Small hometown service, great folks, great service, very friendly, caring!

Walt's is Great for your car maintenance, repair & keeping you on the road in safety, comfort & very reasonable, knowledgeable, and outstanding service! Fixed my air conditioner, so cool now ready for summer. Thank you read more

Walts has always been extremely helpful, diagnosing my vehicles and getting them fixed as quickly as possible. I have sent several people to Walts and so far nobody has been disappointed. Walks also is one of the few places around that will mount and balance tires larger than 33". read more

Walt's is the best in Yelm. Period. Good Christian man. Won't go anywhere else.

My husband had a front end alignment scheduled with Les Schwab this morning for 89 dollars but decided to take his two wheel drive Ford Ranger to Walt's instead to help the local business. The entire front end; upper, lower control arms, both sides had been replaced last week professionally with Ford OEM parts. It has brand new tires, rotors, brakes, shocks and rack and pinon. The only thing this truck needed was a front end alignment and we were quoted 100 dollars. The technician disappeared prior to doing any work with my husband's truck for well over 15 minutes without giving any indications he was doing so. Not sure if he was driving thru every pot hole in Yelm or what he was doing. Needless to say, they required a front end alignment kit and an hour labor charging us $300 dollars for a simple alignment on an already $1500 dollar total front end rebuild. This was a total absolute rip off. It took less than 15 minutes to install the rebuild kit that consisted of a couple of bolts. We wished we never would have brought our business here and feel we were raped! We wish we would have just kept our appointment with Les Schwab and not have had the inflated, confabulated $300 dollar alignment at Walt's Tire Factory in Yelm! Will not return here with our business again. read more

I met the owner (Walt & Sheri) shortly after we moved to nearby Roy Washington. "Wally" and his team have worked on my cars & trucks for years. They are quiet Christian folks who care about their community, and the people in it. I have personally seen them fix flat tires for people who were having a "hard time" long before Les Schwab came to town. Actions speak louder than words :) read more

I knew something was wrong with my car and assumed it was the brake master cylinder. I took it to Les Schwab and was told they needed to do a complete brake system replacement because there was a foreign oily substance in the brake fluid. I had a strange feeling that really stuck with me so I took it in for a second opinion at Walt's. They actually took my car out and drove it themselves, then spent about an hour looking all over my car. The tech came out and told me he was finding tire rod ends, cylinder, axle issues and my brake fluid was nasty dirty. everything he said made perfect sense for what I was feeling. I showed him the quote from les schwab and he honestly looked angry. he talked to me a bit about what he felt was going on with the brake fluid. I took my car home to digest this new information. I was called later by walt's with my quote. I explained on the phone what was happening between them and les schwab and as a test asked if he would take quotes to a third party for another quote. he said absolutly and that he could have the quote written up and printed for me to pick up. That confidence was what nailed it for me and my husband. Not only did they find things that made sense to me, they were perfectly calm and confident in their inspection. I called and told them we had decided to go with them but I would not be able to do anything during their working hours because of my husband's hours at work. they were more than willing to have me drop my car off after hours, do the work, take payment over the phone and set things up for me to pick up my car after hours. I called them today because I was getting anxious, they are almost done with my car (they were able to do all the work in one day and have all the parts Days before les schwab would have) I informed them I would have a ride but I wasn't 100% if I would make it by closing time. He asked that I call closer to time and if needed they will have someone stay late for me. I will never go to Les Schwab again, they prayed on a distracted mother and would have put me and my children back into an unsafe car. I will ALWAYS go to Walt's first, they took a genuine interest in working with me, discussing at length every question or concern I had, they are friendly and knowledgable. They are patient and professional. I feel absolutely safe picking up my car after their work and driving my children while going right back into our daily routine. They had quick access to the parts I needed, and between seeing them, deciding to have them do the work, dropping off my car and the work being done it took two days! with les schwab I was not going to have a working car for 6 days. wherever you are, take the extra miles to come to Walt's, my husband and I are so glad we did! read more

Don't let the name fool you, Walt's does much more than tires. I was in Yelm from out of town and had an emergency and they took care of me quickly and competently. read more

Best service ever! Being from out of town and driving a work car I was in a panic when I saw my tire pressure light come on. I pulled into Walt's and saw a hug screw in my tire. Before I could even get it authorized to fix there they were done patching it and I was ready to go. So so nice of them!!! read more

