Great care for my older dog She was evaluated and spend the night with meds and fluids The staff is great, professional all the way read more

I had heard many good things about VEG and went in with high expectations. Unfortunately I was very disappointed by my experience. On Sunday evening, I took my senior Chihuahua to VEG Chelsea. A vet tech quickly took her weight and temperature but did not ask why we were there or take any other history. We were placed in a room in the back with a window to the main area where I could see lots of staff members. After 45 minutes of waiting with no updates or anyone checking on my dog, I went out to ask if they might have an estimate of when the vet might see us and was told a few minutes, but this proved not to be true and I watched that vet leave for the evening. Around the two-hour mark, I heard a staff member tell the new vet that everyone was triaged. I was surprised because no one had asked what brought us to the ER. I spoke with a staff member in the hallway and explained that we'd been waiting for two hours with no one taking my dog's history or checking on her, and I told her that I was disappointed by the lack of communication. Before we could discuss it, another staff member interrupted and told me that my dog's temperature and weight were the triage and she asked what I expected since one veterinarian had just left and another had just arrived. I understand that ERs have to prioritize certain patients, and I was not upset about waiting. However, I felt dismissed when I waited for two hours with no one providing us updates or checking on my dog. A little bit of communication would have gone a long way. I found the staff member's response to my concerns very condescending, and so my dog and I left. For those reasons, I would not recommend this ER and next time will visit one of the many others available in our city. read more

The staff here is extremely kind and does hard work, however their diagnosis skills are just not up to par. I went in with my cat who could only take a couple of steps before having to lay down and was clearly in pain. I was there for around 5 hours getting blood work and x-rays and was told they didn't know what was wrong, which I understand that happens. I was told that her kidney levels were elevated but it was nothing to worry about, I was told that the Creatine Kinase levels were at 4000 when normal is around 314. They told me that I'd needed to follow up with an internal medicine/neurologist ASAP, but told me it would most likely take a long time to get seen, so they prescribed me with 25 days of pain medication. I tried to call and get into a different hospital for internal medicine as was suggested, but my cat was getting worse so I brought her to another vet hospital. When going to the other vet they got a copy of the records and I was told that it was extremely clear she had toxoplasmosis, and while they had to do a blood test to confirm, they were 99% sure. The vet that I saw said that her Creatine Kinase levels were not 4,000, but actually 12,719. The doctor was extremely concerned that more wasn't done for her, especially seeing as a CK level at 12,719 is critically elevated and requires immediate medical intervention. He also couldn't believe that a titer test for toxoplasmosis was not taken. It feels like I spent almost $2000 for no results and my cat is now in worse shape and had to be hospitalized. read more

Extremely concerned when my male cat vomited up his entire stomach and visited the litter box multiple times within a couple of hours. Called this place after doing an extensive search for a decently rated pet ER (not many around me). I am so thankful there is at least one, and they're open 'round the clock. Was placed in an examination room and was seen fairly quickly by a tech for vitals, followed by the vet (I swear I tried so hard to remember her name to give her a personal shout out but stress took away my memory). She was awesome. Thorough and caring. While nothing appeared to be an evident emergency, my cat was clearly suffering from something hurting him. Recommended course of action seemed slightly excessive, but this vet truly stepped up to help me out. I consented to an xray, which indicated constipation. Treatment included sub-q hydration, anti-nausea medication, and a laxative. Cat had never been poked and prodded so much in his life. But he was such a good boy, and thankfully never bit or scratched- just growled and hissed. I would have too, little buddy!! I truly, sincerely appreciate knowing my boy doesn't have any bowel obstruction or anything worse. Great relief that we'll manage with the laxative and hopefully he'll be good as new. Thank you to the Vet Tech and the assistant who were both so helpful and supportive (and whose names I also forgot). Great team. I really, really love that every staff member called my boy "friend" and treated him like their own. read more

LOVE the people at VEG! From the receptionist to the doctors. Both of our cats have been treated there and they got the best care. They also have an open door policy. You can visit your pet any hour of the day or night. They even offered to set up a cot if we wanted to stay overnight. read more

