Well here we are again a year later with the same poor customer service from waste management. It's an absolute crime we don't have choices for waste management companies to provide service. Today I placed two full green waste containers on the street right next to each other, only one was emptied. I called in and reported the situation, the rep said we have a truck in your area, we will swing by and pick it up. No one came by, I rolled the full can back to my side yard, just to fill out next week I guess. Point here is the office will tell you how great their service is and tell you what you want to hear, but there is no action behind the words. read more

Was very impressed by them today! Last night realized our trash got missed so this morning I looked and there was a missed pick up option I filled it out at 9:30am and a truck came by at about 12 and picked it up! The fact they handled that so seamlessly and quickly was really impressive! Thank you guys! read more

On June 30th I called WM to request a 'bulk pickup'. The representative told me I had too many items for one pickup so she scheduled 2 consecutive Thursdays for the items. I placed the initial items curbside but they weren't picked up. I called and apparently they only noticed the following Thursday as a pick up date. I was told to remove the items and place everything out next week. Considering my age (85) this is a big inconvenience. read more

Board member for an HOA. This company is ridiculous when it comes to basic instructions for large items being picked up. They're complacent and have no accountability both in the field and their office staff. read more

The green container is missed nearly every single week, with the driver reporting that he made a pick up. No matter how many times I call nothing ever gets done. Unbelievable crappy horrible service. read more

The biggest idiots! They didn't pick up my trash 10/31 said my bill was past due when my bill wasn't due till 11/4 so I paid it that day plus another $25 dollar fee to pick it up on Monday today is Thursday these idiots still haven't picked up my trash and don't know why I will definitely be going in face to face tomorrow read more

A 25% increase in fees is ridiculous. This is why inflation is out of control, companies price gouging people for basic services. Wish I could unsubscribe. Then they drop a plastic bucket on our driveway, something we will never use. Is this why you have to charge everyone more? Carlsbad was right to stop doing business with you. Hope Oceanside follows their lead. PS- The workers are fine, they're just done their jobs. Its corporate that needs to knock this off. read more

Absolutely horrible service, when I have to call in for help it's useless. I asked to escalate my case to a supervisor & nothing was done about my trash not being taken two days later still nothing!! My trash is super full and I'm waiting on them. They failed to give a credit for the inconvenience because they said it will be taken sometime this week, absolutely unacceptable!! Terrible customer service. read more

Would give negartive stars if I could. The absolute worst company ever. On hold for hours to reach someone, then transferred then calls dropped. Can't get in touch with same rep and have to try again and again and again. Each rep gives a different story and jumped through hoops and then no resolution. Finally you think you have found the one person and oops, to no avail. They don't do what they say and your back to square one. Horrible business practices, holding you hostage for services unwanted, unneeded and then charging outrageous fees to pick up a dumpster that I need removed. 90 day cancellation policy and need a written certified letter to boot. I had to provide proof that I was getting residential service from EDCO for them to cancel. Still no resolution after over 7 hrs on hold, speaking to various reps and no one doing what they say they will do. DO NOT USE! read more

Actually, we have very little choice. My biggest beef with waste management is trying to get in contact with a human being. I wanted a simple service and went through their tree online and could not get what I wanted. I then went through the telephone tree, and that took forever. What happened to the days of making a phone call and getting what I do for you, sir. read more

The worst!!!we are in auto pay and they continue to not pick out trash I call and they say we are sorry we will expedite your request and make sure they will be there today by 5 read more

They did not empty 1 green waste all the way so I called & asked them to stop back by. I do a lot of gardening & need that space, they said they would but didn't. Now we have to wait another week. read more

Horrible customer service. A call to customer service and there is always a long wait time, plus a message excuse that says they are having high call volume (this message has been their excuse for several years now). If you want to change your billing due date, forget it. You are plumb out of luck. Horrible customer service. I said that already. read more

