Some of the reviews I read have made me actually stop and laugh. This is a business which has had…read morethousands of very happy customers, very few of whom have stopped to write reviews. But the few who have had bad experiences can't wait to post about theirs. Take these reviews with a grain of salt. Jeff is a very nice man and tries hard to help people as best he can. I have had a scooter, or multiple scooters, for over 10 years and have been to Gem at least four times during that period. I have been there for repairs and for purchases. Granted you might pay a little more there, than you would if you purchased on the Internet, but you would have your scooter or wheelchair right there on the spot. You wouldn't have to wait days or weeks to get it. Isn't it worth a couple more dollars to have someone explain using it to you rather than opening a box and knowing nothing. And the products he sells are all quality products. How can someone expect him to take their off brand low quality product make them into something they're not, for a couple of dollars. Yesterday I went in for a repair. After Jeff pointed out to me all the things that would have to be fixed, and the cost of each of them, I decided to purchase a new one. Yes it was an upsell. But it made sense. He showed me all that he would have to do with my scooter and it would still be an older scooter. Now I have a brand new one and I'm very happy. As I said, I have owned almost the same scooter for about 10 years, and yet Jeff was able to show me features yesterday that I never knew my scooter had. I couldn't get that from a box placed in front of my door. For anyone on the fence, give Gem a chance. They are a very reputable company and everyone there will do the best they can do to help you.

The service and knowledge of Gem Wheelchair is unmatched. I needed a wheelchair repaired for my…read moremother in law and a new wheelchair for my father in law--the depth of knowledge needed to navigate the many options long with the speed fulfilling my needs gave me tremendous confidence that I was take care of my elderly in-laws in the best way possible. Gem is and will remain my only source for equipment and supplies. Jeff, the owner, goes the extra mile to make sure all needs are met. He is a true GEM!

They are the best. They work with the Va and are informative and very knowledgeable. They installed…read moregrab bars in my shower area without cracking. Any tile

I was exetremely pleased with the professionalism and courtesy that we were shown when Ira came to…read moremy sister's home to explain their services to us. He explained to us all options and pricing and we decided to use their company to install a ramp in front of my sister's house. The installer was on time and did a wonderful job with the installation. I recommend this business very highly. Thanks Ira and comapny for all your assistance. Rita Polidori

Dwight is fantastic to work with. He has saved the day countless of times over the years when my…read morewheelchair broke! Not only is he an amazing technician that knows his craft well, but he genuinely cares for his clients, is so kind, and goes out of his way to support. Definitely recommend working with him!

Dwight is the man! He has always been there for me when my wheelchair has needed repairs and he is…read morehonestly a blessing. He is super reliable, fixes things incredibly fast, and commutes around the entire city directly to your home to fix whatever problem you may have. His prices are very reasonable (as most of the cost typically goes to buying wheelchair parts) and he takes care of everything for you! 100/10

Also dealt with Curtis. He seemed nice at first. He was late for the appointment but seemed very…read morehelpful even though he could not fix the machine due to parts being outdated. But in the follow-up he began harassing us, calling us constantly demanding that we make an immediate decision on replacement vs. reimbursement so that he could hurry up and get paid. He became threatening and abusive in his language. We made a report.

Curtis came and repaired our dryer. Sears Home Warranty provided the appt and information. Curtis…read morewas very communicative and arrived on time to every appointment. He diagnosed and explained what he was repairing. It took three visits to get my dryer up and running and it's working better then before!!

We had a technical problem with a Drive mobility scooter. It was an issue with contacts for the…read morebraking system. Mobility DR was easy to contact via the web and telephone and I booked an appointment for the following day. The technician was knowledgeable and extremely pleasant. He was able to fix the problem by cleaning the contacts and did not need to install parts. For $150.00, he came to our apartment and got us going. All in all a fair price for great service. I have them on file for our next emergency and will not hesitate to book them again.

I am very happy with the professionalism of this Company. I needed a charger and with no problem I…read morewas able to get one immediately. I give it a 100% rating. Keep up the good work Mr. Carey Dunn.

Great! Fast installation and they really know the product. Reasonable prices too. Absolutely…read morerecommend.

Called Nick at Stairlifts Pro and he was able to come the same day to service the chair lift…read more Nick was extremely knowledgeable in the type of stairlift that I have. He explained in details the problem with the chair. He replaced the batteries and I asked him to give me a tutorial in removing the seat, should I need to. Truly a professional. Will definitely again. Thank you Nick.

They don't answer. I have a problem.and the phone number is…read morewrong, I don't know are they out of business? If yes what should I have to do if need part?

Had a stairlift installed. Great service, and easy to deal with. Always came when they said they…read morewould. Best price after checking with a few different ones. Juner (the owner) is so nice, and very willing to be helpfull.

This is the most accommodating company. Sensitive to every customer's needs and making sure that no…read morematter what, the customer comes first. Steve Bussani really came through for us when we really needed his help. Thank you.

Always professional. Always helpful and on time. Jordan is currently helping us to find a van to…read moremeet our special needs. It's been a pleasure working with them for the past 15+ years.