable pricing compared to most highly recommended I have a Automotive Repair shop here in Redlands and i do understand that customer service is key I understand that it is difficult to survive but if you try hard you will succeed as Watkins carpet cleaning does. read more

I would like to thank Watkins carpet cleaning they were very knowledgeable about what they do....i was impressed with there work and left my carpet very..very clean...my carpet looks new...highly recommed Watkins carpet cleaning.i will definitely bring them back next time i need my carpet cleaned and will recommend them to friends and family members. read more

Scott and Carol are wonderful people and their cleaning is definitely top-notch! Carpet got rid of any stains I had on the carpets, and both Scott and Carol were informative and helpful, giving me a wonderful price. Even when my landlady had a problem, they were more than happy to come back and help me out! Definitely will be sending people their way! read more

Scott and his crew take each job seriously. I've had them come out to the house to clean multiple times. I've called them even after I got rid of the carpet, because they make the upholstery look brand new and they're careful with the area rugs. Each time, its as if the whole house has been reset and made new. Professionalism, friendly service and they take the time to do the job right! read more

On time and very professional! They even did extra areas and cleaned the screen door. All at a very affordable price. I will defiantly be using them again! read more

Called Scott of Watkins Carpet Cleanings on Sunday morning and he was at my father in laws home within an hour. Carpet looks old and had stains. He gave me a great price. After he was done cleaning the carpet, the stains was gone and the carpets in all the rooms look fantastic. Scott was very professional and i would recommend him any time. read more

Watkins Carpet Cleaning are the best & very honest & great price. They welcome me to the neighborhood (Redlands) with kindness & excellent work. They came on time & worked hard. They were the first cleaning company I called & will be the only company I will call from now on. I rarely do rating on companies but they truly & honestly deserve it read more

BEST carpet cleaner around. I book Watkins regularly and have never had an issue. The service is quick, great quality, and I could recommend them more!!! read more

Watkins Carpet cleaned my carpets and two sofas. Another excellent job. They do a lot for you at a very good price, much less than my previous carpet cleaner. And, they don't use anything that leaves a residue in the carpet, which is something you don't always know in advance. I highly recommend Watkins! read more

I am a repeat customer of Watkins. I have done my share of Groupons and bargain carpet cleaning. I keep coming back to Watkins because their pricing is what it is everyday... very reasonable! Great service! Scott cares about my carpet. He does everything he can do to get stains out, pet odor and does not over soap my carpet like other people have done in the past. I have seen my neighbor's pay hundreds more than I pay and I feel like I get a good quality clean every time they come. I even use Watkin's for my rental houses. Quick and reliable service! Thank you! read more

Incredibly knowledgeable! Helped me out with some great info to get my money back from a fraudulent cleaner!! Thank you.

Bottomline the best carpet cleaner in town. Have used Watkins multiple times .I have recommended them to friends and family.

Took a gamble on hiring Watkins Carpet Cleaning to clean my Flor carpet tiles and was very glad I did. Mr. Watkins and his crew are very amiable and diligent in getting the work completed. I added area rugs to the work order and was very pleased with the outcome. I thought I was going to have to replace some of the carpet tiles but no, Watkins got them looking like new. The price of the service was quite reasonable for the 3 area rugs, plus 2 partials (those with beds on them), and about 335 square feed of the tiles. The floors were dryer at the end of the service than I have ever experienced with carpet cleaning. Impossible to get every nook and cranny bone dry but the result was acceptable and reasonable. I would hire them again. They got the coffee stains out, too! read more

I've used Watkins for at least 5 years now. The owner Scott is very reliable, and very honest. Watkins always does a great job for a reasonable price. I highly recommend them read more

Called Watkins carpet cleaning services yesterday because I desperately needed my microfiber sofa and love seat cleaned. About 3 different places turned me down saying they didn't clean those kind of couches because the fabric was impossible to get clean. Well Watkins was able to get the job done! I never expected them to get my furniture as clean as they did!! Thanx!!! Will definitely call them for future services. read more

Watkins did a great job cleaning our carpets and removing stains from our previous tenant. Very professional and reasonably priced.

I am a repeat customer of Scott's and am as happy with his work this time as I have been before. He and Derrick worked together to clean the carpets in my very dirty five bedroom house. They removed some mysterious dark stains and left my carpet like new in just over three hours. Most of the carpet felt dry before they left, thanks to the fans they used. Yes, their actual price was more than originally quoted, but it was still much less than others charged me in the past for inferior jobs. Plus, they cleaned my brick hearth and entryway so that they look new! Scott is my guy from now on!! read more

Just moved into a place and the carpets didn't look clean. I called Watkins Carpet Cleaning and they came out did the job at a reasonable price. The carpets look great and are much softer. I am happy with the results and would recommend this service. read more

All I can say is WOW! Watkins did a fabulous job, our carpets look brand new! We will definitely be repeat customers!!!