VEG ER for Pets - Mr Cat - Emergency Pet Hospital Near Me - New York, New York

VEG Chelsea. Nurses and techs were nice. Male doctors were not. Waited a very long time for vet, when he finally came in he was apathetic and completely unhelpful; he seemed annoyed that we were asking questions. Took my kitten home and called VEG at 3 am when kitten got progressively worse. Another male vet answered, equally as apathetic, and unhelpful. Kitten died few hours later. People coming to VEG are desperate, scared, and vulnerable. The vets should be empathetic, kind, and patient. That's the opposite of the vets here. Truly traumatizing experience with 0 support from VEG. read more

They were phenomenal from the moment we walked in until days after we'd left. The cost for treatment was very high. But there were no surprises and we were guided through the various test options along the way to help control the cost. All of the ladies working there and the doctor were so professional and clearly dedicated to their jobs. They were very gentle with our sick cat and patient with us worried parents. And after we'd gone home they kept calling to check in on our cat to see if we had any other questions or concerns. They were so wonderful. Again the costs kicked our butt but in an emergency they were amazing. read more

***WARNING - DO NOT GO HERE WITH ANY EMERGENCIES*** Incompetent, apathetic, PE-owned ER that will actually significantly increase the odds your pet dies. My 3-month-old cockapoo ate a thin thong. We were at VEG Flatiron within 10 minutes of ingestion. Only one other animal was in the facility, stable and being monitored. We were the only active case. What should have been a routine emetic-then-scope visit became a six-hour ordeal across two VEG locations. It took roughly an hour to get the first dose of apomorphine. Staff were audibly socializing and gossiping about parties rather than working. We paid upfront. When the first emetic failed, we waited another 40 minutes for a second dose, not for any clinical reason, just because nobody was prioritizing the case. When emesis failed, the vet recommended endoscopic retrieval. We agreed immediately and paid $6,000 upfront. We then waited over an hour to begin. When I asked about the delay, staff were socializing and the vet was on his phone. They were "waiting for someone to come help." When they finally induced anesthesia on a 3-month-old puppy and attempted the scope, the endoscope did not work. They kept him under while calling the manufacturer's support line on speakerphone in front of us, where the agent's first question was, verbatim: "Have you tried making sure the machine was on? That was the issue last time." That level of incompetence is truly hard to believe. They re-dosed anesthesia three times troubleshooting equipment that had failed before and that nobody had checked. They gave up and transferred us to VEG UES, promising the scope there was prepped and ready (It wasn't). They offered to cover the Uber (They didn't). At UES, the nurse re-weighed him and re-took his temperature, procedures just performed an hour earlier. We waited over another hour. When I asked the receiving vet whether VEG Flatiron had transferred his anesthesia drug history, critical information for safely re-inducing a puppy who had already been under that night, the answer was no. Nothing had been transferred between two locations of the same company on the same EMR. The vet said she would "get those records." After nearly two hours with a catheter still in my puppy's arm, I went to ask for an ETA. A nurse was rude to me. It was clear my asking the question is what prompted them to actually start prepping. They had not been working on it. When they finally induced him and started the scope, the second endoscope also did not work. The vet asked her tech if he had checked the machine beforehand. He said yes. He had not. Here is what saved my dog: the attending vet at VEG UES is genuinely skilled. She performed the retrieval without insufflation, improvising around equipment her team failed to verify, and got the underwear out because it was bright red and still in the stomach. She is the only competent person in this story. After retrieval, while my puppy was still under anesthesia, the team continued troubleshooting the broken scope, testing equipment on my dog's anesthesia time. Then their computer crashed. After ten minutes of watching them reboot their app while my puppy remained under, I told them to stop. We never got a complete gastric examination because insufflation never worked. We accepted that risk because it was lower than letting them keep him under any longer. My puppy is fine. This review is not about a bad outcome. It is about the fact that the outcome was almost catastrophic, and would have been if the foreign body had migrated past the pylorus during one of the many unjustified delays, at which point we would have been looking at emergency surgery on a 3-month-old with materially higher mortality risk. The pattern across both locations: two broken endoscopes in the same chain on the same night. Equipment not verified before induction of anesthesia, twice. No transfer of anesthesia records between sister locations. Staff socializing and gossiping about parties while a critical case waited. Three rounds of induction agents on a 3-month-old puppy for a procedure that was never properly completed. $6,000 collected upfront for a service that was never fully delivered. This is not bad luck. It is structural and intentional. VEG is a private-equity-owned chain selling consumer-friendly branding - but under the surface is hiring too few of the cheapest, most apathetic staff, and clearly not maintaining their equipment. This is Private Equity 101. Cut costs, raise prices, shove it down the consumer's throat. The positive reviews here are from people who came in with simple (often non ER) cases any clinic could handle. DO NOT GAMBLE WITH A REAL EMERGENCY. This is not my final action with this company, but I am warning anyone and everyone I can with an animal, to never go to this ER. They don't care and they will significantly increase the odds that your pet dies. We just got lucky. read more

