So this place is a little different. Now I never understood the rinsing of the bottles when the water you are rinsing is the water you had in the bottle and the water you will rinse with but this location has a sign that seems very negative that says Don't rinse! They have bandanas (not sure why unless they are cooling) and they have drinks, thrifty ice cream, AND snow cones but this place is kind of dark and seems dingy because of the darkness. It was dark because about half of the light bulbs were out. It didn't look planned either because it was random. Anyway, it is what it is, water, but I probably won't return to this water and ice store. read more

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The water tastes good.. but the lady and man who operate the store are rude as hell.. I will not be returning. It is convenient but choose not to be yelled at for a little water splashing out the water container. I will not be returning. read more

The customer service is terrible. The lady who works here is okay (most of the time) but the old man is always irritated for some reason. One time I accidentally turned the faucet the wrong way and it sprayed water everywhere. The old man ran over to me and started yelling at me asking me "Why you make it rain?!" I understand that english is not everyone's first language but I almost laughed in his face when he said that lol. I told him to chill out and left some money on the counter to avoid anymore awkwardness. As I was walking out I saw him cleaning up the water and shaking his head. If you decide to visit watch out for the old man and don't make it rain in there. It's a water shop not a strip club! read more

First time in Phoenix, so no prior experience with refilling stations and just wanted a small explanation of what to do. The old man just grunted something and said get water extra something. I explained I didn't understand and he again grunted something but made it clear he couldn't care less, so I took off! read more

I've been coming here for about a year and have never had a terrible experience, the little lady that works there never gave me any issue or provided terrible customer service. But today, I went it to fill up my 6 gallons, and it was an older man. Very rude, and by the looks of the reviews, it seems like he is always like that. He threw my change on the counter instead of handing it to me and just seemed annoyed that anyone was even there. Hopefully I won't see him again. But just be aware, he isn't very friendly or welcoming. read more

The worst I've ever been treated in any store. The old man didn't even let me fill up all the water container. He told me to go somewhere else. I did nothing wrong. I hate to play the race card, it's not something I really ever do. But I feel that he was racist and didn't want me inside the store /: will never come back here again. read more

When the lady is working, never a hassle. when little Vietnamese guy is working -Little GESTAPPO ..always a problem for any simple transaction. Yelling at customers, watching you like a prison guard, complaining about 1 oz of water spilled, the guy is depressing and needs a 101 cust service class..never ever going back to this business . the guy is mad at the world, Really hope this business fails ASAP read more

We went her to refill our bottled water. Their faucets created a small side spray of water when dispensing that hit the window behind the faucets. The man working became visibly upset - it was WATER. He stood anxiously as we finished filling out bottles before cleaning the entire area as we waited to check out. I don't speak Vietnamese, but I am 99% certain we were being sworn at in Vietnamese. A decent water and ice with extremely poor customer service. I'm not sure we will be back. read more

Friendlier service. Not acknowledged at all until ready to pay. Felt like I was being stared at while filling my water jugs.

They have the best shaved ice around. It's SHAVED ice, like smoothly shaved and broken down, very pleasant to eat. The lady is always pretty nice, very quiet but always polite. I started coming here to fill my water jugs, they have many faucets so I finish quickly, even if there is a line. read more

I needed a fresh jug of water and found this place on Yelp, close to where I already was, and stopped to get my water. The outside dispenser was only a quarter so I put my money in the slot, held the bottle under the spigot, and pushed the button. Instead of going inside the bottle it began spraying all over me, my key fob, and the outside of the jug. What the heck?? It took me a minute to realize I had forgotten to take the lid off first! So I had a laugh at myself, went inside to explain what happened and asked the nice, good looking young man behind the counter if I could top my bottle off since it was about a cup short of full. He smiled and said go ahead, which I appreciated. On the way out I got panhandled by a young mother with a toddler in a stroller, caved in and gave her a dollar. I'm usually pretty good about saying no to that but the sleeping kid won me over. So my cheap water ended up costing me more than store bought. Such is life. They also sell Thrifty ice cream! read more

Water & Ice - Water Stores Near Me - Mesa, Arizona

This is a lovely, local business. Its family run which I like, and the water is good. They have always been polite to me, but then I'm polite to them too. The provide carts to load and unload your water jugs too, and sell icecream too! read more

