First, I want to say that most of the front desk staff were friendly and welcoming. Unfortunately,…read morethat was one of the few positive parts of my stay. Before checking in, we ordered food from the restaurant and ate there. The young woman working there was not very friendly, which wasn't a great first impression. Check-in went smoothly, and our room was what we had paid for. However, after returning to the hotel around 2:30 a.m., we were abruptly awakened by the fire alarm. Being startled awake by a hotel fire alarm was terrifying. Once I realized what was happening, I left the room and tried to make my way downstairs, but there was confusion about where everyone was supposed to go. After standing outside and waiting, we were eventually told it was a false alarm caused by someone smoking and that we could return to our rooms. By then, we were completely awake and couldn't fall back asleep until around 5:30 a.m. That made for a rough start to the next day, especially since we had planned to spend the day exploring the area. The next morning, we went down for breakfast. The gentleman at the omelet station was unfriendly for no apparent reason, and the breakfast itself was mediocre at best. Before leaving for the day, I spoke with the front desk about the disruption caused by the fire alarm. I was essentially told that because another guest had caused the alarm, the hotel would not be offering any compensation or gesture of goodwill. While I understand they may not have been responsible for the guest's actions, the rest of us still experienced a major disruption to our stay. A little empathy or an effort to make things right would have gone a long way. I left feeling frustrated, exhausted, and disappointed. Between the middle-of-the-night fire alarm, the lack of concern from management afterward, and the unfriendly service in the restaurant and at breakfast, this was not an enjoyable stay. I will not be staying at this Embassy Suites again. I hope they take guest concerns more seriously and improve both their customer service and how they handle situations like this in the future.

I don't like that they charge for parking or bait you with $6 bottled water in the room. Other…read morethan that, the stay here was great. The price is so worth it. The room is spacious. The neighborhood is safe. The facilities are clean. Unfortunately, I wasn't able to take advantage of the free breakfast in the morning, but I did go take a gander at the offerings. I saw scrambled eggs, sausage, bacon, cereals, juices, yogurt and pastries. I did see something that was made-to-order, but I didn't get that far to check out what was at that station. The staff that I interacted with was friendly. I only really talked to the lady at check in and the bartender. The hotel gives each guest a voucher for a free drink every night that you sleep there. I was able to get me some free cranberry juice. Score. The vouchers do count for alcoholic drinks, but since I don't partake in that...

Friendly and helpful staff - check in was efficient and easy. My travel companion booked the room…read moreand our rate was appropriate and significantly less than another hotel down the street. Made staying here for the conference we were attending at said other hotel worthwhile, even taking a car to get back and forth. There is great little market at the front desk for a few essentials - this is always appreciated even if you don't end up using it! Our suite was clean and well appointed with everything we would need for our stay. We didn't have time to use the pool and hot tub, but that area was lovely and we saw others enjoying it. Same with the BBQ grills - I'm glad we didn't need to cook, but if we had needed to, I would have been at those grills! We did the breakfast buffet once and it was good. We had to leave early on Sunday and didn't have time to have breakfast, but it looked like it was going to be a breakfast taco bar - sorry to have missed that - it looked pretty yummy. Would definitely stay again.

First time staying at this hotel. I am surprised that there are not more positive reviews on this…read morehotel. The hotel is very well maintained, the room is very clean and well stocked, the towels are clean and new. ( not like some other hotels that their towels are stained and old.) The breakfast is also good. I do want to specifically mention the young man ( Miguel ) who worked at the breakfast area, he was friendly, helpful and kept the place very clean. If we are ever back to this area, we'll definitely come back to this place.

It's odd how there are ZERO reviews over approx the last year and very few in general??? Staying…read morehere now, I'm a Platinum Elite Bonvoy member and frequent Bonvoy guest. I don't gripe very easily. But man, this place is rough. First off, BADLY indeed of an update (picture below will sum it up). It's the most BROWN place I've ever been. Everything on site looks like a cheap early 90s aesthetic. I know they spent $25m on the spa, we did make it over there. I'm sure it's nice. BUT - I'll get right to the point on the rest. Pool is a mess. Felt like I was swimming at a buddies apartment building pool in 1997. Service is non existent, servers seem disgruntled. A female bartender, twice within a span on 24 hours, took a lot of delight in telling me 'we're not open yet' with a 'smile' on her face. 11am service on a Sat is not acceptable for guests that are paying $700+ to stay. Really need to start earlier than that during pool season. Rita's - just not good at all. The Pinot Noir by the glass is Meomi. If you know anything about wine, it's a joke. Shouldnt even be on the list. No other wine list was offered. Food, at best it's eh. Eaten here several times over the years and you forget how marginal it is because you get excited to come to a nice setting and then you quickly remember. This restaurant is on par with a nicer Applebees. Positives, bellmen and housekeeping have been great. Getting your hands on a cold bottle of water has been proven to be a challenge. Again I booked on points for Mothers Day but anyone paying $700+ a night should have cold bottled water at their disposal in Phoenix when it's 105. That's all I got for now, may update this during the stay if things get better or worse ‍

