Water heater man is amazing! As always with water heater problems you are always Leary but water heater man was extremely courteous, super professional, and met and exceeded all our needs, fair prices and excellent customer service , Kyle was top notch, he probably hears it all the time but he had an amazing attitude and answered all our questions with a smile and fixed us up perfectly . Thanks water heater man and thanks Kyle. read more

Beware of Water Heater Man and their technician Juan, as my recent experience with them was marked by their dishonesty and unethical behavior. Our gas water heater in our rental home did not work. The pan under it was full of water which prevented the heater from staying lit. Reading many good reviews here, we decided to call Juan for help and asked him to inspect it to see where the water came from. Juan said that he could not identify where the water came from, declared that the water heater was irreparably damaged, insisting it needed replacement. Initially, Juan proposed a labor-only fee of $1,600 to replace the water heater. Upon our hesitation, he flexibly adjusted the cost to $600 and eventually $500. Recognizing the urgency expressed by the tenants for a same-day replacement, Juan assured them that he could replace it immediately. Due to the tenants' pressure, we agreed with Juan to proceed with the water heater replacement. Given the straightforward nature of the task-- just to connect the pipes to the new tank, no upgrades required since it's a new construction home--Juan completed the replacement in just half an hour. Shortly after the installation, we encountered a frustrating recurrence of issues. The pan was AGAIN filled with water, as a result, the new tank did not stay lit. How come the same problem happened again with a BRAND NEW water heater? Juan retuned to reroute the discharge pipe to the drain, so it would not drip to the pan anymore. This adjustment made it evident that the problem lay not with the water heater itself but with an underlying leak issue. Subsequently, I had to seek the expertise of another plumber to unravel the ongoing issue. According to the new plumber, a leaking discharge pipe could be due to various factors, including high water pressure, high temperature, a faulty expansion tank, or a bad T&P valve. It turned out that the T&P valve was bad and the cost to replace a T&P valve was only $20. Instead of replacing a T&P valve for $20, Juan insisted that the tank needed to be replaced since it's a quick and easy job for more money. He initially asked for $1,600 for the replacement which took half an hour of labor. The worst thing was that he was not responsible for his mistake after all. It became evident that the crux of the problem wasn't the tank itself but the persistent leak. Rather than addressing the root cause and rectifying the issue, Juan opted to reroute the discharge pipe to the drain, effectively concealing any visible leakage into the pan. The leak was still there but we could not see it, it would also not drip to the pan anymore, so the water heater would light again. He did that just to cover his mistake but it does not fix the underlying issue that it was still leaking. We texted Juan multiple times and asked if it was still leaking, but he ignored our messages and calls. It shouldn't be dripping in the first place and the pipe should not have been rerouted all the way into the drain (please see the pictures). It needs an air gap. It is not safe to do that and is illegal! That drain has to be visible with an air gap so you can see if it leaks. It is a safety hazard and a code violation! He did it that way so that we could not see the problem he could not fix (or did not want to fix). We plan to report this with the State License Board. We asked if Juan had a plumbing license, but he did not answer. The fact that the leaking from the t&p valve and he stated that we needed a tank replacement is a failure for all honest plumbers. Our newer heater water should have been replaced in the first place. The fact that he covered the leak by rerouting the discharge pipe to the drain without an air gap is not safe and unethical. Also, asking for $1600 for half an hour of labor, then reduced to $600, then $500, and used tactics to push us to proceed due to tenant pressure was unethical. Stay away from this dishonest business. Check if they are actually licensed, bonded and insured. read more

I had to get my hot water heater replaced after it went out over Memorial Day weekend. I highly recommend the company Water Heater Man. They were able to come earlier than my scheduled appointment and they called to see if they could come out sooner than scheduled. The guys were fantastic, efficient, quick and their prices are fair. So if you need a water heater definitely call Water Heater Man. read more

