1. Buies Heating and Air Conditioning

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    Cameron, NC

    Buies Heating and Air Conditioning

    5.0 (1 review)
    Open • 8:00 am - 4:30 pm

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    2 years ago

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    We cannot say enough good things about Airrich Inc. They have serviced our HVAC system for several…read moreyears, and we have always been pleased with their professionalism and customer service. When our 18-year-old system finally stopped working, Airrich responded promptly and took the time to thoroughly explain the situation and all of our options. As the lady of the house, I especially appreciated that they spoke directly with me, answered all my questions, and never made me feel rushed or pressured. After we decided to replace the system, Richard was kind enough to come back to our home and walk through everything with my husband, carefully explaining the installation process for the new full-size HVAC system. We also chose to add a mini-split unit in our basement, and once again, every option was discussed in detail so we could make the best decision for our home. The installation crew was outstanding--courteous, respectful of our property, hardworking, and professional. They completed the job efficiently and cleaned up every speck of debris before leaving. From start to finish, the entire experience exceeded our expectations. We would give Airrich Inc. 10 stars if we could and highly recommend them to anyone looking for honest, knowledgeable, and dependable HVAC service.

    AirRICH has been helping us out with A/C issues since we moved into this house 3 years ago and it…read moregot struck by lightning. They have been terrific every time - always available when we have needed them. The office and the technicians are all very accommodating. They just recently put in a new system after coming a couple of times to deal with issues, and helped us work with the electric company to finance almost all of it. They managed to get a unit in a very short amount of time (you know how hard it is to get anything these days) and installed it today. Yay! I highly recommend them.

    Comfort First Heating and Cooling - Reliable HVAC, plumbing, and electrical services in Sanford to keep your home safe, efficient, and running smoothly.

    Comfort First Heating and Cooling

    (87 reviews)

    This review is ONLY REGARDING REPAIR CALLS!! A little after…read more8 AM this morning I called back, explained to the customer service person what had happened and how I had not received any phone calls after calling multiple times. I finally get a call back about 915 this morning. They were trying to schedule my appointment for Monday. They explained that they were booked up, and how Monday was the earliest they had. When I explained that I had paid a lot of money for this unit and how I have had three problems with the unit in the last year and a half, they said "we moved some things around, so somebody will be able to come out there today and quick. So the guy came, and apparently the plan was to only "look" and see what the problem was. The guy said somebody would be out Monday or Tuesday to fix the problem. At no point did they tell me todays appointment was going to be a "diagnostic call". I was misled into believing they would fix the problem today. Because I bought my thermostat with mY HVAC there was a warranty on my thermostat. This was the only reason I did not replace it myself. Yes Comfort First Heating & Air had really good customer service during the sale portion, but once the sale was finalized their customer service has lacked. UPDATE: after speaking with Joe L. The service manager he was able to correct part of the problem. Joe was friendly and quick to take action. Thank you, Joe.

    They were supposed to come between 9am and 1pm. I was supposed to be the first stop due to my job…read moremeeting. They never came in that time frame. I am getting tired of the stupid Maddie AI. I will not renew my contract with this company if they can't even have a human talk to me. It's disrespectful to not show up and even more disrespectful to have AI customer service that is not even able to handle the problem. Just stay away.

    Buies Heating and Air Conditioning - hvac - Updated October 2026

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