My company has been on the search for a bottle-less water dispenser for our office (25 employees)…read morefor a while. I sent in an inquiry to Quench and almost immediately I got a message from Tom Weersing. We have some picky folks in the office so after having Tom walk me through each option for sparkling, still, hot, with/without ice water machines- the team wanted to try out the water. Tom was so patient with me even after I made him jump through so many hoops. Today we're having the water installed and this morning Tom and I realized there was a miscommunication regarding Co2 (we chose to go with the sparkling water machine). Tom came to my office to go with me (AND PURCHASE) our Co2 tank because he knew the team was anticipating the water installation today. I juggle quite a lot in the office and having this much communication, compassion, and patience from the Quench team has been better than I could ask for!

I made an order online on their website on Saturday, October 30th, 2021 and it asked me to pick a…read moredate for delivery on November 2, 3, or 4th so, I picked November 2nd, and from the time between 8-12am. So, I waited on Tuesday November 2nd, and the time passed and then I called Sparkletts and they said I wasn't routed yet to my neighborhood and they guaranteed me a delivery on Thursday, November 4th, 2021 from 8-12am. It's now November 4th, 2021 and they are now indicating to me that it takes about 24-72 hours prior to being routed. This is "bullshit". I have never been treated this way with any company. Different customer support people do not know what to say, and they make up stuff so that the customer feels like they are content with the service. I am now waiting for a supervisor on a call to talk with because, now it seems that I have to wait a few more days for service. I'm from the west coast and it's not like this over there. I moved to Texas and I feel that I'm being put to the back of the line because, Customer Support can't make their mind up on what to say to their customers. I wonder how this company stays in business in Texas. I also don't understand why in their website it says that I can pick a date and nobody shows up. If there is a 24-72 hour wait time to be routed, then it shouldn't give me a date to pick from two to four days after making the initial order. This is the second time, I have tried with sparkletts to start an order and they seem to make the order more complicated and complicated from trying to get a business with this company. They just brushed off the fact that I told them to take that option off if there is a 24-72 hours prior to being routed for the delivery to take place. I spoke to someone on Tuesday, November 2nd, 2021 and she said that she guarantees delivery on November 4th, 2021 between 8am-12pm. So, I now called again over twice now and they just said that they called the Manager for Routing/Delivery and that he has to figure out if he has extra equipment and bottles of water to be delivered today. And, after a few minutes, Rhonda indicates that it might not be to day or maybe another day if the Manager says that I have been routed for delivery. I caught her in a lie because, she originally said that they would deliver today and now she's telling me that it might not be today. I will see if they deliver today and if they don't, I'm cancelling the service and looking somewhere else for service. Today, November 4th, 2021, a manager from the sparkletts office here in San Antonio/Converse, TX, has resolved the issues and his delivery person has delivered the 5 gallon spring water bottles and also the manager has delivered the Storm Bottom Loader Hot & Cold Equipment himself and has showed me as to how to use it and also how to change the bottle from the bottom of the tower. I has made my day so much better with these two (the Manager & Delivery person), with their fast response and delivery promises. Thank You again for the fast delivery, honesty, and understanding through this whole situation.

Primo Brands now owns ReadyFresh and Sparkletts…read more An absolute disaster of leadership and change management by the acquiring company. I did not know the local company, ReadyFresh, was being acquired by Primo Brands. Had I known how badly the change management was going to be, I would never have signed up. My first delivery in April and second delivery in May went smoothly. For July, I used their mobile app to move our delivery up by three business days; well within their delivery edit time frame. My target delivery date for Wed, July 25th, was completely missed and with zero advance notice. I had to check the mobile app to find out it was delayed to Friday, July 27th. Not the biggest deal. Delays sometimes happen and we can pick up a case of water bottles for our customers till Friday. When the delivery no-showed again on Friday, AGAIN without advance notice, I had to find out through the app that it was now delayed to Monday, June 30th. I emailed customer service asking if these type of no notice delays were common. They replied the next day stating delays due to service merges across branches and assured me that our delivery for Monday, June 30th, will be made by 6pm. You won't have to guess that they no-showed on Monday, June 30th. AGAIN, without notice. They no-showed on Tuesday, July 1st, WITHOUT NOTICE. And now, checking the mobile app, our delivery is now set for July 2nd. They have completed eroded what little trust they had and now I can not count on them being able to deliver water on time for our staff and customers. BUYER BEWARE.