Walt's is Great! They may be a bit more than down the road, but their customer service, personal service, and quality is unmatched.. I went to Les Schwab today for an alignment, they told me it'd be an hour so I went into town to do a couple things, came back and then they said the guy had a lot going on and it'd be another hour perhaps two, asked for my keys, the phone rang and she immediately picked it up. I stood there for 3-4 minutes while she talked to someone, I said we'll could you just call me when the alignment guy is ready and with a rude voice and no concern she said no.. "we have way too much going on to call people in advance" with me being so nice I just said okay... anyways I went to Walt's, the lady at the front desk greeted me very sincerely and professionally, I said I wanted to have an alignment on my car, and she respectful said we are booked till 4pm but can add to for then or tomorrow or anytime you are available.... I decided at the moment I'd wait off because I wasn't sure what I had going on.. on my way out, the owner was walking in, asked me how I was doing, what I had going on and was very sincere.. I called them an hour later and scheduled my alignment for 4pm.. Even told them my experience at Les Schwab, I attempted to think of the word about it at the moment but one guy said "customer service is the key" as I expressed me experience... which is exact... I don't mind spending an extra $10 to be appreciated with a great warranty and knowing people really run a legit business instead of just working for a huge corporation for a paycheck... Walt's Cares! Buy Local!!!! read more

Got tires and oil change. These guys are great, fast, very friendly and great prices. Most of all honest! Been in several times and they told me I was not due for tires yet. read more

AWFUL. Gave me two different tires and one with a bubble in it that could've seriously left me injured. They are unsafe and all the workers here are rude!!!! read more

No need to go anywhere else. Walt has saved me countless times. Great, fast customer service and has what I need EVERY time!!! Highly recommended and loyal customer here read more

I took My lawnmower tire to les Schwab because it was flat. They fixed it but it only lasted three days. I then looked up walt's tire factory and it had five stars for it's rating. I had two lawnmower tires that needed to be put on the rims and wanted them to fix the flat tire again. They put an innertube in the flat tire which permanently fixed it and switched the other tires in a matter of minutes...I was very impressed with their service and how they solve problems. Good job read more

I have absolutely nothing but positive things to say about this place. As a woman, I am not treated like an automotive idiot but with respect. My concerns are always listened to. When I had new tires and breaks put on I was told as I left, if I thought anything felt funny to just come right back in. There quote was substantially cheaper than the competitor I also checked in yelm. I go here for all of my family's automotive needs. read more

I had my first experience at Walt's a couple months ago for two tires and they had me in and out in 10 minutes. I was very impressed. I went back today to have the other two put on but they where on back order so I got a whole new set at a great deal! Again the service was fast, Walt is extremely friendly and he made my kids feel welcome too. Plus my parents have been going to Walt's for over 10 years. Now I know why. read more

This place is over priced and the mechanics don't have a clue of what they are doing. Their attitudes stink. I will never take my car here again. I don't advise ANYONE to ever go here read more

I recently moved to Washington so I had no clue what mechanics were trustworthy and reliable, after searching around I saw that Walt's had a good reputation so I called them to let them know I would like to have my car towed there and explained the issues. Every time I called in the men were extremely nice on the phone and told me exactly where to leave my car and my keys. The day after I dropped it off they called to explain what they thought and I had them keep it over night to check it tomorrow since it had broke down on me twice prior. They called me the following day and explained again what they think the issue could be and asked what I would like to do in regards of having it fixed. I appreciate that they always called me prior to doing any work so I could give them the okay, they then called me when it was finished and gave me a run down of what they did and how much it cost which was extremely price friendly! The work and customer service was exceptional and they had it done within 2 days! Would have been one if I didn't ask to leave it over night but it was such fast and great service. I highly recommend them to anyone in the area, especially military who are new here and don't know where to go like I was! I'll definitely return in the future if I have any future car issues and thanks again for the amazing service! read more

My car went to battle with a pot hole, and the pot hole won. We brought the tire to Walt's Tire Factory and Walt himself fixed the tire. Not only did we find the staff professional, but we also found them to genuinely care about us (as if we were family). We will continue to use Walt's Tire in the future, and we will also tell our family and friends about them. Thank you for such a positive experience. read more

Once again a wonderful experience at Walt's Tire Factory. Rear brakes were grinding but I needed to use my car for work so downtime was not an option. They got me right in the same day, Walt even driving to go pick up the parts for my car, and the crew doing a great job installing the brake equipment and inspecting the car for any other issues needing to be addressed. They continue to earn my business each and every time. read more

