I agree totally with the review that said stay away from this dealership. My experience with them…read moreleft me feeling taken advantage of and unheard. My A/C compressor needed to be replaced, phoned to book an appt. on a Wednesday, got one for Monday. They phoned back to ask me to call in on Monday morning to make sure the part came in. It hadn't, Tuscan the service guy, said he could get an after market one but it cost double the price (over $800). I said no I'd wait to get the Toyota part and booked an appt. for Friday ( going through that 40+ week with no A/C). I show up on Friday at 9am, I specifically asked the woman in the service bay if my part came in. She phoned someone and assured me it had. I told her I would need my vehicle back by 2:30 as I had an appt. in Enderby at 3. She said the job would take 4 hours so I felt comfortable time wouldn't be an issue. At 11 she called to say she'd been dealing with my extended warranty insurance and because they didn't have the Toyota part and were going to use the after market one for double the price, the warranty company hadn't approved the cost yet. I panicked, they hadn't even started the job and I was under time constraints and told her to go ahead with the work (Big mistake). She called back a couple hours later to say the insurance company would only cover for the cost of the Toyota part and the truck should be ready by 2. That time came and went, I ended up changing my appt. in Enderby; at 3:10, I phoned to see when it would be ready. Turns out it was ready at 2 but no one bothered to let me know. When I said I was waiting for a phone call the woman got snippy with me and said she'd told me it would be ready at 2. She had said "it should be ready at 2" , to me that implies it may not be and I assumed they would let me know when it was. When I went to pay my now huge bill, I expressed that I wasn't happy with what happened. The young guy wouldn't even look at me and acted like he hadn't heard a word I said. I was really upset with the whole experience but had to get going because of my appt. After thinking about it all weekend, I sent an email to Vernon Toyota saying I felt taken advantage of, and that it felt like a bait and switch situation. I said I would give them an opportunity to rectify the situation before posting negative reviews on- line, got no response what-so-ever. I talk to a lot of people in the course of my work and have now been told that people will drive to Kelowna or Salmon Arm Toyota for repairs and won't ever deal with Vernon. They've definitely lost my business and anyone else I talk to will know their poor business practices. My advice is STAY AWAY and go elsewhere.

I can not express how grateful I am to this place. My friend and I were in an accident on a Friday…read moreand sadly for us the car wouldn't run right. We are from Alberta and needed to be back Sunday. This was late on Friday during buisy tire season. They told us they were over booked as it was but would try their best to get it done by monday. These amazing people not only called me with every finding and gave me options but we were able to pick our car up Saturday evening! 10/10 most honest and helpful people there is. Which is saying a lot in the automotive industry:)

I have a 2005 Chevy Cavalier I have been getting help from them for repairs 2017 for tranny repairs…read morerear end repairs brake repairs and they can't get it right with the repairs they even brought in a guy form Kelowna who said he has 35 years experience and he didn't get it right there is about 6 other chevy Cavaliers form Lumby to Armstrong who has been having trouble the chevy dealership some even went to Kelowna to see if they can help them but it feels like the owner made us feel like idiots and he doesn't care about his customers his employees don't give a shit neither

From the owner: Bannister GM Vernon sells TIRES at COST! We also provide no-appointment, all-makes oil changes,…read morein-house tire balancing, and a full selection of winter and summer tires. Plus, we have a huge inventory of new and pre-owned vehicles, ensuring you find the perfect car or truck!

Okanagan's best Volvo mechanics and great selection of used Volvos. Won't take my Volvo anywhere…read moreelse.

They honored the warranty and showed me the part that failed causing the problem. I appreciate the…read moreeffort.

We purchased a 2024 Taos last month. Sale and trade-in went exceptionally smooth and our Salesman…read moreLandon was a pleasure to deal with. After getting the vehicle home the first night we noticed the vehicle which is black had scratches in the clear coat on most of the paint surface . We called the shop manager Dawson the next day and he went right to work making sure the car was returned to new condition as well as compensating us for the trouble with a car detail at our next scheduled service date. Landon and Dawson were and are absolute professional's and I highly recommend giving this dealership and these young men in particular a chance to sell you your next vehicle. Thank you very much Vernon Volkswagen for an exceptionally experience buying our new vehicle.

They should allow Zero Star reviews, This crew is sadly clueless…read more Parts not only "forgot" to order after they "confirmed" my order was on the way, They forgot I was sending someone to pickup so they turned my driver away. An entire week wait is very disappointing due to incompetence.

2017 Santa Fe 122km had engine issues There diagnosis…read morestated it needed $5k for head valve work but should have engine replace Nment $10k The service advisor was great and didn't charge for the diagnosis but the manager overturned that and charged us $153 anf then offered us $600 trade in value for a new Hyundai Also no warranty avaliable

I have had exceptional customer service from this dealership since we purchased our electric car 4…read moreyears ago. I will always recommend them and will continue to buy my vehicles here.

Do not buy a vehicle from Vernon dodge, They will give you mechanical inspections that are false…read more Once you give them your money, you are on your own. I purchased a used vehicle from them and brought it to another province that required an out of province inspection. I brought it to a dodge dealer here and found out that it required $1500.00 worth of repairs that were noted as being in good condition from Vernon Dodge report of the vehicle condition. When I contacted them about this, they pretty much gave me the cold shoulder and told me that there report is accurate and that my shop is the rip off. Once your money is in their bank you will be out of luck for any issues from information that is not accurate, supplied to you from them.

do NOT deal with this company. They lie about the stock they have on hand, not telling you that…read morethe piece you want is actually NOT in stock, until you pay to get your car towed there. Then they substitute a piece that does not meet the requirements of the original piece. When called on a weekday to discuss this issue, the response of the first guy we talked to was " Did they do this again? I'm sure getting sick of those weekend people". Tim's response (The sales manger), first told us our car was not even in the system (oh..is someone pocketing the cash there, I wonder?) then told us we had been given the option of waiting 5 hours for the proper piece to come in (hello..this was a sat night..they booted us out within 2 hours because they were closing). So not only is the sales manager a proven liar, the people that work there don't even trust the employees that are there on weekends. If you must take your car to the doge dealership, perhaps try the one in kelowna. Maybe they are a bit more honest

The repair guys are the best. Not once did they do work that I didn't need. They have never tried…read moreto scam me because I'm a Lady G. and know nothing about cars. The Honda guys always gave me a courtesy car or drove me around (unlike another service department elsewhere.) They got me a cup of coffe, chat warmly with me (but not in an ackward "we are only doing this chat 'cuz we have to" way), they read thru the bill to explain every fee, etc. Bar none, the best service department I've ever been to.

car was broken into by homeless during repair. complete disregard for customer cars or belongingsread more