I have a 2005 Chevy Cavalier I have been getting help from them for repairs 2017 for tranny repairs…read morerear end repairs brake repairs and they can't get it right with the repairs they even brought in a guy form Kelowna who said he has 35 years experience and he didn't get it right there is about 6 other chevy Cavaliers form Lumby to Armstrong who has been having trouble the chevy dealership some even went to Kelowna to see if they can help them but it feels like the owner made us feel like idiots and he doesn't care about his customers his employees don't give a shit neither

From the owner: Bannister GM Vernon sells TIRES at COST! We also provide no-appointment, all-makes oil changes,…read morein-house tire balancing, and a full selection of winter and summer tires. Plus, we have a huge inventory of new and pre-owned vehicles, ensuring you find the perfect car or truck!

They honored the warranty and showed me the part that failed causing the problem. I appreciate the…read moreeffort.

This is a great place for car repairs. Knowledgeable,…read morefriendly, professional and honest.

We purchased a 2024 Taos last month. Sale and trade-in went exceptionally smooth and our Salesman…read moreLandon was a pleasure to deal with. After getting the vehicle home the first night we noticed the vehicle which is black had scratches in the clear coat on most of the paint surface . We called the shop manager Dawson the next day and he went right to work making sure the car was returned to new condition as well as compensating us for the trouble with a car detail at our next scheduled service date. Landon and Dawson were and are absolute professional's and I highly recommend giving this dealership and these young men in particular a chance to sell you your next vehicle. Thank you very much Vernon Volkswagen for an exceptionally experience buying our new vehicle.

They should allow Zero Star reviews, This crew is sadly clueless…read more Parts not only "forgot" to order after they "confirmed" my order was on the way, They forgot I was sending someone to pickup so they turned my driver away. An entire week wait is very disappointing due to incompetence.

2017 Santa Fe 122km had engine issues There diagnosis…read morestated it needed $5k for head valve work but should have engine replace Nment $10k The service advisor was great and didn't charge for the diagnosis but the manager overturned that and charged us $153 anf then offered us $600 trade in value for a new Hyundai Also no warranty avaliable

Just when a girl thinks she has been finally able to find a great dealership. 2018 Tucson. Decided…read moreto try Vernon Hyundai as Kelowna Hyundai is really awful. Was told by sales man 2018 he is up for big award. Help him out buy the car lol... I did. Enjoyed vehicle until today.Salesman got his big promotion. What is it like to find out you have paid for service not necessary? Like a gut punch. Last fall went to have summer tires off and stored, winters put on. Asked where my guy was Mike told me they fired him. Oh no I liked him.... He was getting services done that were not necessary. Oh my God. He said I needed 3 services, I did one then was in for next one etc... too expensive to do all at once. Mike apologized and checked my history, I also was told I needed new summer tires. So Mike service manager cut me a break for this summer to have tires on my rims. Newly promoted guess he wanted to do right. Wrote price down on yellow copy of paper. Nice guy. Wrong he is a creep. I went in today to switch tires and oil change. Was told oh $249 brake service needed. Huh? How do you know haven't even looked at my vehicle. Miles thing. Ok I just had this 6 months ago, that was one of the service liar guy told me I had to do. I said what is it for, he told me. I said I don't understand husband is outside you can explain to him. Brought hubby in, Mike pointed in my face and said you don't listen, not going to tell you again. WTF? Hmm why could Mike ex-lain to my husband? Anyway I wanted to speak to manager on duty... Nate. Oh sorry Nate is busy. Glass windows, see Mike is in there with him so fast. I said great let's all sit down and discuss what the problem is. Mike left told me to fo, Nate said how long you been married, I said why? Repeated would not say. Finally Nate said well I been married 20 years if I left my wife first argument that's not good. Hmm ok there is a big age difference between us, but good analogy I guess? So we talked, the more Nate said the more buttons he pushed. He said that "his customer service" ratings are 100%. Stupid me I said yes because you make us rate 10 of 10. Won't let us off phone unless we verbally say 10! He lost it kicked us out of office. Moral is tire price his manager gave for 4 tires, I have rims was $613 bucks! They will not make money now on them and most likely do not have them. Mike service manager is boarder line crazy, rude and oddly nervous when husband came in. Nate to offense about their satisfaction rating and as I could not give 10 out of 10 after today refused to service my vehicular. It was in writing, had an apt. What is wrong Nate on the line with complaints. If you had your car over serviced in the last few years, call get print outs check details. Guess still the same thing car dealers ripping off women still now and always.

Service Not very helpful. I felt once Brad knew we didn't buy our vehicle there and that we were…read morefrom out of province his attitude changed and not for the better. Parts department was very helpful.

Might as well burn your money before dealing here. Everything is overpriced beyond belief, rude…read moresales people, and even purchasing a vehicle here will cost you thousands more than driving to Kelowna for the same vehicle. Don't waste your time!

Do not buy a vehicle from Vernon dodge, They will give you mechanical inspections that are false…read more Once you give them your money, you are on your own. I purchased a used vehicle from them and brought it to another province that required an out of province inspection. I brought it to a dodge dealer here and found out that it required $1500.00 worth of repairs that were noted as being in good condition from Vernon Dodge report of the vehicle condition. When I contacted them about this, they pretty much gave me the cold shoulder and told me that there report is accurate and that my shop is the rip off. Once your money is in their bank you will be out of luck for any issues from information that is not accurate, supplied to you from them.

They will promise you extras and then give you the run around when you try to get them later. Do…read morenot trust anything they say and get everything in writing.

Always been treated well by Jason and the whole group. Our service appointments have gone smoothly…read moreand never have they tried to sell us anything we didn't want. We'd buy another car there.

Bannister Honda scammed me out of a rear brake job they never did and charged me for it back in…read moreApril 2023. In Nov of this year I have a noise in the rear brakes and I took it into them. They stated I needed a rear brake job at the pads were down to the wear bars (3%). They told me the rear where at 3%, and the front where at 80%. They had replaced the front and back in April of 2023. It went in for a front brake job but I was told the rear should also be replaced. Between April 2023 and Nov 2025 the mileage put on was approx.30,000 kms or 18,000 miles. They couldn't explain why the front had 80% left and the rear has only 3% left. (Front brakes normally wear quicker than rear brakes). They came up with all kinds of excuses which didn't make any sense as to why the rear pads would go from 100% to 3% in 30,000 kms. When they replaced the rotors and pads nothing else was found wrong with the rear braking system. Their final excuse was because I didn't have the brakes in for a regular serving during those 30,000 kms they wouldn't reimburse me for the brake job. Both the service manager (Paul) and the assistant manager (Jack) shouldn't be in their position in this business. Very unsatisfied X customer.