If I could give him zero stars I would. I've had over 8 years of driving experience and I have never come across such a terrible agent. I was being charged my regular monthly fee until a month where they decided to charge me double. I tried to get in contact with victor but he wouldn't answer my calls or email me back. My bank ended up charging me over $100 in overdraft fees. I finally got in contact with my insurance company directly through one of victors co workers who not only explained why I was being charged this but was called progressive (parent company) for me and made the process much simpler. After all of this I tried to contact Victor and after explaining the bad experience I have had he just hands me the number to progressive and says he can't personally help me himself. He is incredibly unprofessional and after signing you up for a scam like insurance company he will leave you in the dust. I am with State Farm now and paying much less for the same coverage. .. read more

Victor is the best insurance agent! He went above and beyond for me and my family and got us home insurance in time to close our new home. He was able to find us home and auto insurance to fit our needs and budget. He responds quickly, explains everything and looks out for you like a family and not just a number. read more

I was looking to get a quote on multiple policies, and if possible get everything through one agent. So after speaking with Victor on the phone about what I was looking to have done, he was up for the challenge. He was so helpful, and was able to take care of all my policies, motorcycle, home, auto, RV, commercial auto, and my company general liability. It feels good to deal with one company, and to know that Victor is there to help me...not to mention save me money....AND with better coverage. read more

Facepoint Insurance Services - Auto Insurance Near Me - Palmdale, California

Yes, it's True. All these comments are accurate and I personally am grateful that Victor went above and beyond in helping me with auto insurance as I am always skeptical about insurers who only want to take your money but this gentleman is true to his word, I recommend him read more

I would definitely recommend Facepoint insurance services to all my friends, family and yelpers. Victor has helped me get a great deal and a full multi policy account with Travelers insurance for my auto, renters And wedding ring. He is very good at explaining coverage were I was able to understand why I needed certain things like renters insurance or uninsured motorist on my auto. Ever since I purchase insurance with him I have referred him to my father who purchase auto and home insurance and is very satisfied with Victor service. Don't hesitate to call him since he always has your best interest. read more

Easy, fast and to the point AND I know what I am leaving with! Great customer service, knowledgeable in services provided, honest nothing hidden I left confident and secure Love this place so blessed to do business here read more

I called Victor on a Sunday evening when they were closed and my insurance was up that night. Same day he helped me get a quote, insurance, process all transactions,and emailed a copy of my card. Thank you Victor ,you definitely are a life saver!! read more

100% awesome I feel I got the right price for my three cars and he explained everything until I understand .. he asked me every question possibly to find the right insurance for me .. he offered water and a treat to my son I highly recommend this place thank you Victor.. read more

I found this spot on yelp and the previews reviews are correct. Victor was great. He made sure that I understand all the coverages I needed for my insurance as well as finding the BEST possible price for my budget. He makes sure to have your best interest. read more

Great customer service here. Victor has helped me so many times over the past year and his co-worker Eric has jumped in lately when Victor was at lunch!! How about that! You normally get a "let me take a message" and then get a call MAYBE 2 days later. These guys call back immediately. I really think they drop everything and help their customer, they make a phone call immediately and, call me back in minutes. Also, fearing your not going to get the best rate from a broker??? I've done the homework...you get the best rate! 4 stars instead of 5 because there is a fee for EVERYTHING! Customer service is 5 stars. Thanks Facepoint! read more

Victor is an extraordinary agent whom I highly recommend. He is genuine and always has his clients' best interests at heart.