This company has the absolute worst service. Their website needs a serious software upgrade. I'm moving to another state which is unfortunately, also serviced by this company. I stopped service at my current address for the 22nd of this month. Tried to order new service for the new state. Their software kept populating my new address incorrectly. THEN I couldn't change it. THEN when trying to pre-pay, which I thought I could correct the address, it populated the old address for the bill pay. Now don't say it's my credit card address on file because I didn't get that far. So I called trying to correct everything. Spoke to a gal who said she couldn't help me but would transfer me to someone who could. I was on hold 45 minutes only to be told I was going to be transferred again. I said NO NO NO I've already been down that road and I've been on hold 45 minutes. She cut me off and put me back on hold. This is the biggest piece of shit company with HORRIBLE customer service, and I'm very sorry I'm going to be stuck with this company at my new home. Look to the right. Every review is horrible. read more

Just try to cancel this service online. It's an absolute headache and it leads you round and round.

There is always an issue with green waste service! It's either missed or unable to pick up, no other issues with other containers. I rarely use it and I dread using it. Also don't waste your time contacting customer service, they'll just say it'll be service next week! read more

My city uses them for trash pickup On Friday I had two issues. 1- when they emptied my green can 1/3 ended up on the street, 1/3 went in their truck and the other 1/3 is still in my can The same happened for 93 year old Nieghbor and several others on my block I called to complain and snaked for a manager. No managers available. I was told they would come back and clean up the mess This morning I called asking when they were going to clean it up and to inform them they forgot to pick up our blue can Again I was told they would get it Normal pick up day is Friday. Normal pick up time is before 11. Well it's Saturday night 6:00 pm and several homes on my street including mine, have grass in the street in front of their houses, and still have the blue cans out front as they have not been emptied I consider this piss, poor performance terrible customer service I wish I could fire them and hire another company. In fact, I'll look into that I called on Friday to c read more

Oceanside resident here. Thanks WM for breaking my bill in 2 from Oceanside utilities so now I have 2 bills to pay, increasing my rate, and changing my recycle waste pickup to a separate day. Great to be the customer getting shafted as usual. read more

If zero stars were an option, this company would receive it! Good grief. When we moved in (renters!), our green trash bin was missing and now, months later (after it being re-ordered when we moved in February!) We STILL haven't received it. Their customer service when trying to fix these issues has been even worse, rude and could care less. Wish there were more options in our area! read more

Worst company ever. It should be illegal for towns and HOA's to force residents to use this waste management service. There needs to be competitors and alternatives. read more

They are completely incompetent from customer service to the drivers. If I could give them zero stars I would and I'd cancel their service in a heartbeat but I am in an HOA that has contracted with them and they cannot just cancel the service. However, I will lobby the HOA to find a different service provider. It took 8 phone calls to schedule the service, which I paid for in advance, and then 3 more calls to actully get them to agree to pick up my bulky item, which was supposed to happen last Tuesday. It is now Friday and my items are still on the street and they won't pick up on Fridays or over the weekend which means they will hopefully show up on Monday! We shall see. read more

This company routinely does not pick up one of my waste containers ((trash, recycle, green). I called and said my recycle had not been picked up and they committed to picking it up by 7 pm. No pickup. I pay for this monthly and expect pick up once a week. If not, reduce my bill. Really bad service read more

I scheduled a routine pickup of old furniture. WM gave me the date, Monday, and time of 6:00 AM to 6:00 PM. It is now 7:35 PM Thursday. After calling Tuesday, Wednesday, and Thursday, with promises each day to "...get someone..." here by end of the day. After four days, the neighbors - and the HOA - are getting a little tired of looking at old furniture. On Thursdays call I was informed that the driver not only had drove by on two different days. He had taken photos for proof. The WM representative emailed me copies of the photos. They were of the first dumpster enclosure as they entered the condo area. About 100 yards and a street away. I included photos of the furniture and dumpster enclosure in my reply email. While on the call, I asked if they would just tell me "We're not going to do the pick up." Response - "No, no! We'll get it today." Tomorrow I'm renting a truck and taking it to the land fill myself. read more

Had to have a dumpster delivered got moving prep. They explained how it would go and it went just like that. read more

Waste Management - My rating. - Junk Removal & Hauling Near Me - Oceanside, California

The WORST customer service I've ever encountered. Read your contract carefully, THEY WILL SCREW YOU!!!

