Please note that this review is in regards to Warehouse on Watts as a potential wedding venue only.
My partner and I initially looked at W.o.W as a very high potential for our wedding venue for a number of reasons. We are all about supporting local grassroots initiatives/community, we have frequented many shows here and it held a special place and created a lot of memories for us, etc. Unfortunately, saying that our experience left a lot to be desired is an understatement.
Our experience started off with meeting Meg at the venue on February 7th, started off with not answering the phone, left multiple voice messages etc. It ended up being they had a surprise inspection visit so I don't blame them on this one - but it was an inconvenience as we both took off work early in order to come to the venue. We finally met and did the walk-through on February 26th in which Meg sent me a detailed outline of the rental fee, the open bar package and a Q&A about aesthetic decisions, rehearsal dinner, decisions on valet, what floor is used for what, food decisions etc. Between then and March 10th I had sent a few follow up emails regarding my rough draft responses and additional follow up questions. On March 10th I sent a final follow up email regarding those questions. On March 19th, Meg followed up with us and told me she has been "crazy busy and will respond soon." March 22nd, she texted me " Monday I'm getting on it". Monday came and I did not receive an update. Wednesday March 27th she texted me " I will 1,000% have it to you by today". Thursday March 28th I texted her I did not receive an email. Meg replied " I understand. I will alert you as soon as we get to all your requests. My assistant is away". Saturday March 30th Meg texts me "I finally have free time and a full management staff back in action. Will have to you by Tuesday and we can chop it up." On April 8th, I emailed the owner Gavin directly that I had not received an update since. I called twice last week, no answer - left a voicemail once, texted last Thursday April 4th - no response.
Gavin responded right away on the same date and notified me they just brought on a special events coordinator to handle private events.
April 11th I finally was able to "grind out the specifics" with their new event coordinator Cassie and Meg. Ultimately, I obviously went with another venue since at that point I knew I couldn't trust them on any given day, much less an important event such as a wedding.
One of my biggest complaints about my experience is their disrespect of a potential client's time. Whereas I bent over backward to try to accommodate to their time, responded quickly to emails and calls, they did not do the same for me and when they did respond it would be something like " can you do a 5pm call tomorrow" when I've been trying to chase them down for hours, days, weeks.
If you are looking at wedding venues for the first time let me give you my two cents. You've read my experience above, let me give you a contrasting experience. Another venue I looked into, responded 2 hours after my initial email inquiry at 7pm on a Friday. They responded to my requests no less than 24 hours (usually within 15 minutes). They were ALWAYS available. The experience was night and day. Whereas I felt I was bending over backwards pulling teeth at WOW for answers, this other venue was bending over backwards for ME, trying to impress me beyond all expectations. After speaking to a lot of my fellow friends that are married/ getting married - they certainly confirmed that any wedding venue generally goes over the top trying to impress you for your big day, hoping you will trust them as a venue for your big day and called my experience " a horrendous nightmare." If I can't trust them to keep promises, meet deadlines, and respond to inquiries - it was clear I could not trust them on a day that is FULL of deadlines, stress, and scheduling.
If you are looking at W.o.W as a potential wedding venue, I highly highly highly recommend against doing so - or wish you the BEST of luck, truly.
Now as a music venue - I used to quite enjoy going to the space and I appreciate the diversity of music and talent they bring in. However, I have not returned since they acquired their liquor license and are no longer BYOB. I have not returned since my wedding fiasco due to obvious reasons. If I do return, I will update my review on the music venue portion. read more