From the moment we entered the store the entire staff was courteous and professional. Our salesman,…read moreGreg is knowledgeable and friendly. The transaction was without pressure and the service after the sale was completed has been exceptional. Highly recommend working with 1916.

Walked into the store with my 13 year old son at about 1PM on 7/21 to see if there were any Rolex…read morewatches available. The lady in the a Rolex department was helping an older couple. My son and I waited for about 10 minutes. No acknowledgment, no sense of urgency and no one came to great or say hello. This was my first time staying in Philly so I had a short walk from the Ritz Carlton. After such poor service of no one coming up to us to offer us service, we walked out. Please do a better job of providing a service.

Overpriced and poor quality. My necklace that I had them…read morerepair broke THREE TIMES after the initial repair. I don't know why I kept going back. Will be going elsewhere. Also severely overpriced. $60 for a simple repair, when the place literally next door quoted me $20.

friendly, fast and reasonable price!! my fathers 14k chain was fixed within a hours.read more

Great service here. I've been coming here about once a year over several years. I'm always in and…read moreout within 5 minutes. I don't have fancy watches -- just the $100 range, and usually just need a battery. Friendly front counter. I'll use this place forever.

Ring the buzzer to be allowed in. Once in, you're greeted by a walkway lined with plastic shields…read moreand the most delightful fragrance of a clean dentist's office. I know my pieces are going to be treated with precision and grace. Staff are masked and safe. Professional and respectful, a velour-lined jewelry tray is presented for you to lay yours in it for inspection. Japanese elegance in hospitality and polite service are the norm. And that's on top of great pricing, no-nonsense conversation about what is needed for your timepiece's repair or restoral. Mine were my own tray of Guess and Gucci pieces whose batteries had expired, and a Bulova which needed some scratchy buffs removed and the heavy metal link band restored to its former greatness. The results were phenomenal. And great value. Convenient location and excellent service.

Maddy and Alan delivered as usual with the new add to my collection + part exchange. The trade…read moreprocess was fast and they offered me fair pricing for the piece I was parting with. Go see the team @ Precision Watches for outstanding service and personal attention to building the collection you want, not what they want to sell. Thanks team.

only interested in selling you pre owned watches and they make it clear you need to get purchase…read morehistory close to 6 figures in order to get a desirable watch

I foolishly removed the back plate of the watch to clean it and was unable to get it back on. I…read morewent to Fast-Fix to have the back reattached. The woman working the shop was very helpful and kind. She not only put the back on, but she changed the band to a new one I bought on Amazon. Their website said it would cost about $10, but I was given the services free of charge! Highly recommend.

Needed my engagement ring sized down, and they were able to get it done within two hours., Even…read morethough they were pretty busy for a Monday. These Service representatives are friendly, and knowledgeable, Eden was friendly and professional. Price is reasonable and the work is exceptional. Will be back if I need anything further. Thanks for your help Scott

My vintage Enicar diver is back up and running accurately. Expert, honest service at a reasonable…read moreprice. Highly recommended.

Great spot to get watches repaired. I can't speak to more complex asks, as the 2 watches I brought…read morein simply needed battery replacements. I came in just before they close for lunch at 12:30 pm and was asked to come back at 1 pm when they re-open. When I came back just after 1 pm, there were a few other customers, so I had to wait 10 minutes or so, but the actual process of my watches being fixed was very quick and was only $10 total. Service was also very friendly. I would definitely come back for any watch repair needs. They currently have a notice on their door that they are closed on Thanksgiving and Black Friday this year.

Replaced two watch batteries. Very good customer support. *Very* expensive, considering the work…read moredone.

I had the absolute worst customer experience of my entire life with this company -- particularly…read morewith two employees, Shaun and Myles. The company was formerly known as Analog Watch Co., and I previously reviewed them under that name. Since they've rebranded and changed their Google Maps listing, I'm reposting a summary of my original review. In short: avoid this store at all costs. The customer service is beyond horrific, and the product quality is poor -- despite the appealing design. I received one of their watches as a gift around 2017. It looked great and drew compliments at work and from friends. However, the movement kept failing. I contacted them for a repair. The first time, they replaced the watch instead of repairing it, contrary to my request. By the third issue, they started accusing me -- their customer -- of being a scammer reselling their watches. No explanation, just wild accusations. At the time, I was a full-time professional working in New York City, so their claims were not only baseless but deeply offensive. That's how it ended: no repair, no replacement -- just insults. They told me to get lost. Nearly a decade later I still can't believe that some people do business like this. It's a shame. Their designs are striking, but the movement is junk. And instead of taking responsibility or improving, they lash out at their customers. A sad story of a business that once had potential. If I could give zero stars, I would. Avoid these people.

George is now on 53 North 11 street by Filbert and 11th street!! He is in the sports memorabilia…read moreplace next door to The pizza place in the corner!!! Please don't forget to SEE HIM!! I'm so glad I found him- reliable and honest and affordable service!! It's across the street from Where he was before from the mall!!

Hubby got 2 watches online and both were too big on his wrist. He was so mad bc it took weeks to…read morereceive them. Originally we was gonna take it to the mall but afraid they might charge us a hefty price tag. Went on Yelp and found Creative Silver on Chestnut Street. Creative Silver is located in a shop that consists of three other businesses. If you need electronics, accessories, watch repairs, and custom shirts, this will be the spot as they are all in this one shop. George, the owner of Creative Silver, noticed us immediately and gave us a quote to fix one of hubby's watch, it only cost $5. We were shocked bc we sure wasn't expecting five lol. We were very happy and it took within 5 minutes for him to complete. He couldn't shortened the other one bc the links on the watch are the ones that can't be changed. But he did suggest to change the strap from the business across from him. We got the band switch and he charged us $10.