DO NOT BUY from Walser. Sold me a seven-year-old truck for nearly 30k that had the original battery. That lasted less than 90 days. Dealership had zero interest when the truck left me stranded. Battery was clearly marked. PROFIT over People. Steve and Rob the Managers could only blame the buyer. read more

Walser Buick GMC - Auto Repair Near Me - Roseville, Minnesota

***Pulled a bait and switch to get me on their lot. I was interested in a 27k used truck they had there one day. Talked with them including the manager Joey about my trade in. Cleaned it up, texted back and forth with them the next morning with details of my trade in. I get there and find the truck on my own it looks nice so I look for a salesman to ask for a test drive. He tells me, "Oh that's sold to some people flying in from OK. this morning." REALLY? talk about a bait and switch!! The manager tells me, "there must have been some gap in our communication but we have other similar trucks you could look at." The people walk in the door with suitcases from OK. while I'm standing there. They sold this to these people days ago with at least a down payment obviously. read more

Bought a brand new high priced vehicle and the entire process after they received their money was total joke. I was told I could not take the plates that they had in the store at the time of purchase because the needed leverage just in case they needed anything with the trade. It took them over 3 weeks to get my trade paid off which cost me 3 weeks of interest and I ended up making an additional payment on the loan before it was paid off. Then they claim they finally mailed the plates and here we are 2 weeks later (a month after purchase) and still no plates have arrived. The business side of this dealership leaves a lot to be desired and they just give you the run around once they get what they need. Do not recommend and will not be returning. read more

Carter was the dealer I was working with. I was driving in from 2.5 hours away. Asked questions about the vehicle I was getting and was lied to about it and found out when I got there. do not recommend going there read more

Worse experience I've ever had purchasing from a dealership. First of all, their return policy is completely false. I tried to return the vehicle after having it for one day. I was informed that the time period for returns starts once the paperwork begins, not once I receive the vehicle and I live out of state, so it was delivered. And for some reason, it took Nick several weeks just to complete the purchase paperwork. And communication was spotty at best. Once the truck arrived, I found peeling on the fender flares which I was not aware of. The exterior of the truck was expected to be dirty due to shipping. The interior was not. There were leaves and spiderwebs in be back seat! The truck came with a locking tailgate, but they didn't give me a key even though I specifically asked about it beforehand. I was then told that I could order replacements and I would be reimbursed. Here we are several weeks after I provided them with a receipt and still haven't received a check. Haven't received the vehicle registration due to a paperwork error on their part either. read more

Was quoted 2 different prices for me to get my brakes done. Confirmed the price of $487 and the gentleman on the phone confirmed this price, so I set up an appointment and got there and another gentleman quoted me $200 more than what was stated on the phone. Called my brother who works for Acura and stated they charge roughly around $400 or so for this service and he advised that I leave. Terrible customer service and care. I really wanted to continue to go there but I'm done giving them my business! read more

2025 and still bait and switch. Unreal. Made deal online and confirmed over phone and the vehicle that had been on site for 49 days magically sold the night before I left to drive 2 hours with check from bank. Salesman TEXTED when I was halfway there to tell me and send a list of similar vehicles I might be interested. This is why people hate car dealers. They are a stereotype. read more

I was given a written quote for $200 for a replacement key for one that snapped in the ignition. Upon picking up my car it was $1500. The quote still said 200. I called in several times to speak with a service agent after and no one ever called my back. Additionally all my tire sensors now are not reading when I picked up my vehicle. I do not reccomend this place. read more

Had a appointment to drop my truck off for service. I arrived at 4:45 pm .i was the only one in the service area. Walked over to the counter a gentleman was on the phone so i got out my drivers license and proof of insurance. After about 4 minutes he stoped talking and was looking at his monitor like he was on hold on the phone. After 10 minutes he asked if i was Tom i said yes then he went back to staring at his monitor still holding his phone. After 25 minutes i picked up my drivers license and proof of insurance and left. He's probably still holding his phone and staring at his monitor aday latter. Will never go back their again their are plenty of other GMC dealerships in the area to go to. read more

Had a great experience with Kirk! Leased a new GMC Sierra and could not be happier with my lease. The vehicle was prepped for my arrival and was able to get the deal done in under an hour and half. Will be going back for my future vehicle needs! read more

I had a very bad experience here, first off I was told that on my 20,000 dollar cash purchase. That if there was anything we could do for you upon delivery of the vehicle let us know. I gave them a small list of things I requested. Which the sales rep said were all do able. When I come in to pick up the vehicle none of my demands were met. The manager David Larson told me my salesperson is new and didn't know he couldn't make those things happen. They didn't even have the vehicle washed for me. Now granted I just spent 20,000 cash and you couldn't make sure the car was clean. What kind of salesperson doesn't know that! read more

