The veterinary staff at VEG Upper East Side went above and beyond to help my dog, Palmetto. Dr. Kass was one of the most knowledgeable and compassionate veterinarians I have ever interacted with, and I could not recommend her more. After a week of various vet visits, procedures, and a trip to the emergency room, I was out of options and completely desperate to help my best friend. The staff here went well above what is expected of them to make me feel informed, comforted, and safe. Plus they did a remarkable job on my dog's surgery. I could not recommend this team more. They took what was the worst day of my life, a day where I thought I might have to euthanize my dog and best friend, and gave me hope. Ten out of ten stars. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - New York, New York

Our dog was taken to this business . The treatment that was given was inadequate and we had to the AMC animal Hospital 3 hrs later and now waiting . My dogs already was admitted to AMC for 4 days 3 in DOGGIE ICU . The dog was diagnosed with dehydration z You missed that . . your treatment plan was totally inadequate. I will not be back . Just head direct to AMc . It's only 3 blocks . I DONT RECOMMEND . read more

I guess you could think of this place as an urgent care for pets, but only if your existing vet's office is closed. If your pet has an actual emergency, a complex health issue, or multiple health concerns, this is not the place. If you're in the UES, just go to the Animal Medical Center. I brought my cat here thinking maybe it would be OK, but I ended up waiting a minimum of 20 minutes without being seen. My own vet actually called me while I was there to follow-up regarding prior treatment. When I told him where I was, he advised me to go to the Animal Medical Center which is very close. The issue is that only one veterinarian available, so when you're seen depends on how busy it is. A bigger hospital has multiple vets and vet techs on staff, so they can see multiple animals at the same time. The staff was friendly, but they seem easily distracted and overly cheerful, like it was an office party. This is meant to be an ER. Sometimes you need people to be serious. They have a big board where they supposedly do triage, but I don't believe they really take pets according to level of care needed. For some reason, my pet's name never made it up onto the board, so I kept waiting for the vet to take a look. They kept saying they had really sick pets to see first. (My cat stayed at the AMC for 3 days and 2-3 nights.) Eventually I up and left because my cat needed to be seen right away and they kept skipping over us and telling us they'd get to us, which did not happen. When I was leaving, the receptionist was trying to get me to stay even though we were never seen. I really don't know what kind of health issues would warrant a visit here versus an actual vet emergency room. Having been to AMC, I can't say I would ever come back or recommend this type of facility. read more

I can't thank the team at this emergency vet enough. This was my first real pet emergency, and I was in full panic mode running out of the house with my dog. I was originally sent to a different location, but since the doctor on duty was in surgery, I ended up coming to the 2nd Ave location, and honestly, I'm so glad I did. The staff made all the difference on this visit. The girl at the front desk was so kind, patient, and understanding, which was exactly what I needed in that moment. The receptionist employee was very empathetic and helped me out so much. Codie, Dr. Kaela Toback, and Dr. Verna Serra were incredible too. You can just tell they truly care and are in this for the right reasons. They treated my dog with so much kindness and respect, and they also made sure I felt heard and reassured. I'm very grateful that this place was open when I needed it most. Having a team like this in such a stressful situation made all the difference. Thank you all so much for your kindhearted and above and beyond care for my pet. I'll never forget how much you helped us! read more

VEG ER for Pets - Heat Rate Monitoring - Emergency Pet Hospital Near Me - New York, New York

Jessica Rosso the manager should be investigated for extreme unprofessionalism. A pet owner had brought in their puppy struggling to breathe and instead of putting the patient first she chose to focus on comments from a live stream addressing the lack of empathy and urgency from the staff. The staff was reluctant to offer any real solution for the pet and seemed bothered at any questions that were asked by this very stressed out pet parent (who was still respectful). She spoke to him in a very aggressive and demeaning tone and unfortunately made an already traumatic experience worse. read more

VEG was incredible with my dog when we had to go for an emergency visit. They were calm, reassuring, knowledgeable, and were able to quickly and effectively help. I completely trust them with my boys care. read more

