Nice Apts but right adjacent to Highway 780 and all the accompanying toxic fumes not to mention the…read moreNOISE POLUTION. Club Pacifica is way nicer with mature landscaping. That said, more complete ADA compliance is much needed to welcome all ability levels including differently able and disabled residents.

I have lived here for 4.5 years and would recommend it. I think these are the nicest apartments…read moreavailable in Benicia.

This community offers a lovely living experience. One of the things I appreciate most is how quiet,…read moreclean, and serene it feels. There are so many trees and plants throughout the property that it genuinely feels like being surrounded by nature. The layout also makes it feel more spacious than most complexes--it doesn't feel cramped or overly dense. If you value a peaceful environment, this really offers that. The office staff are consistently friendly, kind, and supportive. They've always made me feel valued as a resident (and as a person), which goes a long way. In terms of amenities, it leans more toward the luxurious side--having an in-unit washer and dryer, updated appliances, and A/C, along with access to a gym, pool, hot tubs, sauna, and even a racquetball court, has made things feel really comfortable. I also find it's just a really pleasant place to walk around, with some beautiful lookout spots and views of the water. A special shoutout to the maintenance team--they've been incredible. Always friendly, respectful, and responsive. I've consistently experienced them as timely and detail-oriented, and they're very careful and considerate when entering the home. There have been multiple times where it feels like they've gone above and beyond to make sure everything is handled well and that I feel comfortable. Overall, I've felt genuinely cared for here. Thank you!!

Looks pretty. Looks are deceiving. Car broken into…read more Sometimes no access to ammenities for weeks to mmonths.ts gone way downhill since beg of thiss year Staff rude, act like you are interrupting them. POOL NOT EVER HEATED

Loved my experience today and thought Gregory was very reasonable. Walked away very happy and love…read moremy new finds.

After my initial review, the business owner actually reached out directly to apologize and offered…read morea resolution. I really appreciate that they took the time to listen and made an effort to address what happened. That gesture shows they care about their customers' experiences, so I'm grateful for the follow-up and wanted to share that here. Thank you for the response!

No rating. It deserves negative infinity number of Stars. I…read moreAgree with the past reviews of Hannah, Paul, etc. I experienced similar issues & very slow response times if any received at all. Walls extremely thin, the dog crap, roaches or nasty bugs that come out from the grounds next parking area in summer, not sure if these are termites. Management here at Waterstone Terrace behaved horribly towards me,, refused to credit rent for noise, drug issues they acknowledged in writing through emails after I had to follow up with Annabelle various times. Her supervisor Alicia tried to override the constitution amendment of "Freedom of Religion," when I was there. Alicia believes and acts as a God Herself exalting herself & Annabelle's bad behavior. They never hold themselves accountable & they go against their own policies with dog breeds Some of the residents don't keep their wild, untamed Rottweilers or pitbulls on leashes. The apartment way overpriced, cramped. U can hear the woman downstairs having loud intercourse with her boyfriend all the time late at night. Easily hear neighbors next door with TV, etc. no privacy really but paying heavy rent. There are better apartments in benicia, way better, I would absolutely not recommend here. This area of where this apartment is located gets very windy moreso than other parts of the city bc of its proximity to the pier. Smell of stinky weed was a constant issue here too. It seems like their might be possible overall bigger drug problem. The management doesn't care, them getting money out of u as a tenant is all they cared about. They hate when u complain about factual issues. They don't take accountability & stole from me by refusing to pay me credit for founded concerns/complaints I had in my stay here. Annabelle lied, concealed in malice in her rotted dog-like behavior about lease take over. waterstone owes me nearly $10K, that's how they make money by manipulating, concealing info like they did with my lease-break issue, management here are no better than thieves & robbers.

I've lived here for a year now I'm super grateful Anabelle Goich, amazing customer service. Thank…read moreyou Anabelle for all you do for this little community . Thank you for your creative thoughtful activities every holiday.

