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Able Care Group

3.5 (14 reviews)
Closed • 8:00 am - 4:30 pm

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1 year ago

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4 years ago

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4 years ago

Horrible customer service. They do not follow up after leaving multiple messages on the phone.

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5 years ago

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8 years ago

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Lee M.

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4 years ago

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Scootaround Powered By WHILL

Scootaround Powered By WHILL

(2 reviews)

I'm extremely disappointed by my recent experience with Scootaround. I reached out to rent a…read moremotorized wheelchair for a family member with a form of muscular dystrophy. He relies on a motorized chair for mobility and independence. This was for an upcoming family vacation, and we wanted him to enjoy the trip with us as comfortably as possible. We clearly explained that he has limited mobility and weakened muscles due to his condition. Still, the representative informed us that the user of the equipment--not just the renter--must be 18 or older. The way it was said felt cold and dismissive, as if disabilities do not impact children or teens. This kind of policy excludes an entire group of people who need support the most. It also raises serious questions about ADA compliance, which I fully intend to report. After reading other reviews, it's clear this company has a pattern of poor customer service and questionable practices. Families dealing with medical conditions and disabilities should not have to fight to access basic accommodations. Scootaround, do better. People deserve more than technicalities and cold policies, especially when it comes to mobility and quality of life.

Rented and mobility scooter for a cruise out of Brooklyn NY, The chair continued to die even after…read morebeing charged overnight. After the cruise I called the company to report the issue and they said that the contract says I should have contacted the ships Guest Services. Based on their lack of service and maintenance of their devices I would suggest a different company.

Value Medical Supplies - Orthopedic Care: braces, support belts, prosthetics, etc.

Value Medical Supplies

(1 review)

What a horrible experience. I came down here for a scooter. I am on crutches, so this is no small…read morefeat. I called beforehand to make sure that they accept my insurance. Yes they do. Did they have the item in stock. Yes they did. I come in with the prescription. Oh no! They need the little blue state of NJ script, not the 8 1/2" x 11" my doctor typically sends for this type of thing. I figure ok, let me call the doctors office and have them re-write it. They can't b/c my doctor is away. The nurse got on the line and said this has never been a problem can she speak to the clerk? Sure. They get into a heated exchange. The clerk hangs up on the nurse telling me that I can deal with this myself because she is not going to be treated like that. I said ok but where does that leave me now? She said I don't know talk to your doctor. I call the nurse back she said that she was trying to explain everything to the clerk their reasoning and that she can't get ahold of my doctor until next week and therefore I'm without a scooter. The clerk wouldn't let her. So meanwhile I wasted 1 1/2 hours. My real problem is with the clerk who threw up her hands and said "not my problem". Avoid this place folks and go where they care about you.

From the owner: Medical supplies and durable medical equipment supplier in the Fair Lawn, Newark and Passaic…read morecommunities of New Jersey for over 25 years. We specialize in orthopedic braces, compression stockings and diabetic shoes, and wheelchairs, rollators, commodes, incontinence supplies, mastectomy products.

Able Care Group - mobilityequipment - Updated May 2026

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