I just want to say THANK YOU again. My beautiful dog passed away today. The team did everything they could and honored my requests. They wrapped him up so nicely for me. They were kind, compassionate, understanding, and worked with urgency. Today was my dog's day to reach the rainbow bridge and I am grateful for the support and sympathy. I will never forget the care we received. read more

Do not bring any animals here for the chip scan. They took my rescue and would not give him back. I only wanted to scan him for a chip. Then they tried to give him to ACC. Only bc I made it go viral on Social Media, did they give me a cat a saved from the street, back. Poor animal was so stressed and I was heartbroken. read more

November 9th, 2025, I took my 4-pound teacup Pomeranian out for air. we walked a little ways around the block. As we were proceeding to our building, a stray dog ran up from behind us. He/ She grabbed Belle like she was a chew toy. I screamed a man came out to help me retrieve my dog. she was limp and just breathing heavy. I took here to Veg ER. Everyone was so good to her. They were so gentle with her. Dr Bailey was amazing along with the rest of the staff. I was also observing how they were treating the other animals as well. They were all amazing I was so at ease because of it. I went in there hysterical crying. They gave me a box of tissues and said, we will take care of the little one. I really felt the sincerity. God Bless you all in all that you do. I am glad I was there to witness so much. you all deserve your flowers. Keep up the great work. read more

Our cat got good enough care -- and frankly, they did save his life in the sense that we were advised to call back our surgeon the following morning to "hasten" our cat's procedure, which happened the following day. He was seen within a reasonable time frame, and they did their best to make him comfortable. (Intestinal blockage from substantial lymphoma tumor .) The vet did a quick abdominal ultrasound which she didn't charge for -- also appreciated. My only wish is that she hadn't asked if we wanted to actually look at the mass, which we already knew about. Very upsetting to be seeing the horrible cancerous monster obstructing his intestinal tract, putting his life in danger. Then she asked if we wanted to "feel it." (The mass.) Truly. At 12am in the vet ER, already upset and saddened owners don't want this. We're not in a medical classroom. We're just trying to care for our very sick pets. read more

I couldn't give this place enough stars. The care they provide is unmatched, coming from a person in healthcare. To have the entire staff be so caring, attending, comforting, and professional, is truly a one in a million situation. When I came in with an emergency with my little pup, Dr. Diego Milano kept a clear mind, an empathetic attitude, and a compassionate heart. He took such good care of my boy, my gratitude is too much to vocalize. once we were checked in to our room, he checked on my baby every 10-15 minutes, made sure both of us were ok, and stayed on top of our situation even though I heard multiple critical situations happening outside. He balanced everything so well and i really take my hat off to him. he was amazing. As for the overnight nurse, Caroline, I'm at a loss for words for how golden her heart is. She took such good care of both me and my baby. She understood the anxiety an owner feels going through this situation and went out of her way to ensure i was doing good too. she checked on my baby every 10 minutes. any time i needed to step away to use the bathroom, she stayed with my baby. she was so gentle and kind with him. you can tell shes doing her job out of passion and care. Shes one of a kind and truly a gem. I could cry just writing about the care she provided for us. When the shift changed to the daytime staff, I was a little worried about the transition and sad to see Caroline and Dr. Milano go. I was worried about who was going to take care of us now because of the genuine top tier care we had received, how could you match that? but. they did. Dr. Andre and nurse Christina were our doctor and nurse after the shift change. They were just as kind, just as compassionate, just as professional, and just as empathetic. They made the night to day transition so smooth. They were completely filled in, treated me with just as much respect and empathy, and had me crying tears of joy as I left this hospital. I can't speak enough kind words for this facility and the entire staff. Even when my nurse or doctor were helping other patients, other nurses made themselves readily available and willing to help me and my baby and make us feel comfortable and ok. This was truly one of the hardest nights of my entire life but this facility and the staff working here made it manageable. For the staff reading this, I thank you again and send you my kindest regards. You guys are truly angels and what you're doing is a beautiful thing and your hearts are made of gold. Thank you all. read more

They are terrible at diagnosing cases and treating the pets. They did nothing for my dog except pump her with fluids. The next day she was very sick but a few days at Animal Medical Center, she was properly treated and well again. I know many people who walked out in tears after spending hours here and then being told the pet was okay. But, the pets were not fine. Once getting appointments at the regular vets, they are able to treat the pets properly. Be careful about reviews on yelp that are not verified. In this case, why would they ever make you write a review that has to have a minimum number of words of 80? This would discourage people from writing a review. read more