I love this property. I didnt want to look at it initially, as Blue Rock across the street had a…read moresecured entrance and this one didnt, among other things. But after looking at it anyway I decided this was the place for me and now two years later Im still happy with my decision. The on-site manager Elizabeth is so awesome! Any issue I've ever had albeit small, were handled timely and professionally. The grounds are always well kept. I love living here.

I have lived here for 5 years and have never had a problem. The maintenance crew and the manager…read moreare so helpful they make it a pleasure living here. I saw that one person gave a bad review and I can tell you they are being overly critical. Anytime I have had an issue with my stove or fridge it was taken care of right away. These guys go over and beyond to do their job. My stove went out, god knows why but that's what happens. They break down and guess what, it's either time to get them fixed or replaced all together. Mine thankfully didn't have to be replaced but it was fixed right away. Some people are way too picky and think they have maids here. Seriously if you don't how things are run in a business then buy a house. There you can make your own rules. I'm more shocked to hear that the manager was rude. She has a huge job to do and she gets it done. All I hear are great compliments from her. I was referred here and thank god I was. The manager was so helpful she really is awesome to have. Don't get disappointed from that idiot resident, Selena, i think is her name. For the 5 years living here not once did I ever have a problem with maintenance nor the manager. I got 5 years down and I'm not moving out of here anytime soon. Looking more into that Selena W. profile, she's given almost everyone a bad review. Someone really needs a life!

Christian and Guillermo who are Plum Tree Apartments Maintenance Team did a fabulous job replacing…read moreour wall-plate-switch which my husband asked in the office if our wall-plate-switch could be repaired/replaced today and both of them came over and did an excellent job very quickly! Ty everybody in the main office located on the Plum Tree campus for all you do! Leah, Danielle, Musah, Christian and Guillermo we appreciate you all and if we have forgotten anybody in the office, let me know please. Thank you much Joyce and Joel------

So sad to find out that Sergio, our former maintenance manager, has left. I will miss his friendly…read moreface around the apartment complex very much! He was a true treasure to this company and it is so sad to see him go. Also not very happy that our rent has gone up $100+ from last year. Not sure what is going on but I hope they don't raise it too much by the time we renew our lease again because $2600 is A LOT for a 1 bedroom apartment already.

Thank you for responding to my service request so quickly. Placed it and they fixed it. Shout out…read moreto the office and the maintenance team!!! Thank you Demitri for fixing my sink!

Felice in the office has been rude to me and treated me insignificant each time I've called . They…read morealso said you can't see your unit until you've signed move in papers . RED FLAG. I will be contacting the fair housing and disgusted with their behavior . You will not get a dime from me .

The community is beautiful, I love hiking around the area. The state park is very close by and I…read morelove seeing all the dogs on walks on the trail. The office team is transparent and communicates often. I love the heated lap pool and hot tub for my arthritis. I wish the gym was more updated. But it's fine for the complex. The closets are small. But there is more than one close so I guess it's not so bad.

I've had a awesome experience with this place. Love the staff always polite. Love the events held.read more

These folks are very helpful and pretty quick to respond to various issues, thanks ladies!read more

I only looked at the one bedrooms. They were very small, did not smell good, musty and smoky and…read morewere too funky for me.

Had a great experience with the showing and application process. Everything was smooth,…read moreprofessional, and well communicated. I really appreciated how responsive and helpful they were throughout. Thank you!

CAUTIONARY OFFER…read more This isn't a complaint, but rather a cautionary tale for those who want to move forward in the application process. I found it to be a bit misleading, and not as straightforward as it seems. First, ensure that your income before the application date meets the 3.5 income requirement. Secondly, they request a deposit, which shouldn't be asked if the application is gearing towards a declined decision . Yes, the funds are refunded, but why ask for a deposit if you know the application will be rejected? Lastly, what's the purpose of processing applicants through the application or pre-approval process if you're aware of their circumstances beforehand? The application fee is $40.00 per applicant. Again, this is merely my personal experience. Since I am at peace with the fact that I will not be reconsidered in the future, I feel comfortable sharing this information with complete transparency.