Very friendly staff, definately at the top of their game, awesome workmanship, great job,read more

Less than helpful and certainly not friendly. They were not willing to recommend anyone else yet…read morerefused my small job. Can't speak to the quality of the work as they don't do minor rust repairs. Based on my experience I don't recommend them.

Replaced two new tires in the front and ask them rotate the back tire to the front. Great job,…read morequick service.

Highly recommend!! They did a great job on the repairs, were quick and extremely friendly! It has a…read morefamily business vibe and you feel like you are actually being taken care of when you walk into their shop. They also gave us a very nice shop car at no extra charge while our truck was being serviced. Great job guys!!! Will be back every time.

I had a great experience with Franks. They did a brilliant repair to my car. Looks perfect. The…read morecleaning inside and out was a treat!

Nothing short of great service and workmanship timely and professional, great job guys!read more

Worst service ever! First, my car " would be ready in 3 days". Then " A week". Then " a week and a…read morehalf". And then it was " well, it will be ready when it is ready. This is real life, it isn't our problem, it is yours". No, you not being able to complete a job when you say you are going t is completely YOUR problem, and so was the rude, snotty attitude. Then they got pissy ebcause we had rented a car from budge..conveniently forgetting when we told them we needed a courtesy car, they didn't have one, and that " wasn't their problem". Then they got moisture behind my dashboard, and insisted it was like that when it was brought in. I look at my dashboard very frequently, as it has a lot of digital readouts. It had no moisture when the car was brought in..Oh but they have a picture! Of before they started! Showing moisture..unfortunately it is an "ogopogo" picture, so blurry you cant tell the details of what you are looking at anyhow. Absolutely the worst body shop we have ever been to

I went to fix auto Vernon on a warranty issue. They took care of me and my truck and did a great…read morejob! Dan and Melanie and the crew, thank you very much. You knocked it out of the park! Wish I could give 6 stars

The staff are very friendly but the customer service was very poor. I spent so much time dealing…read morewith unassessed and obvious repairs associated with my claim. It took over three months to get my vehicle fixed and the work still wasn't complete and they found excuses for poor quality work in some areas. I have since asked around and even professionals in the auto industry now steer clear of the Vernon Craftsman Collision shop. I normally look at the cup half full but this was such a dissappointing experience I want to warn others to engage their services forwarned.

I am so impressed with the service that I had at Craftsman. Not only was my SUV fixed, it was shiny…read moreand clean inside and outside when I picked it up. The staff was so efficient and friendly. And having a courtesy car while mine was being repaired was a total bonus. I would recommend these guys any day!! Super job!!

Excellent work as this is easily 4 or 5 times that I have been to them to service my SUV…read more I don't want them to id me so I can only say that they are honest and reliable. If they tell you something it is true. They will also give you an estimate in precise writing telling you exactly what they will do and breaking it down part by part. I cant say enough great things about them.