Everyone is super nice. I always have great experiences and they treat all the animals in their care with love and respect. They even gave me a free pen. read more

My dog got pancreatitis just before this record snow storm here in NYC. We were referred to VEG and we took our boy across town to their facility. They took him in performed appropriate tests and gave us the most informed diagnosis I may have ever received. I'm a retired PT so I've had some experience with diagnostics. You gather the best information you can and make an informed assessment which they did in a most professional and compassionate manner. The Vet was completely forthcoming about every aspect of her reasoning and her expertise was in depth. They put him on a catheter etc and prescribe an appropriate regimen. He had to stay overnight and we were invited to return to visit whenever we were able. Note there were couches and chairs and a lot was offered to make us and our miserable dog comfortable. The entire staff was open and available for our comfort and it was clear that this was their routine. We came back the following day and sat with our dog for hours consulting with the Vet periodically. I'm extremely impressed with the level of care provided by VEG and I heartily recommend their services. I also have to mention how well they managed a difficult client whose behavior was extremely inappropriate. These folks are pros. Use them. You will be glad you did. read more

At around 1am this morning , my six month old Shih Tzu ingested a miniature KitKat. I was in complete panicmode! I called the veterinary emergency hospital located @ 1215 Second Ave. I had the pleasure of speaking with Dr. Rushing. She asked me a couple of questions regarding my fur baby. As well as address my concerns. Dr. Rushing put my mind at ease! Dr. Rushing is a true GEM! read more

VEG ER for Pets - My fur baby! - Emergency Pet Hospital Near Me - New York, New York

I have had two different pet emergencies in which I've brought my dog, Poppy to VEG. The first she had an infected paw from an insect bite and they did such an amazing job taking care of her and the more recent one, my dog had eaten 120 probiotics and then couldn't walk or stand. It was an extremely scary situation (for both me and Poppy) and I had no doubt that VEG would be able to make my Poppy better. Dr Serra is such an empathetic and knowledgeable vet, who did an excellent job making my very anxious dog feel as comfortable as possible. They let me stay with her all day, as we were there for almost 12 hours, and continuously checked on Poppy's progress and provided updates on her various test results. Ultimately, poppy had a full recovery. I'm so grateful to have a trusted emergency vet in the area like VEG!! read more

Jessica Russo the manager of the hospital is very rude. She showed no empathy for me or my dog. She constantly harassed me instead of trying to help my situation. I would not recommend going here. read more

This is hands down the most professional, and caring emergency vet clinic. Our regular vet recommended we come here for our dog's pancreatitis. From the minute we walked in, until we left, every single person was at the top of their game. When you're dealing with your beloved pup you want to know the people you are dealing with are skilled and truly care. Plus, as a pet parent you are permitted to stay with your pet there at anytime. This is a special place. We even observed them deal with an unruly client with grace and patience. I can't recommend it enough. read more

Staff is caring, loving and very attentive. The waiting room is incredible. I brought along my toddler and teen and they had incredible snacks and a play table, as well as fresh baked cookies and any coffee or hot chocolate you could imagine. The veterinarians and technicians and the reception desk truly care about animals and worked their hardest to make sure my English Mastiff was comfortable and happy. My 3 year old dog was limping with her nail falling off. They prescribed her pain and anxiety medicine since she is 125 lbs and was protective of her injury. The wonderful staff made it quick and she has been back to herself ever since. I was not charged a lot of money, and I left with a fresh baked cookie. While I hope I never need their services again, I know if I do I will most definitely return to VEG in Carle Place. read more

VEG ER for Pets - Mazie the Masiff - Emergency Pet Hospital Near Me - New York, New York