Walt's Tire Factory Address: 509 E Yelm Ave, Yelm, WA 98597 Phone: (360) 400-9258 The work performed at Walt's tire factor may injure customers. Rims have been known to fall off of vehicles after the shop has completed tire repairs. Also, the owner provides bribes to those customers of which mistakes have been made. Moreover, the owner does not properly fix the damage done to the vehicle due to his shops mistake. Furthermore, Walt's morals, standards for safety, and quality of work are in question. Although, Walt provides a smile, the quality of his work may get you killed, due to the incompetent and technical procedures provided by Walt's' Tire Factory. Last....................... customer. Walt asked hey what's going on, I stated we have a problem. The rim fell off the Porche and can you fix the problem, please. The employees immediately began to scramble to their feet grabbing for the torque wrenches. The problem with them grabbing the torque wrench is Walt's Tire factory never uses a torque wrench when installing a rim and tire back on my Porche. It takes too much time. The proof of this is just show up there, and you can see this happen. Also, grabbing the torque wrench is just a ruse to show they did use a torque wrench. I know this because I was maintenance in the Army for ten years, in charge of Quality Assurance Quality control for shops in Iraq for KBR, Honeywell teaching operations and maintenance on Up Armored Humvees, maintenance for Kenan Advantage group (KAG) fuel trucks, and West Coat Automotive. Consequently, I am sure if Walt's Tire Factory were to be investigated and their insurance found out the lug nuts were not properly torqued on automotive rims, they would not cover the damages. Moreover, his insurance rates may become very high. The Porche is still sitting on the road and at this time I took a ride with the employees back to the Porche. My feeling was that Walt should be responsible to get the Porche back to the shop. One of the employees stated to me after trying to put the tire and rim back on," I do not know what you want me to do". At that point, I was getting upset and stated: "Hey you guys messed this up you need to fix it." The car arrived back at the shop, and I told Walt please just fix the damages and we will call it good. The Porche' stayed at Walt's through the next day. Walt gave me a ride home and tried to give me 50 dollars, I felt as a bribe. I replied, "I don't want your money just fix the damages to my car." The Porche' stayed at Walt's Tire Factory for the day and later I received a call from Walt the repairs are read. I picked up the Porche ready and happy to have some fun. Consequently, I did not make it very far down the road and could tell the rotor was bent. I called Walt and told him I am highly pissed and stated this is the quality of work of your employees. Accordingly, I took the car home and decided to do the work myself. Walt was no longer trusted to accomplish the work with good morals or standards. Also, highly pissed at the employee who was the same one who told me he did not know what to do. Further, upon inspection the rim bolt pattern was chewed up, rim completely scratched and beaten up on the inside. The rim for that Porches is 1200 dollars if you can find one. Consequently, I would no longer go to Walt's'. Time has passed since the rim came off my Porche and found a leak in a tire of my truck. I naturally took the tire leak to one of Walt's competitors. The competitors could not fix the tire at the time. Pulling out of the parking lot, I thought well, I will give Walt another chance. Time has passed, and my anger has subsided. Showing up at Walt's' tire factory, he thought I was with another customer when I pulled into the parking lot. "I asked if you want my business." I did not have a good feeling about going to Walt's', but thought I would just watch to make sure the tire was put back on the vehicle correctly. Likewise, Walt starts up a conversation and asks if I am ok and starts to lift the truck. I replayed, you do not remember me. I was the guy with the Porche you had to fix because the rim fell off. Walt replied, "No I don't remember that." I was amazed that a business owner did not remember having to order a tow truck and fixing a Porche because of a rim coming off down the road. Consequently, I was starting to get upset with even going back to Walt's. Walt started the repair to state "hey you ok, you act like you don't trust me." I replied. "I do not, that is why I am watching you do the work." read more

Zero stars, the company here in Yelm used to be our go to place for tires but when we took our Honda pilot in for brake pads they called and quoted us 1100$ saying we needed pads, rotors and disks. Come to find out when we took the car else where the pads had about 3000 miles left and the disks and rotors didn't need to be replaced. The service else's where only cost 300$ with labor. I was a customer who used to send a lot of business there direction and I will not be a returning customer. Then come to find out when I talked to my mom who took her car into walts in federal way for an oil change where they were suppose to change her oil and check all fluids and top any low fluids. They told her she needed the oil change new belts and that her battery was going to quit on her any day. She took the car else where as well and come to find out that the noise that was the supposed belt was only power steering fluid that was not filled. Her battery was only 2 months old and when tested at napa it tested as a brand new battery. There service has gone down hill and they are definitely trying to .sell stuff to customer do not need just to make a sale. Like I said that have lost both my business, my family and I will not refer any friends to them either as they are just out for the sale. read more