Not a huge fan of the service I got from Dr. Lai. I did not feel particularly taken care of and my…read moreexamination did not take much of my own concerns into account. She spent a long time talking about a variety of ocular diseases that had nothing to do with me and very little on my own personal health, making me feel like I was a student in a 200+ lecture room rather than a patient paying for individualised service. The cost for an eye exam was $140 for x-ray and glasses assessment , not including the substantial extra charge for a contact lens examination, which I decided to forego. I have to go back for another appointment because she misdiagnosed my right eye, giving me a weaker eyeglass prescription than my previous, which wasn't caught until the glasses had been paid for and made. Now I have to pay her another 50 dollars to correct her prescription because of the tiny fine print on it saying a re-consult is free within three months. I understand that optometry is not a cheap service, but it bothers me when my need for the service causes me to be taken advantage of. *Amendment: Dr. Lai generously waived the $50 fee to change my prescription, which is appreciated and demonstrates customer appreciation on her part. She chastised me for having taken so long to get if filled, though. She's a stern lady.

I heard good things about Dr. Leung from a friend who hates optometrists, and it's probably not…read morefair of me to write a review considering I've never been a patient of his. However, when I called to ask about the price of an eye exam I was quoted $90 but then told that a prescription for contacts would be an additional $30, and that if the prescription was for astigmatism it would be a $50 surcharge. $90 is already high enough, but if the point of getting an eye exam is to get a new prescription, there's no way I'm going to pay another $50 just because I have astigmatism. Again, not a comment on the professionalism or capabilities of Dr. Leung, just frustration with the business model.

It's not the place to recommend! I had a bad experience when I ordered a glass, a specific…read moreprescription from my physician, but I didn't get what I wanted. I will tell my co-worker, who has insurance coverage, not to go there. not again

They used to be my go to optician but they must be under new management because they are now…read moreoverpriced and have very poor customer service.

My regular optometrist that I have been seeing for years is located at Markville Shopping Centre…read more Due to ongoing issues between Ontario Health and optometrists, eye exams aren't available. Bummer. I tend to see my optometrist in December every two years. What now? I did a search and found Unionville Optometry. It's a bit closer to me. I sent an e-mail asking whether there were any appointments available for this week. Twenty minutes later, I got a response and there was an appointment after work on Thursday. It was perfect. You need to do a pre-screening questionnaire before you show up at the place. The questions range from what your existing medical conditions are, to whether you have ever had COVID-19. You are then given a list of points about what will happen when you arrive at the clinic. A lot of them didn't happen, such as getting my temperature checked. The short, accurate version is the following: - Arrive at the clinic, and either call or text the clinic that you have arrived. I did the former. The woman on the other end indicated to approach the door in five minutes and someone will let me in. - When you are let in, you are asked to wash your hands at the sink by the entrance. Soap and paper towel are available. You do not need to sanitize your hands. I had a nice technician who let me in. She looked at my car and commented on how nice the blue colour was. It was nice to hear. She then led me to a bunch of different machines to test various aspects of my vision and eyes, from pressing a button whenever you see a light flash somewhere, to getting a puff of air to test each eye's pressure. I also had photos of my eyes taken. After all tests were done, she asked me to take a seat in a designated waiting area and Dr. Mark would come see me. This clinic is a family-run business. The family name is Innamorato. My guess is that spelling and perhaps pronunciation can be pain points, so everyone calls the doctors by Dr, followed by their first names. I like simplicity. Dr. Mark was friendly and thorough. We analyzed my sight with my existing glasses versus what looked better to me. He was understanding and I appreciated his explanations that weren't completely medical speak in nature. He also has a sense of humour. He asked who my usual optometrist was. I said her first and last names. He started singing Ricky Martin's "Living La Vida Loca," which cracked us both up. I didn't realize that her first and last names do sound like La Vida Loca... haha! I paid at the front desk. When you do the pre-assessment, you are asked to enter a credit card, but no charges would be made to it. My guess is that if you don't show up, a $75 charge for not cancelling within 48 hours occurs on your card. The eye exam here is more than what I typically pay at my regular optometrist's office. The eye exam is more detailed and comprehensive. I am okay with it, considering my track record for a weird eye issue that I had a few years ago. You then add on how much it is without OHIP and it looks expensive. Luckily, I have health insurance with my employer, so I'm covered for a good chunk of this cost. I paid with my debit card. The transaction was smooth. I got my receipts and prescriptions from the woman. They were clearly printed out. I asked whether I had the code for this service provider on the receipt, so I could file my insurance claim. She wrote it down for me. Remember to ask for it, which will make your claim easy to file. I filed my claim online after I had dinner. It went well. I got reimbursed today. Direct deposit is awesome! I had an excellent experience and felt comfortable. If my regular optometrist is still closed when I need my next eye exam, I'd return to Unionville Optometry without any hesitation. This clinic is located on the south side of Highway 7, next to Midas. There is plenty of parking and the signage is so brightly lit that you truly can't miss it on a dark evening. (462)