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Very quick to check us in. Wait to see a vet wasn't very long, however after we paid, we waited about 40-minutes to get our meds. It seemed odd that we did all the waiting at the end. To walk in the door, you're charged $175. Then additional services or costs are added on. My guy needed antibiotic cream, which brought me up to $228. While I would have preferred to go to a vet, no office would see us without an appointment. I called everywhere! If you're not established with a vet, or live outside nyc, you'll have to come to an ER. The two other ER had terrible reviews so I am glad I found this place. The vet was very kind and I didn't feel rushed. The nurses also seemed to go above and beyond. Superb customer service. read more

VEG ER for Pets - Waiting area - Emergency Pet Hospital Near Me - New York, New York

We had a little scare with a needle and they were all so kind and helpful! 10/10 experience and would go back

These people are HEROS. They work overnight, long hours making sure our fur balls are safe and taken care of. My pup got sick and from the minute I called them they offered me options. I decided to bring him in anyway, we are here now getting such great care. They are both consoling me and my pup. I feel safe here, heard and protected. I appreciated all the work you all do here thank you so much for your help. They are so kind my dog has to stay for 24HRs, they've offered me space to stay with my pup and even provided pillows and blankets for me. THANK YOU. the place itself is nice and welcoming. Come here anytime you need help read more

But wait ... there's more. Just shy of the July 4 holiday my cat starts vomiting and has diarrhea... flat affect... I'm distraught. My franchise vet... no wiggle room to see him... off the VEG we go. He was seen right away. Food poisoning? Ate a bug? Who knows. Wonderful attentive vet (in the evening) and we were on our way home.... Only to go back days later (again my vet franchise has no availability - a girl has to work - I cannot just get in an uber to Williamsburg for the only appointment available). Again a lovely vet took care of my guy - fluids and an anti nausea drug.... Later that week we did get in to our vet... but VEG once again comes through in the clutch. If they would do vaccines I cannot see why I wouldn't just bring the cats there all the time.. awesome staff - kind and caring. read more

I am still here with my puppy. We will probably be leaving soon. She came in quite ill. I wish that human emergency room were as good as this one. The vet and staff were informative and compassionate. They know you are in a stressful situation when you bring your pet into an emergency room. They could not have been nicer in helping me through it. Tomorrow, I will take her to her regular vet, but the emergency care was spectacular. They were accommodating in case we needed to spend the night. They provided me with blankets and a place to lie down in a private room. One last comment. They were upfront about costs. I received a written estimate. It was all handled quite professionally. If I could give them a six stars, I would. read more

VEG was absolutely amazing during my cat's emergency - he swallowed at least a foot long piece of embroidery string. They were so kind and professional and so quick to help. read more

I must tell you I have never experience such a caring and compassionate team as this place. This is the second time we have come here the first time we brought in a cat who was in the street having seizures. We asked them to call to let us know how the cat was doing and they did call they had to put him to sleep. We came in last night with our cat Shadow who was seen right away. Unfortunately our cat of 12 years had to be put to sleep and lord knows it was so emotional but I must say everyone was so compassionate not only to us but to Shadow as well which meant a lot to us. You guys are great and your compasionate and honestly meant a lot to me and my family. read more

Went to VEG on the Upper East Side. Their care was wonderful. Their kindness and attention made me cry at the end of our visit. So grateful for how they took care of us. It's always stressful when your pet is sick. From the moment I called them I felt like we were in good hands. They picked up the phone and answered quickly, listened to all my questions and immediately gave me directions on where to go and what to expect when I came in. Then as soon as we got there we were seen by the vet within 5 mins. Dr. Chan was so patient with all of our questions and even did the heart ultrasound where we were sitting, so our our pet, Moose, could remain comfortable. The other vet kept checking on us and even brought me coffee. We feel very lucky to have stumbled into this place and have reassurance that we have excellent care here for if/when we need. Thank you VEG. read more

Our sweet Yorkie is not an actual patient but I want to give a grateful shoutout to the receptionist and vet on duty last night, Sunday at 12:30 AM. We were frightened because we thought he might have ingested something and was having a seizure. The vet quickly got on the call and instead of the usual, we can't tell until we see him, I was told we could send a video. I did and was told it didn't appear of concern. They got nothing out of our exchange but goodwill, but I know where I'll go in the event of emergency. Thank you kind people at VEG! read more

