sent me a broken toilet and are being difficult with return. I'm not sure why a broken toilet…read morereturn needs approval from "higher ups" before the customer service person can approve it. Absolute BS. They put me on hold forever try try to get rid of me.

Had an appointment to visit the showroom, park in a handicap space. Go inside the door, the…read moreshowroom is upstairs to the left. I need a rollator, my mom has extreme difficulty with stairs. So we went to the front desk, which had no one there. There was a map of the first floor, with no obvious elevator on it. I called both numbers that show up when googling, one of which went to the store, and another to a call center which transferred us to the store. No answer. We heard someone talking down the hall, I tried loudly to get their attention asking for help and was ignored before they disappeared. Called another number on their website, which went again to the call center. Asked them to try calling the store, given our results. My mom by that point found the phone number for the person we were meeting, which also went to the store. I was starting to walk around a little more, hoping to find an elevator, when apparently the the call center got through, someone came down to talk to us. They have no elevator. Their solution was for the person we were supposed to meet to facetime us while we wait downstairs. The person who spoke to us claimed we shouldn't have have been ignored and the phone should have been picked up, that neither thing was normal. Well, the other reviews here, which I did not read beforehand, tell a different story. This definitely isn't the place to go if you have mobility issues, and it seems like their customer service level in general is awful.

Strike One: Showroom on second floor not handicapped accessible. No elevator…read more Strike Two: when we finally made it up the stairs to the showroom and told the people what we were looking for, we were told to walk around and look. Not one person at the desk at the entrance or those inside offered to help us. Not impressed with the customer service. I expect that from a big box store, not from a place that charges the prices they do. We'll be looking elsewhere.

Ferguson's staff made shopping for the perfect kitchen appliances a breeze! John M. was easy to…read morework with in person for answering all my questions and showing me the options available. He was also available by email and the communication was superb! He quickly replied to questions and changes during the process of choosing appliances. He made the purchase easy and even helped me with the rebate! Highly reccomended!!

Amazing custom service and exceptional quality. These lights will last for generations to come!…read more Alicia was great to work with. She has so many great options custom nautical fixtures, mirrors, hooks. I will definitely shop here again!

So you're standing in your big box store looking at that plastic light and wondering if it's good…read moreenough. Lemme help. It's not. We were standing where you are, but walked out and bought our light from Shiplights. This thing is solid, with metal that's gonna patina, glass in place of yellowing plastic and an upclose detail that those cheap lights pressed out of old water bottles can't even come close to (I mean, they're not even metal). It's so worth the money on looks alone. But then there's the customer service. We ordered a light. It arrived. Looked great. BUT... it was too small. Our fault, not Shiplights'. We just weren't thinking big enough. So we called them up and exchanged the light. But it was Covid time. Thought for sure this would take forever. Nope. Couple of days later the light arrived. It had an unexpected surprise. They credited us for the shipping. They hadn't offered and we hadn't asked. This is a small business, and it's Covid time. Plus, our mistake, like I said. But they credited it to us anyway. That's a standup business. That's someone you know is gonna help you with design challenges. Go ahead. Order the light. Take a risk and get some craftsmanship. It'll come and you'll be stoked. And if not, they're good people. They'll help get what you need. And that ugly, cheap looking light at the big box store? It'll always be there just in case craftsmanship and customer service aren't your thing.

Patronizing a local business often involves tradeoffs, but not here. Reasonable prices, high…read morequality, great designs, and friendly, knowledgeable serive. If you see something that's close to what you want, ask about it--many of the display items offer different finish, size, color, and globe options. If illuminating your home with a sense of style is what you seek, this is a great choice for lights and ceiling fans.

Cute local lighting business by the water in Newburyport. We went in there so my dad could check…read moreout their lighting options and get ideas for his house in Virginia. He didn't buy anything but did leave with a catalog. They are very friendly there, knowledgeable, and helpful. Great definition of a well run local business. The place is crowded with all types of lights - hanging, chandeliers, lamp posts, wall lights, in door lights, outdoor lights, weather resistant lights, etc. Go there to get ideas and talk to the knowledgeable staff. It's pretty expensive stuff but that's because it's high quality and many are made in the area. They also have a bathroom and will let you use it (unlike the Visitors Center/Chamber of Commerce!)

This is the second time I have hired E/R Electric. They made themselves available almost…read moreimmediately, after ordering the needed equipment, and installed so efficiently they were in and out in less than an hour. He went above and beyond to help with a couple of extra things at no charge. Highly recommend!