Very satisfied with the work, honesty and professionalism of this company. My tenant's water heater was leaking. After several calls, Water Heater Man gave a fair mid range price. They completed the job late in the day with no overtime or extra charges. Our tenants said they cleaned up everything when done and the water heater is working great. I would not hesitate to call them again. read more

Reliable, honest service from the Water Heater Man. Extremely helpful customer service from first phone call to follow up. Install took less than 2 hours. New high quality, name brand A.O. Smith water heater was delivered, installed, brought up to current code with new PVC drain pipe, sediment pipe, and drain pan. Old water heater was hauled off and properly disposed. The best part of the experience? Jeff gave an honest quote, no surprises, and no hidden surcharges. Friendly and professional on the phone and in person. Don't trust the big box stores! Home Depot will quote an install on average quality equipment, then once the technician is onsite, add several hundreds more in parts and labor. Home Depot's $760 quote magically ballooned to $1360, about 80% increase. With Water Heater Man, expect to pay what is quoted for high quality service and equipment. They understand a broken water heater is usually an unexpected expense. Highly recommend this company. read more

I recently had a water heater replaced by Water Heater Man here in Edmond. I had checked out about seven to eight other plumbers in the area and chose WaterHeaterMan for the following reasons: 1. They weren't afraid to give me a rough order of magnitude estimate over the phone (many places won't do this). 2. They were extremely responsive when I called, even if I had reached their answering service- I received a call back not long after. 3. They knew what parts they would recommend using and had no problem telling me up front (many other places had no idea and had to do research before they could give me that info) 4. They had the best pricing for the exact same service- in some cases halving the proposed cost in comparison to other local providers. 5. They were positive and polite the entire time, in every conversation. They never treated me like I was wasting their time with questions. Now as far as the service itself- Juan was prompt, polite, informative (I ask a lot of questions about an installation), and very quick. From his demeanor to his attire and even the company van- all spoke of an organized, professional outfit (I know, appearances don't equate into service, but in this case- they walked the walk). After he did a final site analysis he gave me a final quote right in line with the rough estimate. I gave them the go-ahead and Juan was able to start right there on the spot- and have the water heater installed in around an hour's time frame. Juan was very respectful about my social distancing concerns with the recent virus situation and conducted all his work accordingly- even digitally handling the invoice and payment so we never had to have physical contact with him or any paper or devices. I would 100% recommend Water Heater Man for any water heater replacements you might be considering- I'm rarely impressed this much with a company so much that I'm driven to write a lengthy review, but I believe they deserved this and my thanks for such good work at such a great price. Give them a shot. read more

This was a great experience. Juan showed up earlier than expected and quoted us a price that was 50% lower than our usual plumber. He and his helper were quick and professional and had the tank installed and fired up in 30 minutes. We will definitely recommend them and use them again. read more

Prompt, professional, affordable. Juan was great. We will use them again. They came out the same day we called, part was not available at store because our tank went out late in the day. Came early the next morning. Fixed a part on the hot water heater & did not have to have the whole thing replaced. We were overjoyed!!! read more

Very professional and reasonably priced. They repaired our water heater within a couple hours of our call, which was great, because who wants to wait for hot water? Highly recommended. read more

Called at 7:30 AM and had a new hot water heater installed by 10:00 AM. The technician Juan was very professional and did an excellent job. Awesome service! read more

I can't believe what just happened. Our boiler packed up on Thursday, we hadn't been able to wash or shower for 4 days. The Insurance Company finally got it's act together and got us a fantastic plumber - these guys. All the way from Edmund to our home in Norman. Then in one hour they got the unit inspected and their office sorted out the Insurance Company and in another hour they had collected and installed our new boiler. Incredible. Thanks Jeff and Randy! Thanks super efficient back office! read more

UPDATING, as it won't let me delete. Owner took immediate action against the driver that nearly killed me on the highway. Highly responsive person whom I'd trust to care for my home. read more