They have always been my go to cleaners but I felt misled by their website. They are still advertising their $6.69 Happy Hour, but apparently it is now only 20% off. They need to let people know when they drop off their garments and not when they are picking up. Update your website and put notices at the front desk to notify cutomers. read more

Waterfall Cleaners - Dry Cleaning Near Me - Bakersfield, California

Switched from todays cleaners to waterfall and I am so happy. The price is a lot more reasonable and the service is great! Friendly and professional. read more

Absolutely love this place. Great customer service and really a great company. I had a zipper replaced on a pair of shorts and they did a great job! read more

This appears to be the most reasonably priced dry cleaners around, especially if you remember to go online and print out the 15% off coupon from their website and present it upon dropping off your clothes. It's not close to where I live, OR work, but the value seemed worth it to drive the distance. After having read the reviews I knew to do the coupon thing .... It's true, you need to give them the printed out coupon when you drop off (and not merely show them your cell phone) and can't present the coupon when you pick up to get the discount. This was enforced when I tried to present a second coupon when I was picking up Thursday morning, only to be told you need to present when dropping off but was informed that I DID give them the coupon when I dropped off. I'm so old, I didn't remember doing so .... The young ladies were nice there. I am sure I will eventually give 5 stars. The other customers seemed happy, and as if they were regulars. 4 is good! I just had a b it of an annoying experience the first time I went. I knew I HAD to have a certain piece of clothing to wear on Monday (my costume for my new job which I start on Monday) and did not have them do an alternation because it possibly could have meant the piece would not be ready. I dropped off on Monday and told the clothes would be ready on Thursday. I was told to get there early because they close early on Thursday because of the holiday. I got there early on Thursday only to be told not all my clothes were ready. Regrettably it was the costume I HAD to have for Monday or else I wouldn't have cared. I was told to come back after 2:00. I came back at 2:45 and told it wasn't ready, and to come back at 4:30ish. What a hassle! Three times in one day! It was too far to go home, or back to work so I went to Petco, looked at the birds and then to Office Depot where I bought $200 worth of office supplies I really didn't need. When I went back at 4:55 I didn't have to say one word, as soon as I walked in, someone came running out and handed me my last article. On a positive note, I am now "the Duchess" of Water Fall Cleaners ... The Yelp glass is half full.... read more

This is a first rate dry cleaner. They have the dry cleaning plant on the premises as opposed to sending the clothes to a plant somewhere. When I tell the counter staff what a stain is, they note it. Their pressing is detailed rather than letting a machine do all the work. Waterfall has lower prices depending on the time of day. For no additional charge, they pick up and deliver. read more

Your driver-drives like an idiot cutting off traffic on the freeway. He cut me off twice with no signal during morning rush traffic. If your running late driving fast isn't going to change that. Other than that I am not familiar with their cleaning service but if public safety isn't their concern I would not recommend them. read more

Waterfall Cleaners - No regard for safety, cut off multiple vehicles on 05/27/2021 - Dry Cleaning Near Me - Bakersfield, California

I don't really want to tell anyone about my go-to dry cleaner in town, but...I'll be nice and share. This is where I go to get my dry-cleaning done and so far, they've fit the bill. There were a couple instances when the dry cleaning came back "not completely cleaned, still missed some spots" but for the most part (80-90% of the time), they do a legitimate job. I think the prices are cheaper than some of the comparable places in town (such as Today's Cleaners), especially if you remember to use their 20% off dry cleaning coupon. Just be sure to "print out the coupon" because they don't accept it when you show them the coupon via your mobile phone. Ok and sometimes they have yummy chocolate candies by the door as you drop off your cleaning. The turn-around time for your dry cleaning is usually 2-3 business days. read more

Started bringing my dress shirts here a few months ago and then their service level fell off a cliff. Two Mondays in a row the shop was not open in time. The attendant didn't bother to apologize for being late. I called and left a message for the owner 5 hours ago and no reply. That's 3 strikes, no further chances. read more

Absolute rudest manager. Instead of being accommodating tells her customers that they aren't her only client. She doesn't appreciate her customers and obviously doesn't know how business works. She just lost my business and I've been going there for more than 1 year. read more