If I could give zero stars I would do so for both shoddy work and the horrible response when…read moreconfronted with the electrical issues created by this supposedly licensed electrician. E/R Electric (Eddie Rodgriguez) was the electrical subcontractor for my bathroom renovation project and installed a Panasonic Whisper-quiet exhaust fan with heater. He instructed my wife and I to "never run the heater and the exhaust fan simultaneously or you will burn up the motor". I should have questioned this at the time but was busy dealing with other major issues with the renovation. Well.. after the fan burned up for accidentally switching both on at the same time, I called a local electrician since we had other electrical work in the house to be done. The electrician who responded had to do a bit of research including discussing the issue on the phone with Panasonic customer support, and ultimately determined that the fan was wired incorrectly and installed with two hot wires connected (one for each the heater and exhaust) instead of a single hot wire to both as clearly spelled out in the wiring instructions for this fan. As this is a $400 fan, my new electrician suggested we reach out to E/R Electric, as he assumed it would save me money in parts and labor, fully expecting that Eddie Rodriguez would want to know he installed it incorrectly and fix the problem out of professional courtesy. Well this was the only thing my new electrician was wrong about, as Eddie reacted like a real jerk instead-- he refused to come and look at the issue, refused to speak to my new electrician, and basically just refused to be a decent person let alone a professional. So I paid nearly $2000 to have this repaired by the new electrician who was shocked at the response I received. He also found electrical code violations by E/R including multiple buried / hidden junction boxes and other technical shortfalls. Hopefully Eddie reads this and will learn to install these correctly, because now that the fan is wired correctly we CAN run the exhaust fan and heater simultaneously after all!! The entire situation and findings were so shocking that my new electrician has suggested I file a complaint with the state licensing board, which I am considering. Bottom line...DO NOT USE THIS ELECTRICIAN.

We picked Stacey's Home Decor specifically because they are a local business and were highly…read morerecommended by people we know and had great reviews online. Tony & Laura were fantastic! They were very informative, accommodating, and patient with us. We purchased motorized shades for our living room. They are super quiet, easy to control with a remote, an app on our phones, and are really easy to use with our Google Home. The shades look amazing, so much better than the plastic blinds with dangling strings that we had before. We also ordered 3 custom cornice boards for the living room & dining room. One of the valences was over 166" wide!! Tony and Laura gave us plenty of fabric options and let us order larger swatches of our top choices to help us decide. Tony really put a lot of effort into our order, he went out of his way to ensure that the cornice board style and fabric we wanted would be made to fit our window and would look just how we wanted it to. He even attached the rechargeable shade battery under the cornice board for easy access! Our shades and cornice boards came out beautifully and the quality of the products is top notch. They were considerate of our budget and helped us make choices that were within our range. Stacey's is there for the entire process from the beginning to the end. No 3rd party sales or installers! We felt safe leaving door unlocked for them to install while I was at work. We would 100% work with them again and recommend them without hesitation. They even surprised us with a matching throw pillow for free. Thank you so much Stacy's! Support a local business and contact them today.

From the owner: We offer a wide variety of motorized and manual window coverings such as shutters, blinds, drapery,…read moreand shades to meet all your needs, including favorites like Hunter Douglas Duette Honeycomb Shades, Silhouette Window Shadings, Luminette Privacy Sheers, wood blinds, Norman shutters, and more. Our fine window fashions will transform your living space into your dream home. Call on us today to fill your window fashion needs. We offer complimentay in-home consultations at your convenience. Our in-home consultations offer our clients the advantage of using their own environment and natural lighting to ensure the perfect treatment every time. Contact us today for an appointment. Please use info@StaceysHomeDecor for more information and a faster response

Top notch experience from start to finish. Justin Kerrigan is amazing. Would recommend Kuhlman…read moreElectric for everyone without hesitation.

My renters mentioned they had seen an outlet spark. Obviously concerned I reached out to Kuhlman to…read morecome in and take a look. The coordination was smooth and they fit me in earlier than I expected. They did a thorough diagnosis of potentially severe problems/fixed them and upgraded the condo's entire electrical system at a fair price. Ervis and his team were great about communicating updates and saw the project through from first meeting until the inspection by the city. Thank you to Ervis and everyone at Kuhlman.

Fast service. The job was done professionally, and on time. Pricing was great. Friendly and…read moreprofessional.

Kinney Electric came to our home to look over the work we needed done and told me I would receive…read morean estimate. Unfortunately, I never heard from him again. I called a couple of times to follow up and never received a return call. My husband has had a similar experience as well. I completely understand if a contractor decides a job isn't a good fit, but a quick call or message letting us know would have been appreciated. The lack of follow-through was disappointing.

Excellent, excellent service, selection of beautiful lamps and light fixtures . We also purchased…read moretwo ceiling fans, My first choice store to purchase electrical . They also have fabulous lamp shades!!!

Wolfers may be on the pricey side of things, but damn, the things they offer are pretty to very…read morenice, the lighting showroom is better and better located than many others options. I like all the people who work here a great deal. They have always been helpful and accommodating as seemingly possible. Good for the designer, architect, homeowner, or electrical contractor in you.