My current doctor that WAS working under the Square Care organization is amazing. The in-office staff for Stony Brook and Smithtown offices were also always pleasant.
However, Square Care recently closed these two offices and did NOT communicate that the doctors in those locations were leaving Square Care entirely. In fact I only got communications that the Stony Brook office was closing, so I was under the belief that I could still go to Smithtown. The best part is that I received calls from the phone number associated with the Smithtown office saying it was time to schedule my appointment, and when I called that same number back the voice mail said this location was closed.
I left several messages on the "Contact Us" web option, making it clear who I was trying to book an appointment with, and they never got back to me to let me know that my doctor was leaving instead of changing locations. This is people's health care, it's really disrespectful to not divulge all information about who you can or cannot see in the practice.
I was able to get more accurate and timely information from other upset patients on the Nextdoor app. Luckily, someone there had the doctor's email, got her new number, and is sharing it.
This is disgraceful for Square Care. If you choose to work with doctors organized by this group, I HIGHLY recommend you ask them for an email address or secondary number that you can contact them with because the Square Care main office setup does not care about your medical preferences. read more