The repair guys are the best. Not once did they do work that I didn't need. They have never tried to scam me because I'm a Lady G. and know nothing about cars. The Honda guys always gave me a courtesy car or drove me around (unlike another service department elsewhere.) They got me a cup of coffe, chat warmly with me (but not in an ackward "we are only doing this chat 'cuz we have to" way), they read thru the bill to explain every fee, etc. Bar none, the best service department I've ever been to. read more

car was broken into by homeless during repair. complete disregard for customer cars or belongings

Always been treated well by Jason and the whole group. Our service appointments have gone smoothly and never have they tried to sell us anything we didn't want. We'd buy another car there. read more

Bannister Honda scammed me out of a rear brake job they never did and charged me for it back in April 2023. In Nov of this year I have a noise in the rear brakes and I took it into them. They stated I needed a rear brake job at the pads were down to the wear bars (3%). They told me the rear where at 3%, and the front where at 80%. They had replaced the front and back in April of 2023. It went in for a front brake job but I was told the rear should also be replaced. Between April 2023 and Nov 2025 the mileage put on was approx.30,000 kms or 18,000 miles. They couldn't explain why the front had 80% left and the rear has only 3% left. (Front brakes normally wear quicker than rear brakes). They came up with all kinds of excuses which didn't make any sense as to why the rear pads would go from 100% to 3% in 30,000 kms. When they replaced the rotors and pads nothing else was found wrong with the rear braking system. Their final excuse was because I didn't have the brakes in for a regular serving during those 30,000 kms they wouldn't reimburse me for the brake job. Both the service manager (Paul) and the assistant manager (Jack) shouldn't be in their position in this business. Very unsatisfied X customer. read more

Perhaps under better circumstances, the experience would have been different. There's good people here, but the team I dealt with were sloppy, non communicative, full of excuses, and unprofessional. The only way I'd do business here again is with a news reporter following every interaction. My CRV was in for over 25 days, I was sold 4 unnecessary parts, one part went missing and I was told I must have taken it, I wouldn't hear back for days after I was supposed to. I was told that they were following a solution chart to diagnose my car, but after 3 weeks, I felt that I should not be sponsoring their education and practice. I went to correct my invoice with management no less than 3x, and when I paid, there was an overcharge, and the missing auto part was not returned to me either. Several hours went into asking questions they could never answer, and they would often get the poor girl at the front to update me with little to no information, only to need to call me back for something simple. I didn't hear back when I complained about my concluding payment, so I gave them a 3-day warning before making a merchant claim. I presented my case and was granted a full refund 3 months later by the credit card company. Banister Honda had those 3 months to argue the case. A week later in the span of 4 minutes, I got 2 phone calls - one telling me to pay or go to court and be reported to collections; and one from the manager (Jack at the time) saying it'll be a repossession instead. If you're looking for disorganized drama, get your tires kicked here! read more

I would stay away from these people. I think on the face of it, their service appears friendly, helpful, etc., but I got ripped off in a major way. As someone from out of town, my Honda had a strange noise coming from inside when driving at high speed on the highway. I was nervous about driving it back home without getting serviced. I had the engine belt changed before leaving on my trip and it turned out that the serpentine belt needed changing. They told me that I would be charged a $163 diagnostic fee and they would call me within the hour to let me know if there's something more. Jody, who was very well informed and helpful explained the process and said they would apply the diagnostic fee to the rest of the work. I trusted what he was saying would happen. I got a call after 2 hrs from a man named Steve who is a terrible bully; at least he was to me. I can go into details about his unprofessional and rude manner, and he essentially said that the belt (and not an original Honda part) would cost me $375, together with the diagnostic fee and labor charge would be a total of over $800. This is unbelievable! The original Honda kit for the serpentine belt can be purchased online for under $150 US and the belt on its own is only $50. This is market value, not cost, so cost is even lower. I don't know if they used the entire kit or just the belt. At this point, I'm not even trusting that they did a good job. On top of that, they double charged me for the labor. They did not apply the original diagnostic fee to the rest of the labor. They applied part of it after I argued with them about it. This work should have been a MAXIMUM charge of anywhere between $300 - $350, but they went out of their way to price gouge me. They figured here is a woman from out of town who we can take total advantage of. I will complain to Honda Head Office about this. I needed to get the work done, as I had to drive back home the next day. They took their time and wasted mine. The entire thing was promised to be done within 2 -3 hrs max and I got my car just after 5 pm, so it was closer to 5.5 hrs. What a nightmare! Please think twice about going here. Maybe they serve local customers better than they did me, but I honestly have to say I've never in my life have had such a horrible experience with a car repair. read more