Walser Buick GMC - Auto Repair Near Me - Roseville, Minnesota

Great car buying experience. No back-and-forth with negotiating. Gave me all the money for my trade. The process of buying a car felt painless. I worked with Gabe and Marschel. These two are good people and will treat you with respect. read more

My 2014 GMC ACADIA DENALI went in for shocks replacement and break adjustments then i was recommended by the mechanics to have fluid exchange and transmission flush i agreed upon the professional recommendation just to have my vehicle that had no transmission issues prior to service was severely damaged due to transmission service recommended on my vehicle of 167000miles when they had no record of the service ever being performed which is NOT recommended for any vehicle that has never had the service performed over 75000miles.. i have had my vehicle towed back to Roseville MN from Duluth Minnesota 3 times at my expense of $7per mile for 149.6 miles one way with no sound results from returning to correct the issues caused by the dealerships repair attempts. David Larson the owner of the dealership and Adam Zimmerman the service manager both deny any fault or responsibility for the damage to my vehicle.. this dealership and staff need to be exposed for the shady practices and taking advantage of hard working tax paying families in Minnesota with these Decrepitful and Predirory practices read more

I have had many experiences at car dealerships, and I am no longer surprised by the behavior of salesmen... I mean, they are in business TO make a sale. I guess in today's world when most salesmen are no longer paid on commission, it is surprising to me how much of their job is solely based on the pitch. They work you over from start to finish and don't let you out of their sellers grasp until they feel like they have you... I guess unfortunately for Jeff (our salesmen) he didn't know that I have an extensive background in sales... You can sit there and give me timelines, you can talk all about how wonderful the dealership is, you can even make a point to talk to me about why it would benefit me to purchase from you... but when you don't know the product you are trying to sell it makes it really hard for me to take you seriously. I test drove a Hybrid and I actually feel like I explained more about how the car worked to the salesmen than he explained to me. The car itself was very nice, but it was extremely overpriced (with a non-negotiating clause attached to the sale), and without any real information on it I was not about to make a purchasing decision. After the salesmen (and even the sales manager) told me that they could be my financing, which I know they couldn't, and told me that there was no objection that I couldn't overcome on their own I finally got fed up with them trying to literally pressure me into buying it that I told them no. I don't care about your 3day/300mile return exchange policy, I don't care if I have a whole YEAR, if you try to push people into making a 20,000 dollar purchase in a shitty economy and act like an ass because I say I want to keep looking at other options, don't be surprised if your sales drop. They were friendly, however not very professional... If they don't even realize that they left the key to a car in it on the lot, it seems to me that they have bigger fish to fry besides trying to force people into buying. read more

I had the best experience with Walser GMC in Roseville! After viewing multiple vehicles throughout the day at various dealerships, we ended up stopping on our way home (a Saturday evening) as we were looking for a used GMC. We walked the lot and found the one we were after. The dealership had closed over 30 minutes earlier, but we saw customers inside and decided to call in case someone would answer. The Sales Manager, Dave, answered the phone and came out, and even let us take it for a quick test drive on the spot despite the time. We wanted the vehicle, so he assured us it was ours, and we made an appointment to fill out the paperwork the following business day. At that time we worked with Matt Leonard - another great experience! Tables were spaced out, hand-sanitizer was found throughout, and everyone was wearing masks. I was not at all uncomfortable related to their COVID procedures. I highly recommend! read more

I purchased my GMG Acadia Denali a little over a year ago.. it was 2 years used. My sales experience was not great. I was very interested and set on the vehicle I wanted. I had spoke with the salesman and took a test drive. The salesman wasn't very helpful, didn't explain too much about the vehicle or try to sell me in it one but. After reviewing myself and after test driving over the weekend I decided that was the one I wanted. Tried to contact the salesman a few times and nothing back which resulted in me contacting a different manager to set up a time to purchase. After the rocky sales experience, I drove away in my new beautiful ride which I absolutely love! And then.... everything started going wrong with the vehicle. Fresh out and first time attempting to turn in the air con. Air con didn't work... which led to the shop. The service department are amazing! These guys are great and very friendly and always go above and beyond. Sadly.. I have had to bring my vehicle back to the shop almost every month or every other since I purchased it. Part of me now wonders of the salesman never talked because he knew what was going to happen to the vehicle after the purchase. Again though, service team is always nice. It has been frustrating having to come in and pay continuously for repairs when I haven't even had it that long. They too look at me when I come in like, again?! read more