We started looking for a fairly priced water delivery service the other day when the people we had…read moreplanned were unable to at the very last moment leaving us in a huge bind, trying to fill our pool in a timely manner to not cause damage to the plaster. I just wanted to shout out to Brad at A.C. Water delivery. He stepped up on very very short notice for us and was able to get the job done in a timely manner. Not only was he very professional, he's a kind human being, AND his prices were literally unbeatable. I highly recommend him if you need any high volume water needs.

From the owner: Not a bottled water company, We will bring you bulk water for any need. Call (830) 964-3030 ask for…read moreBrad

I just got a Culligan HE water softener. I had been communicating with the service representatives…read morewho answered all my questions. Once I decided to go forward, the installation went very smoothly. The installers and two service reps were on time and one service rep helped me move things in my garage for the piping to be installed and then helped me put it all back once the install was completed. I've had the unit for a week and they came out today to review the system and to tesI the water. I don't have any more chlorine and I have soft water starting to flow through. I feel taken care of if I need anything or have questions. I highly recommend Culligan.

Up until 2 weeks ago our experience with Culligan had been positive but we also had never…read moreexperienced any issues w/ our system. Unfortunately these last 2 weeks we experienced yellow water & low water pressure. Called Culligan and was told it was not a water softener issue. Had plumbers come check our tankless water heater and run various diagnostics. Called SAWS. Called 2 appliance repair companies and everyone said the same "it has to be your water softener." A Culligan tech stopped by for maintenance and told us all was working well even though he was only here for a couple of minutes. The issues persisted. Again called plumbers, SAWS, appliance techs and was told the same. At this point we had been dealing with the issue for 2 weeks! We decided to call Culligan again, even though their technician had been here days before, and reached them after hours. We are so incredibly blessed it was Adan O who was on call and returned our call. Immediately he knew the issue!!! He came by that same evening and was able to resolve the issue in minutes. We dealt with this for 2 WEEKS!!! If it weren't for Adan, we'd be canceling our contract.

Worst service in the world, they have rescheduled my water delivery over a week. They've been…read moreputting me on hold for an hour and a half. They keep telling me that they're gonna deliver it and it never comes. Supposedly primo water bought them out, but they're not even doing a good job either. They won't give a straight answer on what the hell is going on. More than 1500 customers have been neglected since Primo bought them out

I cancelled two account due to bad customer service experience and long call wait times. I was told…read morethe equipment on the first account would be picked up June 23, then 25 and June went by and the equipment sat there waiting for pick up. On the second account, I was told the equipment would be picked up July 2 then July 3 and then today but the equipment is still here. All this time, even after I cancelled both accounts, they are still billing me and charging my credit card. I tried to remove my credit card info but the account website would not let me. I will not use this company for water anymore.

I had a really good experience this morning. I didn't get their names but the guys here are…read moreprofessional and helpful. Its a great product, and the service was top tier. I had a rough morning but they were also cool to talk to. The only thing I wish they had was delivery!

Alkaline water from Viva H2O had changed my body on so many ways. I no feel tired all the time. I…read moreno longer have aches and pain in my joints, not do I get headaches as much as before. Alkaline water that is filtered, like at Viva H2O is the best water. Goto to your nearest Viva H2O and get your alkaline water bottle(s) today.