It's nice to pay for trash service where they wake the whole community at 7:30 am on a Saturday....every Saturday and I have called about having them pick up the large community dumpster at a later time but guess what now they are coming even earlier. read more

Had them remove 1 piece of furniture. They arrived after 6 pm (and I called twice to confirm that they were really coming) but they remove the item read more

I don't think this review will have any impact on service, as we have no other alternative but to use their services or take our trash to the dump ourselves. Several weeks ago I left a personal trash can on the curb with my "Waste Management Issued" container. The driver left the extra trash can with the trash in it. I was called by Waste Management the following week stating that I had an "extra" container and needed to pay for it. I explained that I didn't have an extra container, they could come and check my property. Today, after my trash was picked up by the trash man who reported I had an extra containter in front of my house was picked up, Waste Management came and picked up my trash container, leaving both the recycle containers. I contacted them by phone and they stated the trash man reported I had an extra container when they did an "audit". I requested my trash container be returned to me, they stated they cannot return it until my next scheduled trash day. I talked with a supervisor, Yvonne, who agreed to have a new trash container delivered on Monday. Since when is Waste Management allowed to steal my trash container???? read more

I called on Tuesday to schedule a bulk pick up (you can only schedule 3 a year) for Thursday. I called to confirm my appointment on Thursday when the truck had not arrived by 2:30, the operator found my appointment right away, I was told that it could take up to 7 pm before the truck will get here. Well it is now 11 pm and no truck. It was not easy getting that stuff to the curb, I sure hope I don't have to drag it all back to the house, that would be very inconvenient! Why schedule pickups if you are not going to show? Now I have to wait until morning to call and see what they are going to do, I know the neighbors are probably wondering why my living room furniture is out on the curb! If an appointment is made, you keep it or at least call and reschedule. Very poor service! UPDATE: I called Friday morning at 8:30 am to find out what happened, and because of the holiday the original ticket was not submitted correctly. The operator told me she elevated it to a supervisor, but I may not see a truck until Monday. I left to run some errands and when I got back all the stuff was gone! I was very happy with the service! read more

The call center in LA had a gal there that was extremely rude. Her name was Elizabeth. Super bummed on lack of accommodation more than anything. read more

Not sure if I've chosen the correct site for this, but it is intended for the trash collectors with WM who work in Oceanside. Today I received a notice on my green waste can telling me it was not picked up due to contamination. So I opened the lid and noticed a plastic trash bag was sitting on top. This is the only thing I could see a driver talking about. The made me made. The driver has time to look inside and fill out a notice, but instead of removing the plastic bag, and then emptied the green waste, they filled out the slip. But NO, that's beyond them. First off, i did not throw the plastic bag in the can. I have no idea who did it. The can was placed on the street at approximately 6 pm the night before. The can is not on private property so i have NO way of controlling access to it once I set it on the street. This is total BS. WM drivers I have found over years I've lived in Oceanside are some of the laziest workers i have seen. I know not all are bad and some go out of their way to do a good job. But the ones in our area are horrible! They drop trash on the streets and don't pick it up. Sometime our block is completely missed. Not sure how this company vets it's employees but some of them need a kick in the 6 or shown the door. My father in law was a real trash collector back in the day when they had to pick up the can and dump it by hand. No fancy lifts to pick up cans. They went up driveways to get the cans. Plus they picked up any trash that spilled while doing their job. WM drivers are so lazy that if they can't use their mechanical lifts, they leave a note and move on. WM you need to tighten up your crews and have supervisors in the field making sure these guys do their job. Next Tuesday this can will go out and I'm going to make it a point to be home when the truck arrives. If he try's to do the same thing i will let him know that i am not happy and to request a supervisor to come to the location. Do your job and to those who do the bare minimum, get off your 6 and do your job. read more

I was scheduled for a large furniture pick up on 6/8/ 2021. I called a couple times they said they would be out, talk to management they said they would be out. Nobody has come it's ridiculous. I did everything they asked me to do. We are senior citizens so to move the stuff out is difficult. I set up an appointment somebody came out in a large truck and said they were for e-waste. The furniture looks like it wastrying to move but my furniture still has not been picked up. read more