My husband & I used Today Cleaners for over 20 years. The staff at the store we used were great although we were not always happy with the dry cleaning. However the area manager who would drop into the store was very condenscending and had an attitude like, ok use another dry cleaner, we don't care... after several years of price increases (Area manager said prices have not been raised in years! I guess she thinks we are stupid and didn't notice!), taking away our discount, and we spent a lot of money on dry cleaning weekly, broken buttons, stains not removed and many other irritations, we decided to switch to Waterfall Cleaners. The area managers disrespectful attitude towards my husband was the final straw. I intentionally waited several months to post a review about Waterfall although I wanted to after the first few months. I wanted to wait and see if their customer service, dry cleaning and prices were consistent. I am happy to report that EVERYTHING is better at Waterfall. The staff goes out of their way to make sure we are happy! The two biggest bonuses, they pick up and deliver to our work, they are about 30% less expensive than Today Cleaners! I have no idea why we didn't change years ago... sometimes change is hard... We are extremely happy with Waterfall and have no intention of changing. Several months after we changed to Waterfall, Jennifer from Today Cleaner called twice & left a message for my husband. He never returned her call...no need.. Today Cleaners is not interested in retaining good customers, Waterfall people go out of their way to keep all of their customers satisfied. If you haven't tried Waterfall, I strongly encourage you to do so. read more

I appreciate the great work, friendly staff and convenient location. I feel like they appreciate my business. They always ask if I need help to my car, which I had never taken them up on. One time they offered and I had some shoulder pain so I took them up on their offer. They couldn't have been more kind and accommodating. I hope everyone in the neighborhood gives them their business because the certainly deserve success. Thank you Waterfall on Ming! read more

I would not go to this place ever again. Not only did they give me a hard time for same day service even though they advertise it on their website, they didn't let me do the happy hour special either so I paid full price for all my husbands uniforms. Which the price was fine, I should've asked before hand about the restrictions. However, besides the fact that we drove 30 minutes to give them a try since they have good reviews the clothes we turned it were horribly done. My husband started the academy and they have high standards on clothing and let me tell you the creases were wrong on some items and the clothes looked wrinkled on some parts. We should have left the moment my husband wanted to walk away because of the issue they gave us about same day service. read more

Way too rxpensive....six shirts for 54 bucks...ridiculous....I found somebody else way cheaper for the exact same service, and just as good, if not better.... read more

Worst dry cleaning service - terrible customer service, overpriced, takes several days and they ruined very expensive suit jackets. Spoke with the owner to complain about the visible iron burn marks, ruined men's dress shirt and double pleats on suit pants. The store manager was rude and rolled her eyes while the owner defended his service... even after he looked at my ruined clothing items and I said my four-year old nephew could've done a better job. When I compared his dry-cleaning service prices and turnaround time to my previous service in Orange County, he yelled that I should move back there. Unbelievable. Save your money and clothes by going somewhere else! read more

Took a dress here to get cleaned that's been hanging in my closet for 4 years now and it came out looking like new. And I'm a short girl that didn't have time to get the dress altered when I needed to use it. So yep the bottom was a mess by the end of the night. And you could never tell. I will totally be back with more in the future. And the pricing is so reasonable. read more

Good job picked up our dry cleaning on time...I miss the days of really cheap dry cleaning...But these guys are way more reasonable than most around town... read more

I used Waterfall cleaners for the first time two weeks ago and couldn't be happier with the experience. The price was decent and they did an awesome job removing some hard to treat spots on some of my dress clothes. I'll definitely return! read more

Today Cleaners' worst nightmare. Awesome customer service unlike Today where I have frequented for 20+ years. Thank you Waterfall Cleaners!

Hidden over here, but decent. Cheaper than Today Cleaners by $1 or more, if you are willing to wait one extra day. They can be a bit difficult with their coupons - you MUST be printed off and turned in at drop off. read more

I'm surprised there aren't very many reviews! This place is pretty amazing. The prices are very economical and my shirts are left feeling and looking like new. Thanks to this places' dry cleaning my work shirts (buisness attire) have lasted me much longer than washing, and at around 4 dollars cheaper than, say, today's cleaners, it's really a bargain! I also wish they'd accept the coupon right off your phone, you do have to print it out and leave it on your drop off. The return time is about 2 buisness days, and they clearly state when your clothes will be ready. Plan accordingly and you'll have no problems! read more

Best prices in town, never lost or damaged an item of clothing. Make sure to take advantage of the "Happy Hour" special. Drop off clothes after 4pm only cost $3.99 each. I'm always bringing my husband's suits here! read more

I had two blazers dry-cleaned in the downtown shop last week. One of them came back completely ruined. Velvet lapels on the woolly blazer are melted. It looks like the velvet got stuck to the overheated iron. Unfortunately, it was my favorite item of the winter wardrobe. I am in deep mourning right now :-( read more

They have great customer service and coupons online. My biggest issue is sometimes the clothes are still dirty and that is unacceptable.