After the winter ice storm I had some damaged copper gutter parts. Andrew was extremely helpful when I called to order some replacement parts. The price quoted by him was also better than anywhere else. THANKS for the great personal service! read more

Chris Industries has the absolute WORST customer service of any vendor I have worked with in the construction industry. I cannot advise anyone to work with them. I dropped plans off with Andrew for pricing and left for vacation. When I returned and tried to follow up, Tom answered and was extremely rude, said to keep calling for Andrew as Andrew didn't return phone calls, etc. When I finally tracked down Andrew, he admitted to losing the drawings and asked that I send them again, which I did. I then called to follow up and ask for a delivery date. Spoke to Vitor, the fabricator, who was pretty nice. Answered all his questions. He said he'd get a price to Andrew that day. Surprisingly, Andrew never called. One week later, I tracked Andrew down again asking for the price and delivery schedule. He said he'd get back to me...could he have a number? A number? Seriously, I had now been talking with them for over FIVE WEEKS. So I asked for Jerry, who is the Assistant Manager (and who should be fired for lack of customer service). Jerry says that their head fabricator died two weeks ago so they cannot do my job and hung up on me. When I tried to call back and point out that I had dropped the project off FIVE WEEKS AGO, and was a repeat client, he wouldn't answer my calls. Then he had his secretary call me and reiterate that they wouldn't do my project and, he too, hung up on me. Such an unprofessional group of people. Not sure how they have managed to stay in business. They used to be so professional and good - turned projects around quickly, priced quickly, great to work with. I used to recommend them to builders and architects all the time. WILL NEVER DO THAT AGAIN. In my opinion, they must be circling the drain...do not give them projects...you probably will not get them completed before the company folds! read more

If I could give a ZERO star I would. This fiasco started in May of this year. My husband has been in the seamless gutter business for nearly 15 years now. He has previously used this company and they have screwed up but this time it is the last. He placed his order May 29th with a delivery date of 5-31-18. On 6-7-18 he had still not received it and was told that his order was "damaged in shipping" (they blamed it on the carrier) and he was told that they are reordering his order for him. His order was 30 feet of copper gutter and 2 downspouts. I am not sure how copper gutter gets damaged but that is besides the point. My husband spoke with ANDREW and told Andrew, Hey someone should have let me know what was happening. I have been promising this job and it needs to be done. Andrew told him it was THEIR mistake and to compensate for THEIR mistake they would not charge him for the $175 freight shipping fee. This promise by Andrew was the ONLY reason my husband didn't tell them to go fly a kite that date. He was told it would be delivered that Friday or Monday at the latest (the 8th or the 11th). Friday and the weekend come and go and NO DELIVERY. My husband finally received his shipment on Wednesday 6-13-18 and what do you know, THEY DID NOT COVER THE SHIPPING. He called and Andrew was very rude to him and told him he would NEVER have agreed to cover the shipping charges. THIS IS THE MANAGER. No customer service. No apology. No explanation. Don't waste your time. Don't use this company with their lies and empty promises. Never again. read more

I had some flashing blown off my house in a storm. I brought some mangled pieces in and they remade them exactly. I nailed them up on my house and it looks good as new. Excellent work! read more