Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Impossible company. Too many offenses to list. My favorite, just a hilarious irony, is this one…read more When they call, if you call them back there is a recording that says "you've reached Mr cooper, you have called the wrong mortgage company, your company is Mr cooper. " then they disconnect. Pretty easy to get a live person on the phone but, the ones I've spoken with are wretched, underpaid, under trained people who are working from home. I have heard dogs and children in the background many times. Of course, that's fine, people need jobs and that work can be done from home. BUT it's always an indication to me that a company is on the fringe of collapse when their employees don't come into work.

I have been trying for over a week to speak with someone from Mr. Cooper/Rocket. Can not sign on…read moreto my account any longer, when I call nothing but BOTS (cannot get to a real person), after very long waits and menus, states it is connecting me, then get a recording customer service is closed. Try to chat, but it also states live chat is unavailable. One of the worst customer service experiences ever.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Well I will be brief, I don't write reviews alot on loan officers but Brent and his team deserve a…read morespecial thanks from the James family. I have had more than 10 mortgages and this has been the best experience by far! They did not stop after closing...still in touch and lending a valued hand. Thank you and your team for exceptional service!

Patricia was great to me and my family! She went above and beyond and helped us with our loan…read moreprocess for our home. She did everything in her power make it happen!Highly recommend her!

I've used Patricia for two home loans (one in Texas, one in Oklahoma) and one home re-finance. She…read morewas originally recommended to me by my realtor. Patricia is very thorough in explaining every part of the home loan and re-finance processes. She takes the time to ensure you understand what's going on instead of only sending status updates like some other loan places. In addition to her detailed communication, Patricia responds to emails, texts, and calls lightening fast. I appreciate her work style as that's how I operate in my daily job as well to maximize customer satisfaction. I will continue to partner with Patricia on all of my home loan/re-finance needs in the future and highly recommend her!

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

I was referred to The Tuttle group by my friend and realtor that also had a good experience…read more Everyone at the Tuttle group made me feel comfortable and put my mind at ease. They made this experience less stressful and was very informative. They were so kind always checking on me via email or phone during the whole process. Even after I've purchased my home they have still called to see how the move went and if there was anything they could help me with. Thanks to all the staff at The Tuttle group I really appreciate you all. Many blessings :-)

As a self-employed person, I had trouble finding someone to work with me on a mortgage refinance…read more TexasLending.com offered me the best rate and the best closing costs--and they delivered! It took about 60 days to close the mortgage--a little longer than I was hoping for, but, they got the job done. (And, as a general rule, a 60-day close is faster than the average close in the DFW area.) Kudos to Mr. Tu Nguyen and Mr. Steve Hammonds, thank you gentlemen!

Very unprofessional company. Spoke on the phone, account created. They ran my credit and sent me…read moredisclosures. Loan was in process. Waiting and waiting. Checked the website and they canceled my loan, with ZERO communication to me and no follow up. I reached out by phone, email and on the portal and nothing. I should have read the reviews first. Not sure if they were just trying to gather my information to sell off. Will be reporting to the state of TX. Steer clear.

BEWARE OF THIS LENDER! I represent the seller for a local transaction and the buyers picked Ms…read more Armstrong as they were pre-approved with her in the beginning. We went under contract August 12, 2021. After numerous ridiculous amendments per the lender's request, seller spending several thousands of dollars to retrofit property to lender's liking, having the property appraised (met value just fine), title work complete, buyer's signed initial CD and just waiting on final clear to close....Ms. Armstrong's team ghosted me, buyer's agent, and title company for nearly a week. Then all of a sudden, decided that the property was "too old." It is a manufactured home and the year of production has been on nearly every single document Ms. Armstrong has received from the very beginning of this transaction. She not only FAILED to do her job by reading any of the information she requested, she FAILED her clients by waiting until literally the last minute to cancel their file. In her excuse, "lenders are going out of business due to the market." I'm sorry Ms. Armstrong, this failed because of you and only you.

From the owner: Hello & Welcome! I…read moreput my client's best interests and satisfaction above all else. My team is dedicated to catering to your individual needs. We couple our drive for excellent customer service with expert market expertise, attention to detail, and superior negotiating skills to offer you a first-class experience. With an extensive background in the mortgage industry and understanding the nuances of the Mortgage Loan business, we use the latest in web technology to provide the most up-to-date tools available to you. Area of Expertise: Conventional FHA VA USDA Loans

Keith and Kiley are hands down the best in the loan business! I've worked with them on several…read morepersonal home loans and you won't find anyone better. Keith has delivered on every loan that he said he could at or better than the terms he quoted me. I have a complicated income stream, but through both of their efforts they package my situation in a way that the underwriters accept. They provide letters of explanation for me to sign and they work their magic. During my most recent purchase we found that Freddie/ Fannie had flagged the community as restricted. He petitioned them and fought to remove the restriction. I think he and Kiley were more motivated than I would have been. They got it done! They understand the process so well, they will do everything possible to get you a loan you feel good about. Keith communicated with everyone involved throughout the process. The realtors both said they planned to use Spec home loans themselves in the future. Keith is a stand up person, he won't let you down, and I can't say enough things about his integrity and character.

Two-year update!…read more It's been two years since we purchased our home, and time sure does fly! Keith reached out to us and helped us get out of a pickle that my husband and I found ourselves in. He was able to find a solution, and the refinance process went smoothly. Thank you for not forgetting about us over the years. We truly appreciate you staying in touch and helping us find a solution when we needed it most! We are so grateful for all of your help.

Professional & Fast I would like to thanks Đăng, Tiffany…read moreand Billy. They made my life so much easier by helping with my loan. As a first time home buyer, i got nervous and have no clue where to start. They walked me through every single steps and I was be able to close my first home within 3 weeks. I had questions and they had answers for me. Once again, thank you so much Đăng, Tiffany, Billy. You guys are the best

Refinancing couldn't be any easier. Amazing team - Kelly, Ngoc, Hoa, and Billy thank you, thank…read moreyou, thank you! I can't say it enough. I can't believe how fast and easy this whole process was. The team (Kelly, Ngoc, Hoa and Billy) was amazing and very helpful - locking in an incredibly low rate, lower than I even thought could be possible, and helping me save even more on the closing costs. They are incredibly thorough and very efficient - answering every question, walking through the details, and keeping me well informed along the way. It was just so seamless and fast, but most importantly, I'm very happy about all they've helped me to save with a lower rate. Highly recommended! I will definitely be using your services again in the future for my next purchase.

Excellent Service. Professional, Knowledgeable and I am very thankful Demond made it a very smooth…read moretransaction. Definitely recommend Gentec for any Mortgage services.

I don't know how easy of a client I would be considered. I asked a bajillion questions, and Demond…read morehad answers to all of them and even some I wouldn't have ever thought to ask. I don't know if he wants me to even tell people this, but he answered calls and eased my mind at the most random times (like Sunday evenings, when people should be off-- sorry about that!). He kept everyone involved in the loop weekly, from myself to my realtor to the builder to the lenders. After hearing so many horror stories from friends and relatives, I was worried that my closing was going TOO well! I closed in less than 4 weeks, and Demond kept me informed every step of the way. This was my first home buying experience, and Demond ensured it was a smooth one, and for that, I'm forever grateful!