I had a good experience ordering medical supplies. Lisa was pleasant and very helpful when…read morecommunicating with my insurance company and listening to my concerns. I'm glad all went smoothly.

The worst customer service you can get. The staff is rude all around. 10;22 am they stated at the…read moredoor they were still closed. Not the right location for you if you want respectful care and help. Do your homework and you'll find other locations close by that are will to take your business.

Some of the reviews I read have made me actually stop and laugh. This is a business which has had…read morethousands of very happy customers, very few of whom have stopped to write reviews. But the few who have had bad experiences can't wait to post about theirs. Take these reviews with a grain of salt. Jeff is a very nice man and tries hard to help people as best he can. I have had a scooter, or multiple scooters, for over 10 years and have been to Gem at least four times during that period. I have been there for repairs and for purchases. Granted you might pay a little more there, than you would if you purchased on the Internet, but you would have your scooter or wheelchair right there on the spot. You wouldn't have to wait days or weeks to get it. Isn't it worth a couple more dollars to have someone explain using it to you rather than opening a box and knowing nothing. And the products he sells are all quality products. How can someone expect him to take their off brand low quality product make them into something they're not, for a couple of dollars. Yesterday I went in for a repair. After Jeff pointed out to me all the things that would have to be fixed, and the cost of each of them, I decided to purchase a new one. Yes it was an upsell. But it made sense. He showed me all that he would have to do with my scooter and it would still be an older scooter. Now I have a brand new one and I'm very happy. As I said, I have owned almost the same scooter for about 10 years, and yet Jeff was able to show me features yesterday that I never knew my scooter had. I couldn't get that from a box placed in front of my door. For anyone on the fence, give Gem a chance. They are a very reputable company and everyone there will do the best they can do to help you.

The service and knowledge of Gem Wheelchair is unmatched. I needed a wheelchair repaired for my…read moremother in law and a new wheelchair for my father in law--the depth of knowledge needed to navigate the many options long with the speed fulfilling my needs gave me tremendous confidence that I was take care of my elderly in-laws in the best way possible. Gem is and will remain my only source for equipment and supplies. Jeff, the owner, goes the extra mile to make sure all needs are met. He is a true GEM!

Dwight is fantastic to work with. He has saved the day countless of times over the years when my…read morewheelchair broke! Not only is he an amazing technician that knows his craft well, but he genuinely cares for his clients, is so kind, and goes out of his way to support. Definitely recommend working with him!

Dwight is the man! He has always been there for me when my wheelchair has needed repairs and he is…read morehonestly a blessing. He is super reliable, fixes things incredibly fast, and commutes around the entire city directly to your home to fix whatever problem you may have. His prices are very reasonable (as most of the cost typically goes to buying wheelchair parts) and he takes care of everything for you! 100/10

They don't answer. I have a problem.and the phone number is…read morewrong, I don't know are they out of business? If yes what should I have to do if need part?

Had a stairlift installed. Great service, and easy to deal with. Always came when they said they…read morewould. Best price after checking with a few different ones. Juner (the owner) is so nice, and very willing to be helpfull.

We had a technical problem with a Drive mobility scooter. It was an issue with contacts for the…read morebraking system. Mobility DR was easy to contact via the web and telephone and I booked an appointment for the following day. The technician was knowledgeable and extremely pleasant. He was able to fix the problem by cleaning the contacts and did not need to install parts. For $150.00, he came to our apartment and got us going. All in all a fair price for great service. I have them on file for our next emergency and will not hesitate to book them again.

I am very happy with the professionalism of this Company. I needed a charger and with no problem I…read morewas able to get one immediately. I give it a 100% rating. Keep up the good work Mr. Carey Dunn.

Very bad telephone manner, has no respect to patient calling in…read more Calling in for DME questions, person who picked up the phone (Cantonese speaking female) sounds like having a bad day at work with her boss. Call last less than 2 mins, swear will never recommend any friends or family members this pharmacy! Please respect and give some dignity to patient who are calling in for help!

Great service. Prescription orders are filled quickly and copays are always cheaper than the big…read morechain drugstores like CVS or Duane Reade. You might have to wait in line with all the old grandmas getting their scripts but worth the wait.

I purchased a medication that my insurance does not cover, it cost 70% more at MedEx than CVS.read more

Execellent customer service!!!! Here for a quick few days and they helped my family efficiently…read morewith what they needed!!! Thank you Medex Pharmacy staff! Highly recommended for anyone who's in the area to check them out!

I needed to buy some over-the-counter skin medications. It was such a pleasure to get what I needed…read morein this store, and so quick and easy. The pharmacist and clerk were so helpful, I felt like I had fallen into a time warp or slipped into an alternative universe. I had previously tried and failed to find these medications at a nearby chain pharmacy. It is really refreshing to go into a store that is well-stocked and where the staff understands what they are selling.

Amazing personal interaction. They call ME when a prescription is due. Absolutely stellar. I've…read morereferred several friends who thank me every time they go.