I agree totally with the review that said stay away from this dealership. My experience with them left me feeling taken advantage of and unheard. My A/C compressor needed to be replaced, phoned to book an appt. on a Wednesday, got one for Monday. They phoned back to ask me to call in on Monday morning to make sure the part came in. It hadn't, Tuscan the service guy, said he could get an after market one but it cost double the price (over $800). I said no I'd wait to get the Toyota part and booked an appt. for Friday ( going through that 40+ week with no A/C). I show up on Friday at 9am, I specifically asked the woman in the service bay if my part came in. She phoned someone and assured me it had. I told her I would need my vehicle back by 2:30 as I had an appt. in Enderby at 3. She said the job would take 4 hours so I felt comfortable time wouldn't be an issue. At 11 she called to say she'd been dealing with my extended warranty insurance and because they didn't have the Toyota part and were going to use the after market one for double the price, the warranty company hadn't approved the cost yet. I panicked, they hadn't even started the job and I was under time constraints and told her to go ahead with the work (Big mistake). She called back a couple hours later to say the insurance company would only cover for the cost of the Toyota part and the truck should be ready by 2. That time came and went, I ended up changing my appt. in Enderby; at 3:10, I phoned to see when it would be ready. Turns out it was ready at 2 but no one bothered to let me know. When I said I was waiting for a phone call the woman got snippy with me and said she'd told me it would be ready at 2. She had said "it should be ready at 2" , to me that implies it may not be and I assumed they would let me know when it was. When I went to pay my now huge bill, I expressed that I wasn't happy with what happened. The young guy wouldn't even look at me and acted like he hadn't heard a word I said. I was really upset with the whole experience but had to get going because of my appt. After thinking about it all weekend, I sent an email to Vernon Toyota saying I felt taken advantage of, and that it felt like a bait and switch situation. I said I would give them an opportunity to rectify the situation before posting negative reviews on- line, got no response what-so-ever. I talk to a lot of people in the course of my work and have now been told that people will drive to Kelowna or Salmon Arm Toyota for repairs and won't ever deal with Vernon. They've definitely lost my business and anyone else I talk to will know their poor business practices. My advice is STAY AWAY and go elsewhere. read more

I can not express how grateful I am to this place. My friend and I were in an accident on a Friday and sadly for us the car wouldn't run right. We are from Alberta and needed to be back Sunday. This was late on Friday during buisy tire season. They told us they were over booked as it was but would try their best to get it done by monday. These amazing people not only called me with every finding and gave me options but we were able to pick our car up Saturday evening! 10/10 most honest and helpful people there is. Which is saying a lot in the automotive industry:) read more

STAY away from this dealership! They are lazy and incompetent, they don't respect or honour their own contracts, can't follow basic instructions, don't PDI their cars thoroughly, and frankly are the most unprofessional I have EVER dealt with with one exception being their finance manager Art - he was excellent. I highly recommend you go somewhere else for a new car. read more

Truck was brought in and reviewed by Grant K. Mentioned the transmission would be ordered and replaced, this was a lie. ABS/traction control issue was dismissed due to the fact I put 265/75R16 tires on, stock size is 265/70R16. Never in my life have I had issues with putting better tires on a truck, zero ABS issues. I do not recommend this dealer, there are far to many bad reviews about them and wish I had done more research before buying a new truck from them. read more

Had a recent experience at the Service Department with "Gord" - or at least that's what the name tag read. I was driving thru the area recently and I was encountering an issue with my ABS brakes. As a loyal customer to the Toyota brand, I thought if I told someone in the Service Dept what I was experiencing - that they could either reassure me, help me, stop me from my planned 7 hour trip or just possibly fix the problem. Well, when I started to explain to Gord (complete with a little video of my dash), he was so busily NOT paying attention that I actually stopped and said "are you waiting on someone else, or are you on the phone or something - I will happily wait." He quickly snapped "no go on" as he continued to look around the ship - clearly preoccupied. I told him what I was experiencing and he said that he had no clue what it could be - could be a multitude of things, wouldn't know til it was diagnosed and that couldn't be guaranteed to be looked at, at all that day as they were so busy. (I was in their Bay Area. There were three vehicles inside, with room for 3 more. There wasn't a person in coveralls to be seen in their shop). He suggested that I drive to Salmon Arm. When I asked him why, he said "well maybe they aren't busy, I don't know." It was obvious that "Gord" didn't pay attention to one word of my issue - as I was having brake issues. Here's a guy who clearly does not have his customer or anyone who might become his customer, best interest at heart. Why would I drive further and possibly not be able to stop? Someone who actually wanted to help, or cared about the well being of their clients - would certainly have made a call to the Salmon Arm dealership for me - to try to at least give the impression that he wanted to help. No worries - I went to Mike V's. It was diagnosed in under 30 seconds and the part was ordered from Vancouver and I was on my way the next day by 845 am. Good luck in your next job, Gord. read more