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    Ward's Apparel

    4.3 (8 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Levi’s Outlet Store

    Levi’s Outlet Store

    2.5(4 reviews)
    29.9 mi
    $$$

    OMG, where to begin The manager on 11/27/2021 was AMAZING!!!!! I love Levi's, it has been a long…read moretime since I had a pair and wanted to purchase a new pair. I tried on 1 pair and they weren't quite right. The salesperson who I later found out was the manager, went WAY above an beyond to see that I found the right pair for me (cause I'm short). She could have pointed out a stack and left but made sure I was satisfied with what I was buying. I would make the drive from Indianapolis, to THIS store just because of her.

    In late March of this year my wife bought me two pairs of jeans for my birthday from the Levis…read morewebsite. Apparently when she bought them they were on sale. It turned out that they were the wrong size. My wife contacted Levi's to see if we could exchange these for a different size. Customer service told my wife that through the website you can only do, and for an exchange we would have to drive to a Levi's Outlet Store. There are only two of these in our state, so we made plans to drive an hour to Edinburg one weekend. When we got to the Levi's Outlet Store in Edinburg, we were told that they could not simply give me a different size, as the prices were different. They told me I would have to pay extra because when we bought the jeans they were on sale... I don't know of any other store where you can buy a product on sale, have it be the wrong size, and then the store charges you extra for an exchange a because it's not on sale anymore. So I don't know if Levis customer service gave us the wrong information, or if this Edinburg Levi's Outlet just has policies that go against common sense, but either way our day was ruined, and we ended up just returning the jeans. I hope my wife was just being silly, but she said this makes her want to get rid of all of her Levis, and switch to a different brand. Afterthought: by the logic of this outlet store, I could make a profit by purchasing a pair of jeans at normal price on the website, waiting for a sale at the outlet store, and then "exchanging" them for profit. It's a really nonsensical policy.

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    Ward's Apparel - womenscloth - Updated May 2026

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