This is a review of the golf course only. We came to a tournament here put on by Marriott Bonvoy…read more We did not stay in the hotel, however, we have the pleasure of playing off on the course and eating a catered meal which was phenomenal. The greens are beautiful and well maintained. It's a very challenging course with a lot of sand and well-placed water. Off the golf locker room facilities could get a good makeover. However, if I had to give a critique. Don't come here to shower after your round. Above all, the staff was really really great. We got to interact with Rick out on the course and every time he came by we got the pleasure of talking about favorite movies. He was incredibly friendly and a great addition to an already stunning course.

The only reason I do not give it five stars is the fact that there is a $10 parking fee. How the…read morehell to hotels not on top of the airport think that people get there? Frankly, for that price there should be Valet covered parking and there isn't. It's just an open air asphalt parking lot. I guess they are gearing up for the coming of the Cardinals across the street. But, this isn't Vegas people!!! That part SUCKS!!!! Other than that our visit was lovely and uneventful. I do wonder what the curtains across the lobby are covering up.

Very convenient location and very comfortable room with All the amenities that you might need…read moreincluding a microwave dishwasher full size fridge and most importantly AC. There is also a fitness room and a pool and breakfast is included. The rates are very reasonable and The staff is friendly. There is also a mini market by the front desk, which sells snacks and sundries. The breakfast, although rated exceptional by some websites, I found rather average even below average . You're able to make your own waffles and make your own breakfast sandwiches. However, the hot items, including sausage, bacon and eggs are not hot enough even barely warm or cold. When you advertise a hot breakfast, the hot items should be hot. This is non-negotiable. There's definitely room for improvement and im knocking down a couple of stars just for that. Also, the fact that they charge $10 per night for self parking is outrageous. Overall, a decent choice for convenience and comfort with unbeatable prices with great and spacious air-conditioned rooms. Especially if you happen to lose your home air-conditioning in the midst of summer like what happened to me.

This is a fairly new hotel, having opened only about six months ago, and overall we had a very…read moreenjoyable stay. The property is shared between the AC Hotel and Element, and while they are separate brands, guests use the same elevators. Just pay attention to the signs directing you to the AC Hotel rooms. Our room with two queen beds was comfortable and overlooked the pool area. One thing to note is that, true to the AC Hotel concept, there are no traditional dressers or closets. There is a small area to hang clothes, but storage is somewhat limited. The room did include a coffee maker and two complimentary water bottles in the mini fridge, which was a nice touch. The staff throughout the hotel were friendly, helpful, and welcoming. We also ordered food while relaxing at the pool, and it was surprisingly good with reasonable prices. The pool area is one of the highlights of the property. There are plenty of lounge chairs, and the staff does a great job keeping towels stocked throughout the day. Since temperatures were over 100 degrees during our visit, it wasn't surprising that the pool was very busy. The hotel is located in a nice area surrounded by newer apartment communities, with plenty of parking and numerous dining options nearby. Just be sure to check restaurant hours before heading out. My only real complaint was the pool water. It appeared cloudy during our first evening swim, and I expected it to clear up overnight. Unfortunately, when we returned around 11 a.m. the next day, the water was still cloudy. Aside from that issue, the hotel provided a comfortable stay with great service and a convenient location. I would definitely consider staying here again when visiting the area.

First time staying at this hotel in Phoenix, and I really liked it! From the moment you walk in,…read morethe lobby smells amazing. The rooms are very comfortable, the bathroom lighting is great, and the best part is definitely the pool and jacuzzi area. However, we had a couple of disappointments based on the Expedia listing. We chose this hotel mainly because it said it had Topgolf, but it's very different from what we expected. We were disappointed to find out it's just an indoor simulator, not the outdoor, multi-level setup shown in the pictures. Also, the listing mentioned breakfast was included, but we ended up having to pay for everything we ate. Beautiful place, but they need to update their info!

I absolutely loved my stay at the Kimpton Miralina! The property itself is beautiful, comfortable,…read moreand has such a great atmosphere. What really stood out to me, though, was how incredibly accommodating and kind the hotel staff were. We had some difficulties with the TV in our room, and the staff went above and beyond to make it right. They were so helpful throughout the entire process and ultimately moved us to a much nicer room, which we really appreciated. I stay in Phoenix frequently for work and have stayed at quite a few hotels in the area, including several 5-star resorts in Scottsdale, and the Kimpton Miralina is easily my favorite. The combination of the beautiful property, great location, and genuinely exceptional staff made this stay stand out from all the others. I'll absolutely be staying here again the next time I'm in Scottsdale!

