I went in to my 1st Warby Parker and was pleasantly surprised how easy it seemed to be. I needed a new prescription but apparently they didn't actually have someone at the location to do it. Bummer but no biggie. I picked my glasses and the nice woman took my credit card. I thought at this point I was paying for my glasses. I was told just to reply to the email I got, with my new prescription and they would mail them to me. Great!
So I get my eye exam done at Target and email them. They reply that the frames I picked were discontinued. So I did not purchase them? Why did they need my credit card info? And now I have to go back to the store and do the try on process again? And what if those frames are discontinued or out of stock? They didn't have Answers for any of these questions.
Horrible experience! Will never return. Also....why did you take my credit card info? Scammy read more