I cannot say enough good things about Phoenix Medical Equipment on 176 Merrick Rd, NY. They were the ONLY place anywhere near where I was staying for the weekend that had the face mask and hosing I urgently needed for my CPAP machine. Without them, I would've had a miserable and sleepless trip. The owner was not only super accommodating but also extremely knowledgeable and genuinely friendly. He took the time to make sure I had exactly what I needed and provided excellent guidance along the way. It's rare to find that combination of professionalism, expertise, and true customer care. I would recommend this place without hesitation to anyone in need of specific medical equipment. Phoenix Medical Equipment came through for me when no one else could, and I'm grateful for the outstanding service. read more

I am totally impressed by the level of customer service provided by the staff of Phoenix at the Lynbrook location. They were attentive, informative and accommodating. They had the items I needed in stock! I am now a loyal customer! Thank you Richard Singer read more

NOTHING BUT AGGRAVATION! In 12/2019, my own personal home oxygen unit failed and decided to rent one through the insurance / Medicare coverage plan I had. My Pulmonary Doctor suggested a company, but I said there was one closer to where I live in Lynbrook, NY so lets give this little local guy a try and some business, my doctor said okay. THAT WAS MY BIG MISTAKE! I called and spoke to Ed, one of the owners of PHOENIX MEDICAL EQUIPMENT, I told him I wanted to rent a home oxygen unit and wanted my monthly co-payment to be taken out AUTOMATICALLY every month, I would give them my credit card number to put on file. Ed said fine. I set up my account with Janet, I gave her ALL the information she asked for, I received the home oxygen unit and everything was good to go, or so I thought! 4-5 months later not one payment was taken from my credit card? I called Ed to find out why? He said he would check and get back to me. That time Ed told me the company name given to my insurance, was not recognized by my insurance company, they go by a couple of different names? By the that was taken care of I got hit with a payment for 5 months back co-payments! That is what I DID NOT want to happen! Since then it has been ONE EXCUSE AFTER THE OTHER, my longest stretch of monthly payments lasted for 2 months! All the rest of the time I was behind 3-4 months at a clip. I am constantly calling to find out WHY, my payment was not taken OUT on time? The reason I get is, it's my insurance company's FAULT, they don't send Janet a certain paper she needs to bill me? My insurance PAYS THEM every month? That I see by my insurance statements! My co-payment DOES NOT CHANGE, it's the same every month. When I speak to my insurance company, they tell me, they hold NO PAPER WORK back and what ever paper work PME needs is sent to them. In the past few months, when I call to speak to ED or Janet, I am told they will call you back, they don't or Janet will call back days later. She complains, of the Covid crises, and she is overwhelmed with work and short staffed? Simple, HIRE MORE HELP! If that is the case. Since I started with PME, I am now on my 3rd, oxygen unit. Usually these machines are refurbished. My 2nd oxygen unit, I received in 12/2020, it was brand new, by March of 2021, 3 months later, the yellow warning light came on with a low whistle to alert me THERE WAS A PROBLEM. I called PME to tell them, the oxygen warning light came on. The woman I spoke to said OH, THAT'S JUST A MAINTENANCE LIGHT, shut off the machine for 10 minutes, and see if it goes away! Duh? This ts a machine to keep people alive, was anyone sent to maintain the unit? NO! Last week the yellow light went on and stayed on, I called again and spoke to a maintenance man, I told him the light would NOT go off at all and has been like that OVERNIGHT! He told me he could get there some time today, I said I had a doctor's appointment at 1:30pm, He told me he would call first before he comes, and if I was not home, he would come the next morning. Because I thought it IMPORTANT to have my oxygen unit checked out sooner than later, I CANCELLED my doctor's appointment, HE NEVER CALLED ME THAT DAY! He came the next day and replaced that machine to make that # 3 machine! Last week when I called for service on the oxygen unit, I was AGAIN BEHIND on my co-payments being taken out, again I asked to speak to Janet, again I was told she would call me back, my last conversation with her, SHE AGREED to take the monthly co-payment out EVERY month, and not wait for any paper work she claims she needed, finally GREAT NEWS! Wrong!!! I was now 2 moths behind and counting! Janet called me back the next day at around 6:30pm, I believe because I complained to the service man when he came that day! We got into it again about WHY she was not taking the payments out as she agreed to? Now she says her computer or something did not allow her to do it AND she just got the paper work so she is taking out the 2 months I owe PME, that was last Friday, I looked today Wednesday morning, still NOTHING was taken? I wrote this review weeks ago on another site. ALL still apply and the status is the same, sad to say. read more

I have surgery on my leg and need to order the compression socks. The first encounter with Janet was a good experience. When I need more socks after 6 months. She states she has to reach out to my insurance company to see if they cover it and she will get back to me. Weeks gone by and I haven't hear from her. So I called her again and she states she still awaiting for the answer. She states she will let me know. After 2 weeks gone by and I still haven't hear from her. I called her again and she states she hasn't hear anything from my insurance company. I told her I will call my insurance company and try to verify if they will cover the socks. I called my insurance company few time and was getting different answers each time. Some states 2 pairs of socks every 6 months and some states 2 pairs of socks every 12 months. I called Janet back and told her. Her response was she can sale me the socks without going through insurance, but I told her that I want her to go through insurance first. If the insurance company didn't pay them. I will pick up the bill. Another thing is I already paid Janet $100 Deductible the first time. My insurance company states I shouldn't pay her up front. She should wait until the claims was settled before she changed me the $100. 2 weeks gone by again and I haven't hear from Janet. So I called her again. The operator asked my name and connect me to her. Now she doesn't pick up her phone anymore. I called her few time and Left her voice message and she never return my call. I know she doesn't want to deal with me anymore because she is worry what if my insurance company doesn't pay her. Even I told her I will pick up the bill before. Janet really waste my time....... She should just tell me up front that she isn't going to order for me anymore instead by saying she will get back to me. This went on for more than 2 months. Janet service is unacceptable to a customer with special need. I will not use this company again. I also fine the same socks with much cheaper price on Amazon and got better service!!!!!!! read more

My go to place for all my medical equipment needs!! Great, knowledgeable and caring staff