I had to bring a puppy I was fostering in who was doing very poorly - VEG ER was partnered with the rescue. Their care was absolutely top notch - the vet and every other person who worked there was kind and thoughtful and medical care I had complete faith in. read more

I was very concerned when my fifteen-year-old cat with several pre-existing conditions was lethargic, seeming dehydrated, and was unable to reach my vet. The lovely woman on the phone --Angel I believe--could not have been nicer, sent me a link to pre-register, and everyone--the nurses especially and Dr Greene==could not have been nicer. They took us right away, did bloodwork and some other tests, got the results within minutes, and had a treatment plan set up and consulted my vet (THEY were able to reach him; I never can) within minutes. My cat is still old and unwell, don't mistake that--but she is feeling so much better, and her care is totally being managed. I highly recommend. Yes, it's expensive--but it is a lot less stressful, and potential costs less, than Animal Medical Center. Highly recommend. read more

Teddy suffered a weird issue and I was quoted for max $3500. There was a bill for me of $6000ish. When I questioned the difference they said that they would cover because bc THEY SCREWED UP that being said My dog needed another $1232 after the fact and I was told that that was on me. I was told by the doc who is actually very nice focused on the importance of teddy's health life they really cared for his health. Will posted more based on how Teddy is when I pick him up read more

I was at the Chelsea location and they have a dog in surgery so they couldn't see me for four hours. I then tried calling the UES location to see if they were booked to so that I wouldn't have to spend $60 on Ubers if they were also essentially closed. The receptionist asked for my dogs symptoms and then was basically like, "I have no idea when a doctor would be able to see her and if something more urgent comes, we'd take them first" which feels like her way of telling me not to come while trying to avoid explicitly telling me not to come. When I asked if there were any available doctors, she said she didn't know. I also asked if they had a bunch of dogs waiting and she said she couldn't tell me that. It's 11:40pm on a Wednesday, I doubt there's going to be massive influx of canine casualties. I would've respected the receptionist more if she had just said, "your doodle will survive, you lonely twat" read more

Had to drop my cat off here at 1am after she died naturally at home a few days ago. Crystal was amazing. So helpful and sweet, and went above and beyond to make a painful night go as smoothly as possible for me. Thank you crystal read more

So many emotions writing this, but thank you for saving my girl. My 13 year old dog went in with a serious dog bite to the neck. From the minute of entering the facility the staff was professional, caring, kind, and ohh so compassionate. From my family, to the amazing staff on Saturday afternoon, thank you in more ways then 1! We will be forever grateful for you girls Molly appreciates you all and so do we! read more

Waste of my time and my money. Queens Low Cost Veterinary Center in Astoria is worth the subway ride from Manhattan. Queens Low Cost Vet offers excellent service and knowledgable medical treatment for a fraction of the price. read more

