I now know that I took being able to drink tap water for granted, and I miss it. Growing up on the…read moreopposite side of the metroplex, I had no idea that the east and NE side of Dallas had issues with their water. What is this box on the side of my new house? Wait, my water has too much sodium, ferrous iron, nitrates, lead, fluoride and organic contaminants!?! Where do I begin to explain how difficult wading through all the information regarding having high quality and clean water was? Why did no one tell me if I moved across town I would need this expensive system? And then to be required to pay a significant amount of hard earned cash towards something I know little about is .. well, extremely difficult for this skeptic to do. Not only that, when researching water purification I constantly ran across forums warning of the business practices in this industry. Who do you trust?
Frankly, it was too much during that move-out/move-in week and I had a meltdown. Total and completely. Then I dried my eyes, put my big girl panties on, and turned to Yelp. I will spare you the drama of all those calls, but lemme just say one of them wanted $498 to come and to "service" my equipment and could not tell me what that included because she was simply a scheduler. Huh? No.
Then I called Water Event. Every. Single. Interaction. was flawless. I felt heard, respected, cared for, encouraged, and empowered. What a class act company all the way through. The entire team at Water Event has a customer first attitude that this customer appreciates so much!
If I have issues with my reverse osmosis system, or need a new filter I will come to them. If I want to upgrade my RainSoft system, these will be the guys I trust to steer me in the right direction and make that happen for the best price. If I ever need to have my RainSoft system serviced this will be the company that I call. If I just have a question about purified water I know what number to dial! Water Event are the water experts. I feel confident about the system I have, how to use it, how to care for it and when to call for help. That kinda makes me my home's water expert, right? The most important thing is I know that the water coming into my home is safe for my family's health and for my wallet. That in itself is priceless.
I want to send a special shout out to Terry who went above and beyond, is so extremely knowledgeable and has a passion to share that knowledge, he has such great spirit and a enthusiastic approach. Also to Luis who had the good judgement to call in Terry. I trust this company, and will be a customer for life. Keep up the great work!