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    Watervale Inn

    5.0 (4 reviews)
    ModerateHotels

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    Coastal Suites Resort - Main room.

    Coastal Suites Resort

    (8 reviews)

    Hoping this honest reviews helps anyone interested in booking with Coastal Suites…read more We try to support small, local businesses as much as possible, which is why we chose Coastal Suites vs. a larger chain that was cheaper in price. Coming in from Seattle, we booked this for a wedding we were attending nearby for one of my boyfriend's best friends. Unfortunately, we came down with Covid and immediately tried to get in touch with this hotel to cancel our reservation. Their line rang endlessly and instead of being able to leave a voicemail, the call ended with a continuous busy signal after regular dial tones. I must have called at least 20 times when we were within the 7 day cancellation policy. I eventually got through to their voicemail and left a total of 2-3 voicemails, in which I stated the issue with their line and not being able to get through to a person or leave a VM, at the very least. Those also went unanswered. By the time the crew got back to me, we were conveniently outside the 7 days to cancel for a full refund. I then asked to get in touch with the manager, as no one seemed empathetic, understanding, or helpful in dealing with this already painful situation. I spoke with Cari, the general manager, over text, as she wouldn't call me...She coldly offered me a 50% refund as a best case scenario, ignoring all the steps I took to cancel and get 100% of the reservation back. She then said 100% would only be possible if they filled the room, which didn't seem fair at all. I then asked to speak with the owner. The next day, I received an email from Anna, one of the owners. She also avoided the phone call I requested and blamed meetings...I, too, am in meetings most of the day, but there is always 5 minutes that can be found, especially given all I had gone through up to this point. She also pressured me into cancelling the reservation so they could try to re-rent the room, but I wasn't comfortable potentially losing 50% of this reservation if they didn't rebook it (they had 2 other rooms that were cheaper available so the odds didn't seem good). I gave her full context of what happened up to this point, and she disregarded all of it, referring back to the cancellation policy. I did explain that I would be involving my credit card company to dispute the full charge as well as write an honest review, since we tried cancelling many times within the cancellation policy. Instead of doing the right thing, she stated "Please note, threatening to harm our business with a false review disqualifies you from receiving a full refund regardless of whether it gets booked, so I do not recommend taking that action." Following these communications, I received 2 more calls from the staff "returning my calls" from weeks prior...each time I re-explained what happened and pleaded for them to do the right thing. At this point, we've been fully credited by our credit card company and I'm summarizing what happened to us in detail so you are fully aware with who you are booking with. Rest assured nothing written here is falsified and I'm only highlighting the "customer service" behind this company. I have full receipts of everything, in case anyone from this company tries to say anything to the contrary. As painful as it was to have to cancel this very important trip, the owners of this location did nothing to sympathize with our situation, let alone take ownership for their flawed phone system and their overall lack of organization/customer service, and all over $200 (total reservation was $400). Please don't book with this company, as our friends were very happy booking elsewhere for their stays.

    This place was so great! I received a text the morning of, saying our room was ready early. How…read moreawesome. Upon arrival, the gal that checked us in was super friendly. Our room was so cozy and our beds were perfect and comfortable. The decor was really nice. They have a clubhouse with a big tv, PlayStation and DVD player, as well as apple juice and popcorn and board games. In the morning, we woke up to snow, and the same gal that checked us in told us she cleaned the snow off our car once and then proceeded to clear my car off again for us. I have never experienced such great hospitality at a motel/hotel, and I travel quite a bit. The girls and I went in for the continental breakfast...they had small milk bottles, Tropicana oj, muffins, bagels, granola bars, bread, and coffee. This place was fantastic and affordable, I would definitely go back.

    Microtel Inn & Suites by Wyndham Manistee - Interior room view

    Microtel Inn & Suites by Wyndham Manistee

    (18 reviews)

    $

    We have a vacation rental condominium not to far from this hotel so we never had a reason to stay…read morehere. Recently we booked a room here for two nights prior to our stay at a cottage we were renting in Onekama. The Casino nearby had rooms that were 2 x what we paid to stay here. This hotel is clean and has a comfortable living area. The complimentary breakfast is good and it includes coffee, juice, bagels,waffles, breakfast sandwiches, and cereal. The location is close to downtown Manistee (including Lake Michigan beaches, etc.) The staff is professional and friendly. Very soon there will be a Starbucks adjacent to the parking lot. What more can you ask for?

    We experienced very disappointing customer service during our stay. After three nights in our…read moreroom--and with two nights remaining--we were informed at 8:30 p.m. that we were required to switch rooms due to scheduled construction. While the timing was inconvenient, the larger concern was the staff's complete lack of empathy regarding the disruption and the effort involved in relocating all of our belongings, including clearing out the kitchen and food items. I requested a refund for the remaining nights so we could move to another hotel, which required approval from the property since the reservation was made through a third-party booking service. Although staff verbally stated they were willing to accommodate this, they repeatedly refused to answer the calls needed to authorize the refund. This lack of cooperation made an already stressful situation unnecessarily difficult.

    Watervale Inn - hotels - Updated May 2026

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