I seldom write negative reviews, but If I could give negative stars, I would. My experience was very poor - the vet and personnel showed little care for my dog, did not keep their word about allowing me to be with him during stressful procedures, handled him roughly, and the vet did not even glance at his X-rays to determine if there was an urgent situation (there was) but waited for another hour for some remote location to provide an X-ray interpretation. And this was all in the backdrop of them having zero other patients in for emergencies for the entire time we were there, with 2-3 animals in the facing cages who they barely attended to. You go in to a "hospital" that is very crowded and does not allow for meaningful space or hygiene - some poor hospitalized pets are in cages/crates and you are a few feet away from who knows what medical conditions, with the vet sitting a few feet away from you at his work station, in some part occupied with playing with his own dog or making faces at the vet tech. The area is not kept suitably clean and is not like any hospital or vet's office that I have seen in hygiene practices, in separation between animals or in sanitized areas to prevent the spread of illness. And when I wanted to transfer to a better ER (AMC, which I highly recommend and which was no more expensive despite their vastly better care), VEG took their sweet time despite my dog's condition being urgent (he had swallowed a large piece of glass) . It was almost 2 hours from the time we left for a reputable ER before they successfully transferred his X-rays and then I experienced them to be rude and snarky about it. The part about speaking to a vet when you call them -I think it's more a gimmick. I took it to mean that they had an unusual compassion and commitment, definitely not my experience at all. The hospital manager at this facility, Shaquana Rutledge, followed up with so little genuine care or honesty that it was astonishing. I wish that I had been forewarned and - though I would dearly love to have had a different experience - this is one instance that warrants this negative review imo. I would advise to take your pet anywhere else - AMC on 62 St is world class care. read more

I went overnight and staff was clearly overwhelmed with number of patients and seemingly dangerously understaffed. The doctor herself was excellent, there just should have been an additional doctor present given the number of patients. The ancillary staff was also overworked but unlike the doctor they were very rude and unhelpful, for example expecting me to weigh my dog myself and clearly annoyed at my dog for having diarrhea on the floor, not providing me with materials to clean it. Hopefully staffing ratios are better during the day. read more

We feed cats in our neighborhood and a couple Sundays ago someone told us about a dying cat. We rushed over and found a cat in the worst shape I have ever seen. We put him in a carrier and another dirty sickly cat appeared and we grabbed him too. It was around 11:30pm so we went to VRG in Chelsea. We are low income and scrap pennies together to help these cats. In the past we have had horrible interactions with other vets treating us poorly. The VRG staff treated us with respect and kindness. One of the cats had to be euthanized and the doctor was patient with us as we cried. They couldn't help us with the other one but gave us some tips. You could tell they all cared and that means a lot. Special shoutout to the woman at the front desk. Her name started with an I (Irenea or Ivenia???) she couldn't have been kinder. She shared a story about her own cats and came to the room to talk to us. Please let her know how much that helped us in a very stressful situation. read more

AMAZING PLACE! I had to take my dog in the middle of the night. I was so worried & they were incredibly helpful & informative. They gave me different options for treatment. I couldn't ask for more in an emergency read more

VEG ER for Pets - Emergency Pet Hospital Near Me - New York, New York

I'm a human doctor, for what it's worth, and this was one of the best healthcare operations I've ever seen. Dr. Cha and Theresa were exceptional. I was in an exam room with my cat Bernard within 30 seconds of walking through the front door. There was complete transparency in thought process and potential costs. Considering this was around midnight on Memorial Day, having this level of talent available to your pet is a true luxury, and it wasn't appreciably more expensive than an average annual checkup with labs. Theresa showed great skill in phlebotomy and subcutaneous hydration--Bernard barely noticed the needles. My only regret is that I wish I could bring my cat to see Dr. Cha and Theresa for non-emergent visits. This urgent care gets my highest recommendation. read more

VEG ER for Pets - bernard was happy with his visit even if he doesn't look like it - Emergency Pet Hospital Near Me - New York, New York

The most compassionate people I have ever met! They immediately took charge I was with my dog the entire time. They explained and showed me everything. Unfortunately, I had to put my dog down. This was my second dog. The first one was not here an it was nothing like this. The people here actually CARE about your pet. Every vet should take lessons from the people here in Chelsea! I had the BEST care ever for my dog! I cant' thank them enough!!! read more

https://www.instagram.com/p/DCoiGn1O7es/?img_index=2&igsh=ZnV0NDMxOGpreTZi please see my link above- wonderful staff ..everyone from front desk staff to vet nurses to md's . We love you & thank you for your care read more