Love this place.. love the shaved ice but very addicting. Nice man who owns this small business! Anytime we have the chance to try a local business we do! read more

Find a different place to get water and ice!!!!! The lady owner was very rude. Yelling for using the bottle cleaner water to clean my jugs!!! I read the other reviews and I feel like I've experienced the same service. Will never go back!!!!!!!! read more

My sister and I were treated so horribly. I will N E V E R go back. I'm reviewing to prevent any readers from experiencing the same disrespect, or for the owners to do an overhaul on their customer service. Please read. I love Thrifty's Ice Cream. It's hard to find in my state so I was excited to learn it was being sold at this Water and Ice. My sister and I were greeted by two soft hellos as we entered. After reviewing the ice cream options we each asked for a sample. (Every ice cream shop I've ever been to provides samples. Furthermore there was a bowl of spoons near the ice cream cone sizes and pints display. So I believe asking for samples is regular ice cream shop request.) The woman behind the counter gave me a piece of ice cream SO SMALL I tasted nothing but the spoon. She did the same to my sister. Now the spoons she used were regular size so we figured maybe that's why the samples were so small. We ignored the first sign and for another sample. I asked for Rocky road. As she was "preparing" the sample I noticed she was literally only putting the chocolate on the spoon. While she was "scooping," dipping really, I asked her to include a marshmallow. (Yes I would like to taste the marshmallow in a Rocky Road sample.) She acted as if it was the biggest chore to do it. I was given a sample that was a marshmallow with a drop of chocolate in it. I don't know WHY I was even willing to buy ice cream after that. My sister saw her response and had to ask me what's her problem. That's how I knew I wasn't reading too much into things. I told my sister never mind, I'm not interested in the ice cream. Just pick your own and let's go. My sister got one scoop of ice cream. It was so small, I swear it was less than what the scoop is made for. She reluctantly rang us up for $2.17. I gave her two one dollar bills, one dime, and two nickels. ($2.20) I kid you not, she raised her voice at me, saying "I SAID TWO SEVENTEEN!" I told her "THIS IS TWO TWENTY!" That was the final straw for my sister. She picked up the change and said you know what, I don't want your ice cream if you're gonna be rude. The woman shouted something in her language then slammed the ice cream in the trash. In a few words we told her she's disrespectful, needs to learn customer service, and was acting as if we wrong her. We are never, ever going back there. Not if it was the last Thrifty's on Earth. I don't know why she was literally irritated that we entered a shop that sells ice cream to buy ice cream. I can only think of race being the reason. Who knows! Any way I would give negative stars if I could because the only things I got from this location were to taste a spoon twice, talked to as if I was stupid for having enough money, and cursed out. Incredible! read more

Do not come here! If I could rate 0 I would. I have NEVER received such terrible service from anywhere! There was one lady working, I'm not sure if she's the owner or just an employee but she was so rude! Rolled her eyes and grunted as I asked for a sample, was rushing me, and had the worst attitude I don't even know how to describe! Never have I EVER had a worker at an ice cream shop yell at me asking whether I want the cake or sugar cone. Employee was so rude I decided to leave and get my ice cream elsewhere. There's no way I can support this business the way we was treated. read more

I come to this water and ice every week to fill up my 5 gallon water jugs. They have prompt service and their water is great! The price is low which keeps me coming back! read more

This place is horrible! I bought water from the outside vending machine.The water smelled like urine! I came in to ask for help . The young girl behind the counter called the owner, who refused to do anything. I gave my name and number and asked for a call back and the owner told his staff to ask me to leave. Crazy .. I just wanted clean water. Sad the owner cares so little.. Gross the water smelled like pee... read more

Don't buy water here it taste like dirty tapppppp! I'm trying to find good tasting clean water. Also the water Machines outside of safeway is no Different your Basically paying for tap water. Save your money and go some else when you do find a place let me know. read more

This is where I get my water all the time. Once, one of the bottles had icky stuff in it - I went back to let them know and they refilled it for free. read more

I have been getting water here for years and have had the wife and husband owners assist me. The place is always clean, well stocked and they are polite and helpful. I bypass another much closer store to come here because I know I will get a good product from trustworthy people. DA read more