These are the people you want caring for your pets…read more I have been seeing the doctors here with my older rescue dog for years, but we just had our first health crisis last week. They got my boy in for an appointment quickly, treated him gently (he is wildly anxious in the best of circumstances), and they treated me gently, too (also wildly anxious in the best of circumstances). They were clear, communicative, and Dr. Macri ensured I fully understood what was happening with my little friend and what next steps were. A week later, Gomez is back to normal. I know what to watch for, and if (god forbid) anything else happens, I'll be heading back to MHPH with full confidence my dog will be treated with kindness, compassion, and the best veterinary care available. Thank you to the doc and the entire staff. We are so lucky to have you!

We saw Dr. Prestia with help from Chris & Danielle and it couldn't have gone better. All were so…read morekind and caring with my cat Eugene. I've continued to have good experiences with this clinic and glad I've found a place that takes such good care of my boy. Exceptional place!

It feels like they value profits over care which is extremely concerning when you are entrusting…read morethem with the care of your pets. I had a horrific experience that escalated from spinal pain to IVDD surgery. I felt very misinformed and neglected by the practice. The follow up was non existent and the little that did happen was more infuriating than helpful. My best friend just had an equally upsetting visit with her dog peeing blood. The city isn't lacking qualified vets. Go to one that isn't PE backed and actually cares about your animals.

DO NOT TRUST THIS VET. Our dog Vesper (a healthy, 1-YO border terrier) ended up in the E.R. 2 times…read morefollowing his neutering surgery due to the poor medical care he received at Small Door Gramercy. In fact, Dr. Joseph Tsang (Vesper's surgeon) & the support chat reps were so obviously negligent that SD offered to reimburse us in full for our out-of-pocket medical expenses related to Vesper's case...IF we would sign an NDA agreeing not to publicly share our story. In good conscience, we turned down their settlement offer. If we can prevent even one other dog from suffering unnecessarily the way that ours did, it's worth it to us. In the first few days post-surgery, Vesper was leaking fluid from his incisions, violently shaking, & unable to move on his own. We repeatedly sent messages, photos & videos of Vesper's condition to SD's support chat. They told us his symptoms were normal & no action needed to be taken. After 3 days, Vesper's abdominal wound completely split open. We notified SD that we were headed to the E.R. & brought our dog to VEG Chelsea. Vesper was admitted overnight for intravenous antibiotics & an emergency surgery to clean out his infected wound. The E.R. doc noted on Vesper's records that his other surgical incision showed signs of a potential infection, but Vesper had already gone through so much trauma that she didn't want to cut him open at an additional location. His E.R. records were sent to SD that day, but no one followed up. After the E.R., we scheduled a follow-up appt at SDG. His condition had not improved. He was shaking, unable to stand up, & had a dark red swollen bulge on his lower abdomen the size of a golf ball. Dr. Tsang took Vesper into a separate room to examine him & change his bandages, then brought him back in & told us he looked like he was healing fine. He was so clearly NOT fine, but Dr. Tsang was so self-assured that we let our concerns be silenced. Within 1 hour of returning home, we examined his incisions ourselves & were extremely concerned by the appearance. We messaged the chat with photos & videos & asked them to relay to Dr. Tsang. He replied that it was "just some post-op swelling" & suggested alternating hot & cold compresses. From this point on, we never heard from anyone at Small Door ever again. 18 hours later, we were rushing Vesper to the E.R. again. The swelling was worse & he was visibly suffering. We notified the chat, but never got a reply. When we got to VEG, the E.R. doctor said Vesper's case had become too serious for them to take on (it's a excellent E.R., but small), so they referred us to a specialized vet E.R. for more serious/complex cases (Schwarzman AMC - also excellent). Vesper was admitted there overnight for a 2nd emergency surgery. They told us that it was a good thing we had brought Vesper in when we did because his infection was spreading & he was becoming septic. Later that day, Vesper's medical records were sent from the E.R. to SD. No one ever followed up. Our dog was so sick that we ran 24-hour shifts of care for several weeks. For the next 3 months, we were dealing with the aftermath (an abdominal drain, infected stitches, etc.) & countless doctor's appointments as he gradually healed. Everyone is licensed to make mistakes, but it is how we respond to those mistakes that matters. Neither Dr. Tsang nor anyone at Small Door ever reached out to show any accountability for their repeated failures to provide reliable medical care for our dog. This speaks volumes. Small Door is a VC-backed veterinary sweatshop w a million-dollar marketing budget that enables them to masquerade as the sweet, caring vet-next-door. They may have a nice waiting room, but that has no relation to their quality of care. As a company, they lack adequate processes & training to provide quality veterinary care. I would like to give a shoutout to Dr. Hauser at VEG Chelsea & the incredible team at Schwarzman for saving our amazing little buddy's life & giving him the level of care that he should have had from the start. We now are very happily at Greenwich Village Animal Hospital.

