A+! I went to get my first eye exam in like 15+years. He was thorough and explained every step and…read moreexplanation of what's happening. He wasn't rushing and it took full 20-30minutes for full exam. I will be getting my regular eye checkup from him now on.

Very poor service. The receptionist at the ophthalmologist's office was incredibly impatient and…read moreimpolite. Not only did she lack patience and courtesy, but she also treated children poorly. It is evident that she needs more training in dealing with young patients. When my child and I were waiting in the waiting area, the receptionist rudely shouted at them. I would highly recommend seeking medical care elsewhere, especially if you have children.

This is the place to get your eyes checked. For $90, the optometrist gives you a super…read morecomprehensive eye exam that some places charge $140-170 for. It's a great deal and you get to learn a lot about your eyes. The optometrist is very friendly and informative, he isn't here trying to pawn off a prescription and end it there. He will go beyond this point and explain everything in concise details so YOU understand your current eye health. I don't think I ever had an optometrist go out of their way to do some health teaching like he has done here. Please go here if you need a new optometrist because he really is amazing and deserves the recognition for local Markham residents. A lot of East Asians suffer with poor eye sight and they need an informative eye doctor; one who isn't just going to hand out prescriptions and call it a day.

Dr. Nhan is amazing! She is incredibly patient, kind and knowledgeable. The staff at the clinic are…read morealso fantastic--super helpful, friendly, and always ready to assist. I highly recommend Dr. Nhan and her team for anyone looking for a compassionate and professional experience!

Dr. Nahn and staff were so amazing to my husband and I. We recently moved and I did not have my…read moresame eye provider anymore. Dr. Nahn was so great to fit us in her schedule and we were able to get the best eye exams, contact fittings, and glasses. We sent for our glasses and it came back within two weeks, and this was during the May two four long weekend. Highly recommend!

I came here on the recommendation of a friend. I was surprised at the professional and friendly…read moremanner Dr. Krystal Chan presented herself. She was able to answer all my questions (I had a lot) and did not have to wait long before actually being able to see her. She knows her stuff! Dr. Krystal Chan can, from what I observed, speak conversational canto and mando which is ideal for the neighborhood her clinic is located in. I took off one star from my review due to the difficult parking situation at that plaza the clinic is located (this is really no fault of the clinic, but I was still inconvenienced by it).

Amazing service by Dr Krystal Chan with the newest eye technology and equipment. Dr Chan is…read morefriendly, pleasant and very helpful. Staff are great and the sister company Optician is just next door I will never change my Optometrist!

Grace Family Eye Care is one of the few original tenants of Pacific Mall when it first opened in…read more1997 that is still in business. Pacific Mall is filled with stores selling prescription eyewear and sunglasses but what sets Grace Family Eye Care apart from the other stores is Alvin, Edward and Nigel are all licensed opticians and are very knowledgeable about the correct designs, fits and dispensing of lens for the correction of a person's vision and they are very fair and professional. You will notice that many of their other competitors in the malls, have a huge selection of sunglasses and pretty girls as sales persons but they aren't as knowledgeable about what's the best fit for your eyes and they most likely aren't licensed opticians. If your at Pacific Mall and looking for a good optical store that has staff that is very knowledgeable about the business and are very fair and professional, I recommend Grace Family Eye Care, I have been getting my eyewear needs from them for over 10 years. Like any store in Pacific Mall, they are open to price negotiations. They are also fluent in English, Cantonese and Mandarin.

I've been coming to this place to get prescription contacts for the past 8 years. Unlike most of…read morethe dodgy optical places within the Mall they are very helpful and attentive. I've recently moved downtown and this is still the only place I go to for affordable monthly contacts :)

I have been seeing Dr. Alvina Lo for the pass 8 years or so and always have a good experience…read more She used to be in Scarborough Town Centre and it was a nightmare finding parking there. Since she moved to Midland location and having her own office, the experience is 100% better. She is always patience and thorough with my routine eye examinations. All my questions and concerns always be addressed. Recently even refer me to see a specialist right in the same North Scarborough area, which is super convenience for me.

She was suggested to me by a local optician and I was very pleased to find that the cost of her…read moreexam is not only extremely reasonable ( I don't have insurance ) but I sure as heck got value for my money! I saw her for a prescription for distance as well as a separate prescription for reading/ working on my computer. She was very patient and super thorough, so much so that she even measured the distance of my outstretched arm so she could find the optimum range for my reading/ PC glasses. At no point did I feel rushed by her and she was more than happy to answer my questions. I was so happy with her that I messaged an eye glasses wearing friend about her! The office was very clean and her receptionist was also wonderfully welcoming and polite! I also liked the fact that she is an optometrist without a glasses shop. I hate going to those, the glasses are always UGLY and you only ever get 15 minutes with the eye doctor. GO SEE this lady, you won't regret!

Be aware!!!!! They gave me an examination I didn't asked for…read moreand was not noticed about there were 2 different exams. And the prescription was not correct! Need to replace for new lens after a week of headache from the glasses.

On June 4, 2021, we signed a Myopia Control Service contract for my daughter, which clearly states…read moreMyopia Control Program Includes: - First year product and service (visits) - Yearly services, at least one visit per three months, up to the age of 19 years old. - Starter lens cleaning solutions. We paid $2500 ($400 for the Ortho K sphere lenses and $2100 for Ortho K service) upon signing the contract and started the Ortho K program. We were told at that time that for future years we only needed to pay the cost of lenses when new lenses are required due to prescription changes or damages). Now one year has passed, and we visited again this morning. We were told we need to renew the service to continue the myopia control program. She said it's not just for the cost of the lens, additional yearly fees goes without saying. When I took out the paper contract signed from last year and tried to point out what the contract says, she felt very upset and told us the original contract is voided if we don't pay to renew the service. Wow, a formal written signed contract can be voided arbitrarily by her just like snapping a finger!!!!! And she even charged today's visit to OHIP instead of covering under the service contract which states at least 1 visit per three month till my daughter is 19. So basically we paid $2100 for our first years' 6~7 times visits!!!!! We didn't want to waste any time arguing further with this place with NO honesty, NO professionalism and NO business ethics whatsoever. Just want to share our expensive lesson and hope it can help whoever reads this review make a wise decision.

What a wonderful clinic and staff. I just moved to Markham so I was nervous to switch to a new…read moreoptometrist. I cannot say enough how happy and relieved I am to have found Markham Stouffville Optometry. Both Dr. Zhou and Nick were absolutely fantastic. Both very knowledgeable and thorough. Nick helped with direct billing, testing, and glasswear selection. Dr. Zhou calmed my fears about macular degeneration, which runs in my family, by going over the results of each test I had. The clinic also offers 3 levels of testing which I've never seen before. I think that's a great idea. Thank you all so much. You have found a loyal client in me.

I had a great experience at Markham Stouffville Optometry! Dr. Zhou was professional and attentive…read more She took the time to answer my questions and provide explanations in detail. It is clear that she is very passionate about her work and cares for her patients. Her clinic was clean and well-equipped, and her staff were knowledgeable - I was very impressed. I highly recommend!

Good customer service. Great and friendly doctors. Good hours. Glasses can be pricey.read more

The front desk ladies are in a serious need of a sensitivity training. How to greet people , how to…read moremake eye contact, how to talk properly. Unfortunately they lack the basic skills of being human ..