Do NOT recommend!! That was very tacky and bad bedside manners that the receptionist handed me a card to give you a review as my bird was dying and couldn't be saved by your practice after spending $300.00 dollars there!! And Yes! She did die!! So here is your review that you so desperately wanted!! read more

This is, without a doubt, the best vet/hospital/emergency care Place & staff I have EVER dealt with. I came here the morning after my parents dog had jumped 5 stories (70 feet) from their building during a thunderstorm. They immediately got into action. While some of the doctors prepared for treatment, another one shared that this was quite a common situation & quickly gave tips on how to avoid it in the future. I found it smart of them, as well as comforting. Informative, nonjudgmental care. They were unbelievably KIND throughout it. They let me stand next to my dog and pet him etc etc the entire time, except for when they brought him into this X Ray (I think) room, at which point they offered for me to look through the window (lol). They also could not have been sweeter -- seriously -- with my dog. They all knew his name and were familiar w his condition, from the check in staff to every vet/nurse/etc. working in the hospital. Keeping in mind that budget was a factor, they were flexible and offered multiple routes of care -- from top of the line treatment at multiple hospitals via ambulatory care, to a multi day stay with them, to finally bringing him home and intensely monitoring his symptoms & doing his treatment. I had spent 18 hours at VEG already (they never made me feel like I was in their way or anything), so I decided to bring him to my apartment. The reason I undoubtedly think VEG is the best in the world is that, after I had brought Hemmy home, I called the hospital many times to ask for their advice/insight about his progress or treatment plan. Every single person on the phone remembered him!! And they were familiar with what had happened, what his injuries were, etc.!! This includes doctors who were not even there on the day he came in. This also was seriously up to 8 WEEKS after! They were SO helpful. It was unimaginable. I asked them things like how to lift him up while bringing him up & down the stairs, what level of heart rate necessitates him coming back in again, if it was okay that he was entirely out of his environment (he came back to mine, rather than my parents, which was a completely new home for him. It is now a year later and it's HIS apartment, lol). I can't remember everything. But it was absolutely astonishing and beyond impressive how helpful, accommodating, and caring they were after Hemmy was no longer in their care. They were so beyond amazing despite only meeting us for one day -- eons better than every vet I've ever been to. I cannot thank them enough, ever. If they ever open a non-urgent care clinic, I would switch over to them in a heartbeat. They saved my dogs life, and were pillars of support throughout his healing journey. I love VEG and appreciate them with all my heart!!! read more

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My cat swallowed a needle and thread. It was horrifying but VEG were absolutely amazing! They got us in quickly and immediately did an xray ( wild to see a sewing needle in a cat's throat on an xray!) they sedated my sweet cat and were able to remove the needle! I was so impressed with the entire staff. Kitty is as good as new thanks to the epic care at VEG in Chelsea. We felt completely taken care of! read more

VEG ER for Pets - The x-ray! - Emergency Pet Hospital Near Me - New York, New York

The manager called me this afternoon and says "How May I help you?" I left a detailed review and she called me, but expects me to do the work. Nope. I asked her what she knew of the review to call me. So she opens it up and reads it. Proceeds to tell me how the staff is a minority including herself and I tell her that's not the point. Of course I can see they are minorities but people of color are not a monolith and some favor white people and everyone in the world has bias, whether conscious or not. She says "so that's not the reason". I say "you don't know that" she says "you don't know that it is." I say "true but you are stating with certainty that it isn't. I'm telling what my experience was there and in the vet industry overall so please don't invalidate it by saying you know it can't be true." She thanks me for taking my call. I call back and leave the following message: "we didn't talk about the fact that, whether it was race or not, what reason they thought treating any client of any race that way was ok. And the answer is - there is no reason." SMDH. Not going back. I'll ask my main vet for another emergency hospital for my cat. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - New York, New York

