Unfortunately we had a very bad experience with Christian from Water Smart Lawns.
Our lawn was in a mess, lots of weeds and several barren patches of dirt with no grass. I reached out to Water Smart Lawns with the task of getting rid of all of the weeds and re seeding it, so we'd have a full grass covered lawn.
We paid Christian in advance for this job with me reiterating that the end goal was a fully grass covered, weed free lawn.
He started by spraying the lawn with weed killer. He did this several times over the course of three weeks. After this process, there were still weeds present, but he went onto put new soil and seeds down. We followed his instructions, setting our timers to water the lawn twice a day for ten mins at a time.
After a month, about a third of the area he reseeded had grown grass. The other two thirds were still big patches of dirt. There were also still ample weeds and now some mushrooms growing in the lawn. I do appreciate that weeds are always going to be a problem and they're a constant battle, but there were almost just as many as when he started the job. He said he couldn't do much about the weeds, but he'd reseed the dirt patches where the seeds hadn't germinated. I left to go on vacation for two weeks shortly after he did this. He said he'd come back and check on it whilst I was away and mow the lawns and trim our hedges. Upon us returning, it was clear he'd not done this. The lawn was heavily overgrown with big weeds growing out a foot high and the areas he'd reseeded were still big brown patches of dirt.
I texted Christian to see why he hadn't came. No reply.
I texted him a couple of days later to check if everything was ok. No reply.
I text him again a day later with some photos showing the state of the lawn. No reply.
I called. No reply.
I reached out again, asking if he had any intention of getting back to me (I really didn't want to have be "that guy" who goes and moans on yelp).
I spoke to our neighbors, he also did the same thing with their lawn, albeit with slightly better results. But again, him totally ghosting them and not returning, despite them paying him in advance.
It's clear that he's a rip off merchant with little concern for his customers, or his businesses reputation. I wish I'd taken heed of the other bad review on Yelp. I only hope this helps others act with caution before contacting this woeful company. read more