1. Walnut Hand

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Walnut, CA

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Walnut Hand

3.0 (84 reviews)

Services - Walnut Hand

Handwashing

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Paint damage on drivers side door edge.
Albert L.

Okay, I gave the Walnut Hand Wash the benefit of the doubt last week after having my 2013 F150 washed and realizing when I got home that there was two paint chips on my trucks paint. A small chip on the edge of the drivers side door and another on the lower bed panel on the drivers side as well. I chalked it up to normal wear and tear, even though I am probably one of the most meticulous people when it comes to my vehicles. Well, today I just got home from having my truck washed again and wouldn't you know it, there are two more paint chips in my paint. The first one is located on the lower section of the drivers side door and the second on the lower section of the passenger side door. It's pretty disappointing to say the least considering that I haven't even owned my truck for more than a year and there is already paint damage, because of carelessness. I should have done myself a favor and inspected my truck before I left the car wash today, but being the nice guy that I am, I tipped the car wash employee and drove off. I always thought the people that would inspect their vehicle from top to bottom after having it washed were rude and inconsiderate, but I guess you have to do that to ensure that there is no damage after the fact. I called and left a message informing Walnut Hand Wash what has occurred and will give them the opportunity to make it right. I will update this review if and when I am contacted by an employee. **UPDATE** It has been a week since I have informed Walnut Hand Wash of the paint damage they caused to my truck. I have not received any follow up from an employee, so my review will stand. Take my advise and if you care about the paint condition on your vehicle... Inspect your car after it is washed, or just avoid this car wash. It is obvious that the employees who are washing cars inside the wash bay are not taking precaution when opening the vehicles doors as noted by the photos I have posted.

Pricing
Kathy Y.

When my car is dirty, it's dirty. I forget to give it it's TLC it deserves. So, I spend a few extra bucks to come here! Expect to wait because this place takes their time. There's plenty of waiting areas and free wifi! Grab one of those get 10 washes, get one free.

Snacks for sale in waiting area
Gail B.

Best car wash ever. Prices start at $14.95 for basic car wash (SUVs extra) and can go up to $100+ for detail work. They do a fabulous job here, even if you only ordered their most basic wash. It is almost as if it had been detailed. The workers here like to spend their time and they are very meticulous! I have spent the same amount of money for an automated car wash elsewhere.. and have had half the effort and time put into cleaning the car. I drive the extra 15 mins together here because I know the owner/manager (nice lady with the ponytail and visor) and her staff will not disappoint. Bring a book or something to entertain yourselves because it's worth the wait!

Megan B.

I came back to my car, there were visible, black markings/smudges all around the car. My boyfriend and I went back to clean each of them which took about 5 minutes each. (Sorry no pic cause I was so pissed) Went to the back, trunk and back bumper were so wet still - had to wipe that down also. What pissed me off the most was they spilled something on the drivers seat!! (See attached photo) luckily, I had a leather cleaner but honestly, very unprofessional. They also air dried the Windows leaving water marks. Overall, I left the car wash super annoyed. I'm giving them two stars rather than one because I believe the people here are nice and super hardworking. The interior clean is thorough but I'm PISSED about my seats. Also, they clearly don't have enough people working and should think about expanding since there's so many car owners willing to give them business. If you have an hour & a half to waste, then go ahead, come here. Tips: try going in the morning on a weekday. Or else you'll end up waiting forever. Be aggressive when trying to pay. You really have to flag Maria down or else you will NOT be serviced. I've came and left several times for this reason. Not a great system in place!

You call this washing someone's car?

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Ask the Community - Walnut Hand

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Hard worker! Thoroughly detailed... and my car was truly a mess! Food had spilled everywhere along…read morewith my drink. They got it all and it looked and smelled like new when the job was completed. I'll TOTALLY hire them again!

Your response suggests a misunderstanding of what actually occurred. At the time the service was…read morecompleted, there was no mention of any issues or pre-existing damage during the detailing process. It was only after I noticed and brought up the damage that I was told it had "already been there." This contradicts the claim that any concerns were discussed beforehand. To clarify, the area is discoloration mentioned in Jesus's comment was from a side panel of the back seat which I acknowledged after the service that it was already there. The area of concern is separate from the damage shown in the photos and not what I am referring to in my complaint. What is most concerning is the lack of accountability. After Jesus left, I reached out to express my frustration. We exchanged a few messages, and then communication stopped entirely. I received no follow-up, no resolution, and no effort to address the issue. Being ignored after raising a legitimate concern only added to the disappointment. I drive my vehicle daily and am very familiar with its condition. Even my husband, who frequently drives my car, confirmed that the discoloration and roughness on the gear shifter were not present prior to the detailing. His vehicle is nearly 10 years older than mine, yet his gear shifter shows far less wear. It is unreasonable to suggest that this level of damage was already there. Mistakes can happen, but professionalism is demonstrated through honesty, accountability, and willingness to make things right. Unfortunately, that was not my experience. Based on how this situation was handled, I would caution others and recommend asking detailed questions and documenting your vehicle's condition before service. I hope this company takes feedback seriously and improves transparency, communication, and accountability moving forward.