Dr. Cha!!!!! That's all I can say. Tears of gratitude in my eyes as I write this. Literally the best vet I've ever been to. She saved my cat's life. My cat was in bad shape and now at 16 is still thriving because of this woman. She sat right down in the lobby next to my cat and got right to work. She listened to a complete history. Didn't rush me or interrupt yet still managed to help everyone in the waiting area without compromising anyone's care. Multiple vets before my visit to VEG didn't manage my cat properly. She saved her, truly. I'll never ever forget her. This week we went to the cardiologist and she said my Boots is doing very well. I knew Dr Cha was the reason. Thank you !!!!!!! read more

Dr. Green saved my dog's life! My 13 year old Yorkie consumed a large rock and was misdiagnosed by another vet with pancreatitis. The next day, he woke up very weak, lethargic, and not eating or drinking water. I rushed him to VEG - Chelsea Friday morning when he woke up. EVERYONE WHO WORKS HERE, REALLY CARES ABOUT YOUR PET! From the moment we walked in, I knew we were at the right place. Dr. Green was patient, listened to our concerns, and suggested we do an ultrasound to eliminate the possibility of a foreign object he may have ingested. Turns out, she was exactly right - my dog had swallowed a large rock and It was lodged in his intestine. She performed emergency surgery that same day and saved my dog's life. We are so grateful for VEG - Chelsea and Dr Green. My dog was in the hospital from Friday morning until Sunday morning and we were allowed to pop-in at any time of the day to check on him and his progress. They're open 24 hours and you can visit your sick pet at any time! They even answer the phone whenever you call! I was allowed to see him right after his surgery and was never rushed. I was also allowed to come and feed him and visit throughout the weekend. My dog is doing great now thanks to Dr. Green and her staff. This is THE BEST VET EMERGENCY ROOM IN THE CITY! I wish people doctors were this attentive, professional, kind and compassionate. read more

VEG ER for Pets - The X-ray. - Emergency Pet Hospital Near Me - New York, New York

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Fully convinced that Dr. Heil is an angel sent from above. I cannot stress enough - this was the absolute best experience it could have possibly been given the circumstances. My cat Sloane escaped from my apartment and we *think* she had a fall from one of my apartment's common area windows. As a result, she had a fractured leg and bruised lungs. I took her to VEG on a recommendation from my primary vet and she was seen immediately. I was asked if I wanted any refreshments or coffee and everything they were doing was explained to me patiently. Every single staff member treated my cat no differently than I would have treated her. They were professional medically but showed so much care and love on top of that. Due to my work schedule, I couldn't be at VEG for most of the day so had my dad (a retired MD) take over communication. He is a good person but has a tendency to be overbearing, and I'm sure that he called more times than was appropriate throughout the day. Dr. Heil was consistently patient, kind, and understanding. My dad, a notoriously difficult person who frequently leaves customer service people in tears, has been singing Dr. Heil's praises for days. We were so impressed. On top of that, they emphasize that they never separate the pet from the owner, and the facility is open 24/7. I hope I never have to come back, but I would recommend VEG to a friend or family member in a heartbeat. read more

I haven't had time to update, so my cat was misdiagnosed here. Wasted a lot of my hard earned money here for nothing. I went to our usual place and she was helped and cured. ( I would have never went here in the first place but our usual vet was away on vacation) read more

We were referred to VEG when our little chihuahua-pug-loaf-of-bread-mix Loafy was having trouble and pain walking. Turns out they JUST opened a few days prior, and we were fortunate to have the run of the place -- And we could NOT have been any happier with the professionalism, the care, and the sheer kindness of every single person there. One of the most striking things about VEG is that they let the owners in the back with their pets -- most emergency services make you stay outside, where you worry about your lil guy or gal -- and they're left without their loving owners. But we got to accompany Loafy in the back, where we pet him as Dr. Leland, who is just amazing, checked him out. The assistants and nurses were kind and comforting -- Jessica, in particular, but really everyone -- and it had a ridiculously simple check-in and check-out all online. Erica at the front desk was wonderful, and within about 20 minutes from when we got there, we were on our way with meds in hand and, soon enough, a healing pup. Look, we don't want to use *any* emergency vet services -- but it's great to know that if we ever do, we've got VEG not that far from us. read more