Dr. Weiner has been taking care of my dogs for the last 15 years. He is an extraordinarily loving,…read moreconsiderate, educated vet who truly loves his client's animals. He makes sure you understand any situation, and lays out the options and possible outcomes, in a very caring manner. His wife assists in the practice and is just as wonderful as he is. Dr. Weiner knows that many of us are not rich, but that our animals need care. He is very conscious of the costs of having a pet, and really seeks to keep you informed. There are no nasty surprises when the bill is presented. And he takes insurance, which he smartly suggested when we first brought to him our Cairn Terrier puppy, 13 years ago. This has saved us many dollars in the long run. The practice is very good with follow-up. I have never left the office without him insisting that I give him a follow-up report at some number of days later. And if I forget to do so, I can always expect a call. Who else does this in New York City? So grateful for this practice

Trying to make an appointment with the doctor but he was very aggressive…read more I had questions about specific urine tests and using other vet's records as a baseline. Last month, my dog just did a full checkup at another clinic. They told me that they must have their own checkup to fully understand how to treat my dog's situation. I understand that vet's have very specific protocols but he comes off very rude and condescending. When I called another veterinarian, they said the same thing as this vet. Luckily it was in a less intense/aggressive way. I will be bringing my pet to the other place. Writing this review in hopes that the doctor will speak nicely to future customers. We are not professionals and it's not wrong for us to ask questions.

3.5 stars. Beautiful vet office(s, across all Bonds). My cat is always comfortable at Bond Vets,…read moreand it is great for if you need an emergency consultation. The app chat function can be handy, but it's handed off to different vet techs, so some of their responses are relatively canned, and as such not always helpful. The Chelsea location is possibly better. However, the depth of their expertise or ability to address issues with the care that may be needed case-by-case seems limited. As with humans who visit urgent care clinics, it's still better to have a dedicated primary care doctor who knows you.

They gave my dog an expired supplement. They suggested I give that to my sick dog so he will get…read morebetter from his diarrhea so I purchased it and didn't even double check the expiration date (my bad, who would've thought a veterinarian clinic would just give out expired products to already sick dogs). I was giving it to him for a few days already until my eyes caught the expiration date. I reached out to ask for a refund which they gave (great) but no apologies AT ALL. Wild. The two stars are solely from the service that was given to my dog regarding the check up. The vet that saw us was great.

Dr. Dougherty is really friendly and knowledgeable. Most other vet's offices are so dog focused…read more It's so nice to have a vet who knows cats so well. For the record, most of the few negative reviews were posted before Dr. Dougherty bought the practice.

Dr. Dougherty is the best. He's been our family vet for years, and we are truly so lucky to have…read morehim in our lives. As others have noted, he is super knowledgeable and takes the time to answer every question, explain treatments clearly, and his calm, reassuring manner makes both pets and owners feel at ease. I completely trust him with all our cats health.

Dr Cavanagh is the best vet my animals have ever seen. He's…read morecaring, knowledgeable , exceptional and delicious. He calls back an immediately after he gets back test's results for my babies . He handles my animals like no other with golden hands.

