They do not follow up on quotes and also do not sell commercial insurance for commercial vehicles…read moreand was told by the manager. so why waste potential customer times. just said you do not sell commercial insurance.

I always go through Kerry's insurance for all my cars and today mayeli helped over the phone . Very…read moreprofessional, friendly and great customer service. Thank you !

Landy provided me with excellent customer service : she went above and beyond. She answered all of…read moremy questions and explained thoroughly. I called because I wanted to renew my insurance Thank you Landy

As a retired insurance broker for 45 years working with Adrian's has been top notch all the way!…read more Their quick response, follow up, listening skills, understanding of the situation and above all prices sets Adriana's above the rest. I give them a 10 out of 10!!

Horrible Disgusting customer service. Malinda "Mindi" Harris. Rude and disrespectful. Doesn't help…read moregets my policy cancelled and has no care in the world after her mistakes i will not come back nor will i wanna be a part of mercury insurance. Having her as an agent is a nightmare not only did they never fix my windshield they canceled my policy after her not doing her job and replying to email saying i never got it good excuse for you to try to sell me a whole new policy. Look elsewhere and don't even get auto insurance from this scam off an insurance agency. They asked for proof my windshield was fixed on November 10th and on November 11th it was emailed to her that it was fixed she disregarded . Until today i find out my insurance was expired on 12/2/2022 so thats 5 days with out insurance and she didn't have a care in the world. She needs to be fired !!!!!!!!

Great company to work with. Awesome customer service, Karina is amazing! She found me the lowest…read morerate possible. Highly recommend this company

I can't recommend Frida enough! After struggling to find an insurance agent who would actually…read morefollow through, I was lucky to find her. Other agents never called back or failed to send quotes, but Frida was very responsive and helpful from the start. She took the time to answer all my questions, was always available, and made the entire process of shopping for a home insurance policy so much easier. If you're looking for a reliable insurance agent, Frida is the one to go to!

She's the most honest, sweetest person you'll ever meet. She's definitely not here for the $$$…read moreshe's definitely here because she cares. If you're in the insurance search, this should def be your first and last stop! Great Service all around!

It's now been 5 years with Facepoint with absolutely no regrets…read more Victor is very helpful being sure to get me the best coverage for both Home & Auto Insurance.

If I could give him zero stars I would. I've had over 8 years of driving experience and I have…read morenever come across such a terrible agent. I was being charged my regular monthly fee until a month where they decided to charge me double. I tried to get in contact with victor but he wouldn't answer my calls or email me back. My bank ended up charging me over $100 in overdraft fees. I finally got in contact with my insurance company directly through one of victors co workers who not only explained why I was being charged this but was called progressive (parent company) for me and made the process much simpler. After all of this I tried to contact Victor and after explaining the bad experience I have had he just hands me the number to progressive and says he can't personally help me himself. He is incredibly unprofessional and after signing you up for a scam like insurance company he will leave you in the dust. I am with State Farm now and paying much less for the same coverage. ..

Saved me in a pinch, late on a Saturday and both the DMV registration kiosks were out of service…read more Had to pay a small fee on top of my registration but it was worth it to get my tags on the spot! I would recommend this business, great customer service!

So now you called me a liar ! Wow you guys have a nerve for reals. ! That I remember I only talk to…read morethe guy that works there who flirted with my sister and a woman who said was the manager , never spoke with any Cesar , what do you think I gain from this ? I went there to use your services because I didn't wanted to wait 5 hours at DMV.

Anita went beyond and above to help us with our last minute request. She provided a Letter for…read moreTravel and even provided a translated copy without an additional cost.

Had a scheduled appointment, I arrived early, but the doors were locked, and nobody was on the…read morepremises. I left, obviously bothered, only to receive a later callback. Evidently, she had an emergency and couldn't make the appointment. She apologized for not calling to let me know. Subsequently, I was not even offered an appointment to make up for it. No problem, I'll stay with AAA. They're always available anyway.

Full disclosure: I almost did not go to Forward, but am glad that I did…read more I was in immediate need of a non-owners policy but couldn't afford much. I found Steve McKinnie's name on the AIPSO website as someone who works with the low-cost insurance plan that CA offers. His was the first of two names in Palmdale, so I called him first. I was immediately unimpressed with his phone demeanor. All I got were brusque, one-word answers, until the end when I asked if I could make an appointment and what paperwork I needed to bring. I nearly called the other place, but figured that I'd already made the appointment and didn't need Prince Charming for the purposes of writing up a quick policy. The next morning I went to my appointment and from outside the door heard what sounded to be a jovial man on the phone on the other side of the door. As soon as I came in, Steve got to business but was also cracking jokes here and there, and I decided that the conversation from the day before must have been a bad connection. Either that, or I was sitting and laughing with a completely different person! Anyway, down to the gist. Steve explained the non-owners policy to me and recommended what he thought would be the best kind of policy to suit my needs and current situation. He ended up talking me out of the low-cost policy because it would have created more headaches for me in the long run. He drew up the paperwork, had me sign everything, and even printed me a copy of the insurance verification sheet (which I needed to send out to another company). Finally, Steve helped me out with something that was not in his professional interest to do. Without going into detail, I will just say he extended me a courtesy that he did not have to, and for which I am grateful. If you're looking for an agent who is informative and to the point, but also presents a laid back atmosphere and is relatable, I recommend Steve McKinnie at Forward Insurance.

We received excellent customer service. They were very attentive and supportive. Looking forward to…read morea long relationship. They get the Job done.

I was highly recommended by a close friend to Yanira & team @Farmers Insurance. I had been looking…read morefor a good insurance company for quite some time but did not feel comfortable with the agents I had spoken to. When I first had a conversation with Yanira I knew she was knowledgeable and detailed about the policy I inquired about and gave me the best rates and recommendations for me and my family. We now have life ,auto & homeowners insurance with Farmers . Im able to reach my agent/Yani if I have a doubt about something she takes my call to answer my concerns. It's very nice to be able to reach her directly at any time of day. I am very satisfied with the service she provides. Thank you Yanira for being amazing to my family and I. If you're looking for an agent who values their clients, provides nothing but the best customer service and after sale service then this is where you should definitely go to!

Yanira and her team have been our Farmers Insurance for several years…read more Yanira is an exemplary agent; extremely knowledgeable and detailed oriented. Yanira and her staff are always available to answer/explain any questions that might arise and review documents. We highly recommend them.

The agents here are wonderful! Very knowledgeable and…read morepatient, if they don't know something they will find out! They're always working hard!

I got my renew from State Farm and the price for my insurance had gone up so high. It was time to…read moreshop around I had my illustration and asked Hilda to copy the same and she was able to get me quote with the same coverage and deductible I save $120 a month for two cars full coverage great service and amazing staff. I have recommend this office to multiple people at work.