Buying and installing a product I've never seen before, based entirely on the internet, without a qualified installer anywhere in Canada seemed like a ridiculous idea. Although we had a few bumps along the way, (shipping to a remote Saskatchewan community proved challenging) Cassandra went above and beyond to assist us. I installed it with the help of friends and very little instructions. My only suggestion: if you will need more than 20 linear feet of "custom router" tracks, request a second router bit. You will need it! Looking forward to our first -30 degree night this winter to see just how great it works. Several contractors working with me have never seen or heard of it and are awaiting the results of how well it works this winter. Darren from Meeting Lake, SK CANADA read more