I recently stayed at Kimpton Miralina for the first time during a week-long birthday trip where I…read morevisited three IHG Hotels & Resorts properties. I was excited to try this newly acquired Kimpton -- formerly the Scottsdale Conference Center -- especially since it's nice to have another Kimpton option in Arizona. Unfortunately, this stay didn't live up to expectations, and I likely wouldn't return based on the overall experience. Compared with the excellent Phoenix Kimpton property, this one still has some service and operational issues to work through. On the positive side, the property itself is beautiful. The grounds are expansive with stunning pools, updated design elements, and a renovation that gives the hotel a fresh feel. Free parking is a welcome perk, and the location in Scottsdale is convenient. I appreciated the gracious upgrade, birthday room decorations, plus the bath sheets and linen robes added a nice touch. The hosted wine hour with chips and salsa was enjoyable, though I'd love to see better-quality wines or perhaps some local beer selections since AZ has so many good breweries. Also, the time for social hour was never shared with me at check in. I guessed 5-6, but who knows what it was. Where the experience fell short was primarily service and follow-through. The restaurant seemed understaffed: dinner service was slow, menu items came out incorrectly, and breakfast took 45 minutes for a to-go order that was missing an entire dish the hostess admitted she forgot. That was especially disappointing since it was my one Diamond breakfast perk for two not one. Communication was another issue. I reached out prior to arrival but never received a response from the hotel's email, ultimately having to contact corporate for assistance. While the hotel offered a cabana rental and dinner through corporate outreach, those promises weren't honored. I was encouraged to move my dinner reservation earlier due to expected capacity (which I did), yet the restaurant never filled and service remained slow with a limited, below-average menu. Other small misses added up: no personalized welcome amenity waiting in the room, no acknowledgment of elite status at check-in, and the "social password" perk resulted in only a small bag of inexpensive candy. If you're staying in a casita, be aware the property is sprawling -- you'll likely need a car to reach your room. Noise insulation in the casitas could also be improved, as neighboring guests were easily heard, and the pillows were unusually large and tall, which may not suit everyone. Overall, the property has great bones -- beautiful setting, solid design, and potential -- but attention to customer service, communication, restaurant operations, and consistency would make a big difference. For now, I'd choose other Kimpton options before returning here.

We have been venturing to phoenix 1-2 times in Jan/Feb for the past dozen or more years and have…read moretended to sample all sorts of luxury properties. For this years long weekend we opted to return to this beautiful boutique property after a 4-year hiatus. After revisiting (and being blessed with mild 75 and sunny weather this year), my nomadic ways may be at an end. Our 3/ night stay in room 150 was superb. We continue to love the spacious room, huge shower, gas fireplace and large comfortable leather easy chairs. I'm please to report there is ample bedside power (my note from the previous review) but sadly still the same crummy shower head. This place is an oasis of tranquility with lush colorful grounds, and a fantastic on site restaurant that attracts a big crowd most every night. For our most recent visit I called to let them know my wife would be arriving early and they somehow were able to work out an early check-in which really helped us out ! Thanks Deanne! When we start planning our visit for next January-the Hermosa will be at the top of my list.

Unfortunately, a place that gets by from its past glory, location, and uniqueness. I have had the…read morepleasure of dining, attended a few meetings, and enjoyed a brew at the bar on a few occasions. if not for the views and location, I would not be impressed. The latest meeting took place on a room packed with large tables in an extremely hot room. The food was very good, nice take on a surf and turf and tasty dessert offerings. Service could have been more attentive. As there was no bar service, a couple of us ordered from the bar and left a tab open. The bartender missed an opportunity to upsell, and pad the tip, in failing to ask if another round was desired when he came over to the meeting room to drop off checks. Though there were a few occasions when other guests asked the servers for a beverage, the servers also failed to upsell and gather an extra tip by asking if anyone else at the table may prefer a bar beverage. Visits can be a hit or miss.

Third different hotel we've stayed at in AZ as we wrap up getting my son situated here for Vet…read moreschool. This hotel was definitely the best of the 3. Open since November of 2025, there was no sign of a let up in cleanliness. Welcoming staff (including Luis during breakfast hours), clean amenities, great-simple breakfast offerings and clean room. The only thing negative I encountered was that the Nespresso machine malfunctioned as I dropped my pod in the holder. Aside from that, I highly recommend Element for a nice and relaxing stay, or if your company needed to book a conference room, if you're traveling to AZ!

Yes! Finally a GREAT Marriott option in Norterra Phoenix!…read more AC and Element share an enormous and lobby. And it's really beautiful with live cactus and indirect lighting. The rooms in the Element wing have kitchenettes and larger rooms for longer stays. The AC rooms are sleek and modern. The property has a full bar and restaurant, self check out snack bar, heated pool, yes, heated, with breakfast and bike rental included in stay. Great start to 2026 work travel!