Went in because my car wouldn't start. I figured it was the catalytic converter. They said no. Needs new engine. My engine never burned oil, never smoked, had good power. But no. Must replace motor. They claim that the K & N filter had a hole in it that allowed dust to enter the motor. They never showed me the parts, or the hole. They sourced a used motor that had 75,000 km more that mine. I said ok.. have no choice. They swapped motors. took 5 days. When I came to pick it up, the guys were still test driving it and it wouldn't run more that 50 km per hour. I talked to the mechanic. I said.. so whats the trouble? He looks at his shoes and says "catalytic converter." 850. extra for that. So, I freaked out. (And since all my heart trouble, I don't want a fight any more, but I had to fight.) I told the service manager I wanted my engine put back in. He claims my engine had very low compression. So I had no choice - But the manager admitted (sort of) the diagnosis was poorly done. But he never offered to show me any proof of my low compression. Typically the service manager is the slickest man at any dealership. He won me over. He is charming and slick like a snake. I paid $2,200. They paid for the cat converter and install. ( no proof - was it new? Used? Don't know.) That was his compromise. Up until this adventure, the dealership treated me like gold. I had given them a great review. (which I am going to delete.) Then they got a woman in service named ***Tammy***. Mean, pushy, aggressive, and always angry and in a rush, and .. well, just plain mean. She is "known" up Salmon Arm way, by people in the car biz. I guess they figure shes a money maker. Not. Before, they would always look at my car and diagnose quickly and free. Then the repair was quick and honest. Now they demand $ 129.00 just to raise the hood. And yet when they 'diagnosed' my car, for $ 129., they missed the problem all together. The catalytic converter was plugged up. That was a few months ago. I wasn't happy but I got over it. Three weeks ago, we finally got some warm weather. I turned on the A/C which was working fine before they pulled the engine. Now, not working at all. I called and got Tammy. She said it would cost $ 129. to diagnose the trouble. (I guess she forgot that her diagnosis service is no good. I said "HEY, you just pulled the engine. Perhaps one of your boys forgot to plug something in .. it was working A-1. Unless they drained out the freeon gas, (which is not necessary to do on an engine swap) it must be something minor. Nope. It's a federal case now. Tammy says I must pay $129. Then they would probably diagnose that I need a new transmission! Well, I have no money left. I am still paying back all my friends for the $2,200. to replace the motor, which ran great before. I had a bad heart surgery a while back and have not yet been able to work. So money is a big issue for me. So, anyways, now I have no air. I spoke to the service boss, and he s h o u l d have said "Bring it in right away, we will look at it for free, given that it was just here and we may have forgotten to plug it in. No. He said he would 'try ' to do something for me. That sounds a lot like "Bend Over" to me. Screw me one time, shame on you. Twice? Shame on Me! Sorry big smooth talking man, I no longer trust you, not even to check the air in my tires. You have a lovely personality, and I like you. But no more. I have no A/C. I am suffering. I had to go to Calgary this week, it was 200F in the car. I could have SUFFERED A STROKE. Anyways I will never go back to Honda in Vernon. I recommend that everyone stay away, until they dump Tammy and the slick man in the service office. They are liars, cheats, and frauds. The boss George is very kind and sweet, then he screws you hard. Tammy at least, looks and acts like an alligator, and then she bites. I would fire them both today, and replace them with the previous people. They were AWESOME!!!! Of course if you are like me, when I had a job and had lots of money, I just smiled and paid without asking too many questions. After all, no one wants to have nasty conflict. We just pretend everything is good. Knowing I was lied to though, - - well, even when I have money again, I'll never go back, and I will no longer recommend them. CROOKS - JUST LIKE THE REST. I'm going back to looking for a back yard mechanic again that I can trust. Stay Away. Number ONE dealership award?? Not any more. It's a joke. PS: I am gonna copy and paste this review onto 50 auto review web sites. It WILL cost this dealer a lot more than they stole from me. Yes, I am pissed. Fortunately I am retired for now and have nothing but time, to tell everyone to watch out. PS: My car was in their shop two weeks before all this trouble began, for a re-call. Funny. They seemed to think my car and my engine was fine then. You'd think they would have noticed how bad my motor was. (But they said nothing). read more