VEG ER for Pets - Just a picture of Loafy, because everyone should see a picture of Loafy. VEG helped him feel better! - Emergency Pet Hospital Near Me - New York, New York

I can't say enough kind things about the staff and my experience at VEG! From the time we called and came in until we left, I was so impressed by their professionalism, calm demeanor, and kindness towards myself, my cat, and other families in the waiting area. You could tell they really cared about each animal they were treating. They were as quick as they could be and were transparent at every step of the process. One of the best veterinary experiences I've had in my life!! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - New York, New York

Wonderful and compassionate. Comfortable environment for your pet... Before going if you call they immediately put a vet on phone...vet gives advise and truly cares about pet...takes time in speaking to you about history of pet and does what is best for animal...not for VEG's financial gain.... read more

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I took my mom's dog last summer very early in the morning , like 6am, because he suddenly started vomiting a red substance. We received great care from the front desk to the assistant, and from the doctor. The doctor even texted me and offered a lower price for the X-rays. But the only reason I didn't stay with them for x-rays etc is...my mom wanted me to take her dog to her Veterinary practice in her neighborhood. I would recommend! read more

super professional and empathetic staff. they took great care of my dog after he ate a gummy off the street.

My dear friend Rich had to bring his dog into this practice over the New Year holiday...he asked me to go with him for support. The nicest people, cleanest facility...and REAL veterinarians who ACTUALLY understand not only critical care, but also to watch out for abnormal issues beyond just a cursory blood test. Dr. Elisabeth Green was the attending...BRILLIANT, compassionate, dedicated and very detail oriented. Amazing vet!!! read more

Thanks for helping my little guy, after he suffered a dog bite. You guys are great. Friendly, prompt, fairly priced, knowledgeable, and great explaining everything to me. Thanks for making a rough night for my little guy a lot better. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - New York, New York

My senior cat is almost 19 years old. This year he ran into some health issues. During an emergency situation, I went to VEG without really knowing much about the practice other than it was for emergencies. Not only did my cat get super care that saved his life I was able to stay with him the entire time. The kind of care when your beloved pet is not taken away to the back is a game changer for both you and your pet. The cat had to have a procedure under sedation and I was there when he went to sleep and there holding him when he woke up. I've been back 2 times since my first visit when my regular vet could not see him and urgent care was needed. Each time it was just as good. This review is for the location in Manhattan. Forget about the other emergency places and go to VEG! read more

VEG ER for Pets - Feeling better after care at VEG Manhattan - Emergency Pet Hospital Near Me - New York, New York

We took our cat here very early 4AM. The vet acted like we interrupted her during our horrific emergency with our animal. The staff made us feel uncomfortable and neglected a y immediate care for 2 hrs. They were uncaring. The kids they hire are borderline abusive in the neglect way that they do nothing g but pet them..walking around while people are waiting hrs . They rough houses a massive fracture. My animal was screaming. I will continue to share this with everyone I know. This is a neglectful office and they need to distribute better care. My family member animal.died due to the lack of care and the 18 yo untrained staff being left over night alone to care for animals. This is a meat market corporate money hungry business. They need to redo this office with actual vets that care at 4am and educated staff. read more

What an amazing ER. On a holiday weekend, with our regular vet closed, our old dog suddenly started peeing blood and was freaked out and panicked. Our back-up vet was closing and suggested we call V.E.G. We called them and got guidance over the phone that helped us make an informed decision to bring him in. The whole place is designed to make both us humans and our pets comfortable. The staff was so welcoming, offering us water while we waited. We were also allowed to stay with our dog throughout the whole process - something not possible in another ER that we had to go to in the past. At V.E.G. they even have special chairs that allowed my husband to sit on the floor with our old freaked out dog. The vet, Dr. Green was awesome - clear, instructive, gave us options. And I am so sorry I don't remember the tech's name but she was SO patient with me explaining how to dispense meds and checked with us about cost for each med. Everyone there was terrific - shout out to the young woman who checked us out - best of luck with your important career. And the bill? I was expecting hundreds of dollars more. I hope I don't have to bring our pets to the ER ever again, but I'm TOTALLY relieved that if we do, we will be in good hands here. read more