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    Waterloo Mortgage

    5.0 (3 reviews)
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    The Tuttle Group

    The Tuttle Group

    (33 reviews)

    North Dallas

    TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

    We were looking to buy a second home and worked with Andy and Annie. The walked us through our…read moreoptions and were very thorough and knowledgeable. They provided very detailed presentations and walked us through them and answered all of our questions. I would highly recommend Andy and team.

    Chalamaine Armstrong - Gold Financial Services - Your Friendly Mortgage Lender

    Chalamaine Armstrong - Gold Financial Services

    (1 review)

    Lower Greenville, East Dallas

    BEWARE OF THIS LENDER! I represent the seller for a local transaction and the buyers picked Ms…read more Armstrong as they were pre-approved with her in the beginning. We went under contract August 12, 2021. After numerous ridiculous amendments per the lender's request, seller spending several thousands of dollars to retrofit property to lender's liking, having the property appraised (met value just fine), title work complete, buyer's signed initial CD and just waiting on final clear to close....Ms. Armstrong's team ghosted me, buyer's agent, and title company for nearly a week. Then all of a sudden, decided that the property was "too old." It is a manufactured home and the year of production has been on nearly every single document Ms. Armstrong has received from the very beginning of this transaction. She not only FAILED to do her job by reading any of the information she requested, she FAILED her clients by waiting until literally the last minute to cancel their file. In her excuse, "lenders are going out of business due to the market." I'm sorry Ms. Armstrong, this failed because of you and only you.

    From the owner: Hello & Welcome! I…read moreput my client's best interests and satisfaction above all else. My team is dedicated to catering to your individual needs. We couple our drive for excellent customer service with expert market expertise, attention to detail, and superior negotiating skills to offer you a first-class experience. With an extensive background in the mortgage industry and understanding the nuances of the Mortgage Loan business, we use the latest in web technology to provide the most up-to-date tools available to you. Area of Expertise: Conventional FHA VA USDA Loans

    Waterloo Mortgage - mortgagelenders - Updated May 2026

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