I brought my dog Jazzy here on September 10, 2024, because she was suffering. The entire staff was so kind and generous. And I was able to be with her the whole time! I want to give a special thanks to Dr. Carl and Dr. Basit who explained everything to me with warmth, patience and sincerity, and supported me all the way. I decided to have the surgery, and Dr. Carl performed it successfully. I cried tears of joy after the surgery. Thank you to everyone at VEG for the wonderful way you treated Jazzy and me. I am so glad I made the decision to go to VEG. I wholeheartedly recommend it. read more

Absolutely amazing team! Made me feel so comfortable with my dogs care. They treated me like family and made sure my health was a priority too. I saw the doctor within minutes and the staff came together to help me calm my dog when he was getting treated. I'll never forget what they did for me and my dog. Thank you read more

Staff are all lovely kind people and my cat got better treatment than we do at our regular vet. And it's really clean. Consider this gushing. Recommend 100 percent!! read more

10/10 experience. My doggie Molly recently passed away on 7/28/24. However, I wanted to express my immense gratitude for the care, attention, efficiency, and support the entire team gave. The check in process was extremely easy. They quickly attended my 15yr cocker spaniel. Of course hearing that the best course of action is to sleep your fur baby isn't easy, but the team thoroughly explained everything to help me better understand the severity of her condition. I can't thank them enough for helping my fur-baby in her final moments, and for supporting me and my family during this hard moment. I very much appreciate it and thank you! read more

Excellent facility and the staff was super helpful from the moment I called when BB lost mobility in his legs and could barely stand. I was so impressed and especially want to give my gratitude to Dr. Gordon and his team for basically saving my dog. Everything was managed with much care and compassion and the entire process was conveyed throughout and all concerns were addressed so there was a very clear understanding about the options available and I felt extremely secure that his safety was a top priority. Thank you!! #emergency #vetlife #animalwelfare #animalrescue #animalcare #veterinarymedicine #emergencyresponse #woofwoofbox #babybongo #poshpuppiesnyc #luxurydogtravel #kloekorby #emergencymedicine #emergencyservices read more

VEG ER for Pets - Emergency Pet Hospital Near Me - New York, New York

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They took a look at our dog Bette Davis, after she chewed up a bone she shouldn't have. After an initial checkup for vitals, and looking at the remainder of the bone (always bring the evidence!), they determined she wasn't in any danger and could go home. AND they didn't even charge us! Such wonderful staff! THANK YOU! read more

VEG ER for Pets - Bette Davis loves Veterinary Emergency Group! - Emergency Pet Hospital Near Me - New York, New York

The staff was amazing. Unfortunately I had to put my baby down and they were so supportive and patient with me. Their empathy was appreciated while also being professional. read more

I was cutting my dog's hair around his face and accidentally cut the skin right below his eye. Obviously I panicked and went on yelp to see the nearest emergency clinic. They were so helpful and sent me a virtual check in. Once I completed the check in they sent a follow up text with directions which I feel is really helpful when you're not in the best state of mind. When I arrived they examined him immediately. They said the cut was very superficial and should heal on its own. They took his temperature and checked his heart rate and gave me signs to monitor if the cut gets irritated or worse. They sent us home WITHOUT CHARGING ME ANYTHING!! This could have easily cost a couple hundred dollars. The level of care they provided without passing any judgment was impressive alone. The team here is clearly sincere in what they do! read more

This place is the BEST!!! We have sadly been to other emergency vet hospitals and experienced indifference and cold responses to our sick dog. This place was the exact opposite they are thorough - calm and kind- I can't recommend them enough . Dr Chang and the overnight staff (we arrived around midnight) we're so gentle and helpful. i hope we never have to come back but if we need emergency care we're not taking Coco anywhere else. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - New York, New York

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We and our pet Lola were treated with utmost respect everything was done in a clean and professional manner from the time that we entered to the final discharge I highly recommend this facility as being rest assured that your pet will be treated especially well. The doctors and staff are of high caliber. Thank you VEG read more

Amazing - the team working on 6/19/24 during the day was incredible. Came in around 4pm with my dog who we feared had a blockage. They immediately took us in and gave treatment with instructions to monitor. Once we got home our dog started to show mild signs of the symptoms we were instructed to monitor so we returned and quickly did x-rays and medication. Pup is now doing great. Dr Rushing and the team were excellent. This is my first review. Highly recommend. read more

