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    Waltz Brothers

    1.0 (1 review)

    Services - Waltz Brothers

    Metal fabrication

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    9 years ago

    Really disappointed with the quality of service and general experience

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    Chris Industries

    Chris Industries

    (4 reviews)

    After the winter ice storm I had some damaged copper gutter parts. Andrew was extremely helpful…read morewhen I called to order some replacement parts. The price quoted by him was also better than anywhere else. THANKS for the great personal service!

    Chris Industries has the absolute WORST customer service of any vendor I have worked with in the…read moreconstruction industry. I cannot advise anyone to work with them. I dropped plans off with Andrew for pricing and left for vacation. When I returned and tried to follow up, Tom answered and was extremely rude, said to keep calling for Andrew as Andrew didn't return phone calls, etc. When I finally tracked down Andrew, he admitted to losing the drawings and asked that I send them again, which I did. I then called to follow up and ask for a delivery date. Spoke to Vitor, the fabricator, who was pretty nice. Answered all his questions. He said he'd get a price to Andrew that day. Surprisingly, Andrew never called. One week later, I tracked Andrew down again asking for the price and delivery schedule. He said he'd get back to me...could he have a number? A number? Seriously, I had now been talking with them for over FIVE WEEKS. So I asked for Jerry, who is the Assistant Manager (and who should be fired for lack of customer service). Jerry says that their head fabricator died two weeks ago so they cannot do my job and hung up on me. When I tried to call back and point out that I had dropped the project off FIVE WEEKS AGO, and was a repeat client, he wouldn't answer my calls. Then he had his secretary call me and reiterate that they wouldn't do my project and, he too, hung up on me. Such an unprofessional group of people. Not sure how they have managed to stay in business. They used to be so professional and good - turned projects around quickly, priced quickly, great to work with. I used to recommend them to builders and architects all the time. WILL NEVER DO THAT AGAIN. In my opinion, they must be circling the drain...do not give them projects...you probably will not get them completed before the company folds!

    Waltz Brothers - metalfabricators - Updated September 2026

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