I can't speak more highly of this company. I told my wife that I wish there were more businesses…read morerun the "good old fashion way". Not only has Granberg delivered water to us on multiple occasions, but we had a "water emergency" this weekend. I called Paul on a Saturday morning, shared the emergency, and within 1.5 hours he had a truck at our house. They refilled our holding tank, which is what I hired them to do. BUT, they didn't stop there. They went ABOVE and BEYOND by calling our well company to be walked through (over the phone) how to check our booster pump, well, etc. to ensure everything was working properly. When they called to assure me everything was back up and running I couldn't believe they, pro-actively, took that extra step without me even asking. If you have bulk water needs you don't need to call ANYONE else. Just call Granberg and the team will get you taken care of.

I didn't know I had a water well problem until my 2 storage tanks ran dry. I called Granberg Bulk…read moreWater at around 4:45 pm. We set up an appointment for 7:30 am the following morning. I was considered a priority due to no water. They got here on time. Filled my storage tank and left a very happy customer . Thank you Will

Staff or owner seemed angry or annoyed to be there. No hello, no conversation at check out, no help…read moreout with my several 5 gallons while handicapped......

Texas Alkaline taste clean and overall taste better than other water places that I have gone to in…read morethe past.You can definitely tell the difference. This year I gave up buying plastic bottles,plastic straws,plastic bags and a number of other wasteful and frivolous luxuries that are not necessary and take more energy to produce than warranted. Switched to reusables and started getting a better product for my drinking supply. Hundreds of water bottles are used in a year by the average person.This water bottle plastic goes to land fills each year,not nearly as you would think are getting recycled.Although recycling can help to some degree it is very nuanced with plastic on how effective that can be in reality.Yes,recycle when you can but using reusables is ultimately better. I feel really good about picking up bottles for my home as well as my business knowing all the bottles of water in BPA plastic wont be making it into the hands of friends and family as well as knowledge that we are drinking a better product. Most standard bottled waters are more acidic than you would think and loaded with bpa's.Most bottle water will straight up turn a litmus strip yellow or green when you should be looking for a blue result so what you are putting into your body is neutral. Texas Alkaline offers 9.5ph and a high alkaline a 10ph.Usually We buy the 9.5 for home use and get a high alkaline for office and business use. There is much that has been said of the overall benefits of drinking alkaline water and although it is great for most (I encourage you to research). What we know for certain is that the water is rich in alkalizing compounds, including calcium, silica, potassium, magnesium, and bicarbonate that can be beneficial for many and there is a lot of information available if you do a little digging. Ultimately,I think it taste better and works well for us but I would highly recommend this place they are friendly and kind and always very helpful. I believe they have delivery options as well but we like to come here and fill our own bottles since everyone is so friendly and we like to get snacks from Munch on in the same shopping center. We discovered Munch on after leaving here one day and I would recommend them too if you are a health cautious individual.

i have been buying your water for right around 20 years and paying $7.00 for the 5 gallons and now…read moreyour company decides to bump it up to $10. With prices on goods and services going up and now my water is going up too. My family and i can no longer afford Viva H20 water so we are now buying our water at Southtown Alkaline water on 811 South Flores and paying $7.00 . $7.00 is still expensive but this amount i have gotten used to. . Viva H20 should of raised the prices from $7.00 to $7.50 than to $8.00 so the consumer wont feel the expense but at $10.00 from one year to the next ? I am feeling it! Why such a big bump up in price? Did water come alive and go on strike ? Look i would like to buy water at an affordable price and not help pay your rent ! Your gonna lose alot of customers because of this !

This place is truly amazing. Staff being very knowledgeable about the product is a plus…read more I've heard so much about it I took the time to visit. I'm very glad I did. I knew how important water is to your heath and well being never knew the about the contents or quality. Looking forward to a healthier me as I become a regular replenishing as often as necessary. Clean crisp and no after taste cold and room temperature was perfect. So worth the price. I especially like you can bring your own containers which are sterilized right in front of you.

Wonderful water shop! The owners are friendly, kind, and helpful. We absolutely love the water and…read morehighly recommended if anyone is looking for a place to purchase alkaline water.

High quality, good tasting water at a great price!! Been going here for a few months now and…read moreappreciate their friendliness and service. 9-6 M-F; 9-4 Sat; Closed Sunday.