The lenses I purchased from Unionville Optometry are of low quality, even though the establishment…read morecharges high quality prices. They scratch easily. I am a senior and have had a lot of experience with prescription lenses over my lifetime. The lenses I have purchased in the past from other similar establishments have lasted for years and I have never had any issues with scratches or otherwise. The lenses I bought from Unionville Optometry lasted 7 months, despite the fact that I took good care of them because they were expensive. I was told by Unionville Optometry that the scratches were my fault Given the care I took with my glasses, I do not accept this. The manufacturer's warranty is limited to 3 months. The optician refused to assist in any way. I do not ordinarily purchase my lenses from Unionville Optometry. I only did so this one time because my optometrist, who works there, suggested that I get my lenses there. I would not recommend purchasing prescription lenses at this establishment.

I saw Dr. Grewal for the first time today. The full eye exam is $82. The pre-test included the…read moremachine with the balloon picture in it, and glaucoma (air puff) testing. During the eye exam, she took a history, asked me about any issues I had, and then did the "1 or 2 game" with me. She specifically mentioned assessing how my eyes work together, and did some tests with both eyes open that I hadn't had done before. I also opted for basic contact lens fitting, for an additional $55. For years, optometrists have been telling me that because I have mild astigmatism in one eye, all contact lenses are going to be blurry. (Basic lenses won't fix the astigmatism, and astigmatism lenses were too strong for me.) Dr. Grewal told me there's a "mathematical conversion" that will allow me to wear basic lenses and still have clear vision. This is the first time any optometrist has let me know this is an option. Dr. Grewal put contacts in my eyes. It took a number of tries to get the right lens in, and she kept reassuring me it wasn't my fault- which was actually really helpful. Then she taught me to remove and replace the lenses. For the next week, I'll wear contacts for longer and longer each day. Next week I'll return to report back on how these lenses feel, and she'll give me at least two different brands to trial. She says we can repeat this process until I find a contact lens brand I am most comfortable with, all for the $55 fee. Look and See is about fifty dollars cheaper than my previous optometrist down the street, and their care is way better. Dr. Grewal is knowledgeable and friendly, and I appreciate the guarantee that I'll find contacts I like. There was also no pressure to buy glasses or contacts from them (so far)! *It is important to note that these were the fees for eye exams and BASIC contact lens fitting as of January 2019, and these fees are subject to change. Astigmatism lens fitting costs more.*

Dr. Grewal is fantastic!…read more I was trying to get a new pair of glasses that same day and realized that my prescription had expired. Dr. Grewal's office got back to me on the same day and offered me several availabilities. They even managed to squeeze me in for a same-day appointment due to a last minute cancellation. Compared to most optometrists that I contacted, Dr. Grewal's eye exam fee was very reasonable and she was knowledgeable, thorough and friendly in her examination. I will be coming back here in 2 years to check my eyes again.