Rudest sales manager personnel ever! DO NOT purchase a car from this dealership. They do not care if they sell cars, they are not forth coming with information and will sell not needed "adders" to older people. read more

Terry, Dan, and Andre' were wonderful to work with during the purchase of my new/used Acadia. They were kind, patient, knowledgeable, and very helpful throughout the whole process. I had great service in the parts/service department when I ordered a roof rack and had it installed prior to pick-up. read more

I had a brake issue with my truck. I explained to Paul that I had driven out from California to pick up my graduating daughter from UofM and my brakes suddenly failed. I called him at 7:00 AM, my truck delivered by 10:00 AM, and repairs completed by 4:00 PM. Outstanding customer service, THANK YOU PAUL!!! read more

I have a 2012 GMC Terrain on a 3-year lease from Walser Buick Roseville. I have continously been impressed with the professionalism, courtesy and level of service that I have received here, from the first day I walked in and wound up with a lease, to every time I have been there for service since. For example, this past weekend I brought my Terrain in for a scheduled oil change. When I got into the service department to check-in, they informed me that I was actually due for other services as well. Even though my appointment was only for an oil change, they didn't ask me to make another appointment for the subsequent services, they just did it! I was in and out of there in the same amount of time that I expected to be for just an oil change. On top of the experience this past weekend, we have an Walser/SA rewards card because we leased from them, and we get a good chunk of change off of our gas purchases from SA.... every time. No maximum's, no mimimum's, just $ off of your gas. Awesome. I love that I found this Walser location and look forward to a long partnership/friendship with the dealership! read more

Fantastic team of professionals. I have purchased many vehicles (from many dealerships) and have to say this dealership has their process down. The team was informative, fairly transparent, respectful and accommodating. We worked with the sales and financing department. Although we haven't worked with the service department I anticipate the same level of professionalism that appears to come from the principles and values of the dealerships leadership. read more

Walser Buick GMC - Purchased a pre-owned Cadillac. Painless, smooth transaction. Professional and courteous staff. - Auto Repair Near Me - Roseville, Minnesota

I purchased a vehicle from them and they are seriously the worst people to deal with, from the salespeople to the finance department. The staff was instantly pissed that I would not be taking their financing or their extended warranties (I work for a financial institution) and after finding that out, they treated me like complete garbage. Salespeople bragged that they don't make commission, but the way they talked to me about the vehicle and their refusal to budge on price or negotiate It does not seem genuine. Since I did not have a check from my financial THAT night, they would not allow me to put money down to hold the vehicle, and came up with some story about a man coming from over an hour away to look at this exact purple Buick Lacrosse that I wanted to purchase. I was so mad I said would I take my chances (since this story was obviously made up to try to push their financing on me last minute). I tried calling BOTH salespeople I dealt with the night before and they did not get back to me until almost 3pm. Shockingly (NOT) the vehicle was not sold and still available. I asked them to write up a purchase agreement and had to give them ALL of the information I gave them the day before (it's like they did not want to sell me this vehicle and deleted all of my info). I explained I would be there after work to finish signing everything. They threw a fit because they wanted to pull my credit for "title work" and I refused to give them that. I work with the DMV, they don't require ANY social security numbers for their title work so neither should a dealership. I know that they just wanted to try to sell me a different rate with a different lender, even though I said I work at a financial institution and did NOT want any of that. When I showed up to complete the purchase, they made me wait 20 minutes even though it was not very busy. After signing everything and going over all of the paperwork, they were still very annoyed that I didn't take their warranty or didn't let them pull my credit. This place is seriously the worst. People wonder why buying a car isn't very fun and Walser just adds to that stress of purchasing a vehicle. read more

I am giving a poor review to Walser based on how they are handling Covid in their showroom. We were thrilled when they brought the truck we are purchasing to our home for a test drive. Our salesperson although new to car sales was very informative about the truck and did wear a mask. When I asked how the business was handling Covid she assured me that they were taking it very seriously and are taking every precaution. My husband and I went to the showroom today to complete our purchase. Yes they had signs up and yes they had hand sanitizer. But we were both very uncomfortable there since many employees wore neck gators, not masks, others had masks below their noses and others who were in their offices did not wear masks at all. They were not enforcing customers wearing masks, we saw a number of customers wearing them below their noses or on their chins for long periods of time. This is truly disappointing. The tables were spaced a nice distance apart however it would have been a smart gesture for them to disinfect the table and chairs before we sat down. I cannot recommend doing business in their showroom. read more

Poor service. My car was finished and no one came and got me in the customer lounge. Plus the wipers that were installed do not work properly. read more

