Rating: 5/5 Stars If you're heading to Sports Basement…read moreBerkeley to gear up for the season, do yourself a favor and ask for BRANDON C. I came in needing a full "head-to-toe" setup for winter sports, and Brandon provided the kind of elite, professional service that is rare to find. His technical knowledge of snowboards, skis, and bindings is extensive; he doesn't just know the specs, he understands how the gear actually performs on the mountain. What really stood out, however, was his approach. He took the time to listen to my specific needs and concerns, making me feel both seen and heard throughout the process. I walked out (after 2.5 hours that flew by) not only with the right equipment but with the confidence I needed to get back out there. Whether you're a seasoned pro or a beginner, I'd recommend Brandon C. to anyone. He's a true professional who knows his craft inside and out. Thank you again Brandon C and SB and NIN.

My biggest issue here is no longer the exchange itself -- it is the people representing your…read morecompany at the counter. The reality is that rude, dismissive customer service drives people away. Customers can tolerate mistakes. Customers can tolerate policy issues. What people do not tolerate is being treated as though they are an inconvenience when they walk into a store prepared to spend money. I spent nearly 50 minutes looking for replacement shoes after following the instructions given by your staff. I returned to the counter and was met with an attitude that made the entire experience feel unnecessarily unpleasant. That kind of interaction leaves a much bigger impression than any return policy ever could. You should seriously consider the long-term impact of allowing employees to interact with customers in this way. One negative interaction may seem small in the moment, but over time those experiences absolutely cost business. People remember how they were treated. I can say with certainty that experiences like this make customers question where they want to spend their money in the future. If I have to choose between dealing with rude and dismissive interactions versus shopping somewhere that values customer service and basic professionalism, the decision becomes very easy. I think your management team should understand that poor customer interactions do not simply create one unhappy customer -- they create people who share those experiences with family, friends, coworkers, and others making decisions about where to shop.

Visited the store on Sunday after Black Friday. The store…read morewas busy, staff helping customers, and while I browsed the store, an associate by the name of Grant approached me and asked if I needed help finding anything. I mentioned that I was just browsing, so he shared an overview of where items were in the store. This is the service I have always appreciated about REI. Thank YOU

Weatherproofing bottle. Natural sealant…read more Good promotions. Cause their clothes and prices too much. What's there: Bikes Some food. Shoes. Big store.

A great woman's athleisure store for the active lady. Lots of great options for all body sizes…read more They even do custom bra fitting for the girls. The wife and daughters love their designs and materials.

Love the clothes!! Fabrics, cuts, designs, vibe. All great. Love the clothes!! Would go way out of…read moremy way to come here. (Came from South Bay)

A wide selection of apparel. Bought shorts and jogging pants. The store is organized. Had what I…read moreneeded in russell, adidas and under armor.

I mean the reviews here are not wrong - the store is staffed by people who just want a job - not…read morepeople who are knowledgeable in sports stuff, camping stuff, etc. But it's like that at every Big 5. Trust me, you know more about the equipment the people who work here. Personally I can't stand being greeted by every employee when I walk in (the old Blockbuster factor) but that's just me. That said, because the employees here don't actually care about customer service, I like that I can look around the shoes section and not be bothered by someone (a lot of times they'll have what I want right there on the shelf). Also I can come in quickly and get camping stuff I need real quick (like propane for the stove). I don't come here often at all but when I do, I'm in and out.

I had a strange issue with the footbed of a pair of Brooks that I bought 2 months prior which…read morestarted poking into my toes, so I came in to see what could be done. David at this location was so incredibly helpful and patient with me. He brought me replacement options and discussed them with me, really helping me prevent choice paralysis. I was really grateful that he and his supervisor worked with me on the return and VIP sign-up as well. I really recommend this place for their customer service alone. I've been here twice now and have been blown away by their great attitudes and conscientious assistance. Thank you for your help today, David!!

Updating this review to a one star because of their shady membership business practice. We never…read moresigned up for the membership ourselves and gave the points to a family member that shopped here often. When the billing cycle came we were charged the highest membership level under our own name on our card. When we tried to call customer service to cancel they basically told us there wasn't anything they could do and we had to dispute it through the credit card company. If you need a fitting use their free service and take your business elsewhere. You can find better color options, customer service, and even products at competitors without worrying about membership fees.

I was last-minute looking for a rain jacket for my Yosemite trip. And I got really worried because…read morethey only had mediums and extra large and I needed a large. We asked one of the very kind store workers, Daniel, if there was any chance they had a large somewhere in storage. Lo and behold after approximately seven minutes Daniel pulls up with a large. Thank you Daniel.

The The North Face Outlet Berkeley is not your run-of-the-mill outlet--it's the reason I can…read moreactually afford North Face gear, and it's what turned me into a lifelong fan. This place does require patience. You'll need to walk in circles, dig through racks, and really search. But if you're willing to put in the time, it pays off. Over the years, I've scored $10 shorts, hats and gloves, $20 sweatpants and shirts, and $40 sweatshirts and jackets. The prices have gone up a bit since the early days, but compared to retail and their standard outlet stores, but the deals are still amazing. This place is the OG. If you allow time for parking and give yourself a solid hour to browse, you're almost guaranteed to walk out with a treasure or two. At this point, I own so much North Face gear that I've been asked more than once if I'm sponsored... I wish.

Kelly is great!! Always very helpful and prompt. Whenever we need a re-up on uniforms she is always…read morea call away.

Always great, personal service. If they don't have it they can get it or tell you about something…read morebetter. Shopping local got me expert help and kept a small business alive along with the its nearby neighbors. Plus parking!

I was looking for the Vomero 18s and this store had them in stock. I walked in and checked a few…read morethings out before I walked towards the shoes to grab what I wanted. There were about 4 customers in the store and a security guard up front. I was never greeted or asked if I needed any help with looking for something. The vibes were definitely off. Asking for a size in the shoe I wanted felt like I was bothering the employees. I made my purchase and got out of there. Not even a thank you or have a great day was said. The customer service definitely needs work.

This store, to me, was a really pricey Nike Store with a very limited selection…read more But maybe, because I was here during the holidays, that might explain the limited selection part. Located in the Fourth Street Shopping Center in Berkeley, I only found a few things that interested me, but maybe i'm used to the Nike Outlet prices, because these seemed rather high. But it's a nice store inside, very spacious, and probably the main store I would visit in this shopping center!!

They offer a huge selection of sporting goods and they have a history of having it in stock all the…read moretime. I really enjoy going into the store because they're always fast efficient and have plenty of staff on hand. I went in for a fishing license for my wife and I, which was awesome. I hope I have some fish before the end of the year to prove it was worth it. Actually the laws changed on fishing licenses. Now it seems that fishing license is good from one year of purchase so I have till this time next year to catch that fatty. Good job team Big Five.

I came in to buy Nike running glasses, and I'm really happy with my purchase. I get it, people…read morewould rather buy online these days. But I'm surprised by how often I need to stop in and buy something here. I don't shop a lot but when I do I tend to buy athletic items. I'll be coming back.

It has a huge selection. It also has a spacious parking lot…read more The staff was friendly & knowledgeable. The prices are high, but commensurate with the area.

The selections are always good here. The service is also ok. Depending on what you are getting the…read morevalue is also pretty good.