It was easy to book, and I could make a same-day appointment. The optometrist conducted a…read morecomprehensive exam, and my appointment lasted 45 minutes. My only issue is that after my pupils were dilated, I was approached to consider looking at frames - this was difficult because Lenscrafters is so bright, and my light sensitivity gave me a headache, which I didn't expect.

really bad experience not with the doctor but the girls that work at reception they billed Ohip for…read moremy eye exam I had to back the second time to have my eye dilated she billed ohip again which that was included with my eye exam I had to go back again the receptionist said I had to pay which ohip covers two follow ups so what they do charge the patient 55.00 and get the rest from ohip the two girls that work at reception they cheat and lie they take advantage of the seniors especially the ones that don't understand the system I will hav them investigated I already called in I will stop them from treating seniors like they don't know anythin.

After having my eyes tested and having a new prescription, I needed assistance in deciding on…read moreprescription sunglasses. Leo was the agent who addressed my issues. Having encountered issues the previous year with another agent. I was most grateful to Leo for listening and trying to make up for poor service last year. He was amazing, doing everything possible to make this a much better experience. Efficient, friendly and understanding. What more does one want?

They don't honour appointments! Keep in mind that you can be…read moredenied an appointment if you made it online. I've been a loyal patient of this clinic for over 5 years and today I was told that my appointment is not his their system and so I have to reschedule. I did make an appointment and I did show the confirmation to the person at the front desk. But still I was told that next time I should call... Then please remove online booking tool from you site!

Booked an appointment for my teenage son to have eye exam at Bailey Nelson Queen East in Toronto…read more After the exam yesterday the doctor did not want to speak with me. I actually tried to speak with her. I thought that was odd. The manager of the store relayed the message that my son could benefit from Blue Light glasses. We then went through the process of selecting those. Fast forward to this afternoon. The store manager calls, leaves a voicemail, telling me that they have made a referral and that my 15 year old knows about it. He didn't. I call back and ask what's up. I'm told that the doctor, in an abundance of caution, is concerned enough to refer my son to another level of clinic to assess the issue that he brought to their attention. The manager called because she felt the doctor behaved oddly by not speaking to me. While I'm happy for the referral, I am a bit disappointed that, between the doctor and the store manager, I was expected to hear of the doctor's concern via a teenage boy. Anyway, all of this is to say you may want to consider a different shop. In my experience optometrists elsewhere do actually speak with parents of kids about what is necessary to keep the kids healthy. This place sort of does that, though you may have to wait 24 hours and hope that the manager comes to feel a bit off about the doctor to the point of calling to let you know herself

Had a great experience at Bailey Nelson during my eye exam. They offer direct billing for insurance…read morecompanies as well which is super helpful for my claims. My optometrist was friendly and very informative of what was causing my eye discomfort. She took the time to explain and showed videos to make sure I understood and offered advice on how to take care of my eyes at home. The inside of the store was clean and the other staff members were attentive and nice. I personally didn't have time to browse the shop for glasses but they do provide 30 minutes after your exam to look and try frames. Everything is operating by appointment only but it's easy to book it on their website. I plan to return in the future to try on glasses and recommend anyone to go visit too!

I visited Doctor Vyas this summer due to a stye that had not gone away for months. He prescribed me…read moreoral antibiotics, that I was on 4x a day for 10 days. This felt very extreme. I was very hesitant because oral antibiotics affect the body in many ways, and affected my daily life at the time I was taking them. However, with my little knowledge, I trusted him. My issue did not go away. I was told later on by an ophthalmologist that I should have never been prescribed an oral antibiotic for a stye. I wish I would have known that these type of doctors are NOT ophthalmologists and are not specialized to deal with these issues. I do not recommend and please note if you are ever dealing with this issue.

Stay away from this clinic, the eye doctor just rushes you thru the eye exams and you end up with…read morewrong eye glass prescription and then gouges you with costs.