If I could give zeros stars I would. Thank you SO much for wasting my afternoon Rivergate! This was…read moremy first time here and I waited nearly 40 minutes for my dog to be seen while the entire time he laid on the floor shaking from anxiety. I asked not once but twice to see how much longer only to be met with an attitude by the two receptionists. At one point one of the receptionists looked at the other and said "Let me do this so at least I look like I'm busy." What?! Who says that!? My sincere apologies for asking you to do your job. The best part was when they let another patient in ahead of me that was there after me. After my poor dog started crying and continuously shaking, I got up to leave, only to be met with "ok we'll reschedule you." No apologies. No nothing. Please don't bother rescheduling people who you clearly are able to neglect for 40 minutes. We won't be back.

Good vet (knowledgeable, kind), good feedback, pleasant staff, pleasant, folksy customers.read more

For INTERNATIONAL TRAVEL this office is Fantastic. They are experienced and familiar with the…read morecomplicated paperwork and requirements for traveling with you pet internationally. The Vet Dr. Kuhlman is smart and kind and very helpful with his experienced advice. The office runs smoothly and Arlene is outstanding in her knowledge of the travel requirements. I am truly glad I found this Vet in NYC. When I looked at the requirements to travel with my Dog I was daunted. one call with Arlene and I was all made me feel it was doable and they were there to help. Much Appreciated.

I live in the Bronx and I bring my to Dr. Jan's office. He is a very patient loving and caring…read moreVet. My cat Mimi is not the easiest cat to deal with, but he still treats my cat kind and he still takes very good care of him. I wish we had more doctors like Jan in the Bronx. I think he's totally and I never once felt like I needed to doubt what he said about animal. for taking care of Mimi. You're the greatest love Nicole from the Bronx.

I went for the first time today with a one year old kitten I adopted only six days ago who had…read morechronic diarrhea. Everything about the experience was overwhelmingly positive the veterinarian (sorry this was my first time so I don't remember his name) was extremely nice and never even remotely tried to push any unnecessary diagnostics on me, which is an experience I had grown used to with my previous pets/ Vets. Everything about the practice was so nice and so personalized in this world of corporate chain veterinarians that only try to upsell to the gain maximum amount of money from every visit. This was the exact opposite experience and I could not recommend this any higher!

Great care for my older dog…read more She was evaluated and spend the night with meds and fluids The staff is great, professional all the way

I had heard many good things about VEG and went in with high expectations. Unfortunately I was very…read moredisappointed by my experience. On Sunday evening, I took my senior Chihuahua to VEG Chelsea. A vet tech quickly took her weight and temperature but did not ask why we were there or take any other history. We were placed in a room in the back with a window to the main area where I could see lots of staff members. After 45 minutes of waiting with no updates or anyone checking on my dog, I went out to ask if they might have an estimate of when the vet might see us and was told a few minutes, but this proved not to be true and I watched that vet leave for the evening. Around the two-hour mark, I heard a staff member tell the new vet that everyone was triaged. I was surprised because no one had asked what brought us to the ER. I spoke with a staff member in the hallway and explained that we'd been waiting for two hours with no one taking my dog's history or checking on her, and I told her that I was disappointed by the lack of communication. Before we could discuss it, another staff member interrupted and told me that my dog's temperature and weight were the triage and she asked what I expected since one veterinarian had just left and another had just arrived. I understand that ERs have to prioritize certain patients, and I was not upset about waiting. However, I felt dismissed when I waited for two hours with no one providing us updates or checking on my dog. A little bit of communication would have gone a long way. I found the staff member's response to my concerns very condescending, and so my dog and I left. For those reasons, I would not recommend this ER and next time will visit one of the many others available in our city.

Let me say I will never take my son to another Vet Dentist. Dr Desai and her team were amazing…read more They were so understanding when I needed to rebook twice. The doctor explained everything to me, gave me amazing information regarding the health of my cat's teeth. The pricing was detailed up front and I had no issues with the $500 deposit. My only surprise was after the procedure my cat was unable to meow. But the doctor told me that would only last a few days and it did. But initially I was really sad for him cause he is a talker . But the constant updates when he was getting his procedure was amazing. Definitely a great place to take your 4 legged family member to get treated. They even took before and after pictures to show me all that they had done. This is where we will come now for his yearly visits.

Dogs surgery went well and I am happy that I went here . Thank you…read more You first go in for a consult . If you decide to do must pay for blood test also .