This is a family-owned business, with skills passed down generations. I made an appointment to have…read morethe AC and heating system replaced and they will prompt upon arrival. They got right to work, knew exactly what they needed to do get the job done, was very precise and professional. They were also very accurate as far as the length of time it would take for the installation. They also cleaned up their mess, which is a double plus. I would highly recommend them.

This gentleman installed a new AC on my rental property less than 6 years ago and there has been…read morenothing but problems. He then refused to return to the property and diagnose/make repairs leaving my elderly renters in dangerously hot conditions and me out of a lot of money. I do not leave bad reviews ever, but please do not give him your business.

Installed a new HVAC system. Great job, very reasonable and easy to deal with. Responded very…read morequickly.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

We had 21 yr old A/C units original to the home. After 3-4 years of band aid after band aid, they…read morefinally crashed out on us last week. With 105 degree days, 2 dogs, and 5 of us in one house we had to act fast. One call to Eddie Simmons and he swiftly got the ball rolling with Zach and Brandon. Eddie also showed up with 2 window units while the equipment and permits were on order. A TOTAL life saver! Today was install day (Amen) and Javier, Blayne, Anthony and Ryan were nothing but exceptional! Arrived early, cleaned up well, super professional, friendly, polite, HARD workers! Our experience with these guys was top notch and when I say they are my heroes today, I mean it! Thank you, guys, for making this huge investment feel less stressful.

A year ago they came to our rescue...twice. This time, they immediately arrived access the issue…read moregave their recommendations. Unit 21 years old best to invest in a new one vs wasting money not knowing how long it would last...I agreed. New unit I stalled today 8/21/25. It's sooo quiet. It looks Amazing too unlike the old beat up horse I had. The expenditures of owning a home. Eddie. Once again, Thank You and your team. Im a retired Marine a local barber at My Barber and I highly recommend this business.

I had a very disappointing experience with the reception staff at Cape Fear HVAC. I called with a…read moresimple question about my bill, expecting a courteous and professional conversation. Instead, Mrs. Laney and Mrs. Caroline were both extremely disrespectful and had terrible attitudes from the moment they answered the phone. As a customer, I wasn't argumentative--I was simply trying to understand a billing issue. Rather than listening or attempting to help, they were dismissive, rude, and made me feel like my questions were an inconvenience. Customer service starts with the first person who answers the phone, and unfortunately, this interaction reflected very poorly on the company. I hope management addresses how customers are treated because no one should be spoken to with disrespect for asking a simple billing question and shouldn't feel like they are annoying them by any questions it's the job they are getting paid for. I was so disappointed and after reading reviews I actually drove 30 minutes to talk to someone over them and when I walked in all I said was "hey how are you doing is there anyone that I can talk to over the establishment" and I was greeted by a older dark hair lady that would not give me her name or anyone else's that I could talk to after I told her what it was about. All she kept saying was we aren't going to be doing this which I don't even know what she was referring to because I was only there to talk to someone over them but at the end of the day if you are a person that feels like when you call a business you should be treated with respect please stay away from this business because apparently this has been a issue with other people according to reviews and it hasn't been handled

I had previously reviewed these guys and thought they were great. Well that's until you run into an…read moreissue with them. I've had them come out on 3 separate occasions since November 2025 to resolve an issue for me that never got resolved. They told me it was this then if it wasn't this it would be that. We jumped through the hoops and made all the changes to a tune of $800+. When the tech came out a third time in March 2026 and he literally told my husband what we had been having them come out to fix is how the system was intended to function. Sooo why did I just spend $800+ to fix a non-issue and why wouldn't someone else say that? Fast fast forward to May 2026 another tech comes in to complete regular service and what do you know that issue that the last tech said wasn't an issue turns out it is and now they said it would cost me an additional $1100 fix it. This is in addition to the $275 he had just finished swiping my card for to cover their yearly maintenance plan. I contacted the office and spoke to Frank. We agreed to split the initial $800 cost incurred and split ways and he'd reimburse me once he got the new quote. Sent him the quote but cropped the new company out because it's none of their business who has my business now. Well Frank now says they will not be able to reimburse me for failing to do the job and just charging me for things not needed unless I can provide them the invoice showing without cropping out the new company. I could be doing the repairs myself for all it matters. The point is providing you the next company's information should have no bearing or keep you from refunding charges that should have never been billed to begin with. Needless to say I am not being reimbursed half of the initial $800 agreed upon and Frank will likely come on here and try to justify not giving me my money back. Hope the $400 dollars is worth losing me as a customer forever and all the bad press I'm about to give you around town. I forgot to mention the new company is doing the job Cape Fear Air quoted for nearly half the price.

Had the yearly check up of our three AC units. Technician was very thorough and made on the spot…read morecorrections where he could. Stayed longer just to make sure everything had kicked in and was working properly. Thoroughly satisfied with the service.

We unfortunately had a blown fuse after business hours, but we were able to schedule for a…read moretechnician to come immediately the next day! Megan was a great help when I called early in the morning and within a few hours Brandon was on his way - great guy and great service. Extremely quick - our system was back up and running within minutes. Would definitely recommend this company to everyone and will be using again if any situations arise in the future.

Fields has gone downhill tremendously. They couldn't fix my outdoor spigots(BS)so they replaced…read morethem with low flow spigots. That's all they had in their truck. Now I can barely run a sprinkler and there is only a 3 inch space between the hose bib and the ground,impossible to hook a hose up to. They couldn't fix my hose bib out in the yard that they installed 7 years ago. They had to replace that with a new one as well. Their employee was rude and told me someone from the office would call us. This was several months ago. No one has called us.For $2000 we got phuct without even a kiss on the cheek. I had to give one star to post this review.

Chris was wonderful solving our heat pump problems last week. Fast, reliable and professional…read moreservice!

We have been using Phillips Mechanical Services for more than 7 years and we have never been…read moredisappointed. He is prompt to reply the phone calls and to schedule a visit to assess the issues and give us options for the repairs needed and he is professional and efficient. We highly recommend him!

We were referred to Phillips Mechanical Services by a family member. We cannot be any more happier…read morewith the customer service they have provided. The team at Phillips mechanical services went over and above when it came to repairing our air conditioning unit, even leaving us with portable A/C units so we didn't have to go without air. They offered very reasonable and fair pricing (which is hard to find nowadays), being significantly lower than other AC services in the area and did not charge extra for labor during the weekend and after hours. They stayed until the repairs were done, working on saturday and even after the standard 9-5 work day. Very professional and very friendly. Highly recommended for any of your mechanical services needs. Don't call anyone else before you call these guys!!