The staff are very friendly but the customer service was very poor. I spent so much time dealing…read morewith unassessed and obvious repairs associated with my claim. It took over three months to get my vehicle fixed and the work still wasn't complete and they found excuses for poor quality work in some areas. I have since asked around and even professionals in the auto industry now steer clear of the Vernon Craftsman Collision shop. I normally look at the cup half full but this was such a dissappointing experience I want to warn others to engage their services forwarned.

I am so impressed with the service that I had at Craftsman. Not only was my SUV fixed, it was shiny…read moreand clean inside and outside when I picked it up. The staff was so efficient and friendly. And having a courtesy car while mine was being repaired was a total bonus. I would recommend these guys any day!! Super job!!

these guys were great. Ignore the first review. The car was done on time price was right and as…read morequoted. Thanks guys

f I could give this company 0 stars I would. I deal with serious back pain and have to see a…read morePhysiotherapist massage technician etc. Due to their rental cars. WHAT EVER YOU DO, DO NOT EXPECT A RENTAL/ car while you wait for your car to Be fixed. I took my car in last summer and they gave me a pay crusier. I was only 10 min away when the steering when I had to pull on the side of the road. I called them and they told me to drive to Walmart and buy fluids. The wheel wouldn't not turn and wasn't dangerous. I took it was immediately and that's NOT THE WORST PART. The gave me another car. Witch I regret taking. THANK THE LORD MY CHILD AND DOG WERE NOT WITH ME THAT DAY. I had a shift at 7am the next day I was driving I turn on the highway and the WHOLE CAR GAVE OUT. I WAS STUCK IN A CAR WITH NO WORKING BRAKES OR GAS PEDAL. THE STEERING WHEEL ALSO GAVE OUT AND ALL LIGHTS AND SOUNDS WERE GOING OFF. it felt like seconds before I hit a ditch that lunged me into the air and I misssed the light poles and wiring by just inches. I after landed FLAT down ona side of a road thank god there wasn't no one waiting to cross. The fire and the police and ambulance couldn't not believe I was alive do. THE CAR WAS TOTALED. I Did not get an call Fromm the company to make sure I was okay or anything. They offered no compensation and refused my calls And in the words of the receptionist "will not Be taking my calls or business". I have a7 year old with Mild disabilities And a 2 year old dog. If they were in that car they would have been dead today. Only help I wasn't offered wa ICBC and told informations i will not disclose. I left that with severe whiplash and bruising all over my body with all picture to proof ripped clothihing and server shock trauma and please do not risk your life if u want to live there sparecars cant be trusted witch shows the work they do to cars. Way more to the story then that. Just think how careless the are not to even apologize. Keep ur loved oneness safe. Because a 7 year old almost lost his mother.

I had my BMW motorcycle serviced there . Very good service knowledgeable tech. Not trying to swing…read moreyou to do thing you do not need . I appreciate what they do and their approach. I will be coming back for sure!

Gurwinder was a great service rep. mechanic showed me what was done. fast service.read more

going to give these guys 5 stars. They are honest and helped me a lot for my husband asked them to…read moretake good care of me before he passed away.I will recommend anyone to Budget Brake and Muffler .

Greetings, Mike is…read morehonest and does not upsell or over charge for his service. Brought in my 2007 Dodge 1 Ton dually, in for some major repair. I have a family member in the Auto repair business, and he said that I was charged a very fair amount for the repair service that was provided for me. The work was done at a professional level. Also Mike's explanation of the work provided, was clear and concise. Mike takes the time to ask if you would like to see all the work that was done, puts the vehicle back on the hoist and walks you through all the work. That is old school professionalism at it's best!!! Mike should open a school and teach other up coming mechanic's the art of how to run a repair shop!!! I cannot emphasize that you will not be disappointed when you bring your vehicle in for repair. Thank you Mike I hope you don't retire for a long time. You have a loyal customer from now on. My rating for Vernon Auto And Diesel is *** EXCELLENT*** Henry Schindel

We broke down in Mable Lake (no cell service) and picked Vernon Auto out of a hat because BCAA…read moreneeded to have a destination to tow our 2010 -3500 dodge diesel truck/camper to. We feel very lucky. We were not familiar with the area. It was a holiday (July 1st) and never expected anyone to be working but when we arrive Mike started to work on our vehicle shortly after. 3 hours later and a few parts sourced out. ( lucky that Lordco had the parts) (thank you Leah for picking them up) we were on the road again. We travelled another 450 klm's and arrived home with no more trouble. Just a side note, this was not an easy fix. Water pump, various pullies and a new belt. AND no appointment. Mike is an amazing mechanic and good person to know.

My vehicle broke down and was in need of prompt servicing. I limped it over to Roko and was…read moretreated to exceptional service. They have helped me out in several emergencies at a fair and decent price. Great warrantied work. Thanks for taking care of my vehicle issues so quickly.

I have never received such excellent service anywhere as I have at Roko Service Ltd. today. I…read morefirst went to the business to explain the problem with my car. Harald asked me several pertinent questions and checked out some things on the internet. He suggested where the problem may be and what action they would take to investigate. He told me the possible outcomes and the possible costs. I took my car in just before noon and it was ready by late afternoon. The service was very pleasant and helpful and the cost was very reasonable . I recommend this business to anyone particularly if you have an electrical problem.

I cannot speak highly enough of the service I revcived from the service department at Mike…read moreRosemans. My wife and I are senior citizens from Victoria travelling in our Isata 3 when our slide out would nt retract fully. Called just about all RV repair services in the area and finally drove into Mikes. The service manager Therron took the time to personally assess the problem and called on Caleb one of the technicians to fix what was a complicated issue. The repair was carried out promptly and expertly requiring specialized expertise. We cannot thank both Therron enough for responding to our hour of need and would like to advise other customers that this organization is compassionate and highly competent. If I lived in Vernon this would be the RV repair service that I would choose to attend to the ongoing maintenance of my vehicle.

Incompetent in ordering parts. No returns when they make a mistake in ordering parts. Overcharge…read more Absolutely no customer service after they have your money. Don't give them your money. Do business elsewhere.

Simply amazing experience! Super friendly and courteous customer service. Turnaround was very…read morequick, courtesy car was clean & nice to use, and the extra bonuses such as new wiper blades and interior detailing were an incredible surprise. I would 100% recommend Vernon Auto Glass if you need any auto window work, and corroborated by many others on Google Maps reviews as well.