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    Watermill Express

    4.0 (1 review)

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    3 years ago

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    Shelton's Water

    Shelton's Water

    3.8
    (17 reviews)
    3.7 mi

    Update 6/18/2026…read more Exceptionally poor customer service and accountability. Due to the fact that Kinetico is a protected territorial monopoly, I have no choice but to contract with them for annual service. I called 6 weeks ago to make an appointment. Waited THREE weeks and no call-back. Called again and made an appointment for 6/18/2026. Today while waiting, I had a real bad feeling about them standing me up, so I called them. Turned out they had moved my appointment to 7/2/2026 without one single phone call notification. They were unapologetic about the situation. What a pathetic business.

    I recently attempted a home install with Shelton's and could not be more disappointed with the…read morelevel of service or professionalism shown by the company. After speaking with the sales team and being assured their company would take care of the entire install, halfway through the install process their team notified me they would not actually be doing any of the real work under or around the house. I, a 69 year old senior, was forced to wedge into the crawl space beneath my house and finish the job myself, during the middle of summer, to get my water back to running properly. When I spoke with the company regarding these issues they admitted fault but refused to actually do anything to help the situation. I have numerous emails and other documented correspondence asking for help in resolving the install problems, to no avail. This is the first time in my life I have ever had an issue like this, or reviewed someone publicly. To all those reading, be wary: $8,000 for a semi-complete home install feels an awful lot like a company that practices deceptive business and preys on older citizens. Unfortunately, an issue which seemed easy to solve and come to a quick agreement on now looks like civil litigation will be my only path forward.

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    Shelton's Water
    Shelton's Water
    Snow Day @ Shelton's Water, Feb 2015

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    Snow Day @ Shelton's Water, Feb 2015

    Watermill Express - icedelivery - Updated August 2026

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