My starter failed and I had vehicle towed here as it was the closest location to the breakdown, 30 miles from my home. In hind-site, I should have had it towed to our local repair shop and skipped all the dealership's hassle and over-inflated and unnecessary costs: it would have cut this repair bill in half. The service phone number I found online handled all Walser service requests and I was not directed to the store, even though it was listed specifically on the Roseville dealership's website. The person I spoke to said they could fix it immediately. Apparently calling their main number caused some confusion and it took several hours for the service personnel to find my callback information and confirm they should look at the vehicle. Later that day, I was informed that it would cost over $500 to install a re-manufactured starter. Our family needed the vehicle and had already spent $ on towing, so we decided to have them fix it. When the car repair was complete, I wanted to pay for the vehicle so I could pick it up after they closed for the day (Saturday). They wouldn't take my payment over the phone citing they needed to "physically see my credit card". When we picked the vehicle up, we discussed the exorbitant $125 diagnostic fee (when they were told what was to be replaced) as well as the excessive cost of their re-manufactured starter. They didn't budge when we requested to have the fee removed and chose to explain their parts warranty and what a diagnostic fee includes. Even if I lived in Roseville, I would stay clear of this place for service, and now that I was treated poorly I wouldn't by a vehicle here either. read more

Bought a used Honda Odyssey and obtained a good deal and overly fair trade in. Besides the deal, they also drove me to drop off my rental car and took me to the gas station to buy me some gas for my new purchase on their credit card! Thanks to Jeff Patton for truly one stop service! read more

Went truck shopping last Thursday, drive right by Rosedale GMC everyday to work. Seemed reasonable to check them out for the convenience. Spoke with a nice sales person who helped me find a truck that had the features on it I wanted. Got an evaluation on my trade and they gave me a bottom line #. I told them I was still shopping but to give me their best offer. Lots of haggling. Finally Cole the sales manager comes out of his cave to "seal the deal". He sweetened the deal a bit and I asked for it in writing so I could compare (how do I know what a good deal is until I compare?) and he refused, told the sales guy not to give the sheet to me. Weird. So next dealer very nice sales woman. They don't haggle, here's the price. Not as good as Roseville. 2 days later go back to Roseville. They jacked the price from the original offer up $800+. So now I know why they don't put things in writing. Manager claimed there was a mistake. Like an idiot I just got over it and decided to do the deal. It took them so long my bank closed so after we agreed on the new price I asked them to send a purchase order to my bank (name, no., fax no.) and I would stop after work and pick up the truck. So the next day Ramon the business guy added over $3k in "other products" that I told them I didn't want and changed the price to full MSRP. So after discussing it with the loan officer I called them back left a couple messages, no call back. Schmucks! They give ethical and honest sales people a really bad name. Shame! Lesson Learned: get it in writing and don't sign anything until all the numbers have been discussed. Hoping X-Mas Karma finds them. read more

I brought my car in for routine maintenance but found out that one of the tires had been punctured with a nail. They were thorough in explaining why replacing the tire ( which had less than 2000 miles on it) had to be replaced and why patching it would not work. I've purchased 3 cars from Walser and have always found the service staff to be trustworthy and honest. read more

Audio quit working took it into Roseville Buick/GMC on 06-22 they could not find a problem picked it up quit working again, dropped it off on 06-23 they said after driving it over 40 miles no problem they did radio reprogramming with STS 2810335 and added software with USB picked it up still not working 06-23-2016 The audio features have stopped working numerous times. Nothing works no blue tooth, no radio, not even the noise for the turn signals. Had it in for service 3 times and they said they have a program issue. I bring it into dealership when I have this problem they say that they can't get it to stop working, every time I pick it up before I get home it stops working. I get a message on the heads up display saying no audio and it shows a mute display which is not muted. This vehicle is still under warranty and I am entitled to a loaner vehicle when I leave it and I get the line we don't have any. I took the car back the same day before closing when it quit working after I picked it up they said my service adviser would call me the next day I get a call over a week later whats up with that? Now it has not worked for over a week and a half. read more

I purchased a new Buick Regal GS from Roseville Buick GMC. Tim McMahon was very helpful through the entire process. He knew everything there was to know about the vehicle and was able to answer all of my questions (including the wheel base of the Regal)which greatly influenced my decision making. They did not have the exact vehicle that I wanted but Scott worked very hard to get the perfect Regal for me. Jeff gave me an extremely fair trade value and explained his process in detail with a smile on his face. The finance process was the best I have ever dealt with. Nick was able to get me exactly where I needed to be for my monthly payment. I was very happy with the entire process and would certainly send all of my friends and Family to them! Thanks to the entire team at Roseville Buick GMC! You have earned a customer for life. read more

Had very bad experience.These people are not honest and have no sense of responsibility.