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I was searching for a mobile car wash business on yelp and Chad, the business owner gave me a quote…read morewithin half an hour. Super fast response time comparing to other ones I sent my information to. Chad was very helpful and provided me detailed information on his services. I scheduled a carwash with him a few days later and he showed up 20 minutes earlier than the appointment time. I appreciate that because some people would come late and some would come on time but if you want the business or want to build a good reputation, coming early definitely would build one. I was going to wash 4 cars but ended up washing 3 but he still gave me a good price on it. He supposed to have a partner come and help but for some reason, he had to do it himself and he gave good effort on washing it. He would take his time instead of rushing it. Chad is a hard worker and I recommend him for mobile car wash!

GO SOMEWHERE ELSE!!! DISHONEST SERVICE!!!…read more Called and scheduled a service. Did a mediocre job and charged me higher than his "menu price" Asked for a wash and interior detail. Didn't clean the dash or cup holders or console only did the carpets. And he didn't wash the entire front side of my car!!! Windows, and front are still dirty. Lastly I had a stain on my seat I asked him to help me remove. He said he needed new chemicals and would come back. We scheduled a time I would be home and then he ghosted me. Tipped the guy 50% thinking he did a good job and was an honest guy, until I looked at the car the morning after to see he did a half ass job and then ghosted me.

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I paid $300 for an interior detail and unfortunately I was extremely disappointed with the result…read more I understand no detail is going to be absolutely perfect, but my issue wasn't a few small spots being missed. There were multiple areas of the interior that appeared not to have been cleaned at all. The car was detailed inside a garage, which he later explained made it difficult to see everything. He did bring and use his own strong detailing light. I can understand how the lighting could have caused some of the spray/residue left on the controls and other surfaces to be overlooked. That really wasn't my biggest issue, though. My main problem was finding so many areas that seemed to have been completely untouched. After the detail, I found a significant amount of crumbs and debris alongside and underneath the passenger seat and in the seat rails. When I extended the seat, there were still crumbs in the areas that became exposed. The storage compartment at the bottom of the passenger door had not been cleaned. I also have a small removable quarter holder near the cup holders, and it apparently wasn't lifted because there was still dirt underneath it. One of the bigger issues was the storage compartment underneath the center armrest. It didn't appear to have been cleaned, but somehow water had gotten inside. When I tried wiping the water up myself, I realized it had mixed with the dirt already in the compartment and turned into gunk. I ended up having to clean each of the small individual crevices myself. There were also milk stains underneath one of my floor mats. The top of the mat had been cleaned, but underneath it had not. There was also product/spray residue left behind on the climate controls, iDrive controls, and other surfaces. Again, I could understand some residue being difficult to see in the garage. What I had a much harder time understanding were entire compartments, underneath removable items, underneath the mat, and areas around and underneath the seats not being cleaned. I ended up going through the interior myself afterward. One side of the towel he gave me was literally black by the time I finished cleaning the areas that had been missed. What makes this especially disappointing is the price. I normally pay around $190-$215 for interior details and have received more thorough work. I paid $300 expecting the higher price to come with a more meticulous job, and instead I spent my own time finishing a substantial amount of the cleaning. I contacted him privately before leaving this review and sent photos of the issues. To his credit, he was apologetic and offered to come back and redo the missed areas, along with an exterior wash, wax, clay bar, rims, and tires at no additional charge. I do appreciate that he offered to try to make things right, which is why I'm giving 2 stars rather than 1 but I can't trust someone with the exterior when the interior was treated this way. However, after seeing how much of the interior had been missed, I simply wasn't comfortable having additional work done on the car. Since I had already cleaned the missed areas myself, I asked whether we could instead work something out on the $300 I paid. A partial refund was not offered. I'm including photos because I think they show the condition of the vehicle after the service better than I can describe it. For $300, this was nowhere near the level of interior detail I expected.

Walnut Hand - carwash - Updated October 2026

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