My partner and I had a terrible experience seeking treatment for our ferret, with Dr. Rushing, who has limited professional skill, poor judgment, and compromised empathy for animals, and the support staff on duty on 12/13/2024 at the Upper East Side location. It's very difficult to find emergency care for exotics and we generally have positive experiences at other VEG locations, but this experience was a nightmare and fell below the standards that VEG set for themselves. We understand and appreciate that VEG UES is building an exotics team, but VEG should've and could've been more selective in recruiting exotics vet (how could you let someone who just graduated from vet school for three years handle emergencies on her own - but as we will explain later, it's not only her lack of professional skills, but also her complete lack of empathy). Three stars because Dr. Cisneros is awesome (we had Dr. Cisneros for a prior emergency visit at VEG UES. Sorry Dr. Cisneros we're providing honest feedback and not trying to foster colleague hostilities). Our senior ferret had several chronic health conditions, all of which we knew of and treated with medication. One evening he was in a lot of pain and struggling to breathe, so we called around to see who was willing and able to treat an exotic patient. When we explained our ferret's medical condition to Dr. Rushing, she listened half-heartedly and showed very little sympathy or empathy during the treatment. Dr. Rushing recommended a series of expensive diagnostic tests, we asked her what else we would know from the test results other than what we already knew. Dr. Rushing said she doesn't know before the results come out. We trusted her and proceeded with the tests - Dr. Rushing literally found nothing that we don't know. She also couldn't find out why our ferret suddenly breathed hard after all the expensive tests. She further recommended CT, on top of the ultrasound and X-ray that we already received. Meanwhile, nothing was being done to alleviate our pet's suffering. He was dehydrated, and we wanted to feed him water. The staff suggested not to feed him water because "He won't drink if he doesn't want to." (How do you know our ferret doesn't want to drink if you don't provide him water??) Dr. Rushing agreed not to feed him water and would recommend IV instead. This sounded really bizarre to us, so we sought other professional opinions, which confirmed our suspicion - it's better our ferret drinks by himself, administrating IV would accelerate his heart failure, which could be potentially fatal. Again, we really don't think Dr. Rushing paid any attention while we explained our ferret's medical history - Dr. Rushing only cared about how to extract as high a bill from a customer as possible. Dr. Rushing also had the staff draw four or five small tubes of blood from our ferret for testing - when we transferred to VEG Williamsburg later, Dr. Turturro only pinched our ferrets a few drops of blood for testing. I can't image how much our ferret suffered from Dr. Rushing's meaningless, painful, and excessive testing. When speaking to us, Dr. Rushing pulled up a chair. It may seem small, but it's written on the wall as one of VEG's guiding principles: we sit on the floor. We completely lost trust in Dr. Rushing and the staff to do what was best for our pet and decided to transfer him to another VEG where a doctor we trusted would be working that evening. Once we communicated the decision to transfer our ferret from VEG UES to VEG Williamsburg, there was a complete lack of interest in us or our pet from then on. Even though we were the only ones at VEG UES, it took forever to get our pet checked out. Staff sat around chatting and we had to press them to bandage our pets IV line so we could leave. The staff member promptly dropped the bandage and stepped on it before picking it up and using it anyway instead of getting a new one. Again - think about how traumatic it is for us, while our ferret had been suffering for hours at VEG UES, nothing had been done to alleviate his pain and Dr. Rushing only imposed more pain on our ferret with a series of unhelpful and expensive tests. Had we not decided to take him away from Dr. Rushing and the Upper East Side VEG, we may have put him to sleep wondering if we could have done or we might have more or brought him home without a plan and increased his suffering. And we have every reason to suspect that's what Dr. Rushing would suggest us to put him to sleep and charge us an additional euthanasia bill. While we appreciate VEG UES' building an exotics team, however, VEG UES should carefully evaluate and review its current vets and future candidates regarding their professional judgments and abilities, communication skills, competency in responding to emergencies, and most fundamentally, their love for animals and empathy for pet parents. read more