I would like to thank victor. Was a great help and got me a great rate. I was really frustrated with Fred loya insurance. After 2 years they decided to change my rate to 151 and I had no moving violations or accidents so being upset I cancelled them on the spot. Oh and they wanted a deposit I was like for what they said we changed owners they are changing all policies. Smh? Needless to say I cancelled them called victor and he saving me 52 bucks a month and didn't charge me a large deposit. Customer service is great here. Victor treats you like family!!!! read more

This place has such great customer service. I never had this experience with any other Insurance Company. I've been with them since April 2015 and Victor is the main person who helps me. Another gentleman helped me a couple times as well, but unfortunately I can't remember his name He was very helpful and informative to any questions I asked as well. I highly recommend this place. Dee Rod read more

I just bought a new car and I was referred to Victor for my insurance. I'm glad they sent me to him! He was very thorough, making sure I understood the types of coverage available and what they each specifically cover. I've never had someone break it down to me in such an easy to understand, but detailed, way. I recommend you see Victor for your insurance needs! read more

I have worked with Victor many times and he has always put his clients first with getting them the best insurance policy at the best price and best coverage. He has bailed me out many times after I have had accidents and treated me as family going through the process. I would highly recommend him for any insurance needs. Thank you! read more

I was looking for a last minute auto quote on a Saturday afternoon before closing for the day. Not only did he take his time to assist me but provided great customer service! He provided me with different quotes without any pressure to purchase the policy. Thank you Victor for your patience. =) read more

Looking for a place to get insurance this is it. Great service always available for any questions about my policy highly recommend

About a year ago, my homeowner's insurance company dumped me because my house had somehow moved closer to a fire-prone area and it wasn't worth the risk. I found it difficult to find insurance at that point, but Victor really helped me out-actually finding more than one option. He's helped me with other, more unusual requests as well, like arranging venue insurance for my daughter's wedding-including finding me a lower price than his original quote-without me asking. Other things about Victor that I appreciate is that he calls to remind me when payments are coming due, and he returns calls and emails instantly. What more can you ask these days? read more

Its with great pleasure to review Facepoint Insurance. We are a technology contractor corporation and have full coverage with Facepoint on all aspects of our business. Vehicle protection, business liability, and errors and omissions insurance. The owner Victor is very patient and always explains to use us in detail our options. When it comes to customizing policy coverage for our projects Facepoint is right on track with what we need to conduct our projects. Without hesitance we recommend Facepoint insurance. Great pricing and very nice personal service. read more

Great service gets things done for asap I been using victor as my agent since I wanna say 2010 and I've never once had a problem with him he's always been honest and easy to work with he'll work with you and your schedule and work around his I wouldn't go anywhere els because you can't fined service the way you do here I highly recommend victor And his company thanks victor for always helping me out read more

Highly recommend this place. I had came to FacePoint insurance a few months ago and read there reviews before coming in. Victor gave me good explanation of there prices on there policies and was able to explain to my husband over the phone. And my policy hasn't change at all neither the pricing as other places tend to do. It's also near by my home which is even more excellent. Great Customer Service Great Prices Well recommended read more

Victor has been my auto insurance broker since 2014 and it has been so easy journey. He is so helpful and always so pleasant and willing to help you to get the best quotes. Great customer service!! read more

Victor helped me obtain homeowners insurance when I was denied by another company. I'm so glad I went with him because he helped me obtain an insurance that covered a lot more than the initial one at a great price. He was extremely professional and communicated with me at all time in an efficient manner. I definitely recommend him! read more

Victor has helped me with my Renters insurance for a few years now and I've never had any problems. He's always been professional and great to communicate with whenever I've needed anything. Always finds me the best deals on insurance. read more

Amazing service! Victor helped me get just the coverage I was looking for I HIGHLY recommend him

My husband and I recently purchased a car and were in need of affordable auto insurance. We found this insurance company on yelp and were amazed at all of the positive reviews. We decided to go in and request a quote. Victor was very nice and knowledgeable. He searched for discounts and explained our coverage thoroughly. We received fast and friendly service. read more

I have never bought auto insurance before but since my parents, family plan, wanted to raise my portion (since they thought a 3.1 GPA was not good enough anymore for the student discount) we thought it was time to get my own insurance. I called and Victor picked up and he was great to talk to. He found a plan that was lower then my budget. Plus everything was done over the phone so it made very easy. Im recommending him to my parents since they are tired of their current insurance company. Thanks Again!! read more