The absolute worst company I have ever encountered. Like all the other BAD reviews I scheduled a bulk pick up for our Thursday regular trash pick up date. They never came! I called their c/s line the next day (Friday), and spoke with Ken (a supervisor) there, he absolutely guaranteed that the truck would be out that day (Friday). No truck arrived! I called again on Monday, and finally on Tuesday I phoned their corporate office and spoke with a woman there who absolutely AGAIN guaranteed that my bulk items would be pick to no avail! I have been with Waste Management for over 20 years, 17 of them from a different county (Orange County) I am now in Riverside county and not only are their fees 2 times higher than what I paid in OC, but they are now raising the monthly fee to a service they barely give. Looking for another weekly trash provider. If someone is looking to make some good money, and has a truck you may consider your services to us that do not want to stay with this company any longer! read more

Called for pickup of a box spring and old bed on Monday 14 December 2020. They offered the Wednesday of the same week for pickup. At the same time requested replacement bins for green waste. I have medium ones and they arrive with small replacements. The crew man asked if I was sure showing that they were smaller ones. They didn't arrive to pick up the box spring and bed. Called today at 07:03 am and talked to Alex. She said that the pickup was scheduled today. There was a follow up call this afternoon and they claimed they were picking up today some time before 6:00pm. It didn't happen either. There is too much incompetence and broken promises. I wonder what story they will have tomorrow. I wonder what's up with them not holding their agreement on a set of heavy bulky items being picked up that they want wrapped in plastic and other prerequisites. It is also an eyesore and in they on the curb. read more

Walk a mile in my shoes I always say. Use to have a trash pickup service back east. People love you to death as long as you get rid of what they don't want. Screw up and game plan changes. Most people from Oceanside and as a matter of fact Southern California are spoiled rotten by having things their way. Sure your paying for service but considering the regulations for getting rid of what you don't want in Southern California pray to GOD and be thankful for someone like Waste Management at any price. read more

As hard and dirty their job is as good is their customer service! We live here since more then 10 years: more then 520 weeks trash pick up - NO PROBLEMS! If you need something, if you have any questions they respond quickly, professional and friendly! GIVE THEM A PATCH!!! read more

Called to schedule a pick up and talked to the nicest person I ever met. Patronizingly nice. To the point where I knew the pick up would never actually be scheduled. Claimed to have set up a pick up; it never came. read more

Worst service ever! They picked up recycling and yard waste and did not pick up the trash. That was on Friday. I called Saturday, they said they would be right out, didn't happen. I called Monday just after closing time so I had to leave a message and sent an email. Tuesday at 7 am I spoke to a rep and they said they can see my calls from Saturday and emails and VM Monday and said someone would be out that morning. Tuesday 4:30 pm I called again and the rep said they would file a complaint and radio the driver to ensure they picked up my trash before the end of the day. Tuesday night, still no pick up and mean while the birds are digging into the trash and spreading it all over the street, the neighbors have to look at the trash all week and I can't get one competent person to actually do what they are paid to do. I will start a campaign to get EDCO into carlsbad! #EDCO4CARLSBAD2018 read more

Auful...this company has an exclusive contract with the city of Oceanside to pick up trash. The service is poor, customer service is almost nonexistent. I am told I will get a call back, never do. Only gets worse. The management doesn't care, they don't need to since wherelse can one go? Answer, have the council have competition so we the people can have a choice. Just see how much Waste Management donates to our council, no wonder! read more

I rented a dumpster from them. Their pricing was among the best of the places I called. However, they seemed to do everything wrong. 1. Extremely long waits on hold - always. 2. The dumpster was left in the wrong location, after I requested of both customer service & dispatch, that it be dropped elsewhere. 3. They repeatedly couldn't find my account - because they got my address wrong. I corrected it, they still couldn't get it right. 4. Price wasn't the same as listed on their website. There were a few other issues as well, not worth describing. Look, I understand they're not attracting Wharton grads, but they ought to be doing some things right. read more